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Yahoo
4 days ago
- Business
- Yahoo
97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It?
New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies STOCKHOLM, June 16, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today released new research indicating that nearly all businesses plan to incorporate artificial intelligence into their customer communications this year. The report, the state of customer communications, explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. Based on surveys of 2,800 consumers and 1,600 business leaders across industries including retail, financial services, healthcare, and technology, the report shows that AI is set to play a central role in transforming how companies build seamless omnichannel execution across channels and deliver real-time support and personalized experiences. The findings show that consumers increasingly expect consistent, secure, personalized experiences across channels like SMS, email, chat, and voice. Businesses are responding by integrating their communication strategies to deliver more seamless, AI-driven omnichannel engagement. "Customer communication is no longer just about sending a message. It's about creating moments that engage people and drive business results," said Gwen Lafage, VP of Brand and Content at Sinch. "The businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make every interaction smarter, faster, and more meaningful. That is how you create standout experiences and real business impact." Key findings from the report: The research identifies key trends shaping the future of digital customer communications, where AI, trust, and omnichannel execution intersect to deliver better customer experiences. AI adoption is accelerating97% of businesses plan to use AI in their customer communications this year, with top investment areas for 2025 including AI voice assistants (63%) and AI-driven chatbots (43%). AI is quickly becoming the foundation of modern engagement strategies, providing real-time support, smarter personalization, and secure verification. AI trust is generationalMillennials and Gen Z are embracing AI-powered interactions for speed and ease. In contrast, older consumers remain more cautious, particularly around transparency and data usage. 71% of Gen Z respondents would work with an AI-chatbot trained on support documentation. That compares to 42% of all age groups Consumers expect channel choice and relevance.58% of consumers want to choose the channels they receive messages on, with preferences varying by use case and demographic. Businesses are under pressure to match these expectations with more flexible, personalized, and integrated communication strategies. RCS is gaining traction59% of business leaders view Rich Communication Services (RCS) as a game-changer. This mobile messaging option was also consistently chosen by consumers over other formats for promotional, informational, and verification messages. The channel includes features like verified sender, image carousels, video, quick replies, and embedded calls to action, transforming what's possible in mobile messaging. To help brands transform single interactions into real relationships, Sinch introduces a simple framework built around four essential use cases that drive both customer experience and business impact: Marketing campaigns: Keep customers engaged with personalized messages that capture attention and drive conversions. Customer updates: Keep customers informed with personalized alerts that drive timely actions and reduce operational inefficiencies. Identity and verification: Keep customers safe by securing identities and interactions and preventing fraud through verified communication. Customer service: Keep customers happy with fast, responsive support that builds loyalty and retention. As competition intensifies and customer expectations continue to rise, the ability to deliver clear, secure, and relevant omnichannel communication is becoming a key business priority. "It has never been more important, or more achievable, to create experiences that customers love," said Sophie Cheng, SVP of Product Marketing at Sinch. "But to do that, businesses must embrace AI to create seamless, trusted omnichannel strategies that focus on keeping their audiences engaged, informed, safe, and happy. That's exactly what our framework delivers: a clear focus on smarter digital communications that drive stronger business outcomes. With Sinch's deep channel expertise and enterprise-grade infrastructure, we help businesses bring this strategy to life across every stage of the customer journey." Sinch's new report, The state of customer communications, is now available. It offers practical insights, global consumer data, and advice for businesses looking to innovate how they engage customers. Download the full report or visit to learn more. For more information please contact: Janet Lennon, Director of Global PR & Communications |1.206.914.6175 This information was brought to you by Cision View original content: SOURCE Sinch AB
