Latest news with #TMForum
Yahoo
3 days ago
- Business
- Yahoo
Deloitte launches Agentic AI Blueprint to help unlock US$150 billion in value for telecom organizations
Deloitte's new agentic AI solution helps empower telcos to scale end-to-end AI solutions across their operations and customer experience, which can help accelerate automation and transform performance. Key takeaways Deloitte projects agentic AI could generate US$150 billion for the telecom industry over the next 5 years. End-to-end automation is now achievable. Deloitte's Agentic AI Blueprint can give telcos a scalable path to automate across core telco functions—fast. Deloitte's Agentic AI Blueprint helps telcos achieve real impact and overcome common barriers to AI adoption, delivering measurable gains in service, speed, and efficiency. NEW YORK, June 18, 2025 /PRNewswire/ -- Deloitte announced today the launch of its Agentic AI Blueprint for Telcos to help telecom organizations scale and accelerate their AI transformation. With telcos facing rising complexity and margin pressure, the industry is primed to benefit from the transformational impact of AI. While traditional AI delivers incremental improvements, agentic AI can enable true automation—empowering intelligent systems to reason, act, and adapt across core telco functions like network management, service delivery, and customer care. Deloitte's Agentic AI Blueprint can give telcos a clear, scalable path to move beyond pilots and deliver agentic AI solutions that can help boost efficiency and drive value. The solution enables telecom teams to identify and implement high-impact AI use cases—such as network management, billing, and customer service— within their existing infrastructure. Built on TM Forum's widely adopted enhanced telecoms operation map (eTOM), powered by AI and Deloitte's proprietary industry data, it helps accelerate deployment and maintain consistency with industry standards. "Agentic AI presents a US$150 billion opportunity for the telecom industry—and the race to capture that value has already begun. To move beyond pilots and drive modernization, telcos can utilize a clear, scalable path to embed AI across their operations. Deloitte's Agentic AI Blueprint provides organizations the tools to help build and scale agentic AI solutions quickly, and efficiently." — Baris Sarer, Telecom, Media and Entertainment, and Technology Industry AI leader, Deloitte Consulting LLP The blueprint in action: A telecom-specific approachThe Agentic AI Blueprint helps telecom executives pinpoint where AI can have the most impact and design agentic workflows that help align with their operations. It includes a model for prioritizing AI use cases based on impact, a library of telecom-specific workflows aligned to TM Forum's eTOM framework, automated process engineering tools, and practical playbooks for design and implementation. Additionally, the blueprint leverages Deloitte's relationships with leading cloud and AI technology providers to help support integration. "Deloitte's Agentic AI Blueprint will provide TM Forum members with a clear path-to-production solution using TM Forum's Open Digital Architecture (ODA), an industry-standard framework, designed to enable agile, modular, and open digital business capabilities. As we introduce our own ODA AI-Native Integration Blueprint, we believe such resources will collectively accelerate the implementation of Agentic AI use cases. Together, we're helping telecom organizations to quickly and strategically integrate Agentic AI into their operations to deliver intuitive, intelligent experiences that will turn everyday customer interactions into lasting loyalty." — Guy Lupo, Mission Lead, AI & Data Innovation, TM Forum Building agents to power the futureThe Agentic AI Blueprint complements the launch of Deloitte's Global Agentic Network last month, which is helping scale AI-driven workforce solutions for organizations around the world leveraging Deloitte's expansive network of global alliances and technology relationships. These agentic AI solutions highlight a series of investments Deloitte is making, including the recently announced Global Simulation Center of Excellence, to help ensure businesses can implement AI-enhanced strategies while maintaining consistency across the geographies they serve. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (DTTL), its global network of member firms, and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see to learn more. Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's approximately 460,000 people worldwide make an impact that matters at View original content to download multimedia: SOURCE Deloitte
Associated Press
3 days ago
- Business
- Associated Press
Deloitte launches Agentic AI Blueprint to help unlock US$150 billion in value for telecom organizations
