Latest news with #Wisconsin-based
Miami Herald
2 days ago
- Business
- Miami Herald
This fast-food chain scored best in customer satisfaction — again, survey says
Grabbing takeout has gotten more expensive, but customers' loyalty to a certain chicken chain remains unshaken, according to the American Customer Satisfaction Index. Atlanta-based Chick-fil-A leads in customer satisfaction, besting its quick-service industry rivals for the 11th year in a row, the ACSI said in its 2025 Restaurant and Food Delivery Study. Known for its original chicken sandwich, the chain held steady with an ACSI score of 83 despite seeing its 'slowest growth' in U.S. sales in 20 years, according to the index. The report, published Tuesday, June 17, was based on 16,381 surveys conducted over 12 months ending in March 2025, the index said. Individual scores are reported on a 0-100 scale. McClatchy News reached out to Chick-fil-A for comment June 18 and was awaiting a response. For the study, the ACSI asked customers about their experiences with the nation's largest companies, including quick-service, full-service, and 'an aggregate category consisting of 'all other'' restaurants. Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than others at keeping customers happy, however. Panda Express jumped 4% to an ACSI score of 80, tying with Starbucks for second place, the report says. Arby's finished in third with a ACSI score of 79, a 1% dip from the year before. Texas-based KFC saw the biggest slide, falling 5% from 81 to 77, according to the study. The ACSI cited competitors' ability to adapt to changing customer preferences more quickly. 'According to ACSI data, customer assessments of both menu variety and food quality for KFC have declined substantially,' the report says. McDonald's landed in last place with an ACSI score of 70, falling 1% from the year before, per the report. The burger giant recently announced plans to extend its late-night hours in a push to boost sales. It reported a 3.6% drop in U.S. store sales in the first quarter of 2025, marking 'its worst performance since the pandemic,' GlobalData reported. Chick-fil-A remained a favorite in the chicken chain category and earned high marks regionally, showing mass appeal with customers in the South and West, according to the ACSI report. However, it tied with Wisconsin-based Culver's for the No. 1 spot in the Midwest, results show. Overall customer satisfaction with fast-food chains was based on benchmarks, including order accuracy and the helpfulness of restaurant staff, the study showed. 'Accuracy of food order and quality of mobile app lead the way at 85, both down 1% year over year,' according to the report. 'Mobile app reliability is 1% lower at 84, matching beverage quality, staff courtesy and helpfulness, food quality, and website satisfaction.'
Yahoo
3 days ago
- Entertainment
- Yahoo
Hartland's 2025 Hometown Celebration returns June 26-29 with new carnival and extra day
Hartland's annual Hometown Celebration is coming to Nixon Park June 26-29, and new this year, the celebration is starting a day early and includes a full carnival. In previous years, it was a three-day event that offered fireworks, live music, food, a beer tent and a parade. This year it runs from Thursday, June 26, through Sunday, June 29. The celebration will still include all former activities, but the village decided to put effort into making it more family-friendly and to expand the event overall. The festival is also the start of 4th of July celebrations in the area, Recreation Director for the Village of Hartland, Sam Blonien, said. "It brings everybody together," Blonien said. "It's a kickoff to the 4th of July, but it's also a celebration of Hartland. It's crucial to be able to provide that and just have a good time." Admission into Hartland's Hometown Celebration is free, with carnival rides, food and beverages sold separately. Hartland's Hometown Celebration carnival schedule: Thursday, June 26: 4 to 11 p.m. Friday, June 27: 4 to 11 p.m. Saturday, June 28: 12 to 11 p.m. The Village of Hartland is bringing in Wenzel Amazements, a Wisconsin-based carnival service, to put on the carnival at the Hometown Celebration. Classic carnival games, food and rides will be offered by Wenzel Amazements, according to Blonien. The Village of Hartland added the carnival to this year's celebration to make the event more family-friendly and to provide a larger range of activities for kids, Blonien said. Musical guests will perform on the evenings of Thursday, Friday and Saturday for the Hartland Hometown Celebration. Here is the schedule: Thursday, June 26: Driving Miss Crazy at 6 p.m. in the beer tent Friday, June 27: Hartland Community Band at 6:30 p.m. on the Fine Arts Center Stage Mt. Olive at 8 p.m. in the beer tent Saturday, June 28: Bella Cain at 8 p.m. in the beer tent There are multiple parking options available for those attending the Hartland Hometown Celebration. Attendees can expect burgers, brats, hot dogs, walking tacos, ribeye steak sandwiches, corn, pies, brownies and more. The carnival will also offer classic carnival-style food, according to Blonien. Beer and hard seltzers will be for sale in the beer tent. Organizations from the community are coming in to provide food, including Knights of Columbus, Kiwanis of Greater Hartland, St. Charles Catholic Church and the Women's Club of Hartland. The fireworks for Hartland's Hometown Celebration will be at 9:30 p.m. on Friday, June 27. In the event of rain, the fireworks show will be held on Saturday, June 28, Blonien said. Hartland's Hometown Celebration parade will begin at 1:30 p.m. on Sunday, June 29. The Hartland Hometown Celebration parade will begin at the corner of Hartbrook Drive and Merton Avenue, proceed south to East Capitol Drive, turn west onto East Capitol Drive, turn north on North Avenue and end just south of the Highway 16 bridge. The parade will include over 80 floats and acts, according to Blonien. Liliana Fannin is a 2025 summer intern at the Milwaukee Journal Sentinel covering the Milwaukee suburbs. She can be contacted at lfannin@ This article originally appeared on Milwaukee Journal Sentinel: New carnival and extra day at 2025 Hartland Hometown Celebration
