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Using AI In Hiring To Elevate The Candidate Journey
Using AI In Hiring To Elevate The Candidate Journey

Forbes

time3 days ago

  • Business
  • Forbes

Using AI In Hiring To Elevate The Candidate Journey

Matt Corbett has over three decades of expertise in talent acquisition, spanning technology consulting, executive search and RPO at ZRG . getty Just like it has for marketing, finance and other aspects of running a company, AI is transforming the hiring process in major ways. Organizations are now using AI to screen resumes in just seconds and to flag top candidates based on skills, experience, keywords and even personality. AI's ability to automate not only cuts costs but also enables a company to handle thousands of applications at once, which is especially helpful for companies during periods of rapid growth. AI's resume screening capabilities enable firms to identify quality candidates and move them forward. Additionally, AI systems can learn based on the feedback they receive to improve their algorithms. This differs from traditional applicant tracking software (ATS) that reviews resumes by using fixed criteria. Ultimately, using AI produces quality applicants and results in better retention while helping to eliminate bias because the decision making is data driven. AI and chatbots also help keep candidates engaged by providing guidance throughout the process so that potential hires are less likely to drop out of the process. AI is also beneficial because it improves the recruitment process from the candidate's experience. By having chatbots provide answers to FAQs instantaneously, candidates can feel more confident in continuing the process. Further, AI tools can match candidates to roles based on their skills, experience and interests, so they will spend less time applying for positions for which they are not well suited. The talent recruiting process is a multi-sided platform (MSP), and the most successful MSPs in tech history (Facebook, Google Search, Amazon, etc.) all focus on the user experience first. Hence, the talent recruiting process should learn this important lesson: Focus on the candidate's user experience first. However, in many respects, I do not see this happening yet. To truly improve the candidate experience, companies need to focus on a few key areas where AI can make the biggest difference: voice, choice and timeline. Although certainly convenient due to 24/7 access, we have a long way to go before the user experience with AI is equal to speaking with a human. But the integration of conversational AI, including during job interviews, could significantly enhance the applicant experience. Just think about the rise of AI-driven assistants, such as Siri, Alexa and Google Assistant. Voice interaction with these devices is a key benefit of their popularity and effectiveness. However, natural language processing is not yet perfect in factoring voice tone, slang, accents, pauses or stuttering into the interviewing equation. Additionally, older candidates may feel weird talking to a bot for a job interview. I think Millennials and members of Gen-Z are likely to embrace the concept more readily. Choice We talk a lot about improving candidate experience; choice is important. When AI becomes the only point of entry, we send a clear message that candidate preferences do not matter. When that message is received, too many qualified candidates can walk away because they value how they're treated just as much as the role itself. Choice is not just a luxury for the candidate; it's a signal of how the company values people. Giving candidates the option to engage with AI or to opt for a more human-first route respects individual differences in communication styles, comfort levels and expectations. It shows that the company is listening before the candidate even speaks. The best platforms in the world prioritize user experience through flexibility and personalization. Recruitment should be no different. When you allow candidates to choose their path, AI or human-led, you increase the odds that the most qualified, experienced talent stays engaged. The future of hiring is not just faster and more efficient, it is also more empathetic, and more candidate-centered. If AI is the engine, choice should be the steering wheel so that we don't lose the most qualified candidate to the dreaded option: the opt out. Timeline Lastly, why don't we use AI to show the candidate the entire interview process and expected timeline? One key challenge AI can help address is reducing the prolonged time-to-fill that frustrates both companies and applicants. Allowing candidates to actively engage as equal participants provides a sense of empowerment—something particularly important in 21st-century recruitment. Sharing the process and expected timeline is a strategic decision that can help attract better talent. Being transparent keeps candidates engaged by letting them know the number of steps involved (e.g., resume screening, live interview, internal assessment, etc.). This enables candidates to better prepare mentally, emotionally and logistically and eliminates frustration. It also shows applicants that you respect their time. Being transparent with the hiring timeline goes a long way in building trust. This is particularly important for senior-level and for talent that is high in demand. AI's value in the interview process is instant scheduling, quick analysis, process management and transparency. But why can't we also show each candidate the three-step interview process, allow the candidate to upload a background check and references, ask basic qualification questions 24/7 and set their own timeline for the interview process? Most importantly, an AI-driven process can provide immediate feedback on application status with notifications including "application received" or "next steps." Some companies might even provide feedback as to why a candidate was not chosen, which can help that individual apply for positions at other companies. AI creates fairer opportunities, keeps candidates better informed, and provides timely feedback. As AI becomes more prevalent, hiring company processes can improve because learning facilitates the use of past hiring data and outcomes to help find better-fit candidates. By using AI to improve the candidate experience, hiring managers ultimately improve their own outcomes and reduce the chances of losing top talent and receiving bad reviews. AI is a transformational tool. Let's use it to dramatically improve the hiring process for both sides. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?

