5 days ago
Resorts World Las Vegas Debuts Room Keys in Apple Wallet, No App Needed — Exclusive
Digital room keys have been around for years, but the catch has been that guests have to download a hotel's app to make them work. So some hoteliers are hoping to simplify things.
Resorts World Las Vegas has become the first major hotel on the Strip to let guests store their room keys in Apple Wallet, ending the need to download a hotel's app to access rooms digitally.
The 3,506-room resort on the Las Vegas Strip said Monday it had launched the technology to reduce the long lines for check in.
"Having a guest stand in line to check in is a guest dissatisfied," said Shannon McCallum, vice president of hotel operations at Resorts World Las Vegas, where lines could stretch to over 20 minutes at peak times.
Traditional mobile key systems required guests to download hotel apps and often forced them to still visit the front desk for verification.
Now most guests can instead check in through a web link sent via email or by scanning a QR code and then save their room key directly to their iPhone's Apple Wallet. The idea is similar to digitally storing boarding passes or event tickets on a device.
No More App Requirement
Since 2021, Apple has let guests store