Yahoo
4 days ago
- Business
- Yahoo
Popular burger chain to open a new location in Arizona. Here's everything we know
Wisconsin-based fast food chain Culver's is expanding and plans to open new locations across the country, including one in Arizona. Culver's, which opened in 1984 and is based in Prairie du Sac, Wisconsin, is known for its frozen custard and ButterBurgers. The burgers are pressed, seared and served on buns that are lightly buttered. Also on the menu are frozen custards, chicken sandwiches and tenders, and seafood options like shrimp and cod. Most recently, the company has averaged opening 50 to 60 new restaurants per year, and the fast food chain plans to keep that up in 2025 and 2026. Here's what Arizona fans should know about the new Culver's location. The chain has broken ground at new locations in 12 states, according to a Culver's spokesperson. Future locations are set for the following cities: Arizona: Queen Creek Arkansas: Harrison Florida: Fort Meade, Fort Myers, Jacksonville, Leesburg, and Ruskin Georgia: Cartersville Illinois: Bradley, Diamond, and Rantoul Kansas: Derby Michigan: Holland, White Lake, Woodhaven, and Southfield Ohio: Columbus and West Carrollton South Carolina: Boiling Springs and Greenville Tennessee: Hixson, Oak Ridge, and Sevierville Texas: Katy Wisconsin: Combined Locks, Eau Claire, and Evansville Culver's indicated the new Arizona location will be in Queen Creek, making it the second location in the city. Culver's officials did not indicate where in Queen Creek the store would be located. However, previous reports from several groups, including Queen Creek NOW and What Now Phoenix, suggest it could be located in a development Ellsworth and Chandler Heights roads. An opening date for the Queen Creek restaurant has not been set. There are more than a dozen Culver's restaurants in the Grand Canyon State. To Find the location nearest you, visit This article originally appeared on Arizona Republic: Culver's to open new store in Queen Creek. Here's everything we know
Yahoo
5 days ago
- Business
- Yahoo
Paper Transport Named 'A Dedicated Transportation Partner of the Green Bay Packers'
Paper Transport truck alongside Lambeau Field. Green Bay, WI, June 16, 2025 (GLOBE NEWSWIRE) -- Paper Transport, a leading dedicated truckload carrier and logistics provider, is proud to announce an expanded partnership with the Green Bay Packers. For the past nine seasons, Paper Transport has hauled the Packers' equipment for away games across the United States, playing a vital role in the team's operational success. This newly expanded partnership goes beyond logistics to include joint efforts in talent recruitment and brand visibility as a trusted, dedicated transportation partner, and building a winning culture for future generations. Celebrating the values, service and shared commitment to excellence between two proudly Wisconsin-based organizations, the partnership includes designation as A Dedicated Transportation Partner of the Green Bay Packers. 'For the past nine years, our drivers have worked to ensure the Packers' gear arrives safely and on time- no matter the opponent, distance, or the conditions, 'said Tyler Ellison, CEO of Paper Transport. 'To be formally recognized as A Dedicated Transportation Partner of the Packers is a tremendous honor for our team. It's a reflection of the pride our people take in their work and the purpose that drives us every day: to the most trusted and admired dedicated provider in North America.' 'We're thrilled to team up with Paper Transport and showcase the incredible work they do right here in Northeastern Wisconsin and beyond,' said Justin Wolf, Director of Corporate Partnership Sales & Activations for the Green Bay Packers. 'We're proud to be on the same team and look forward to the great things we'll accomplish together!' With a fleet of over 750 trucks, 850 professional drivers, and a team serving customers nationwide, Paper Transport's evolution as a dedicated carrier continues to accelerate. This partnership creates new opportunities to celebrate the professional drivers and support teams who help make it happen, not just on game day, but every day. About Paper Transport Paper Transport is headquartered in De Pere, Wisconsin, and specializes in dedicated truckload, intermodal, and innovative logistics services nationwide. With a focus on operational excellence and a people-first culture, PTI is proud to help power the future of freight and football. For more information, visit Attachment Paper Transport truck alongside Lambeau Field. CONTACT: Cate Whitman Paper Transport +1 (920) 617-5412 cwhitman@ Katie Hermsen Green Bay Packers +1 (920) 569-7218 hermsenk@
Miami Herald
5 days ago
- Business
- Miami Herald
Culver's is giving away free chicken sandwiches today. Here's how to get one
Culver's chicken sandwiches are getting a refresh, and fans can try them for free. On Monday, June 16, customers can score a free chicken sandwich of their choice at participating Culver's restaurants nationwide, according to the Wisconsin-based burger chain. No purchase is required. The restaurant said it plans to give away more than 100,000 free chicken sandwiches as it debuts its 'new and improved' sandwich lineup. The first 100 customers in line can choose from three options: Crispy chicken sandwichSpicy crispy chicken sandwichGrilled chicken sandwich 'Every little detail is improved — from the juiciness of the chicken to the soft, new brioche bun it sits on,' Kasey McDonald, head of culinary at Culver's, said in a news release. 'We took our time to make sure we got these perfect.' The new chicken sandwiches will be part of Culver's permanent menu, joining its original chicken tenders and other fan favorites. The one-day giveaway is valid on dine-in, to-go or drive-thru orders only, the restaurant said. Additional information wasn't immediately available. Find your nearest Culver's here.