ZRG Appoints Susan Gallagher President of Consulting Solutions
ZRG Appoints Susan Gallagher President of Consulting Solutions

Associated Press

time4 days ago

  • Business
  • Associated Press

ZRG Appoints Susan Gallagher President of Consulting Solutions

ROCHELLE PARK, N.J. and CHICAGO, June 18, 2025 (GLOBE NEWSWIRE) -- ZRG, the fastest-growing global talent advisory firm, today announced the appointment of Susan Gallagher as President of Consulting Solutions. Gallagher will lead the continued expansion and integration of ZRG's global consulting platform, further enhancing the firm's ability to help clients align leadership, culture, and strategy for long-term success. Gallagher brings more than 25 years of experience building and leading high-performing consulting organizations. She was one of the founding partners at Huron Consulting Group, where she helped grow the business through its IPO and into a public company. Most recently, she served as CEO and part owner of Bravanti, a private equity backed firm, which Susan led the sale of to ZRG Partners in 2024. Gallagher's leadership spans large-scale enterprises, mid-market ventures, and entrepreneurial spinout - all with a focus on delivering exceptional client outcomes. 'Susie is exactly the kind of leader we look for at ZRG: forward-thinking, results-driven, and ready to break from convention,' said Larry Hartmann, CEO of ZRG. 'As demand for modern advisory solutions continues to rise, Susie's experience and vision will be instrumental in scaling our consulting platform and delivering even greater value to our clients.' Under Gallagher's leadership, ZRG Consulting will focus on several strategic priorities: Expanding and unifying consulting capabilities under one integrated platform Investing in top talent to strengthen culture and client delivery Deepening industry alignment to provide sharper, more tailored solutions 'I've spent my career building businesses by staying close to the people who matter - our clients and our teams,' said Gallagher. 'ZRG isn't here to replicate the old consulting playbook. We're building something bolder: a more connected, agile, and human advisory model that's built for today's pace of business. That's what drew me here - and what I'm excited to lead.' Gallagher is widely recognized for her culture-first leadership and track record of driving scalable growth across sectors, including healthcare, financial services, and professional services. She is a frequent speaker on leadership transformation, talent strategy, and the future of work and she is an active civic leader in the Chicago community. This appointment reflects ZRG's ongoing momentum and commitment to delivering modern, data-enabled advisory solutions. Through the firm's proprietary Zi platform and client-first delivery model, ZRG helps organizations find, grow, and align talent with the speed and intelligence today's business landscape demands. About ZRG ZRG is a leading global talent advisory firm that is changing the way companies hire and manage talent. Its data-driven approach to executive search, interim solutions, and consulting helps organizations make better decisions, faster. Powered by its proprietary digital platform, Zi, ZRG blends insight, execution, and agility to deliver outcomes that matter. With backing from private equity partner RFE Investment Partners , ZRG is one of the fastest-growing firms in the industry, operating across the Americas, Europe, Asia, and Australia. Contact: John Mooney, Over The Moon PR, (908) 720-6057 [email protected]

ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors
ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors

