Latest news with #TeKnowledge
Tahawul Tech
13-06-2025
- Business
- Tahawul Tech
Enterprise AI Execution Gap Archives
Mahmood Lockhat, Chief Technology Officer at TeKnowledge, discusses the execution gap faced by many organisations when it comes to AI and how their new partnership with aims to address this in this exclusive op-ed.
Tahawul Tech
13-06-2025
- Business
- Tahawul Tech
Opinion: TeKnowledge CTO on the Enterprise AI Execution Gap
Mahmood Lockhat, Chief Technology Officer at TeKnowledge, discusses the execution gap faced by many organisations when it comes to AI and how their new partnership with aims to address this in this exclusive op-ed. Introduction: The AI Execution Challenge There's no question about it, Artificial Intelligence (AI) is transforming how businesses operate, improve customer interactions, and foster innovation. Yet, despite recognizing AI's vast potential, many organisations struggle to fully integrate and scale it within their daily operations. This 'execution gap' is exactly what the partnership between TeKnowledge and aims to bridge. In today's rapidly evolving digital landscape, enterprises face a fundamental conundrum: while AI technologies have reached unprecedented sophistication, the gap between AI ambition and real- world execution is still a reality that many enterprises are faced with. While we're surrounded by headlines about AI breakthroughs, many of us in enterprise technology are facing a frustrating reality in what I call 'The Pilot Paradox' running impressive demos that never translate into enterprise-wide transformation. We have brilliant AI pilots running in isolation, executive teams asking when we'll see real business impact, which needs to be delivered at scale. The partnership between and TeKnowledge isn't just another vendor, partner announcement it's a recognition that successful AI transformation requires more than just great technology. It needs a fundamentally different approach. Why Most AI Transformations Fail: The Missing Dimensions After years of watching AI implementations succeed and fail, I've learned that technology is just one piece of the puzzle. The organisations that truly succeed with AI get five critical dimensions right: Technology is the foundation, but it's not enough on its own. You need a platform that can evolve from simple chatbots to sophisticated multi-agent orchestrations. has cracked this code with their AI Agents Operating System, moving enterprises from guided intelligence through to full autonomy while maintaining human oversight. Data Readiness is where most projects stumble. Your AI is only as good as your data, and enterprise data is messy scattered across systems, trapped in silos, mixing structured databases with unstructured documents. TeKnowledge's expertise in data strategy and integration becomes crucial here, ensuring your AI agents have access to clean, relevant, and contextual information. Cybersecurity can't be an afterthought anymore. We're not just protecting data; we're securing AI models against adversarial attacks, preventing bias, and ensuring our AI agents don't become security vulnerabilities. TeKnowledge's cybersecurity practice understands these unique challenges and builds protection into every layer of the AI stack. Governance separates successful AI implementations from chaos. As we move toward super-agents managing multiple AI systems, we need frameworks that ensure accountability, transparency, and regulatory compliance. This isn't just about policies—it's about embedding governance into the platform architecture itself. Digital Skills might be the biggest gap of all. Your people need to understand how to work alongside AI agents, how to prompt them effectively, and how to maintain and evolve these systems over time. TeKnowledge's comprehensive skilling programs ensure your teams can grow with your AI capabilities. A Strategic Convergence: Platform Intelligence Meets Expert Services The partnership between a global market leader, expert in conversational, enterprise AI, and TeKnowledge, a leader in technology services including AI, customer experience, and cybersecurity, combines our strengths to help businesses scale AI smoothly and effectively. brings to this partnership a mature, agent-first platform that has evolved beyond the traditional chatbot paradigm. has pioneered the transition from guided intelligence to full autonomy through their AI Agents Operating System, spanning from reliable conversational bots to sophisticated autonomous agents capable of human-like interaction. offers a user-friendly yet powerful AI orchestration platform designed to boost productivity, efficiency, and customer service. Their technology easily understands what users want, communicates clearly with different systems, and performs tasks independently. This flexibility helps businesses integrate solutions into their existing systems, adapting quickly to changing technology. provides a comprehensive solution stack which is built around 3 major pillars: AI for Service – Enhances customer experience through intelligent virtual assistants, agent support, and contact centre optimisation. AI for Work – Increases employee productivity via workplace assistants (HR, IT, internal ops) and enterprise workflow automation. AI for Process – Automates end-to-end business processes with advanced AI-driven orchestration. Their platform addresses the three areas where businesses need AI most: reimagining work (helping employees be more productive), reimagining service (creating better customer experiences), and reimagining process (automating complex workflows). But here's what