Latest news with #UCaaS
Yahoo
13-06-2025
- Business
- Yahoo
Cytracom Acquires Tentacle to Advance Security Risk Management Capabilities and Empower MSPs as Risk Advisors
MCKINNEY, Texas, June 13, 2025 /PRNewswire/ -- Cytracom, a leading provider of Secure Access Service Edge (SASE) and Unified Communications as a Service (UCaaS) solutions for Managed Service Providers (MSPs), today announced the acquisition of Tentacle, a modern platform that helps organizations manage cybersecurity assessments, monitor third-party risk, and operationalize Governance, Risk, and Compliance (GRC) programs. This acquisition represents a significant advancement in Cytracom's Security Risk Management (SRM) strategy and further aligns with the company's mission to empower MSPs to grow beyond traditional IT services and embrace a more strategic advisory role, guiding their clients through the evolving discipline of risk management. With increased scrutiny from regulatory bodies and mounting pressure from cyber insurers, MSPs are being called upon to act as true Risk Advisors, helping clients meet compliance mandates and improve their overall security posture. The integration of Tentacle into the Cytracom platform delivers a robust response to this need, offering structured, repeatable, and collaborative tools that make it easier for MSPs to deliver value-added risk and compliance services. Cytracom entered the SRM category through the acquisition of Telivy, introducing capabilities that enable MSPs to automate risk assessments, deliver recurring compliance documentation, and drive consultative engagements. Tentacle builds upon this foundation by allowing partners to centralize security program data, collaborate in real time with clients and third parties, and map internal practices to industry frameworks such as HIPAA, PCI, and FTC Safeguards. Its platform not only reduces the administrative burden of ongoing assessments but also provides the structure needed to move from one-time reviews to ongoing program management. "MSPs are increasingly being asked to manage risk as much as they manage technology," said Zane Conkle, CEO of Cytracom. "This shift creates both a challenge and an opportunity. With the acquisition of Tentacle, we're giving our partners the platform they need to step into this evolving role with confidence—helping clients navigate compliance, track progress over time, and build programs that stand up to external scrutiny, while also enabling MSPs to clearly demonstrate the ongoing value of their services." The rising demand for compliance-focused services is one of the most urgent trends in the MSP channel. SMB clients now face requirements driven by regulatory frameworks, industry-specific mandates, and cyber insurance audits. Tentacle's ability to organize and share assessment data, manage third-party relationships, and ensure audit readiness positions it as a key component of Cytracom's vision to simplify and scale SRM and GRC management for the channel. "This is another step forward in building a complete platform that empowers MSPs to connect the modern workforce—securely, reliably, and within the evolving frameworks of GRC," said John Tippett, Chief Commercial Officer. "Whether it's unified communications, secure access, or risk management, our focus remains on making these capabilities accessible, intuitive, and impactful for the partners who deliver them every day." By integrating Tentacle into its broader infrastructure software platform, Cytracom continues to deepen its investment in the tools MSPs need to succeed in a risk- and compliance-driven world. "We've been investing heavily in Telivy as a platform for recurring cybersecurity assessments and compliance workflows," added Rob McDonald, Chief Product Officer at Cytracom. "Bringing in Tentacle's proven technology allows us to combine their robust architecture with our existing development strategy, resulting in a dramatic acceleration of what we can bring to market. It significantly advances our mission to give MSPs scalable, differentiated tools for security and compliance." With solutions spanning VoIP, SASE, and SRM, Cytracom continues to equip partners to deliver critical infrastructure that is secure, scalable, and compliant—all from a single, unified platform built exclusively for the MSP channel. About Cytracom Cytracom, a Sverica Capital Management portfolio company, provides critical infrastructure technologies for businesses, delivering cloud-based unified communications and secure networking solutions tailored for managed service providers (MSPs) and small to medium-sized businesses (SMBs). By simplifying complex technologies, Cytracom ensures that businesses remain connected, secure, and resilient in an ever-evolving digital landscape. Our solutions, including SRM, GRC, UCaaS, and SASE platforms, are designed to empower businesses with the essential technologies they need to thrive. Headquartered in McKinney, Texas, Cytracom supports partners and customers across North America. To learn more, visit Media Contact: Dana Liedholm | dliedholm@ View original content to download multimedia: SOURCE Cytracom Fehler beim Abrufen der Daten Melden Sie sich an, um Ihr Portfolio aufzurufen. Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten Fehler beim Abrufen der Daten
