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Yahoo
6 days ago
- Business
- Yahoo
Enterprise Workforce Management Market Analysis Report 2025: Discover Trends in Cloud Adoption and Remote Work Management, and Learn How WFM Solutions Boost Employee Engagement
Explore the evolving Workforce Management (WFM) market in our comprehensive report. and improve CX. Benefit from detailed reviews of key vendors like Aspect, Calabrio, and NICE. Dublin, June 17, 2025 (GLOBE NEWSWIRE) -- The "2025 Workforce Management for the Enterprise" report has been added to offering. This report provides an in-depth analysis of this mature yet evolving market whose continued projected growth is attributable to factors such as increasing adoption of cloud-based solutions, growing demand for remote work management, and the need for productivity improvements and operational efficiency across verticals. A reawakening and transforming sector It's a tremendously opportunistic time in which WFM solutions are now being used to build employee engagement in contact centers instead of being leveraged to boost productivity, as has traditionally been the case. The market is undergoing a transformation now that companies realize that doing business as usual in their contact centers is not enabling them to achieve their goal of improving the customer experience (CX) while reducing operating costs. It's interesting that the WFM segment's reawakening follows closely on the heels of the self-service revolution. As more organizations come to accept that even the best self-service applications are not going to eliminate the need for human agents in contact centers (or employees in enterprises), having tools to retain these vital resources and reduce onboarding costs becomes more important. Detailed and comprehensive coverage The report examines the WFM market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends driving adoption and innovation. The report also analyzes WFM market activity and provides five-year market projections. It features five vendors that offer WFM solutions addressing the resource management needs of today's complex contact center environments: Aspect, Assembled, Calabrio, NICE, and Verint Systems. Bright Pattern is covered at a higher level. The right RFP Q&As to identify the best WFM selection for your organization The report includes detailed side-by-side comparative analyses of 175+ RFP questions and vendor responses to enable end-users seeking a WFM solution to easily compare the most important features for their contact center's success. (Vendor responses have been carefully reviewed and vetted by a team of leading contact center technology and operations experts during in-depth live product demonstrations.) The report's side-by-side comparative analyses provide a wide range of information about the featured solutions' capabilities, including: Omnichannel Forecasting Long-Term Strategic Planning Hiring Management Workspace Allocation Omnichannel Scheduling Agent Self-Service Multinational and Union Requirements Real-Time Adaptive Intraday Management Real-Time Adherence Contact Center and Agent Performance Management Gamification eLearning/Meeting Management Back Office/Branch Key Topics Covered: 1. Executive Summary 2. Introduction 3. Research Methodology3.1 Report Participation Criteria 4. Workforce Management Defined4.1 WFM Product Overview 5. WFM Trends and Challenges5.1 WFM Trends5.2 WFM Challenges 6. WFM Market Innovation6.1 New Features6.2 Emerging Capabilities 7. Art, Science, and AI: Redefining What's Possible in WFM 8. Forward Thinking: Contact Center Forecasting and Strategic Planning for Resource and Capacity Management8.1 Omnichannel WFM Operational Requirements and CX Management8.2 Omnichannel Forecasting8.3 Long-Term Strategic Planning8.4 Hiring Management8.5 Workspace Allocation 9. A Modern Approach to Scheduling9.1 Omnichannel and Multi-Skill Scheduling9.2 Agent Self-Service9.3 Global and Union Requirements 10. Navigating the Unexpected: Tackling Intraday Challenges with Real-Time Solutions10.1 Real-Time Adaptive Intraday Management10.2 Real-Time Adherence10.3 Contact Center and Agent Performance Management10.4 Gamification10.5 eLearning/Meeting Management 11. Back-Office/Branch WFM 12. Workforce Management Market Activity12.1 Validating Market Numbers12.2 WFM Market Share Analysis 13. WFM Adoption Rate 14. Workforce Management Projections 15. Workforce Management Competitive Landscape15.1 Company Snapshot 16. Pricing16.1 Cloud-Based Pricing 17. Company Reports17.1 Aspect17.2 Assembled17.3 Bright Pattern, Inc.17.4 Calabrio17.5 NICE17.6 Verint Systems For more information about this report visit About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. CONTACT: CONTACT: Laura Wood,Senior Press Manager press@ For E.S.T Office Hours Call 1-917-300-0470 For U.S./ CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900Error al recuperar los datos Inicia sesión para acceder a tu cartera de valores Error al recuperar los datos Error al recuperar los datos Error al recuperar los datos Error al recuperar los datos
New Indian Express
02-06-2025
- Sport
- New Indian Express
At 11, Bengaluru's Charvi making heads turn at Norway Open
STAVANGER: India's chess conveyor belt shows no signs of slowing down. One of the latest to emerge from the seemingly limitless pool is Charvi A, who has already made the likes of Viswanathan Anand sit up and take notice. The 11-year-old, currently in action at the Norway Open event in the city, is a WFM (Woman Fide Master). Already an age-group world champion, what makes the Bengaluru-based Charvi special is the way she's laser-focused in her chess. Even in a game where obsessives are dime-a-dozen, it's unheard of for somebody as young as her to set boundaries. For example, she has already told her parents to not reveal the identity of her coach (she has worked with Swayams Mishra and RB Ramesh in the past). Her dedication also lies in her wanting to learn from her mistakes. After every game, she makes it a point to have a debrief with all of her opponents. "It can go on for 30 minutes also," her mother, Akhila, who left behind her IT job, says. She and her husband Anil Kumar had to rely on YouTube to understand the game and keep pace with their daughter. Her parents were undecided on her daughter pursuing chess but after she won the Under-8 girls World Championship, they were sold on her obvious talents (post that, she also got the highest civilian award given to children for her chess exploits). They were okay pulling her out of school (she only visits to give term exams) apart from customising her training schedule. Apart from chess training, she also goes for swimming and badminton classes in the evening to ensure she gets some physical activity on a daily basis. Charvi has had a mixed Open event but that's to be expected at this level as the players she faces are either higher rated or have more experience. But it will stand her in good stead going forward.