matters, they've built this with enterprise realities in mind. TeKnowledge complements by providing strategic guidance, advisory and precise execution to ensure AI projects deliver real business value. With over 6,000 experts across 19 global hubs, TeKnowledge makes sure AI implementations are strategic, measurable, and adaptable. We also stress and recognize the importance of being prepared with quality data, strong cybersecurity, effective governance, and digital skills, viewing these as essential for successful AI transformations beyond just technology. Creating Real, Lasting Impact What makes this partnership different is our shared focus on human-centric AI. Both TeKnowledge and believe AI should simplify interactions, improve business operations, and deliver clear, measurable benefits, such as improved efficiency, exceptional customer experiences, and innovative solutions. Gartner predicts that by 2028, 95% of businesses will integrate generative AI into their daily operations, a significant increase from just 15% in 2025. This rapid growth emphasises the need for businesses to strategically adopt AI. Gartner also notes the rapid advances in multimodal and agentic AI, promising to transform automation and improve user interactions significantly. The partnership helps organisations stay ahead of these trends. Similarly, Boston Consulting Group (BCG) emphasises the crucial role of CEOs and leadership in successfully implementing AI, warning that disconnected AI solutions—or 'AI islands'—can limit potential benefits. This partnership addresses these issues directly by providing an integrated, scalable, and well-governed AI ecosystem, enabling businesses to fully realise their AI investments. The Partnership Synergy: Providing End-to-End Solutions Here's why this partnership excites me as a CTO it addresses the complete AI transformation challenge, not just the technology piece. From Fragmentation to Integration: The partnership addresses the AI Chaos which many enterprises are facing today, the overwhelming array of hyperscalers, open source vendors, Agent AI, Intelligent Virtual Assistant solutions, CCaaS and enterprise ecosystems that create decision paralysis. By combining unified platform with TeKnowledge's structured implementation methodology, enterprises gain a clear path from concept to capability to business value Skills That Scale: TeKnowledge's skilling programs mean your people can actually use and evolve the AI capabilities. This isn't just about using AI, it's about building internal capabilities to innovate with AI continuously. Security by Design: With AI models becoming potential attack vectors, TeKnowledge's cybersecurity expertise ensures protection is built in from the start. We understand AI-specific threats like prompt injection, data breach and leakage, model poisoning, adversarial attacks, and bias exploitation. Data That Works: TeKnowledge helps organisations get their data ready for AI, not just accessible, but clean, contextual, and structured for use effectively within enterprise AI orchestration. Governance That Scales: As you move from single-purpose chatbots to orchestrated super-agents, governance becomes critical. The partnership provides frameworks that ensure accountability while enabling innovation. The Super-Agent Future: What's Coming Next In the coming year, we will witness the rise of what I call 'Super-agents' Powerful AI operating systems that coordinate multiple AI agents simultaneously. These advanced systems will significantly enhance organisational decision-making and problem-solving capabilities, guiding enterprises smoothly from basic intelligence to partial or full autonomy, always within human oversight. Imagine having a team of highly skilled professionals tirelessly working round the clock, resolving issues, streamlining processes, and executing transactions seamlessly, without downtime or interruptions. The growth in AI agent autonomy will revolutionise industries by optimising networks, enhancing fraud detection, streamlining patient care, personalising customer experiences, boosting employee productivity, and automating routine tasks. This shift allows employees to focus on more strategic, higher-value tasks, leading to faster decision-making, better performance, and accelerated business operations across all sectors, from product development, marketing to sales and customer support. We're also heading towards a future defined by AI-first customer experiences. AI will significantly improve customer interactions through complete, end-to-end orchestration, providing a personal assistant experience across sectors like banking, travel, healthcare, and retail, offering assistance, solving problems, and enabling seamless transactions around the clock, without us even noticing we're interacting with AI. offers the platform for this AI operating system future, enabling organisations to build, maintain, measure, and manage AI agents, systems, and orchestration. While provides the orchestration platform for these super-agents, TeKnowledge ensures organisations have the expertise and support to implement, govern, and evolve these sophisticated AI ecosystems responsibly with real business value. Why This Partnership Matters Now As we navigate the AI revolution, the question isn't whether to adopt AI, it's how to do it effectively at scale. The and TeKnowledge partnership provides a proven path that addresses the complete transformation challenge. For technology leaders, this partnership offers what we've all been looking for: a comprehensive approach that combines mature platform capabilities with the strategic