Deloitte's new agentic AI solution helps empower telcos to scale end-to-end AI solutions across their operations and customer experience, which can help accelerate automation and transform performance. Key takeaways NEW YORK, June 18, 2025 /PRNewswire/ -- Deloitte announced today the launch of its Agentic AI Blueprint for Telcos to help telecom organizations scale and accelerate their AI transformation. With telcos facing rising complexity and margin pressure, the industry is primed to benefit from the transformational impact of AI. While traditional AI delivers incremental improvements, agentic AI can enable true automation—empowering intelligent systems to reason, act, and adapt across core telco functions like network management, service delivery, and customer care. Deloitte's Agentic AI Blueprint can give telcos a clear, scalable path to move beyond pilots and deliver agentic AI solutions that can help boost efficiency and drive value. The solution enables telecom teams to identify and implement high-impact AI use cases—such as network management, billing, and customer service— within their existing infrastructure. Built on TM Forum's widely adopted enhanced telecoms operation map (eTOM), powered by AI and Deloitte's proprietary industry data, it helps accelerate deployment and maintain consistency with industry standards. 'Agentic AI presents a US$150 billion opportunity for the telecom industry—and the race to capture that value has already begun. To move beyond pilots and drive modernization, telcos can utilize a clear, scalable path to embed AI across their operations. Deloitte's Agentic AI Blueprint provides organizations the tools to help build and scale agentic AI solutions quickly, and efficiently.' — Baris Sarer, Telecom, Media and Entertainment, and Technology Industry AI leader, Deloitte Consulting LLP The blueprint in action: A telecom-specific approach The Agentic AI Blueprint helps telecom executives pinpoint where AI can have the most impact and design agentic workflows that help align with their operations. It includes a model for prioritizing AI use cases based on impact, a library of telecom-specific workflows aligned to TM Forum's eTOM framework, automated process engineering tools, and practical playbooks for design and implementation. Additionally, the blueprint leverages Deloitte's relationships with leading cloud and AI technology providers to help support integration. 'Deloitte's Agentic AI Blueprint will provide TM Forum members with a clear path-to-production solution using TM Forum's Open Digital Architecture (ODA), an industry-standard framework, designed to enable agile, modular, and open digital business capabilities. As we introduce our own ODA AI-Native Integration Blueprint, we believe such resources will collectively accelerate the implementation of Agentic AI use cases. Together, we're helping telecom organizations to quickly and strategically integrate Agentic AI into their operations to deliver intuitive, intelligent experiences that will turn everyday customer interactions into lasting loyalty.' — Guy Lupo, Mission Lead, AI & Data Innovation, TM Forum Building agents to power the future The Agentic AI Blueprint complements the launch of Deloitte's Global Agentic Network last month, which is helping scale AI-driven workforce solutions for organizations around the world leveraging Deloitte's expansive network of global alliances and technology relationships. These agentic AI solutions highlight a series of investments Deloitte is making, including the recently announced Global Simulation Center of Excellence, to help ensure businesses can implement AI-enhanced strategies while maintaining consistency across the geographies they serve. About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (DTTL), its global network of member firms, and their related entities (collectively, the 'Deloitte organization'). DTTL (also referred to as 'Deloitte Global') and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see to learn more. Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte's approximately 460,000 people worldwide make an impact that matters at View original content to download multimedia: SOURCE Deloitte
Associated Press
5 days ago
- Business
- Associated Press
TM Forum's Open Digital Architecture Continues Industry Impact as Verizon Achieves Running on ODA Accreditation
COPENHAGEN, DENMARK, June 16, 2025 / / -- TM Forum, the leading global alliance of telco and tech companies, today announces that Verizon Communications Inc. (NYSE, Nasdaq: VZ) has become the latest Communications Service Provider (CSP) to achieve ' Running on ODA ' accreditation, demonstrating further industry adoption and momentum of Open Digital Architecture (ODA). TM Forum's Running on ODA recognizes CSPs building software architectures and delivery capabilities to TM Forum's industry standard ODA and Open APIs – proven to deliver advanced business agility. Verizon's adoption of ODA underpins a strategic transformation of its IT and network operations. By using its ODA-based North Star Architecture as the default blueprint, Verizon ensures consistent governance, eliminates duplication across vendor solutions, and accelerates technology integration – saving both time and money. Its API-first design enables rapid onboarding of partners and services while reducing complexity across the IT stack. This ODA foundation has significantly