Yahoo
09-06-2025
- Business
- Yahoo
Asia-Pacific A2P Messaging Market Forecast Report 2025-2033, with Profiles of Tata Communications, Twilio, Sinch, AT&T, Genesys, 8X8, China Mobile and Corteva Agriscience
Enhanced mobile penetration, booming e-commerce, and demand for real-time engagement drive this growth across banking, retail, and healthcare sectors. A2P messaging, used for OTPs, reminders, and promotions, sees high adoption in India, China, and Southeast Asia. Growth is fueled by smartphone penetration, e-commerce expansion, and enterprise adoption, despite challenges from OTT apps and regulatory variations. Key players include Tata Communications, Twilio Inc., and Sinch AB. Asia-Pacific A2P Messaging Market Dublin, June 09, 2025 (GLOBE NEWSWIRE) -- The "Asia-Pacific A2P Messaging Market Share Analysis and Size - Growth Trends and Forecast Report 2025-2033" report has been added to Asia-Pacific A2P (Application-to-Person) Messaging Market hit USD 24.73 billion in 2024 and will grow to USD 39.13 billion during the forecast period from 2025 to 2033 with a CAGR of 5.23%. The market is fueled by enhanced mobile phone penetration, increasing e-commerce transactions, and enhanced requirements for real-time customer engagement within industries like banking, retail, and healthcare. Drivers of Growth in the Asia-Pacific A2P Messaging Market Fast Smartphone and Internet PenetrationThe growth in mobile device usage in emerging economies such as India, Indonesia, and the Philippines is driving the need for A2P messaging. As internet and smartphone penetration grows, companies are leveraging SMS as a trustworthy medium for communicating with users in real-time. The expansion of digital access is driving industries such as banking, retail, and healthcare to embrace A2P for alerting, OTPs, and promotions. The mobile sector's contribution to Asia-Pacific's economy will increase over $1 trillion by 2030, with more rapid uptake of 5G technologies in the region translating into it outpacing average global growth rates, the GSMA's Mobile Economy Asia-Pacific 2024 report of E-commerce and Fintech IndustriesThe fast growth of online shopping platforms and digital payment systems in Asia-Pacific has driven high demand for A2P messaging. These industries are highly dependent on automated SMS for transaction reminders, authentication codes, and delivery notifications. This trend is especially prevalent in nations such as China and India, where consumers increasingly demand real-time mobile communication from digital services. UPI in India is the most used payments system in the world, with more than 89 billion transactions in 2022. China's Internet Banking Payment System (IBPS) ranks second, with more than 17 billion transactions in and Enterprise AdoptionAsian Pacific governments and enterprises are adopting A2P messaging to improve citizen services and simplify internal communications. Public health notifications, emergency alerts, and reminders for utility bills are commonly sent over A2P platforms. Enterprise applications for customer care, workforce notifications, and B2C messaging are also fueling market growth, particularly in Japan, South Korea, and Singapore. March 2025, Singapore telecommunications solutions company Globe Teleservices (GTS) signed three-year exclusive contract to implement its sophisticated A2P SMS firewall solutions for Malaysian cellular operator in the Asia-Pacific A2P Messaging Market Threat from Over-The-Top (OTT) Messaging AppsIncreasing adoption of freemium messenger applications like WhatsApp, WeChat, and LINE is placing competition pressures on mainstream A2P SMS vendors. While companies examine more advanced interactive forms of messaging by OTT applications, traffic value and volumes in A2P SMS will come down significantly, particularly where mobile application penetrations are very high in dense Variations and Spam ConcernsShallower regulatory environments in various nations create headwinds for A2P service providers. Nations such as India have stringent regulations on SMS traffic and content, where they must comply with DLT (Distributed Ledger Technology) systems. Increased worries about SMS spam and phishing have also led to increased monitoring, which may slow down easy deployment of A2P services across