New Indian Express
01-06-2025
- Sport
- New Indian Express
Norway Chess 2025: Eleven-year-old Charvi's single-minded focus to master craft
STAVENGER: VISWANATHAN Anand likened her to a 'star'. Swayams Mishra, a popular Indian coach, called her 'very talented'. The '64 Squares Initiative' are part funding her every move across the globe. Group E4, an Anand-backed campaign where Indian families from around the world support young chess players, funds her drive to the top. Meet Charvi A, a 11-year-old who's already marrying off-the-board dedication with on-the-board precision. An age-group world champion, Charvi, currently featuring at the Norway Open tournament in the city, is showing an unnatural appetite for elite-level competition now. Her clarity of thought is already so clear she only goes to school for her mid-term and annual exams. She's also secretive about who her current coach is. Rated 2056 in Classical, the WFM (Women FIDE Master) already has a laundry list of accomplishments to her name. In fact, in 2024 she was bestowed with the Pradhan Mantri Rashtriya Bal Puraskar by President Droupadi Murmu (India's highest civilian award given to children).
Scotsman
22-05-2025
- Business
- Scotsman
SVL Business Solutions and Bluecrest unite to Drive AI-enabled customer service excellence
The UK's longest-running contact centre solutions provider, has secured a long-term partnership with a multi-award winning private health assessment provider. Sign up to our daily newsletter – Regular news stories and round-ups from around Scotland direct to your inbox Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... SVL Business Solutions, has solidified its partnership with Bluecrest, signing a six-year, seven figure contract to deliver cutting-edge solutions that help enhance customer experience and improve operational efficiency. This new contract represents a significant step forward in the partnership between the two companies, which began almost three years ago with the implementation of a Workforce Management solution (WFM). Advertisement Hide Ad Advertisement Hide Ad SVL will introduce NICE CXone technology to Bluecrest, adding advanced capabilities in quality management, interaction analytics, and customer feedback alongside integration of AI-driven tools like Co-pilot. Anne Holmes, Account Director at SVL This significant technology investment will support Bluecrest's mission to further improve customer experience and service delivery, enhance responsiveness and strengthen PCI compliance for their secure payment processes. Anne Holmes, Account Director at SVL Business Solutions, said: 'Our ongoing partnership with Bluecrest highlights our shared commitment to delivering exceptional customer experiences through transformative technology. By embracing NICE CXone, Bluecrest is taking a significant leap in operational efficiency and customer engagement, underpinned by AI and advanced analytics.' Bluecrest, a leader in preventative health assessments, is focused on further enhancing its customer service capabilities while adapting to evolving customer expectations and industry standards. Advertisement Hide Ad Advertisement Hide Ad
Techday NZ
28-04-2025
- Business
- Techday NZ
Calabrio boosts contact centres with over 70 new AI features
Calabrio has announced the introduction of more than 70 new artificial intelligence-driven features to its Calabrio ONE workforce performance suite designed to enhance efficiency and customer service in contact centres. The company stated that these additions will be available to users of Calabrio ONE within a six-month period. The suite's enhancements focus on streamlining daily tasks, improving agent engagement, and offering managers and agents tools to increase operational efficiency. Calabrio highlighted that artificial intelligence is increasingly central to contact centre operations. Data from Calabrio's 2025 State of the Contact Center Report suggests that managers expect AI and automation to support agent wellbeing, foster a better workplace culture, and provide enhanced analysis of customer behaviour. By automating routine processes, offering deeper operational insights, and promoting greater flexibility for agents, the suite's features are intended to allow centres to operate with higher efficiency. According to the company, this shift helps managers transition from manual oversight towards more strategic initiatives, while empowering agents and aiming to reduce burnout and improve the quality of customer service. Dave Rhodes, Chief Executive Officer of Calabrio, said, "AI is here to stay and it's quickly changing the game. Calabrio has made very thoughtful investments to create AI-driven features– not just for the sake of AI – but for the humans who use them. The purpose is to help agents more easily and successfully improve the customer experience. Much like the evolution from handwritten letters to email, our AI-powered Quality Management (Auto QM) is poised to redefine traditional methodologies, delivering immediate value and powerful outcomes on day one." The updated Calabrio ONE suite introduces several key functions. The Auto QM feature uses AI to evaluate customer interactions for consistent scoring and rapidly identify coaching opportunities, with the option for users to customise generative AI prompts according to their business requirements. Trending Topics leverages AI to categorise customer conversations, helping teams pinpoint emerging trends, address issues, and implement data-based improvements. Interaction Summary provides AI-generated overviews of customer interactions to assist with compliance and engagement monitoring. WFM Notifications deliver real-time alerts to agents and managers, improving awareness and planning capabilities. Other additions include Vacation Planner Pro, which automates vacation scheduling to provide fairness and reduce administrative processes, and Real-Time Desktop Analytics, which offers immediate visibility into agent activity for identifying workflow inefficiencies. The Activity Requests feature within Calabrio Workforce Management enables agents to self-schedule activities within pre-approved parameters, and the Periodization function helps track actual worked hours against set targets for each agent on a weekly basis. Magnus Geverts, Vice President of Product Marketing at Calabrio, said, "We're proud to collaborate with some of the world's top contact centers, whose insights were instrumental in shaping these features. Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing contact centers' key operational challenges. Managers gain actionable insights, agents experience greater flexibility and job satisfaction, and customers receive faster, more personalized service." All newly announced features are now accessible for users of the Calabrio ONE suite.
