Latest news with #Smarsh
Yahoo
10-06-2025
- Business
- Yahoo
All Covered and Clerk Chat Partner to Deliver Comprehensive Unified Communications with Integrated SMS
RAMSEY, N.J., June 10, 2025--(BUSINESS WIRE)--All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, today announced a strategic partnership with Clerk Chat, a leading two-way conversational messaging platform powered by an agentic AI system. This collaboration will enable All Covered to integrate SMS and other messaging channels into its unified communications offerings, providing its large enterprise customer base with a complete suite of communication tools. All Covered currently delivers a wide range of unified communication services, including voice solutions, contact center capabilities, voicemail, and video collaboration. This partnership with Clerk Chat addresses a gap by adding comprehensive business messaging capabilities, a communication channel increasingly vital for engaging with today's customers. "Our goal at All Covered is to provide our clients with the most comprehensive and effective communication solutions to drive their success," stated Aaron Fitzgerald, Director of UC Sales and Customer Success for All Covered. "Partnering with Clerk Chat allows us to enhance our unified communications stack with a powerful and versatile messaging solution. The integration of SMS, along with Clerk Chat's innovative AI capabilities, will enable our enterprise customers to build stronger relationships with their clients and streamline their communication workflows." With Clerk Chat, All Covered's customers can now leverage two-way conversational messaging across SMS, WhatsApp, and RCS, all within a single, intuitive platform. Clerk Chat's unique agentic system utilizes multiple AI agents that work collaboratively to automate and scale customer interactions. These purpose-built, on-brand agents can handle frequently asked questions, qualify leads, manage appointment follow-ups, and more, seamlessly updating CRM systems such as Salesforce and HubSpot. When necessary, these AI agents can intelligently escalate conversations to human agents, ensuring a smooth and efficient customer experience. "Businesses need to connect with their customers on their preferred channels, and messaging is a cornerstone of that strategy," said Alexander Haque, CEO and cofounder of Clerk Chat. "We are thrilled to partner with All Covered to empower their enterprise clients with our advanced messaging platform and AI agent technology. Together, we are providing a truly unified communication experience." The integration of Clerk Chat into All Covered's offerings brings voice and advanced messaging into a user-friendly platform - eliminating the need for multiple tools, simplifying communication management. For businesses in regulated industries, built-in eDiscovery tools like Smarsh and Global Relay provide an added layer of compliance and security. About All Covered: All Covered, a division of Konica Minolta, is a leading provider of managed IT services and solutions for organizations across North America. All Covered leverages decades of collective industry experience, ranging from IT consulting to cybersecurity and cloud, to empower businesses across various industries including healthcare, legal, finance, and government with cutting-edge technology solutions. Over the years, they have built a track record of success in delivering robust technology infrastructure solutions that transform the way teams operate. For more information, please visit: About Clerk Chat: Clerk Chat is a two-way, conversational messaging platform that utilizes an agentic AI system to scale customer conversations. Its purpose-built AI agents can handle FAQs, qualify leads, follow up on appointments, and more, all while integrating with popular CRM systems. Clerk Chat supports messaging across SMS, WhatsApp, and RCS from a unified interface and integrates with collaboration tools like Microsoft Teams, Webex, and Zoom. Clerk Chat also offers connectivity to eDiscovery tools for compliance-focused businesses. Learn more by visiting: View source version on Contacts Media: Damaris SantiagoVice President, Go-To-Market Strategies, All Covered909.801.5260Jill BerkowitzContent Manager, Clerk Chatjill@
Business Wire
10-06-2025
- Business
- Business Wire
All Covered and Clerk Chat Partner to Deliver Comprehensive Unified Communications with Integrated SMS
BUSINESS WIRE)-- All Covered, a subsidiary of Konica Minolta and a national managed IT services provider, today announced a strategic partnership with Clerk Chat, a leading two-way conversational messaging platform powered by an agentic AI system. This collaboration will enable All Covered to integrate SMS and other messaging channels into its unified communications offerings, providing its large enterprise customer base with a complete suite of communication tools. "Partnering with Clerk Chat allows us to enhance our unified communications stack with a powerful and versatile messaging solution." All Covered currently delivers a wide range of unified communication services, including voice solutions, contact center capabilities, voicemail, and video collaboration. This partnership with Clerk Chat addresses a gap by adding comprehensive business messaging capabilities, a communication channel increasingly vital for engaging with today's customers. "Our goal at All Covered is to provide our clients with the most comprehensive and effective communication solutions to drive their success," stated Aaron Fitzgerald, Director of UC Sales and Customer Success for All Covered. "Partnering with Clerk Chat allows us to enhance our unified communications stack with a powerful and versatile messaging solution. The integration of SMS, along with Clerk Chat's innovative AI capabilities, will enable our enterprise customers to build stronger relationships with