Latest news with #VerintOpenPlatform
Business Wire
6 days ago
- Business
- Business Wire
New Study Reveals 2025 as the Year AI-Powered CX Delivers Real-World Value
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Verint® today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Share The report outlines 12 key trends shaping the future of customer experience (CX), informed by a survey of 5,000 U.S. consumers. The findings underscore a dramatic transformation in how consumers want to engage with brands and the critical role AI must play in meeting those expectations. Key Findings AI Is No Longer Optional, It's Expected: A staggering 86% of consumers recognize the benefits of AI in customer service, with 18-to-34-year-olds leading the charge at 98%. Consumers are not just open to AI – they want their interaction completed as efficiently and effectively as possible. Efficiency Outperforms Empathy: 56% of consumers say getting information quickly is the most important aspect of good CX – nearly four times more than those who prioritize empathy. AI-driven self-service is now a must-have. Digital Dominates: 73% of consumers prefer digital channels over phone. Among 18-to-34-year-olds, that number jumps to 89%. The era of digital-first CX is now. One Bad Experience Leads to Lost Loyalty: A single poor interaction will drive 78% of consumers to consider switching brands, up from 67% in 2024. The stakes for good CX are high and rising. Great CX Can Drive Retention and Revenue: Brands that deliver an amazing customer experience see 86% of their customers likely to return to make a purchase and 81% likely to recommend the brand to others. A Call to Action for Brands 'There's been a great deal of discussion over the last 24 months about the impact of AI in the CX world. Now we're seeing measurable value from AI become a reality,' said Verint's Chief Marketing Officer, Anna Convery. 'The insights in this survey provide brands with a clear roadmap to achieve maximum value and deliver exceptional customer experience." Survey Methodology The findings in the Verint State of Customer Experience 2025 report are based on a survey of 5,000 U.S. consumers conducted between January 25 and February 28, 2025. The survey captured insights from a representative sample of adults aged 18 to 74, ensuring a comprehensive view of evolving consumer expectations. To learn more, download Verint's The State of Customer Experience 2025 report. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Business Wire
12-06-2025
- Business
- Business Wire
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company ™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. The AI-powered Verint Genie Bot delivers actionable customer experience (CX) insights in minutes, driving millions of dollars in value to customers across industries. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. 'Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation,' said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. 'By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value.' Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Business Wire
11-06-2025
- Business
- Business Wire
BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots
BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers. Based on the value realized from the initial deployment, the company is scaling utilization of Verint bots by ten times the initial deployment from 450 to 4,500 agents. Based on the value realized from the initial deployment, the company is scaling utilization of Verint bots by ten times the initial rollout – from 450 to 4,500 agents. Dedicated to providing outstanding and reliable contact center service with AI-powered solutions, BT Group serves more than 25 million EE, BT and PlusNet customers across the U.K. 'BT Group's initial deployment of Verint bots delivered to expectation, with real-time agent assistance for our agents and our customers,' says BT Group's Director of Sales Contact Centres for EE, BT and Plusnet, Anth Cass. 'We are committed to providing exceptional customer and employee interactions, while increasing cross-sell and upsell opportunities. Verint has proven to be a strong partner in support of our goals.' After the initial deployment, BT Group expanded to more bots and agents based on the brand's success using in-the-moment coaching to improve upsell and cross-sell for broadband products and mobile lines. The brand also experienced improvements in agent onboarding and a reduction in customer churn. "BT Group's deployment of Verint bots has clearly resulted in stronger and faster business outcomes, now," says Verint's General Manager of Copilot Bots, Josh Feast. "The expansion of their bot usage by 10X is a testament to the tangible value delivered by Verint.' Visit Verint Coaching Bot, Wrap Up Bot, CX/EX Scoring Bot and Verint Open Platform to learn more. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
