Latest news with #SmartCommunications
Business Upturn
4 days ago
- Business
- Business Upturn
Smart Communications Simplifies Digital Archiving with Launch of SmartHUB™
New York, United States: Smart Communications ,the leading provider for cloud-based enterprise customer communications, today announced the availability of SmartHUB , a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access to critical archived data, and ensure compliance with evolving industry regulations, regardless of sector or region. SmartHUB is built on the proven technology acquired through Smart Communications' April 2025 acquisition of Joisto, a leading digital archiving provider, and is now fully integrated into the Conversation Cloud™ platform. This press release features multimedia. View the full release here: As businesses face growing data volumes, disconnected systems, and increasingly complex regulations, SmartHUB tackles these inefficiencies head-on. It enables seamless integration across systems and reduces IT burden and operational complexity, all while maintaining a strong focus on data security and compliance. With SmartHUB, businesses can trust that their data is securely managed and compliant with evolving regulations, ensuring both operational efficiency and peace of mind. 'By harnessing the power of cloud-native technology, we're enabling our customers to stay ahead of an increasingly complex and fast-moving regulatory environment, while significantly reducing operational risk, simplifying system complexity, and strengthening data security,' said Leigh Segall, CEO at Smart Communications. 'Just as we've redefined how enterprises manage customer communications and forms with modern, scalable solutions, we're now doing the same for archiving—giving organizations a trusted path to move away from legacy systems. SmartHUB will fundamentally transform how organizations store, access, and protect their most critical communications and customer data assets, unlocking new value that was previously out of reach.' Designed on AWS and purpose-built for regulatory environments, SmartHUB also helps organizations proactively manage their legal obligations by offering immutable, audit-ready storage, comprehensive audit trails, and retention rule configurations across multiple jurisdictions with technology that meets requirements for GDPR, ISO 14641, and WCAG 2.1 Level AA. The platform simplifies the complexity of compliance across geographies, allowing enterprises to automate retention policies, track document lineage, and rapidly respond to audits or litigation. ' SmartHUB expands the Smart Communications value proposition significantly, offering a more complete end-to-end platform for managing the entire customer conversation, from creation and delivery to long-term, compliant storage and retrieval. It differentiates Smart Communications in a competitive market by directly addressing a critical pain point for its core customer base,' said Jim Lundy, Founder and CEO at Aragon Research. SmartHUB uses flexible APIs and enterprise-level configuration management to integrate across other ERP, CRM, and HR systems, embedding compliance directly into core business workflows. This enables it to connect teams across customer service, IT, sales, claims handlers and more, reducing common friction points and latency when dealing with a customer service case, on-demand portal requests from end customers, or even to support compliance or litigation requests. 'SmartHUB was designed to meet the demands of today's communications landscape—where speed, security, and compliance are non-negotiable. With ingestion speeds of up to one million documents per hour and a cloud-native architecture, it eliminates the need for hardware while ensuring scalable, always-on access to critical data,' said Simon Tindal, CTO at Smart Communications. 'As AI transforms how archived communications are used—whether for real-time decisioning, self-service, or context-rich customer interactions—SmartHUB ensures that high-volume data is not just stored, but instantly retrievable and audit-ready.' SmartHUB has proven success across financial services, insurance, telco, and utilities, making it an ideal fit for any organization with high customer communications volumes, complex compliance needs, or large customer service operations. As part of the Conversation Cloud, it simplifies archiving at scale and unlocks seamless integration with SmartCOMM™ and SmartIQ™ , offering teams a single, secure place to create, manage, and access all critical customer interactions. To see how SmartHUB transforms archiving into an advantage, visit . About Smart Communications: Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Its Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value. View source version on Disclaimer: The above press release comes to you under an arrangement with Business Wire. Business Upturn takes no editorial responsibility for the same. Ahmedabad Plane Crash
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Business Wire
21-05-2025
- Business
- Business Wire
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions." - Simon Tindal, Chief Technology Officer, Smart Communications Share The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. ' The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade,' said Jim Lundy, Founder and CEO of Aragon Research. 'Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences.' The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. 'At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers,' said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand.' To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them 'AS IS,' without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Techday NZ
09-05-2025
- Business
- Techday NZ
Asia-Pacific organisations honoured for digital transformation
Smart Communications has announced the recipients of its 2025 SCALE Awards, recognising organisations across Asia-Pacific for achievements in digital transformation and customer engagement. The awards were presented as part of the company's annual Innovate conference, which gathered customers, partners, and industry speakers for discussions around digital-first customer experience trends and the latest developments in its SmartCOMM and SmartIQ platforms. Among this year's honourees, ING was recognised in the Future Focused category, Westpac received the Best Customer Experience award, Bupa was acknowledged for Smarter Together, and Synergy Group won the Go-To-Market Partner category. The awards highlight organisations that have distinguished themselves through strategic innovation, collaborative leadership, and a forward-looking approach to Customer Communications Management. According to Smart Communications, these companies have realised measurable impacts in customer engagement and digital transformation initiatives across the region. Nick Smith, SVP Sales APAC and EMEA at Smart Communications, commented on the achievements of the awardees, stating: "Every day we work with industry leaders who have innovation at the heart of all they do, so this is an opportunity to spotlight these industry leaders for their innovation. Their success stories are a testament to what's possible when technology and business vision align, and we are glad to have been a part of their journey to excellent customer communication." The Innovate 2025 event featured a keynote presentation by Simon Tindal, Chief Technology Officer at Smart Communications, focused on demonstrating the capabilities within SmartCOMM and SmartIQ, including how enterprises can use these technologies to increase automation, boost completion rates, and provide consistent customer outcomes across a variety of communication channels. As part of the conference agenda, panel discussions included representatives from Suncorp, Bupa, and AMP, who shared insights on the challenges facing their industries, strategies that have produced tangible results, and major lessons learned throughout their digital transformation journeys. The event concluded with a session led by Mark Donohue, Chief Executive Officer of iSky Research, who explored how industry leaders are setting benchmarks, what current customer expectations look like, and how companies can leverage actionable insights to improve customer experience. Smart Communications continues to expand its capabilities within its Conversation Cloud offering, supporting integration and collaboration with other platform vendors globally. This approach is aimed at facilitating seamless ongoing conversations for enterprise clients in sectors such as financial services, insurance, and healthcare. The company noted that these highly regulated industries face strict requirements for compliance in customer communications. Smart Communications' solutions combine a range of communication tools into a single platform, enabling faster response times through automation, providing analytics for improved decision-making, enhancing personalisation, consistency, and helping organisations meet regulatory obligations.