their clients and streamline their communication workflows." With Clerk Chat, All Covered's customers can now leverage two-way conversational messaging across SMS, WhatsApp, and RCS, all within a single, intuitive platform. Clerk Chat's unique agentic system utilizes multiple AI agents that work collaboratively to automate and scale customer interactions. These purpose-built, on-brand agents can handle frequently asked questions, qualify leads, manage appointment follow-ups, and more, seamlessly updating CRM systems such as Salesforce and HubSpot. When necessary, these AI agents can intelligently escalate conversations to human agents, ensuring a smooth and efficient customer experience. "Businesses need to connect with their customers on their preferred channels, and messaging is a cornerstone of that strategy," said Alexander Haque, CEO and cofounder of Clerk Chat. "We are thrilled to partner with All Covered to empower their enterprise clients with our advanced messaging platform and AI agent technology. Together, we are providing a truly unified communication experience." The integration of Clerk Chat into All Covered's offerings brings voice and advanced messaging into a user-friendly platform - eliminating the need for multiple tools, simplifying communication management. For businesses in regulated industries, built-in eDiscovery tools like Smarsh and Global Relay provide an added layer of compliance and security. About All Covered: All Covered, a division of Konica Minolta, is a leading provider of managed IT services and solutions for organizations across North America. All Covered leverages decades of collective industry experience, ranging from IT consulting to cybersecurity and cloud, to empower businesses across various industries including healthcare, legal, finance, and government with cutting-edge technology solutions. Over the years, they have built a track record of success in delivering robust technology infrastructure solutions that transform the way teams operate. For more information, please visit: Clerk Chat is a two-way, conversational messaging platform that utilizes an agentic AI system to scale customer conversations. Its purpose-built AI agents can handle FAQs, qualify leads, follow up on appointments, and more, all while integrating with popular CRM systems. Clerk Chat supports messaging across SMS, WhatsApp, and RCS from a unified interface and integrates with collaboration tools like Microsoft Teams, Webex, and Zoom. Clerk Chat also offers connectivity to eDiscovery tools for compliance-focused businesses. Learn more by visiting:
National Post
04-06-2025
- Business
- National Post
Smarsh Unveils Major Platform Innovations, Next-Gen AI and Robust APIs for Smarter Financial Oversight
Article content Harnessing AI, New Platform Innovations Turn Data Chaos into Compliance Confidence Article content PORTLAND, Ore. — Smarsh ®, the global leader in communications data and intelligence, today announced significant advancements to its industry-leading platform, including cutting-edge AI innovations and expanded API capabilities. These innovations reinforce the company's commitment to financial industry firms to confidently meet the evolving demands of AI implementation and digital communications oversight. With these enhancements, Smarsh customers can seamlessly integrate advanced AI capabilities into their existing workflows, ensuring smarter compliance and superior regulatory control. Article content 'AI is transforming how the world's largest financial institutions operate, and Smarsh is proud to lead them into this new era,' said Tom Padgett, President, Enterprise Business at Smarsh. 'These innovations give organizations the ability to meet their regulatory obligations and gain actionable insights — all while using AI to bring clarity to compliance chaos.' Article content Use AI with regulatory certainty: Smarsh Capture for Microsoft 365 Copilot Article content Financial institutions are eager to utilize generative AI in ways that meet their unique compliance and governance requirements. Through this integration, Smarsh Capture provides compliance teams with enhanced tools to securely govern Microsoft 365 Copilot and significantly enhance productivity. Organizations can use AI safely, responsibly, and within regulatory guidelines. Article content Capture Microsoft 365 Copilot conversations in full context: Securely preserve Microsoft 365 Copilot prompts, files, and responses across the web, Microsoft Teams, Microsoft 365, and chat agents with tamper-proof records. Automate governance and policy enforcement: Seamlessly apply compliance policies across Microsoft 365 Copilot interactions. Strengthen legal and audit readiness: Ensure AI-generated interactions meet organizational and regulatory standards. Uncover trends and speed decision-making: Analyze Microsoft 365 Copilot communications for unapparent insights and behavioral patterns. Article content 'Microsoft 365 Copilot is transforming how employees collaborate and innovate across industries,' said Dan Stevenson, General Manager, Microsoft 365 Copilot Extensibility Ecosystem. 'Our collaboration with Smarsh ensures that organizations in highly regulated sectors can harness the full power of Copilot while maintaining the highest standards of governance, transparency, and compliance. Together, we are enabling secure, responsible AI adoption at scale.' Article content Learn more about this integration in the Eliminating Compliance Barriers for Microsoft 365 Copilot webinar. Article content New API capabilities from Smarsh are engineered to supercharge data management and unlock business insights. Providing secure, API-driven access, they enable seamless integration with existing legal, compliance, and case management systems. This open architecture allows firms to effortlessly connect and synchronize data across all their workflows, driving efficiency gains, enabling tailored customization, and reducing costly manual data processes. Article content Smarsh is proud to collaborate with leading providers like Exterro and Relativity on the launch of these expanded API capabilities. Together, these integrations offer organizations a scalable foundation for end-to-end discovery that meets evolving regulatory and legal requirements. Article content 'Exterro is pleased to partner with Smarsh on this important advancement in e-discovery integration,' said Bruce Holbert, Head of Partnerships at Exterro. 