Associated Press
12-06-2025
- Business
- Associated Press
Crexendo CEO Jeff Korn to Speak at Cloud Communications European Summit
PHOENIX, AZ / ACCESS Newswire / June 12, 2025 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communication as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced that Jeff Korn, the company's CEO and Chairman, will be a featured speaker at the upcoming Cloud Communications European Summit in Brussels, Belgium, on June 17, 2025. Hosted by the Cloud Communications Alliance (CCA), the European Summit convenes influential telecom, cloud, and IT leaders from across the continent to explore the most exciting opportunities and transformative trends shaping the future of the communications landscape. With a backdrop of accelerating digital transformation, market consolidation, and the rise of AI-powered innovation, this industry-defining event provides a forum for executive-level networking and global thought leadership. Jeff Korn will join fellow CEOs in an innovation-focused keynote panel titled, 'The Power of an Open Best-of-Breed Ecosystem Approach', where he will share Crexendo's bold commitment to openness, flexibility, and how partner-driven innovation is shaping the future of cloud communications. At the heart of this strategy is the NetSapiens® platform, the fastest-growing UCaaS platform in North America that is built on an open API-first architecture with hundreds of off-the-shelf business application integrations giving service providers the ability to tailor every layer of the experience. 'The future of our industry will be led by platforms that are open and collaborative, it's about giving service providers the ability to completely redefine what's possible'. said Jeff Korn, CEO and Chairman of Crexendo 'With Crexendo, our partners can launch faster, differentiate deeper, and not just reshape but completely disrupt their markets on their terms. What makes our ecosystem powerful is the community behind it. Innovation is shared, partners support each other, and together we accelerate what's possible. That's the difference when you build around openness and collaboration.' The panel is expected to be a key highlight of the Summit, drawing service providers, investors, and technology leaders from across Europe and beyond - all eager to connect, collaborate, and shape the next wave of cloud communication innovation. About Crexendo® Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes. Our cloud communications software solutions currently support over six million end users globally, through an extensive network of over 235 cloud communication platform software subscribers and our direct retail offering. For more information, visit Safe Harbor Statement This press release contains forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a 'safe harbor'' for such forward-looking statements. The words, 'believe,'' 'expect,'' 'anticipate,'' 'estimate,' 'will'' and other similar statements of expectation identify forward-looking statements. Specific forward-looking statements in this press release include Crexendo (i) believing the future of its industry will be led by platforms that are open and collaborative; (ii) believing it's about giving service providers the ability to completely redefine what's possible; (iii) providing the ability for partners to launch faster, differentiate deeper, and not just reshape but completely disrupt their markets on their terms. For a more detailed discussion of risk factors that may affect Crexendo's operations and results, please refer to the company's Form 10-K for the year ended December 31, 2024, and Form 10-Qs as filed with the SEC. These forward-looking statements speak only as of the date on which such statements are made, and the company undertakes no obligation to update such forward-looking statements, except as required by law. Contact Information Doug Gaylor President and Chief Operating Officer [email protected] 602-732-7990 SOURCE: Crexendo, Inc. press release
Associated Press
28-05-2025
- Business
- Associated Press
Wildix Rolls out Fully Embedded Agentic AI for UCaaS that's Modular, Codeless, Autonomous
