Latest news with #Verint
Business Wire
5 days ago
- Business
- Business Wire
New Study Reveals 2025 as the Year AI-Powered CX Delivers Real-World Value
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Verint® today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Share The report outlines 12 key trends shaping the future of customer experience (CX), informed by a survey of 5,000 U.S. consumers. The findings underscore a dramatic transformation in how consumers want to engage with brands and the critical role AI must play in meeting those expectations. Key Findings AI Is No Longer Optional, It's Expected: A staggering 86% of consumers recognize the benefits of AI in customer service, with 18-to-34-year-olds leading the charge at 98%. Consumers are not just open to AI – they want their interaction completed as efficiently and effectively as possible. Efficiency Outperforms Empathy: 56% of consumers say getting information quickly is the most important aspect of good CX – nearly four times more than those who prioritize empathy. AI-driven self-service is now a must-have. Digital Dominates: 73% of consumers prefer digital channels over phone. Among 18-to-34-year-olds, that number jumps to 89%. The era of digital-first CX is now. One Bad Experience Leads to Lost Loyalty: A single poor interaction will drive 78% of consumers to consider switching brands, up from 67% in 2024. The stakes for good CX are high and rising. Great CX Can Drive Retention and Revenue: Brands that deliver an amazing customer experience see 86% of their customers likely to return to make a purchase and 81% likely to recommend the brand to others. A Call to Action for Brands 'There's been a great deal of discussion over the last 24 months about the impact of AI in the CX world. Now we're seeing measurable value from AI become a reality,' said Verint's Chief Marketing Officer, Anna Convery. 'The insights in this survey provide brands with a clear roadmap to achieve maximum value and deliver exceptional customer experience." Survey Methodology The findings in the Verint State of Customer Experience 2025 report are based on a survey of 5,000 U.S. consumers conducted between January 25 and February 28, 2025. The survey captured insights from a representative sample of adults aged 18 to 74, ensuring a comprehensive view of evolving consumer expectations. To learn more, download Verint's The State of Customer Experience 2025 report. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Scoop
6 days ago
- Business
- Scoop
Digital Island Partners With Verint To Drive CX And AI Automation To New Zealand
Digital Island, a leading New Zealand provider of cloud communications and contact centre solutions, today announced a strategic partnership with Verint® (NASDAQ: VRNT), The CX Automation Company™, to bring next-generation customer experience (CX) automation and AI capabilities to businesses across New Zealand. The partnership will enable Digital Island's customers to access Verint's best-in-class Open CCaaS (Contact Centre as a Service) platform, designed to deliver faster AI business outcomes at scale, enabling businesses to streamline customer interactions and deliver differentiated service experiences. 'Verint's market-leading AI and automation capabilities perfectly complements our high-touch service model,' said Leon Sheehan, CEO of Digital Island. 'Businesses in New Zealand are facing increasing pressure to reduce costs and improve service quality. By combining our expertise in omnichannel Contact Centre solutions with Verint's powerful Open Platform, we are positioned to deliver exceptional customer experience while driving greater efficiency, flexibility and operational excellence for our clients. This partnership will now help even more businesses achieve best-in-class CX automation." As a Verint official partner, only the second such partnership in New Zealand, Digital Island gains exclusive access to best-in-class AI automation capabilities including intelligent virtual assistants, knowledge management, and workforce optimisation. The partnership follows Digital Island's return to private ownership led by incumbent CEO, Leon Sheehan, alongside prominent business entrepreneur James Reeves, marking a renewed commitment to agility, innovation, and client-focused delivery. 'Digital Island is an ideal partner for Verint as we share a passion for helping businesses deliver exceptional customer and employee experiences,' said Michael Stelzer, Vice President, AUNZ at Verint. 'Our technology, including our growing tech of specialised bots, will bring enhanced data intelligence and AI-powered analytics capabilities to Digital Island's growing New Zealand client base, delivering significant value and driving better business outcomes.' About Digital Island Digital Island is a specialist provider of cloud communications and contact centre solutions in New Zealand. Committed to delivering flexible, scalable, and customer-first technologies, Digital Island enables organisations to innovate, improve efficiency, and deliver standout customer experiences.
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew
Associated Press
12-06-2025
- Business
- Associated Press
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y.--(BUSINESS WIRE)--Jun 12, 2025-- Verint ® (NASDAQ: VRNT), The CX Automation Company ™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. 'Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation,' said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. 'By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value.' Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on CONTACT: Media Relations Andi Barnett [email protected] Relations Matthew Frankel [email protected] KEYWORD: UNITED STATES NORTH AMERICA NEW YORK INDUSTRY KEYWORD: PROFESSIONAL SERVICES DATA MANAGEMENT BUSINESS DATA ANALYTICS TECHNOLOGY SOFTWARE ARTIFICIAL INTELLIGENCE SOURCE: Verint Copyright Business Wire 2025. PUB: 06/12/2025 09:47 AM/DISC: 06/12/2025 09:45 AM
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