the Coverage China A2P Messaging MarketChina is one of Asia-Pacific's largest and most developed A2P messaging markets, driven by robust e-commerce and digital payment ecosystems. Alibaba and WeChat Pay are among the companies that depend extensively on transactional SMS for user authentication and notifications. Although OTT platforms have gained popularity, A2P continues to play a crucial role in critical communications. Local regulation and huge user bases guarantee sustained growth and innovation in China's A2P market. February 2024 - Infobip, a leading global cloud communications platform, is announcing a tie-up with China Mobile International (Malaysia) Sdn. Bhd. (CMI Malaysia). CMI Malaysia is a China Mobile International subsidiary, which is the world's number one international telecommunication company. Infobip and CMI Malaysia will, through the tie-up, share Application to Person (A2P) SMS traffic and tap into cloud solutions to enable companies to strengthen existing offerings and optimize customer service on both A2P Messaging MarketThe A2P messaging market of India is growing at a high rate because it has a massive mobile user base and a well-developed fintech, education, and government sector. Starting from Aadhaar authentication to school notifications and bank OTPs, A2P SMS is a foundation of the communication. Through the adoption of blockchain-based DLT systems to manage spam, the regulatory climate is becoming increasingly strong, again ensuring secure and scalable A2P communication across the country. Sanchar Nigam Limited (BSNL) took a milestone leap in India's digital journey with the launch of its Bulk Push SMS A2P Platform and the successful completion of 99% fiberization of its Enterprise Business (EB) Platinum customers all over India on January A2P Messaging MarketJapan's A2P messaging market is supported by high digital maturity and business adoption across sectors. The market is led by secure messaging for banking, healthcare, and logistics. Japanese consumers value service reliability and privacy, and SMS is a favored channel for sensitive communication. Although OTT platforms are highly used, A2P messaging is still crucial for transactional notifications, customer support, and authentication, particularly in highly regulated industries. Key Players Analysis Tata Communications Twilio Inc. Sinch AB AT&T Genesys 8X8 China Mobile Ltd Corteva Agriscience The key players have been analyzed by: Overviews Key Persons Recent Developments Revenue Key Attributes: Report Attribute Details No. of Pages 200 Forecast Period 2024 - 2033 Estimated Market Value (USD) in 2024 $24.73 Billion Forecasted Market Value (USD) by 2033 $39.13 Billion Compound Annual Growth Rate 5.2% Regions Covered Asia Pacific Asia-Pacific A2P Messaging Market Segmentation Component Service Platform Deployment Mode On-Premise Cloud Enterprise Size Large Enterprises Small and Medium Enterprises SMS Traffic National Cross-Border Application Pushed Content Services Interactive Messaging Services Promotional Campaigns Customer Relationship Management (CRM) Services Others Industry Vertical BFSI Retail & E-Commerce Media & Entertainment Travel & Tourism Healthcare Others Countries China Japan India South Korea Thailand Malaysia Indonesia Australia New Zealand Rest of Asia-Pacific For more information about this report visit About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. Attachment Asia-Pacific A2P Messaging Market CONTACT: CONTACT: Laura Wood,Senior Press Manager press@ For E.S.T Office Hours Call 1-917-300-0470 For U.S./ CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
15-05-2025
- Business
- Yahoo
Sinch Becomes the Only Cloud Communications Provider with Direct 10DLC SMS Connections to All Tier 1 U.S. Carriers
STOCKHOLM and ATLANTA, May 15, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) – (XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, today announced that it has become the only Communications Platform as a Service (CPaaS) provider with direct connections to all Tier 1 U.S. carriers specifically for 10-digit long-code (10DLC) SMS. Sinch leads the market as the only CPaaS provider offering this level of direct connectivity, marking a significant achievement that further strengthens Sinch's global leadership and underscores its position as a trusted partner for the future of digital customer communications. This breakthrough specifically applies to 10DLC SMS, where Sinch leads with unmatched direct carrier access. While connectivity for short code and toll-free SMS follows separate models, no other provider can claim direct 10DLC SMS connection to all Tier 1 U.S. carriers. By eliminating third-party aggregators