TALLINN, Estonia--(BUSINESS WIRE)--May 28, 2025-- Wildix, a global Unified Communications as a Service (UCaaS) provider, today announced the launch of the industry's first fully embedded agentic AI layer for UCaaS, now operational across more than 1,000 customer environments. This press release features multimedia. View the full release here: Wildix Voice Agentic AI Designed to adapt to how each organization operates, the AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots. The system interprets language, references past exchanges and applies contextual logic to guide each decision. Modular by design, the system can be tailored to specific workflows, whether it's routing calls in public services, handling appointments in healthcare or managing surges in retail. Configuration happens through a visual no-code studio, making deployment fast, repeatable and scalable for partners and customers alike. According to Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029, leading to a 30% reduction in operational costs. 'Wildix's launch of its agentic AI solution that works across all types of communication channels is very timely,' said Oru Mohiuddin, Research Director, IDC. 'Businesses are increasingly looking to automate workflows that can help to drive customer satisfaction and efficiency simultaneously. Solutions that can help to achieve this will resonate closely with customer demand.' Wildix brings that future forward, with contextual automation, shared memory, and no-code design that deliver ROI from day one. It reduces overflow, speeds up response and proves its value from the start. 'Organizations are under pressure to accelerate service, reduce costs and improve responsiveness,' said Dimitri Osler, co-founder and CIO, Wildix. 'This release is designed to meet those expectations immediately. Our AI doesn't just assist. It executes, adapts and integrates natively into existing workflows with zero disruption.' Core Capabilities That Support Business Outcomes Wildix AI automates the high-frequency, high-friction tasks that slow teams down — scheduling, call routing, follow-ups and FAQs, while maintaining full context across every interaction. Key capabilities include: The system is available across the full Wildix suite, including x-bees for sales-oriented teams, x-hoppers for retail and Collaboration 7 for business operations. Real-world automation, measurable impact Wildix partners work directly with customers to define metrics before deployment, from first-contact resolution to overflow cost reduction, and configure automation to deliver visible, immediate value. In the United Kingdom, a growing network of telehealth providers implemented the AI system across more than 40 dental practices to address peak-hour call volumes. Today, the AI receptionist handles scheduling, reminders and insurance queries, reducing third-party overflow costs and increasing billable appointment time. 'This is one of the cleanest ROIs we've ever delivered,' said Stewart Donnor, Global Head of Sales Engineering, Wildix. 'It cuts overflow costs, increases billable time and it gives clinics their front desk back.' In Spain, the Valencian Football Federation uses Wildix AI to absorb seasonal surges in fan inquiries, including ticketing, schedules and match-day updates. The system handles tens of thousands of contacts during peak events, without requiring year-round staffing. 'We saw the demand was going to grow before it became a problem,' said Jaime Mestre, IT Manager, Valencia Football Federation. 'With Wildix and the support of our Wildix Leader Network Gold Partner, we've created a system that understands our members, responds instantly and gives our staff time to focus on what really matters.' Scalable AI Architecture for Long-Term Growth Wildix has spent years building AI features designed for real business use cases, from live call summaries and multilingual support to headset-triggered in-store alerts and sales coaching. This latest release consolidates those innovations into a single automation layer that can scale without disrupting daily operations or introducing third-party complexity. Upcoming enhancements include unified scoring to assess both AI and human agent performance, CRM-driven coaching with real-time next-best-action prompts, native WhatsApp automation with live handoff and expanded language support. To explore Wildix's AI-powered solutions, visit About Wildix Wildix is a global provider of Unified Communications as a Service (UCaaS) solutions, designed to simplify business collaboration and drive measurable performance. With fully integrated telephony, video, messaging, and AI capabilities, Wildix helps organizations connect securely and effectively, whether in-office, hybrid, or frontline. Its vertical retail platform, x-hoppers, delivers instant, hands-free communication to staff on the move, improving customer experience and operational speed. View source version on CONTACT: Media Contact: Deliah Mathieu VP of Global Communications, Wildix [email protected] KEYWORD: EUROPE IRELAND UNITED KINGDOM ESTONIA INDUSTRY KEYWORD: APPS/APPLICATIONS TECHNOLOGY OTHER COMMUNICATIONS COMMUNICATIONS TELECOMMUNICATIONS SOFTWARE DIGITAL MARKETING SOCIAL MEDIA DATA MANAGEMENT ARTIFICIAL INTELLIGENCE SOURCE: Wildix Copyright Business Wire 2025. PUB: 05/28/2025 08:16 AM/DISC: 05/28/2025 08:15 AM
Business Wire
28-05-2025
- Business
- Business Wire
Wildix Rolls out Fully Embedded Agentic AI for UCaaS that's Modular, Codeless, Autonomous