'With Smarsh's new API suite, legal and compliance teams can seamlessly connect communications data to their e-discovery and case management workflows — reducing risk, improving efficiency, and accelerating time to insight. As a leader in data risk management, Exterro is focused on helping regulated organizations stay defensible, drive efficiency, and remain ahead of constantly evolving demands. Together with Smarsh, we're delivering outcomes that matter.' Article content Achieve smarter risk detection and significant cost savings with Intelligent Agent Article content Smarsh Intelligent Agent is breakthrough AI developed in partnership with leading global financial institutions and built on over a decade of production-tested AI. Unlike other solutions, Intelligent Agent was created in partnership with the industry and designed to emulate real-world Level 1 Compliance Analyst review. Article content Intelligent Agent leverages Smarsh domain-adapted LLMs to increase risk detection with reduced noise across global languages, eliminating the need for translation. Article content Contextual AI filtering: Reduce review workloads by up to 50% or more with a high-ROI and fast time-to-value solution that works on top of your existing program. Multilingual detections: Surface 3 to 5 times more critical risks across global languages with a solution designed for compliance: built to be resilient to misspelling, free from hallucinations, and with no third-party data processing. Article content With Intelligent Agent, Smarsh sets a new standard for AI in compliance, combining deep industry expertise, cutting-edge technology, and a clear focus on explainability, trust and transparency. Intelligent Agent will be available in late 2025. Learn more about Intelligent Agent here. Article content With these innovations, Smarsh builds on its proven track record of delivering secure, scalable and future-ready solutions for the world's most regulated industries. The company's continued investment in platform innovation ensures that customers are equipped to meet the challenges of today and tomorrow in the evolving AI and technology landscape. Article content Article content Article content Article content Article content Article content
Business Wire
04-06-2025
- Business
- Business Wire
Smarsh Unveils Major Platform Innovations, Next-Gen AI and Robust APIs for Smarter Financial Oversight
PORTLAND, Ore.--(BUSINESS WIRE)-- Smarsh ®, the global leader in communications data and intelligence, today announced significant advancements to its industry-leading platform, including cutting-edge AI innovations and expanded API capabilities. These innovations reinforce the company's commitment to financial industry firms to confidently meet the evolving demands of AI implementation and digital communications oversight. With these enhancements, Smarsh customers can seamlessly integrate advanced AI capabilities into their existing workflows, ensuring smarter compliance and superior regulatory control. "Our collaboration with Smarsh ensures that organizations in highly regulated sectors can harness the full power of Microsoft 365 Copilot while maintaining the highest standards of governance, transparency, and compliance." Share 'AI is transforming how the world's largest financial institutions operate, and Smarsh is proud to lead them into this new era,' said Tom Padgett, President, Enterprise Business at Smarsh. 'These innovations give organizations the ability to meet their regulatory obligations and gain actionable insights — all while using AI to bring clarity to compliance chaos.' Use AI with regulatory certainty: Smarsh Capture for Microsoft 365 Copilot Financial institutions are eager to utilize generative AI in ways that meet their unique compliance and governance requirements. Through this integration, Smarsh Capture provides compliance teams with enhanced tools to securely govern Microsoft 365 Copilot and significantly enhance productivity. Organizations can use AI safely, responsibly, and within regulatory guidelines. Smarsh Capture for Microsoft 365 Copilot enables organizations to: Capture Microsoft 365 Copilot conversations in full context: Securely preserve Microsoft 365 Copilot prompts, files, and responses across the web, Microsoft Teams, Microsoft 365, and chat agents with tamper-proof records. Automate governance and policy enforcement: Seamlessly apply compliance policies across Microsoft 365 Copilot interactions. Strengthen legal and audit readiness: Ensure AI-generated interactions meet organizational and regulatory standards. Uncover trends and speed decision-making: Analyze Microsoft 365 Copilot communications for unapparent insights and behavioral patterns. 'Microsoft 365 Copilot is transforming how employees collaborate and innovate across industries,' said Dan Stevenson, General Manager, Microsoft 365 Copilot Extensibility Ecosystem. 