improved Verizon's operational agility and customer responsiveness. By reusing certified Open APIs and modular ODA components, Verizon has reduced service development timelines by up to six weeks, bringing new capabilities to market faster and with less rework. Catalog-driven orchestration enhances personalization and speeds up changes, improving the overall customer experience. A cornerstone of Verizon's ODA success is how it has empowered its workforce. Through targeted upskilling aligned with TM Forum's standards, Verizon has built internal capabilities to manage and evolve its ODA environment. This investment empowers its teams to innovate at scale, adopt AI-ready practices, and deliver future-proof digital services with confidence. A valued and active member within TM Forum, Verizon is the latest CSP to be accredited as Running on ODA, joining AT&T, Axiata, BT Group, CityFibre, Deutsche Telekom, Entel Group, Jio, NTT Group, Orange, SES Astra, stc, Telefonica Germany, Telefonica Group, Telia, Telstra, TELUS, and Vodafone and many more CSPs are actively using and contributing to ODA. TM Forum estimates that more than two billion subscribers globally are now served by carriers that are Running on ODA. Nik Willetts, CEO, TM Forum: 'Verizon's achievement is more than a milestone, it's a marker of what's possible when vision meets execution. Running on ODA isn't just about alignment with industry standards; it's about unlocking the speed, agility, and openness needed to thrive in a dynamic, AI-first market. As CSPs embrace composability, Verizon is showing what it means to lead, transforming architecture into a platform for innovation, growth, and exceptional customer experiences.' Sudharsan Srinivasan, Senior Vice President – Technology, Security, Governance & Infrastructure, Verizon: 'At Verizon, it is paramount that we continue to innovate to deliver the best in customer experience. Using TM Forum's ODA framework ensures more than just compliance; it confirms that we've operationalized the industry's blueprint for agility and innovation at scale. It underlines our commitment to leading from the front, equipping our teams with future-proof tools and open architectures that accelerate smarter, faster service delivery for our customers.' About TM Forum TM Forum is a global alliance of telco and tech companies, leading the industry in defining the building blocks for new operating models, impactful new partnerships, and advanced software platforms. TM Forum helps its members unlock the value of data to create nearly endless opportunities for players across the communications ecosystem. At DTW Ignite, Innovate, Accelerate and Collaboration events, TM Forum provides a platform for industry change-makers to share groundbreaking innovation, market developments, product launches and business transformation journeys. We are the only industry body to count the world's top 10 CSPs and all the key hyperscalers as active, strategic members. With over 800 members, we are on a mission to reinvent the telco industry as a vibrant part of the digital landscape – and a driving force in shaping its future. To find out more, visit: About Verizon Communications Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of Fortune 500, Verizon generated revenues of $134.8 billion in 2024. Verizon's world-class team never stops innovating to meet customers where they are today and equip them for the needs of tomorrow. For more information, visit or find a retail location at Editors' notes: ODA replaces traditional monolithic software stacks with a composable component-based modular architecture that underpins rapid product and service innovation. Built on TM Forum's Generation five Open APIs, ODA enables CSPs to simplify, modernize and automate operations, realize significant cost efficiencies and create new revenue opportunities. To gain Running on ODA accreditation, CSPs undergo an in-depth evaluation with TM Forum using the ODA Success Framework. This holistic process assesses six key dimensions critical to achieving business results with ODA: principles and rules, skills, Open APIs, components, agile governance and process models. Verizon scored highly across all dimensions, demonstrating its commitment to the continued implementation and adoption of ODA across the organization. To date, nearly 100 companies have certified more than 1500 Open APIs, verifying their conformance to the ODA standards and frameworks. TM Forum Open APIs have been downloaded more than one million times. To find out more about TM Forum's Open Digital Architecture visit: For media inquiries, please contact: Vanessa Dewi Thompson, Executive Comms Verizon [email protected] Ilya Hemlin, Corporate Comms Verizon [email protected] Paul Wooding, Head of PR TM Forum [email protected] Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Cision Canada
13-06-2025
- Business
- Cision Canada
Wavelo Earns TM Forum Customer Experience Management Conformance Certification, Reinforcing its Leadership in Event-Driven Telecom Solutions