services, security expertise, data readiness, governance frameworks, and skills development necessary for sustainable AI transformation. The reality is that successful AI transformation requires both technological sophistication and human expertise. It needs platform intelligence and strategic services. It needs innovation and governance. It needs automation and human insight. This partnership delivers all of that; not as separate services you have to coordinate, but as an integrated approach designed to help enterprises move from AI ambition to AI impact. And in a world where the pace of AI innovation continues to accelerate, having partners who can help you navigate both the technical and human dimensions of transformation isn't just valuable, it's essential. The future belongs to organisations that can harness AI's transformative potential while maintaining the human-centred approach that drives real business value. The and TeKnowledge partnership provides exactly that foundation for success. Image Credit: TeKnowledge
Tahawul Tech
11-06-2025
- Business
- Tahawul Tech
TeKnowledge announces global partnership with Kore.ai in bid to close the enterprise AI execution gap
a global leader in enterprise AI technology, has announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide impact. delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing innovation. secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact. 'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.' 'At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge. ' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.' As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX
Zawya
11-06-2025
- Business
- Zawya
TeKnowledge and Kore.ai partner to close the enterprise AI execution gap
Dubai, UAE– a global leader in enterprise AI technology, today announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide impact. delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing innovation. secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact. 'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.' 'At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge. ' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.' As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX About Teknowledge Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit Media contact: About is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit to learn more.
Al Bawaba
11-06-2025
- Business
- Al Bawaba
TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution Gap
a global leader in enterprise AI technology, today announced a strategic partnership with TeKnowledge, a global provider of expert technology services across AI, Customer Experience, and Cybersecurity. This partnership is designed to help enterprises bridge the widening gap between AI ambition and real-world execution, enabling them to scale AI rapidly and effectively, transforming scattered pilots into organization-wide delivers an advanced, innovative, secure and scalable agent platform and business solutions required to automate and enhance customer service, business operations, and workplace productivity, while TeKnowledge delivers the strategic expertise, disciplined execution, and ongoing support needed to drive real, impactful transformation. Together, they unlock measurable business value with AI and ensure lasting results through structured knowledge transfer and robust team training, empowering organizations to build internal expertise and fuel ongoing secure, scalable, and flexible agent platform enables enterprises to automate and enhance customer service, operations, and workplace productivity through intelligent, purpose-built AI solutions. Its open, enterprise-ready architecture ensures seamless integration and flexible deployment. TeKnowledge complements this with its AI-First Expert Technology Services model, combining strategic guidance, disciplined execution, and structured enablement to overcome delivery challenges and build lasting internal expertise. Together, and TeKnowledge deliver measurable business value and sustained innovation, balancing rapid transformation with control and long-term impact.'We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients,' said Raj Koneru, CEO of 'We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business.''At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale,' said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge.' brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes.'As AI becomes the single most transformative force in enterprise technology, organizations are moving from exploration to action. According to Gartner, by 2026, over 80% of customer service and support organizations will apply generative AI to improve agent productivity and customer experience. Yet many still struggle to scale beyond pilots and disconnected initiatives. The partnership between and TeKnowledge aims to solve this by offering an integrated approach—from platform to execution, from concept to capability. 'Teknowledge and is a powerful combination that is greater than the sum of its parts. The recipe for a successful Enterprise grade AI implementation has 3 ingredients: a clear business case, a robust technology, and a people-centred execution. Teknowledge brings deep expertise in defining impactful use cases and driving strategic transformation of data, security and people; while delivers a cutting-edge AI platform built for scalability and performance. As I often say: AI doesn't transform businesses. People do—with the right tools in their hands,' commented Alaa Dalghan, Founder and CEO, Cognit DX