and unnecessary routing, Sinch controls the full delivery path for 10DLC SMS from start to finish – ensuring faster message delivery, real-time feedback, stronger security, and full visibility into communications. This gives enterprises a critical advantage in today's competitive and compliance-driven landscape, delivering the highest levels of reliability, transparency, and performance. "At Sinch, we're pioneering what best-in-class messaging should look like," said Robert Gerstmann, Co-founder, Chief Evangelist, and interim Chief Product Officer at Sinch. "We're building on a strong foundation of innovation and trust to deliver faster, more transparent, and more reliable messaging experiences. By connecting directly to every major U.S. carrier for 10DLC SMS, we're giving businesses the confidence and control they need to meet today's customer expectations across every mobile channel." With Sinch's 10DLC solution, businesses can expect: Direct-to-carrier routing that minimizes delays, maximizes throughput, and reduces risk Unmatched flexibility, with options to bring your own Number, Brand, Campaign, or (Number Network Identifier) NNiD Seamless onboarding, powered by AI/ML-driven registration via API or dashboard Scalable, carrier-grade infrastructure that handles high-volume messaging with zero compromise on quality Fewer hops, reduced latency, faster issue resolution, and greater control over campaign onboarding and management With proven reliability, global reach, and a strong foundation in innovation, Sinch gives businesses the tools to communicate with speed, transparency, and control. As the need for secure real-time communication grows, Sinch helps enterprises meet rising expectations and drive better outcomes across every digital channel. To learn more about Sinch and its CPaaS solutions visit For more information, please contact:Janet Lennon, Director of Global PR & This information was brought to you by Cision View original content: SOURCE Sinch AB Sign in to access your portfolio
Yahoo
23-04-2025
- Business
- Yahoo
Sinch AB (publ) has published its Annual Report for 2024
STOCKHOLM, April 23, 2025 /PRNewswire/ -- Sinch AB (publ), which is pioneering the way the world communicates through its Customer Communications Cloud, has today published its Annual Report for 2024. The report is available for download at For further information, please contact:Ola ElmelandInvestor Relations DirectorMobile: +46 721 43 34 59E-mail: investors@ About Sinch Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world's largest tech companies – rely on Sinch's Customer Communications Cloud to improve customer experience through mobile messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm (STO: SINCH). Learn more at This information is information that Sinch AB (publ) is obliged to make public pursuant to the Swedish Securities Market Act. The information was submitted for publication, through the agency of the contact person set out above, at 07:30 CEST on April 23, 2025. This information was brought to you by Cision The following files are available for download: Sinch Annual Report ENG View original content: SOURCE Sinch AB
Yahoo
15-04-2025
- Business
- Yahoo
High Growth Tech Stocks in Europe for April 2025
In the midst of escalating trade tensions and fluctuating consumer sentiment, European markets have experienced a turbulent period, with the pan-European STOXX Europe 600 Index ending 1.92% lower amid heightened vigilance from central banks. As investors navigate this complex landscape, identifying high growth tech stocks that can withstand market volatility becomes crucial; these companies often demonstrate resilience through innovation and adaptability in challenging economic climates. Name Revenue Growth Earnings Growth Growth Rating Pharma Mar 24.24% 40.82% ★★★★★★ Yubico 20.08% 25.52% ★★★★★★ Elicera Therapeutics 63.53% 97.24% ★★★★★★ Devyser Diagnostics 26.28% 96.54% ★★★★★★ Xbrane Biopharma 33.71% 82.67% ★★★★★★ CD Projekt 33.78% 37.39% ★★★★★★ XTPL 97.45% 117.95% ★★★★★★ Skolon 29.76% 91.18% ★★★★★★ Elliptic Laboratories 49.76% 88.21% ★★★★★★ Ascelia Pharma 46.09% 66.93% ★★★★★★ Click here to see the full list of 230 stocks from our European High Growth Tech and AI Stocks screener. We'll examine a selection from our screener results. Simply Wall St Growth Rating: ★★★★★☆ Overview: RaySearch Laboratories AB (publ) is a medical technology company that offers software solutions for cancer care across various regions including the Americas, Europe, Africa, the Asia-Pacific, and the Middle East, with a market cap of SEK7.71 billion. Operations: The company generates revenue primarily from its healthcare software segment, amounting to SEK1.19 