TORONTO, June 13, 2025 /CNW/ - Wavelo —a global leader in event-driven software solutions for telecom—announced today that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance Certification. Wavelo firmly believes the future of telecom lies in event-driven architecture, and this esteemed certification validates the company's alignment with industry best practices. It also affirms Wavelo's expertise in enabling real-time operations, delivering transformative customer experiences, and unlocking new revenue opportunities through modern solutions designed for seamless system integration. "Core to our mission of simplifying telecom for operators is an event-driven approach to streamlining interoperability with legacy systems," said Justin Reilly, CEO of Wavelo. "This certification reinforces our position as the industry leader for event-driven systems within the Open Digital Architecture (ODA) Canvas. We are delighted to continue partnering with the TM Forum to accelerate the industry's shift towards real-time outcomes in BSS/OSS." The certification and Wavelo's receipt of the highest conformance rating involves a rigorous assessment by TM Forum, a leading global industry association for service providers and their suppliers. This ensures that Wavelo's solutions adhere to established industry standards and frameworks, including TM Forum's Open APIs, Business Process Framework (eTOM), and Open Digital Architecture. Central to the Wavelo Solution Suite is its event-driven architecture. Designed to modernize legacy systems, it effortlessly integrates and automates diverse business and operational systems within existing infrastructures. This enables Communication Service Providers (CSPs) to respond to customer actions—such as service orders, payments, and support needs—in real time. The architecture empowers CSPs to deliver responsive, personalized experiences while improving operational efficiency, aligning closely with TM Forum's vision for customer-centric digital transformation. "TM Forum is pleased to certify Wavelo's Solution Suite for real-time digital ecosystems," said Andy Tiller, EVP for Products and Services at TM Forum. "This certification verifies that Wavelo's event-driven customer journeys are aligned with the TM Forum ODA standards and best practices designed to enhance customer satisfaction through real-time engagement and personalization, improving customer experience and loyalty." This certification marks a significant milestone for Wavelo as it prepares to showcase its event-driven solutions at DTW Ignite in June 2025, reinforcing its commitment to innovation in the telecom industry. To learn more, please visit: About Wavelo Wavelo, a subsidiary of Tucows (NASDAQ: TCX, TSX: TC), empowers communications service providers worldwide with a suite of cloud-based, data-forward software solutions designed to solve the telecom industry's most persistent challenges. Engineered to provide extraordinary agility and flexibility, our platform seamlessly connects and automates disparate business and operational systems within operators' existing infrastructures. We're redefining telecom operations to help providers focus on providing a transformative customer experience. Learn more at About Tucows Tucows helps connect more people to the benefit of internet access through communications service technology, domain services, and fiber-optic internet infrastructure. Ting ( delivers fixed fiber Internet access with outstanding customer support. Wavelo ( is a telecommunications software suite for service providers that simplifies the management of mobile and internet network access; provisioning, billing and subscription; developer tools; and more. Tucows Domains ( manages approximately 24 million domain names and millions of value-added services through a global reseller network of over 35,000 web hosts and ISPs. Hover ( makes it easy for individuals and small businesses to manage their domain names and email addresses. More information can be found on Tucows' corporate website ( Tucows, Ting, Wavelo, and Hover are registered trademarks of Tucows Inc. or its subsidiaries. About TM Forum TM Forum is a global alliance of telco and tech companies, leading the industry in defining the building blocks for new operating models, impactful new partnerships, and advanced software platforms. TM Forum helps its members unlock the value of data to create nearly endless opportunities for players across the communications ecosystem. At DTW Ignite, Innovate, Accelerate and Collaboration events, TM Forum provides a platform for industry change-makers to share groundbreaking innovation, market developments, product launches and business transformation journeys. We are the only industry body to count the world's top 10 CSPs and all the key hyperscalers as active, strategic members. With over 800 members, we are on a mission to reinvent the telco industry as a vibrant part of the digital landscape – and a driving force in shaping its future. To find out more, visit:
Yahoo
13-06-2025
- Business
- Yahoo
Wavelo Earns TM Forum Customer Experience Management Conformance Certification, Reinforcing its Leadership in Event-Driven Telecom Solutions