TALLINN, Estonia--(BUSINESS WIRE)--Wildix, a global Unified Communications as a Service (UCaaS) provider, today announced the launch of the industry's first fully embedded agentic AI layer for UCaaS, now operational across more than 1,000 customer environments. "Our AI doesn't just assist. It executes, adapts and integrates natively into existing workflows with zero" said Dimitri Osler, co-founder and CIO, Wildix. Share Designed to adapt to how each organization operates, the AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots. The system interprets language, references past exchanges and applies contextual logic to guide each decision. Modular by design, the system can be tailored to specific workflows, whether it's routing calls in public services, handling appointments in healthcare or managing surges in retail. Configuration happens through a visual no-code studio, making deployment fast, repeatable and scalable for partners and customers alike. According to Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029, leading to a 30% reduction in operational costs. 'Wildix's launch of its agentic AI solution that works across all types of communication channels is very timely,' said Oru Mohiuddin, Research Director, IDC. 'Businesses are increasingly looking to automate workflows that can help to drive customer satisfaction and efficiency simultaneously. Solutions that can help to achieve this will resonate closely with customer demand.' Wildix brings that future forward, with contextual automation, shared memory, and no-code design that deliver ROI from day one. It reduces overflow, speeds up response and proves its value from the start. 'Organizations are under pressure to accelerate service, reduce costs and improve responsiveness,' said Dimitri Osler, co-founder and CIO, Wildix. 'This release is designed to meet those expectations immediately. Our AI doesn't just assist. It executes, adapts and integrates natively into existing workflows with zero disruption.' Core Capabilities That Support Business Outcomes Wildix AI automates the high-frequency, high-friction tasks that slow teams down — scheduling, call routing, follow-ups and FAQs, while maintaining full context across every interaction. Key capabilities include: Codeless AI studio to launch expert workflows in minutes Multilingual support in 13+ languages, across voice and chat Sentiment-aware escalation to route complex or emotional cases to humans Native integrations with Salesforce, HubSpot, WhatsApp, and Omnichannel deployment, including browser, mobile, headsets and embeddable widgets Persistent memory across agents, channels and sessions GDPR-aligned architecture with transcription engines separated from LLMs to protect PII The system is available across the full Wildix suite, including x-bees for sales-oriented teams, x-hoppers for retail and Collaboration 7 for business operations. Real-world automation, measurable impact Wildix partners work directly with customers to define metrics before deployment, from first-contact resolution to overflow cost reduction, and configure automation to deliver visible, immediate value. In the United Kingdom, a growing network of telehealth providers implemented the AI system across more than 40 dental practices to address peak-hour call volumes. Today, the AI receptionist handles scheduling, reminders and insurance queries, reducing third-party overflow costs and increasing billable appointment time. 'This is one of the cleanest ROIs we've ever delivered,' said Stewart Donnor, Global Head of Sales Engineering, Wildix. 'It cuts overflow costs, increases billable time and it gives clinics their front desk back.' In Spain, the Valencian Football Federation uses Wildix AI to absorb seasonal surges in fan inquiries, including ticketing, schedules and match-day updates. The system handles tens of thousands of contacts during peak events, without requiring year-round staffing. "We saw the demand was going to grow before it became a problem," said Jaime Mestre, IT Manager, Valencia Football Federation. "With Wildix and the support of our Wildix Leader Network Gold Partner, we've created a system that understands our members, responds instantly and gives our staff time to focus on what really matters." Scalable AI Architecture for Long-Term Growth Wildix has spent years building AI features designed for real business use cases, from live call summaries and multilingual support to headset-triggered in-store alerts and sales coaching. This latest release consolidates those innovations into a single automation layer that can scale without disrupting daily operations or introducing third-party complexity. Upcoming enhancements include unified scoring to assess both AI and human agent performance, CRM-driven coaching with real-time next-best-action prompts, native WhatsApp automation with live handoff and expanded language support. To explore Wildix's AI-powered solutions, visit About Wildix Wildix is a global provider of Unified Communications as a Service (UCaaS) solutions, designed to simplify business collaboration and drive measurable performance. With fully integrated telephony, video, messaging, and AI capabilities, Wildix helps organizations connect securely and effectively, whether in-office, hybrid, or frontline. Its vertical retail platform, x-hoppers, delivers instant, hands-free communication to staff on the move, improving customer experience and operational speed.
