Latest news with #carequality
BBC News
16 hours ago
- Health
- BBC News
Manchester care home 'left resident smelling of urine'
A nursing home where one resident was left "smelling of urine" and others were not helped to eat has been placed in special Parks Care Home, in the Gorton area of Manchester, was rated inadequate across the board by inspectors from the Care Quality Commission (CQC).Alison Chilton, from the CQC, said the regulator expected to see rapid improvement after the "totally unacceptable" findings, which included five breaches of legal Health Care, which runs the home, has been contacted for comment. 'Performing badly' Ms Chilton said: "It was concerning to see that poor leadership and ineffective risk management had led to people being placed at harm in a place they call home."Inspectors from the CQC visited the home, which looks after up to 120 adults living with dementia and other physical disabilities, between February and visit came as a follow-up to one held in 2024 after which they warned of poor risk assessments, storing of medicines and inadequate staffing levels. Inspectors have now taken action to place the home in special measures after finding the service had failed to improve and was "performing badly" in all areas. 'Horrendous and filthy' Among the issues noted was a rise in infectious illnesses among found that staff levels were "insufficient" to meet the needs of those living there with many patients not being helped to relatives told the CQC staff had spent no time with their loved ones, with some describing poor hygiene practices with residents left in the same clothes for relative told inspectors that their loved one "often smelled of urine" and "sometimes had on other people's clothes".Inspectors found the environment in the home was not safe, with damaged wardrobes, floors and radiators set to a dangerous relative told the agency her loved one's toilet was left "horrendous and filthy" while inspectors found some bedroom floors "felt sticky and unclean" with bedding in some cases found Chilton said many residents were not supported to eat at meal times, no adjustments were made to solve language barriers and staff were often "too busy" to help those in confirmed the CQC had "begun the process of taking regulatory action to address the concerns".She said Advinia Care Homes Ltd would have the right to appeal. Listen to the best of BBC Radio Manchester on Sounds and follow BBC Manchester on Facebook, X, and Instagram. You can also send story ideas via Whatsapp to 0808 100 2230.
BBC News
11-06-2025
- Health
- BBC News
CQC removes Horley care provider Head Office from register
The Care Quality Commission (CQC) has removed the registration of a care provider in Surrey to "protect people".The regulator has taken the action against Head Office, run by Mitchells' Care Homes Limited, which provided a supported living service in Horley, to prevent it from operating after it was rated inadequate for a second inspection last year found no "significant, widespread" improvement could be Mitchell, who runs Head Office, said the decision to remove the company from the CQC register was based on "incorrect information". Head Office provided care to adults with severe learning disabilities and complex autism across 21 was inspected in May 2023 after the CQC received concerns about unsafe care, unsafe staff levels and people not being protected from second inspection across April and May last year was carried out during a tribunal process in which Head Office was appealing the CQC's attempts to get it removed from the said they found leaders failed to ensure staff were properly recruited or trained and were working long hours over multiple days causing fatigue and poor care. Relatives told the CQC management could be unhelpful and defensive when they raised family member told inspectors about their loved one being bullied in one of the houses and it was found staff had failed to look into why this was other issues were discovered, including leaders running an "institutionalised" service where care was provided based on what was easier for staff rather than what people failed to help service users develop or retain their ability to make choices, which could lead to a loss of independence, the CQC a result, Head Office was again rated inadequate. The findings were then presented to a judge and the care provider was unsuccessful in its appeal to a means Head Office has been deregistered from the CQC and cannot run a CQC-regulated service. Ms Mitchell said Head Office was put into administration during the tribunal process but care receivers remain at the properties they own as a new provider was brought in."All the allegations made against us were subject to appeal at tribunal, however, we were unable to complete this process as we entered administration," she Mitchell said her priority now was to ensure the safety and wellbeing of the people in her year, the CQC cancelled the registration of Mitchell's Care Homes Limited after inadequate ratings at all three of its care County Council said it had ensured everyone supported by Mitchell's Care Homes and the Head Office division had been moved safely to new providers - which in most cases meant people were able to remain in their existing homes.
BBC News
23-05-2025
- Health
- BBC News
Sittingbourne care provider put in special measures by CQC
A care provider for people with complex and terminal illnesses in Kent has been put in special measures after the Care Quality Commission (CQC) found "serious safety risks" during an the Care, based in Sittingbourne, offers support for people in their own homes, some of whom are living with dementia and a physical CQC said it found nine breaches of regulations relating to providing safe, person-centred care and treatment when it assessed the service in the Care, which also offers training for staff at other organisations, said it was watching closely with the CQC to ensure the service meets the necessary standards. Serena Coleman, CQC deputy director of operations in the south, said in a report released on Friday that Share the Care failed to provide care that respected a person's individuality, dignity or one instance, a person wanted to miss a physiotherapy session and stay in bed, but instead of speaking with them directly, the carer asked a family member for Coleman said this undermined the person, took away their independence and made them feel like their wishes were there were serious concerns around patient safety, with two people found to have been at risk of financial abuse and another involving a person with dementia who was at risk of harm four times in one month."None of these incidents had been escalated to the local safeguarding team, despite being recorded by staff," she a result of this inspection, the CQC has rated the service as inadequate overall, and for how safe and well-led it Coleman said staff were "doing their best" but were let down by the lack of leadership, effective policies and clear processes needed to deliver high-quality effective, caring and responsive the service is has been rated as 'requires improvement'.The CQC will now monitor Share the Care to ensure people are safe whilst improvements are made."If these changes are not made swiftly and effectively, we will not hesitate to take further action," Ms Coleman Nyazika, director at Share the Care, said: "We acknowledge the findings of the CQC and take them very seriously."We accept the decision to place our service in special measures and we are committed to making rapid and lasting improvements."