Yahoo

time12-06-2025

  • Business
  • Yahoo

ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors

ZRG's Elizabeth Dick headshot ROCHELLE PARK, N.J. and LOS ANGELES, June 12, 2025 (GLOBE NEWSWIRE) -- ZRG, the fastest-growing full-service global talent advisory firm, today announced the appointment of Elisabeth (Liz) Dick to its Board of Directors. A people-first leader and industry pioneer, Liz brings a powerful track record of innovation, growth, and cultural leadership that will help guide ZRG through its next era of transformation. At RGP since its inception, Liz helped build what would become a category-defining firm in project-based consulting and interim talent. Over more than two decades, she played a critical role in scaling the business to $700MM+ in revenue, launching new markets, expanding client partnerships, leading recruiting efforts, incepting new lines of business, and shaping RGP's people and culture strategy from the ground up. She was amongst the earliest to recognize the value of flexible, embedded talent – long before it was mainstream – and helped redefine how clients access leadership, talent and expertise. 'Liz helped create what much of the industry is now trying to imitate,' said Larry Hartmann, CEO of ZRG. 'She's a builder. A connector. A deeply respected voice in leadership, people strategy, and interim talent. Her success speaks for itself – and her insight will be a tremendous asset as we continue scaling our platform and challenging traditional models.' At RGP, Liz held a range of senior leadership roles, including SVP of the Southwest Region and SVP of Learning, Development, and Culture. She led high-growth regions, reimagined enterprise learning at scale, and was a trusted advisor to senior executives across industries. Beyond her commercial success, Liz is known for building inclusive teams, mentoring emerging leaders, and turning vision into lasting culture. Her impact extends far beyond the boardroom. Liz is a longtime civic leader in the Los Angeles business community, serving on the boards of The United Way of Greater Los Angeles, The Girl Scouts of Greater Los Angeles, and the Organization of Women Executives (OWE), where she has championed leadership development. 'I've spent my career focused on people - helping them grow, lead, and drive change,' said Liz. 'ZRG is bringing a bold, modern approach to talent, and I'm excited to be part of a team that's redefining what's possible for clients and for leaders.' About ZRGZRG is the fastest-growing global talent advisory firm, rethinking traditional models of executive search, interim solutions, and talent consulting. With a data-powered approach and a full suite of human capital offerings, ZRG delivers smarter, faster talent solutions across industries and geographies - helping clients compete and win in an increasingly AI-powered world. With backing from private equity partner RFE Investment Partners, ZRG is one of the fastest-growing firms in the industry, operating across the Americas, Europe, Asia, and Australia. Contact: John Mooney, Over The Moon PR, (908) 720-6057 john@ A photo accompanying this announcement is available at in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors
ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors

Yahoo

time12-06-2025

  • Business
  • Yahoo

ZRG Appoints Interim Talent Trailblazer Liz Dick to Board of Directors

ZRG's Elizabeth Dick headshot ROCHELLE PARK, N.J. and LOS ANGELES, June 12, 2025 (GLOBE NEWSWIRE) -- ZRG, the fastest-growing full-service global talent advisory firm, today announced the appointment of Elisabeth (Liz) Dick to its Board of Directors. A people-first leader and industry pioneer, Liz brings a powerful track record of innovation, growth, and cultural leadership that will help guide ZRG through its next era of transformation. At RGP since its inception, Liz helped build what would become a category-defining firm in project-based consulting and interim talent. Over more than two decades, she played a critical role in scaling the business to $700MM+ in revenue, launching new markets, expanding client partnerships, leading recruiting efforts, incepting new lines of business, and shaping RGP's people and culture strategy from the ground up. She was amongst the earliest to recognize the value of flexible, embedded talent – long before it was mainstream – and helped redefine how clients access leadership, talent and expertise. 'Liz helped create what much of the industry is now trying to imitate,' said Larry Hartmann, CEO of ZRG. 'She's a builder. A connector. A deeply respected voice in leadership, people strategy, and interim talent. Her success speaks for itself – and her insight will be a tremendous asset as we continue scaling our platform and challenging traditional models.' At RGP, Liz held a range of senior leadership roles, including SVP of the Southwest Region and SVP of Learning, Development, and Culture. She led high-growth regions, reimagined enterprise learning at scale, and was a trusted advisor to senior executives across industries. Beyond her commercial success, Liz is known for building inclusive teams, mentoring emerging leaders, and turning vision into lasting culture. Her impact extends far beyond the boardroom. Liz is a longtime civic leader in the Los Angeles business community, serving on the boards of The United Way of Greater Los Angeles, The Girl Scouts of Greater Los Angeles, and the Organization of Women Executives (OWE), where she has championed leadership development. 'I've spent my career focused on people - helping them grow, lead, and drive change,' said Liz. 'ZRG is bringing a bold, modern approach to talent, and I'm excited to be part of a team that's redefining what's possible for clients and for leaders.' About ZRGZRG is the fastest-growing global talent advisory firm, rethinking traditional models of executive search, interim solutions, and talent consulting. With a data-powered approach and a full suite of human capital offerings, ZRG delivers smarter, faster talent solutions across industries and geographies - helping clients compete and win in an increasingly AI-powered world. With backing from private equity partner RFE Investment Partners, ZRG is one of the fastest-growing firms in the industry, operating across the Americas, Europe, Asia, and Australia. Contact: John Mooney, Over The Moon PR, (908) 720-6057 john@ A photo accompanying this announcement is available at

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