'Our collaboration with Smarsh ensures that organizations in highly regulated sectors can harness the full power of Copilot while maintaining the highest standards of governance, transparency, and compliance. Together, we are enabling secure, responsible AI adoption at scale.' Learn more about this integration in the Eliminating Compliance Barriers for Microsoft 365 Copilot webinar. New API capabilities from Smarsh are engineered to supercharge data management and unlock business insights. Providing secure, API-driven access, they enable seamless integration with existing legal, compliance, and case management systems. This open architecture allows firms to effortlessly connect and synchronize data across all their workflows, driving efficiency gains, enabling tailored customization, and reducing costly manual data processes. Smarsh is proud to collaborate with leading providers like Exterro and Relativity on the launch of these expanded API capabilities. Together, these integrations offer organizations a scalable foundation for end-to-end discovery that meets evolving regulatory and legal requirements. 'Exterro is pleased to partner with Smarsh on this important advancement in e-discovery integration,' said Bruce Holbert, Head of Partnerships at Exterro. 'With Smarsh's new API suite, legal and compliance teams can seamlessly connect communications data to their e-discovery and case management workflows — reducing risk, improving efficiency, and accelerating time to insight. As a leader in data risk management, Exterro is focused on helping regulated organizations stay defensible, drive efficiency, and remain ahead of constantly evolving demands. Together with Smarsh, we're delivering outcomes that matter.' Achieve smarter risk detection and significant cost savings with Intelligent Agent Smarsh Intelligent Agent is breakthrough AI developed in partnership with leading global financial institutions and built on over a decade of production-tested AI. Unlike other solutions, Intelligent Agent was created in partnership with the industry and designed to emulate real-world Level 1 Compliance Analyst review. Intelligent Agent leverages Smarsh domain-adapted LLMs to increase risk detection with reduced noise across global languages, eliminating the need for translation. Contextual AI filtering: Reduce review workloads by up to 50% or more with a high-ROI and fast time-to-value solution that works on top of your existing program. Multilingual detections: Surface 3 to 5 times more critical risks across global languages with a solution designed for compliance: built to be resilient to misspelling, free from hallucinations, and with no third-party data processing. With Intelligent Agent, Smarsh sets a new standard for AI in compliance, combining deep industry expertise, cutting-edge technology, and a clear focus on explainability, trust and transparency. Intelligent Agent will be available in late 2025. Learn more about Intelligent Agent here. With these innovations, Smarsh builds on its proven track record of delivering secure, scalable and future-ready solutions for the world's most regulated industries. The company's continued investment in platform innovation ensures that customers are equipped to meet the challenges of today and tomorrow in the evolving AI and technology landscape. About Smarsh Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in their digital communications. Serving the top banks, insurers, investment firms, and government agencies worldwide, Smarsh delivers cloud-native solutions that help organizations stay compliant, mitigate risk, and unlock the value of their communications data.
Phone Arena
22-05-2025
- Phone Arena
Over 60 White House aides used a Signal clone app. The problem is that it got hacked in 20 minutes
Have you heard of the TeleMessage app? If you keep an eye on what the US government is doing, you probably have. And you about its extremely poor security standards and a cabinet meeting several weeks ago, a photo caught then-national security adviser Mike Waltz secretly using a messaging app on his phone. It looked like Signal (popular because it's allegedly secure), but it was actually a modified version of it, called TM SGNL, made by a company named TeleMessage. Unlike Signal, TM SGNL stores copies of all messages, removing the usual privacy protections. Not good!A recent cyberattack on TeleMessage revealed a broad breach. According to Reuters, leaked data showed over 60 US government users were affected, including FEMA workers, diplomatic staff, customs officers, Secret Service members, and at least one White House official. While most of the intercepted messages appeared fragmentary and not highly sensitive, some involved travel details for senior officials. This leaked data alone could pose serious counterintelligence risks. TeleMessage, owned by Oregon-based Smarsh, has been offline since May 5 amid ongoing White House acknowledged the incident, while agencies like the Secret Service and FEMA confirmed reviews but offered limited details. This incident adds to scrutiny surrounding Waltz, who previously stirred controversy over another recent phone app screw-up. Image by PhoneArena Soon after Waltz's photo was made public, a hacker revealed they had broken into TeleMessage's systems in under 20 minutes. Wired tells the whole fascinating story. The breach was surprisingly easy due to weak password protection and outdated technology. One major flaw involved a feature called a "heap dump" – a snapshot of the system's memory – which was left open to anyone online. By downloading and searching these memory files, the hacker accessed usernames, passwords, and plain text messages from users, including staff from US Customs and Border Protection and employees of major companies like Coinbase. Further investigation revealed that TM SGNL's messages were not fully encrypted as advertised. Instead, they passed through an archive server where they were stored unprotected. Experts warn that exposing heap dump files, especially in public-facing systems, is a serious misconfiguration that can give hackers access to sensitive data. Despite these security flaws, TM SGNL was being used at high levels of government, raising concerns about how secure communication tools are selected and I'm wondering, too.