TORONTO, June 13, 2025 /CNW/ - Wavelo—a global leader in event-driven software solutions for telecom—announced today that its Wavelo Solution Suite has achieved the TM Forum Customer Experience Management (CEM) Conformance Certification. Wavelo firmly believes the future of telecom lies in event-driven architecture, and this esteemed certification validates the company's alignment with industry best practices. It also affirms Wavelo's expertise in enabling real-time operations, delivering transformative customer experiences, and unlocking new revenue opportunities through modern solutions designed for seamless system integration. "Core to our mission of simplifying telecom for operators is an event-driven approach to streamlining interoperability with legacy systems," said Justin Reilly, CEO of Wavelo. "This certification reinforces our position as the industry leader for event-driven systems within the Open Digital Architecture (ODA) Canvas. We are delighted to continue partnering with the TM Forum to accelerate the industry's shift towards real-time outcomes in BSS/OSS." The certification and Wavelo's receipt of the highest conformance rating involves a rigorous assessment by TM Forum, a leading global industry association for service providers and their suppliers. This ensures that Wavelo's solutions adhere to established industry standards and frameworks, including TM Forum's Open APIs, Business Process Framework (eTOM), and Open Digital Architecture. Central to the Wavelo Solution Suite is its event-driven architecture. Designed to modernize legacy systems, it effortlessly integrates and automates diverse business and operational systems within existing infrastructures. This enables Communication Service Providers (CSPs) to respond to customer actions—such as service orders, payments, and support needs—in real time. The architecture empowers CSPs to deliver responsive, personalized experiences while improving operational efficiency, aligning closely with TM Forum's vision for customer-centric digital transformation. "TM Forum is pleased to certify Wavelo's Solution Suite for real-time digital ecosystems," said Andy Tiller, EVP for Products and Services at TM Forum. "This certification verifies that Wavelo's event-driven customer journeys are aligned with the TM Forum ODA standards and best practices designed to enhance customer satisfaction through real-time engagement and personalization, improving customer experience and loyalty." This certification marks a significant milestone for Wavelo as it prepares to showcase its event-driven solutions at DTW Ignite in June 2025, reinforcing its commitment to innovation in the telecom industry. To learn more, please visit: About Wavelo Wavelo, a subsidiary of Tucows (NASDAQ: TCX, TSX: TC), empowers communications service providers worldwide with a suite of cloud-based, data-forward software solutions designed to solve the telecom industry's most persistent challenges. Engineered to provide extraordinary agility and flexibility, our platform seamlessly connects and automates disparate business and operational systems within operators' existing infrastructures. We're redefining telecom operations to help providers focus on providing a transformative customer experience. Learn more at About Tucows Tucows helps connect more people to the benefit of internet access through communications service technology, domain services, and fiber-optic internet infrastructure. Ting ( delivers fixed fiber Internet access with outstanding customer support. Wavelo ( is a telecommunications software suite for service providers that simplifies the management of mobile and internet network access; provisioning, billing and subscription; developer tools; and more. Tucows Domains ( manages approximately 24 million domain names and millions of value-added services through a global reseller network of over 35,000 web hosts and ISPs. Hover ( makes it easy for individuals and small businesses to manage their domain names and email addresses. More information can be found on Tucows' corporate website ( Tucows, Ting, Wavelo, and Hover are registered trademarks of Tucows Inc. or its subsidiaries. About TM Forum TM Forum is a global alliance of telco and tech companies, leading the industry in defining the building blocks for new operating models, impactful new partnerships, and advanced software platforms. TM Forum helps its members unlock the value of data to create nearly endless opportunities for players across the communications ecosystem. At DTW Ignite, Innovate, Accelerate and Collaboration events, TM Forum provides a platform for industry change-makers to share groundbreaking innovation, market developments, product launches and business transformation journeys. We are the only industry body to count the world's top 10 CSPs and all the key hyperscalers as active, strategic members. With over 800 members, we are on a mission to reinvent the telco industry as a vibrant part of the digital landscape – and a driving force in shaping its future. To find out more, visit: View original content to download multimedia: SOURCE Wavelo View original content to download multimedia:
