Latest news with #SpiceJet
Time of India
3 hours ago
- Time of India
8-hour delay of Goa-Pune flight hassles flyers
Pune: Around eight-hour delay of a SpiceJet flight from the Manohar International Airport in Goa to Pune on Thursday evening and lack of proper information from the airline's ground staffers left about 50 passengers booked on it hassled. Ishan Singh, travelling to Pune with his family, including his one-and-a-half-year-old child, said the flight (SG-1080) was slated to take off at 5.20pm and land in Pune at 6.25pm. The plane took off at 1.22am on Friday and reached Pune at 2.08am. A spokesperson of SpiceJet said, 'The flight SG 1080, scheduled to operate from Goa to Pune, was delayed because of a technical issue encountered during its previous rotation.' 'As a result, the subsequent Pune-Jaipur leg was also impacted. Passengers of both flights were informed well in advance about the revised departure times — six hours prior for the Goa-Pune sector and eight hours prior for the Pune-Jaipur sector — enabling them to plan their journey to the airport accordingly. Passengers were assisted throughout and served refreshments. SpiceJet regrets the inconvenience caused. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Pujili: Inicia hoy con Amazon CFD y construye un segundo ingreso. InvestIQ Registrarse Undo ' Singh from Wakad had a different story to share. He requested the ground staff in Goa to provide them with some kind of accommodation at the airport because he was travelling with an infant. 'The ground staff only told me that we could go and ask for lounge access,' he said. 'We had checked out of the hotel around 11.30am and reached the airport by 12noon. After arriving at the airport, we learned that the flight was rescheduled to 8.45pm. The airline might have sent messages to flyers, but I didn't receive any,' Singh said. After a while, he learned that the flight was further delayed to 10.10pm. The ground staff said there were some technical problems with the aircraft and engineers had not given it a go-ahead. 'Then we got another text message stating that the flight would take off at 11.10pm,' Singh said. Many flyers travelling to Pune and Jaipur lost patience. 'They questioned the ground staff on the issue and why they were not being served any refreshments or provided with accommodation. The answers from the ground staff were vague. Approximately 30% of the flyers cancelled their tickets and opted for a full refund. Then another message came that the flight would fly at 12.10am, triggering altercations between flyers and the ground staff. The CISF had to intervene. The plane finally took off from Goa at 1.22am,' Singh said. The same aircraft was to fly from Pune to Jaipur at 7.30pm on Thursday. It flew out of the city at 3am on Friday and landed in Jaipur at 4.54am instead of 9.50pm on Thursday.
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Business Standard
11 hours ago
- Business
- Business Standard
Man compensated for lost airline baggage: 'Landmark' win for consumers
The Delhi State Consumer Commission last month asked low-cost airline SpiceJet to pay Rs 2 lakh compensation to a passenger for losing his checked-in baggage that contained gold jewellery and expensive clothes. Legal experts believe the case could shape how airlines handle compensation claims. 'This case holds significant importance for consumers, particularly concerning their rights when engaging with service providers such as airlines. It firmly establishes that service providers cannot unilaterally impose terms and conditions without ensuring they are adequately brought to the consumer's notice,' said Chirag Gupta, associate partner at law firm Alpha Partners. Gupta said the airline failed to show that liability-limiting conditions were properly disclosed. 'This judgment reaffirms a fundamental duty of care upon service providers for goods entrusted to them, acting as bailees,' he said. Hidden disclaimers Alay Razvi, managing partner at Accord Juris, said the commission's ruling (On May 27) clarifies disclaimers must be clearly disclosed. 'Terms significantly affecting liability like 'no valuables in checked baggage' must be clearly and prominently communicated, not buried in fine print,' Razvi said. Airlines are obliged to deliver baggage safely, said Razvi. 'A failure to do so is actionable as a deficiency in service. Even standard airline claims like liability per kg can be overridden by consumer commissions upholding statutory rights and broader standards of fairness.' Razvi noted that 'compensation isn't limited to tangible losses, mental agony from such incidents can fetch substantial damages,' referring to the Rs 1.5 lakh awarded for mental harassment in the SpiceJet case. Legal principles Harsh Khabar, an advocate at the Delhi High Court, explained the legal framework applied by the commission 'The District and State forums emphasised the onus to take care of the goods is upon the bailee under Sections 151 and 152 of the Contract Act, 1872,' he said. The case illustrates how operators 'cannot take advantage of terms and conditions to give a lesser compensation than the damage incurred by the customer,' especially when such terms are not reasonably visible. 'The operator of the airline is solely responsible for the handling of the baggage and the same should be done diligently. The aggrieved consumer need not claim only the actual damages incurred, but can also claim mental harassment caused by the loss of such goods,' said Khabar Business Standard reached out to SpiceJet for a response to the Commission's ruling and related queries, but the airline did not respond till the time of publishing.
Time of India
16 hours ago
- Time of India
Mid-air scare: Madurai-bound IndiGo flight returns to Chennai; pilot detects technical snag 30 minutes after take-off
CHENNAI: A Madurai-bound IndiGo flight was forced to return to Chennai on Friday after the pilot detected a technical snag mid-air, airport officials said. After flying for about half an hour, the pilot of the Indigo Airlines flight detected the snag, and sought permission to fly back to Chennai and land, they said. The aircraft, carrying around 68 passengers, landed safely, and all onboard were deplaned without incident, officials confirmed. There has been no immediate response from IndiGo regarding the incident. Similar incident reported on Thursday as SpiceJet flight returns to Hyderabad minutes after take-off. A SpiceJet aircraft flying from Rajiv Gandhi International Airport (RGIA) to Renigunta was forced to return shortly after take-off on Thursday due to a technical issue. The Q400 aircraft, carrying 80 passengers, returned to RGIA just 10 minutes after departure. According to SpiceJet, the aircraft experienced an intermittent illumination of the AFT baggage door light post take-off. Cabin pressurisation remained normal throughout the flight. However, as a precautionary measure, the pilots opted to turn back and land safely in Hyderabad.
Time of India
a day ago
- Time of India
SpiceJet flight returns to Rajiv Gandhi International Airport within 10 minutes of take-off due to technical snag
Hyderabad: A SpiceJet aircraft flying from Rajiv Gandhi International Airport (RGIA) to Renigunta was forced to return to RGIA soon after departure due to a technical issue. The Q400 aircraft with 80 passengers returned to RGIA in just 10 minutes. According to SpiceJet, the Q400 aircraft experienced an intermittent illumination of the AFT baggage door light after take-off. Cabin pressurisation remained normal throughout. As a precautionary measure, the pilots decided to return to Hyderabad. Intermittent illumination refers to the flashing lights used for visibility and safety, especially during take-off, landing and in low-visibility conditions. These lights are crucial for collision avoidance and ensuring other aircraft and ground personnel are aware of the plane's presence and status. 'The aircraft landed safely and passengers were deplaned normally. An alternate aircraft was arranged to operate the onward journey to Tirupati,' said a statement from SpiceJet. In the past, the Directorate General of Civil Aviation (DGCA) had directed SpiceJet to take up stringent checks on the entire Q400 fleet consisting of 14 operational aircraft. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Here's A List Of Cheapest Steel Suppliers (See List) Steel Suppliers | search ads Search Now Undo In 2022, the cabin of SpiceJet flight SG 3735 operating a Q400 aircraft filled with smoke, and the airline made an emergency landing at Hyderabad airport. The flight was carrying 86 passengers, and all of them were evacuated safely. Earlier, in the same year, SpiceJet had faced intermitted illumination when its flight SG 1006 carrying 72 passengers from Nashik to Hyderabad returned within 20 minutes of departure due to a technical snag. In July, 2022, DGCA had directed SpiceJet to operate at a maximum of 50% capacity of its flights. It had also placed SpiceJet under enhanced surveillance due to deficiencies in the airline's engineering facilities, which was later removed in 2024. Following the Air India aircraft crash in Ahmedabad, there have been multiple cancellations and diversions across different routes by airlines owing to technical issues and safety concerns. On Sunday, RGIA had received a bomb threat email targeting Lufthansa flight LH 752. A bomb threat assessment committee was formed, and all procedures were followed as per SOP. This flight arrived with a delay of almost 20 hours in Hyderabad.
Time of India
a day ago
- Time of India
Air India crash aftermath: Aviation minister Ram Mohan Naidu holds meeting with airlines, airport officials
The ministry of civil aviation launched a comprehensive review of aviation safety, airline performance, and passenger support systems across the country on Thursday, in the wake of the recent Air India incident near Ahmedabad. Civil aviation minister Ram Mohan Naidu Kinjarapu chaired a detailed video conference with airport directors nationwide to assess how airports are handling disruptions caused by weather changes, post-accident inspections, and airspace closures linked to geopolitical tensions. Here are the key directives issued to improve ground operations: Airports have been told to work closely with airlines to ensure that passenger's issues are resolved promptly and at the ground level. Availability of food, water, and seating facilities at terminals must be ensured, specifically during delays or congestions. Adequate staff should be stationed at key touchpoints to proactively handle passenger grievances. Airport directors were asked to provide full support to airlines experiencing operational disruptions, including help with gate changes and other logistical arrangements. To ensure a safe and secure airport environment, Airport Directors were instructed to strengthen wildlife hazard management, including measures to deter birds and stray animals. The minister also held a high-level meeting with Air India's chairman and managing director to address three major concerns: maintaining operational continuity, improving transparency in public communication, and prioritising passenger safety. Due to ongoing conflicts in the Middle East and night flying restrictions in Europe, Air India is experiencing reduced aircraft availability. The airline has decided to scale down some operations temporarily and restructure flight schedules. Passengers affected by cancellations or changes will be rebooked or offered full refunds. Air India has been urged to strengthen its ground coordination and improve the clarity and empathy of its communication with passengers. Similar meetings were held with senior management from SpiceJet, IndiGo, and Akasa on June 18 and 19, where the minister reviewed fleet readiness, safety protocols, passenger experience, and communication strategies with all carriers. He further announced that such operational reviews would now become a regular practice. Meanwhile, the aircraft accident investigation bureau (AAIB) began a formal probe into the Air India flight crash near Ahmedabad. A multi-disciplinary team began investigations on June 12, and recovered both black box sets, the Digital Flight Data Recorder and Cockpit Voice Recorder, from the site. International teams from the NTSB and aircraft manufacturers have also joined the probe as per ICAO guidelines. The ministry confirmed that recovery work and evidence collection have been completed, and further analysis is underway. It reiterated its commitment to transparency, saying that the AAIB will follow all safety and investigative protocols. Addressing speculation around the black box being sent abroad for decoding, the ministry clarified that any decision on the location for analysis would be taken only after evaluating technical and security concerns. The ministry also urged all stakeholders to avoid speculation on such sensitive issues and to allow the investigation to continue with the seriousness and professionalism it deserves. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