billion. RaySearch Laboratories, a leader in advanced radiation therapy technology, has demonstrated robust financial and operational growth. In the past year, its earnings surged by 149.5%, significantly outpacing the Healthcare Services industry's growth of 28.2%. This performance is underpinned by strategic expansions such as the recent SEK 500 million equity offering and a significant new order from Heyou Hospital in China for its cutting-edge RayStation treatment planning system. These developments not only enhance RaySearch's market presence but also align with the growing demand for precise particle treatments in oncology—a sector where RaySearch is setting global standards. With an expected annual earnings growth of 23.7% over the next three years, RaySearch is well-positioned to maintain its trajectory amidst evolving healthcare technologies. Navigate through the intricacies of RaySearch Laboratories with our comprehensive health report here. Assess RaySearch Laboratories' past performance with our detailed historical performance reports. Simply Wall St Growth Rating: ★★★★☆☆ Overview: Sinch AB (publ) is a global provider of cloud communications services and solutions for enterprises and mobile operators, with a market capitalization of SEK17.04 billion. Operations: Sinch AB (publ) generates revenue through its cloud communications services across key regions, with the Americas contributing SEK18.11 billion, EMEA SEK6.64 billion, and APAC SEK3.96 billion. Sinch, navigating through a challenging fiscal period marked by a net loss of SEK 324 million in Q4 2024, contrasts sharply with the previous year's profit. Despite this setback, the company is poised for recovery with strategic alliances such as its recent partnership with Aduna to enhance global digital service innovations via network APIs. This collaboration underscores Sinch's commitment to integrating cutting-edge communication capabilities into diverse platforms, bolstering its role in advancing tech infrastructure. With an anticipated shift towards profitability and a revenue growth forecast at 3.4% annually—above Sweden's average—Sinch is strategically positioning itself for sustainable growth in the evolving tech landscape. Delve into the full analysis health report here for a deeper understanding of Sinch. Learn about Sinch's historical performance. Simply Wall St Growth Rating: ★★★★☆☆ Overview: ALSO Holding AG, along with its subsidiaries, serves as a technology services provider for the ICT industry across Switzerland, Germany, the Netherlands, Poland, and other international markets with a market cap of CHF2.82 billion. Operations: The company generates revenue primarily from its operations in Central Europe (€4.72 billion) and Northern/Eastern Europe (€5.24 billion). ALSO Holding, with a robust 8.9% annual revenue growth and an impressive 21.1% expected earnings growth per year, is outpacing the Swiss market average significantly. The company's commitment to innovation is evident from its R&D investments, which have been pivotal in maintaining competitive advantage and driving future growth prospects. Recent strategic initiatives include a dividend increase to CHF 5.10 and significant IT enhancements aimed at operational excellence, such as the implementation of SAP S/4HANA across its operations by 2029. These efforts not only reflect ALSO's focus on efficiency but also underscore its potential in leveraging technology to sustain its market position and enhance shareholder value in a dynamic industry landscape. Unlock comprehensive insights into our analysis of ALSO Holding stock in this health report. Gain insights into ALSO Holding's past trends and performance with our Past report. Click through to start exploring the rest of the 227 European High Growth Tech and AI Stocks now. Got skin in the game with these stocks? Elevate how you manage them by using Simply Wall St's portfolio, where intuitive tools await to help optimize your investment outcomes. Join a community of smart investors by using Simply Wall St. It's free and delivers expert-level analysis on worldwide markets. Explore high-performing small cap companies that haven't yet garnered significant analyst attention. Fuel your portfolio with companies showing strong growth potential, backed by optimistic outlooks both from analysts and management. Find companies with promising cash flow potential yet trading below their fair value. This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned. Companies discussed in this article include OM:RAY B OM:SINCH and SWX:ALSN. Have feedback on this article? Concerned about the content? with us directly. 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