Forbes
30-04-2025
- Health
- Forbes
Healthcare CIOs - It's Time To Build Your Disaster Recovery MVP
(Photo by PAUL ELLIS/AFP via Getty Images) AFP via Getty Images Cybersecurity attacks in healthcare have made headlines again over the past few weeks, highlighting just how vulnerable critical systems still are. While many organizations talk about running tabletop exercises to prepare for incidents, there's another essential angle that healthcare CIOs should focus on: building a minimal viable product (MVP) to keep core operations running during an outage. It's not just about planning. It's about having something ready to use when systems go down. A Disaster Recovery MVP will include critical systems scaled down to their essential functions to keep operations running during a crisis. Unlike full-scale backup environments, which are often complex and expensive, an MVP focuses on speed, simplicity, and effectiveness. The goal is to get the organization back to a minimal, yet safe and stable, level of function as quickly as possible. Most healthcare organizations don't have an MVP but rely heavily on downtime procedures. Organizations need a reliable downtime procedure and a ready-to-deploy MVP to prepare for outages. Healthcare CIOs should prioritize clinical and communication systems when building a disaster recovery MVP. Start by focusing on lightweight EMR solutions that mimic the core functions of your backup environment. If you host your EMR off-site, you must set up an on-premise environment that provides more than just patient lookup. Empower clinicians with the ability to document electronically during an outage rather than relying on downtime forms documentation. Most staff don't know how to document on paper or understand the manual processes, often leading to delays and increased financial strain. Communication systems, such as the telephone system, also need serious attention. Redundancy in telephone systems and unified communications is essential. I recommend implementing redundancy of UCaaS (Unified Communications as a Service) to ensure critical communication lines remain open. More CIOs are actively requesting UCaaS backups as part of their disaster recovery plans, and it's quickly becoming a non-negotiable part of modern healthcare continuity strategies. The MVP approach shifts the mindset from 'everything must be restored' to 'what's good enough to keep going.' Traditional disaster recovery plans aim to bring back full systems, often leading to high costs, long downtimes, and unnecessary complexity. The MVP model cuts through that by focusing only on the essential systems needed to maintain operations. By using an MVP, healthcare organizations can continue delivering patient care and keeping revenue flowing rather than relying on manual, paper-based processes that slow everything down. This approach allows teams to adapt as crises unfold because the core business stays functional. In high-pressure situations, aiming for perfect recovery can stall action—the MVP mindset recognizes that 'good enough' is often what keeps the doors open. Healthcare CIOs must start thinking like product owners, not just commercial technology buyers. When organizations rely on SaaS products and shift accountability to vendors during outages, they miss the opportunity to lead recovery efforts. CIOs who take ownership and apply the MVP approach to disaster recovery put their organizations in a stronger position when disruption hits. In today's environment, every second of downtime erodes trust and costs money. CIOs who build smart, strategic MVPs in advance drive real resilience and ensure patient care keeps moving when it matters most.
