Latest news with #SilvioKutić
Zawya
a day ago
- Business
- Zawya
Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025
Global communications platform Infobip has been recognized among the top 75 companies in Fortune's inaugural ranking of Europe's Most Innovative Companies for 2025. It holds the position of number 68, placing it in the top 25% of all listed companies. This distinction reflects Infobip's ongoing commitment to advancing Europe's IT sector and digital infrastructure through cutting-edge innovation. The first Fortune Europe's Most Innovative Companies list, created in collaboration with Statista, evaluated 300 companies from 21 countries and 16 industries based on innovation culture, product development, and process improvements. Infobip is at the forefront of Europe's digital transformation. Infobip participates in the IPCEI-CIS project, which aims to build the next-generation global communications platform, thereby reinforcing Europe's competitiveness in the tech sector. Infobip's involvement in the IPCEI-CIS project, along with partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others, demonstrates its continuous commitment to progress with innovation. Silvio Kutić, CEO at Infobip, said: 'Being recognised among Europe's Most Innovative companies by Fortune highlights our ongoing commitment to the cutting-edge. At Infobip, we foster an environment that values experimentation and collaboration, viewing failure as a stepping stone to innovation, which has enabled us to redefine omnichannel communications. As companies strive to enhance their engagement strategies, we frequently play the role of innovation executor, helping businesses across industries advance their conversational adoption journey and keep pace with AI innovation.' Infobip's technology powers customer engagement for leading brands, from enabling WhatsApp ride-booking for Uber in India to deploying advanced AI assistants for European fintech and retail leaders. The company's omnichannel solutions help businesses worldwide deliver secure, personalized, and seamless customer experiences. Recent projects with customers like NEXT, Digitaleo, and AXA showcase the company's innovative work with AI and RCS to elevate their engagement strategies. Infobip also drives industry dialogue through initiatives like the annual SHIFT Conference, which brings together developers and tech executives to explore the future of AI and digital transformation. This year's event will be held from September 14-16 in Zadar, Croatia, with a focus on AI's impact on software development and creativity. Grethe Schepers, Lists Director, Europe at Fortune, said: 'This list isn't just about who's ahead today—it's a spotlight on the bold thinkers across Europe who are redefining industries from the inside out. Innovation isn't just a buzzword here; it is a core and defining strength for Europe.' See Europe's Most Innovative Companies List 2025 here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Business Wire
12-06-2025
- Business
- Business Wire
Infobip Named Among Top 75 in Fortune's Europe's Most Innovative Companies 2025
VODNJAN, Croatia--(BUSINESS WIRE)--Global communications platform Infobip has been recognized among the top 75 companies in Fortune's inaugural ranking of Europe's Most Innovative Companies for 2025. It holds the position of number 68, placing it in the top 25% of all listed companies. This distinction reflects Infobip's ongoing commitment to advancing Europe's IT sector and digital infrastructure through cutting-edge innovation. The first Fortune Europe's Most Innovative Companies list, created in collaboration with Statista, evaluated 300 companies from 21 countries and 16 industries based on innovation culture, product development, and process improvements. Infobip is at the forefront of Europe's digital transformation. Infobip participates in the IPCEI-CIS project, which aims to build the next-generation global communications platform, thereby reinforcing Europe's competitiveness in the tech sector. Infobip's involvement in the IPCEI-CIS project, along with partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others, demonstrates its continuous commitment to progress with innovation. Silvio Kutić, CEO at Infobip, said: 'Being recognised among Europe's Most Innovative companies by Fortune highlights our ongoing commitment to the cutting-edge. At Infobip, we foster an environment that values experimentation and collaboration, viewing failure as a stepping stone to innovation, which has enabled us to redefine omnichannel communications. As companies strive to enhance their engagement strategies, we frequently play the role of innovation executor, helping businesses across industries advance their conversational adoption journey and keep pace with AI innovation.' Infobip's technology powers customer engagement for leading brands, from enabling WhatsApp ride-booking for Uber in India to deploying advanced AI assistants for European fintech and retail leaders. The company's omnichannel solutions help businesses worldwide deliver secure, personalized, and seamless customer experiences. Recent projects with customers like NEXT, Digitaleo, and AXA showcase the company's innovative work with AI and RCS to elevate their engagement strategies. Infobip also drives industry dialogue through initiatives like the annual SHIFT Conference, which brings together developers and tech executives to explore the future of AI and digital transformation. This year's event will be held from September 14-16 in Zadar, Croatia, with a focus on AI's impact on software development and creativity. Grethe Schepers, Lists Director, Europe at Fortune, said: 'This list isn't just about who's ahead today—it's a spotlight on the bold thinkers across Europe who are redefining industries from the inside out. Innovation isn't just a buzzword here; it is a core and defining strength for Europe.' See Europe's Most Innovative Companies List 2025 here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
Yahoo
12-06-2025
- Business
- Yahoo
Infobip Named Among Top 75 in Fortune's Europe's Most Innovative Companies 2025
Fortune ranking aligns with Infobip's innovative efforts in the IT industry and digital infrastructure VODNJAN, Croatia, June 12, 2025--(BUSINESS WIRE)--Global communications platform Infobip has been recognized among the top 75 companies in Fortune's inaugural ranking of Europe's Most Innovative Companies for 2025. It holds the position of number 68, placing it in the top 25% of all listed companies. This distinction reflects Infobip's ongoing commitment to advancing Europe's IT sector and digital infrastructure through cutting-edge innovation. The first Fortune Europe's Most Innovative Companies list, created in collaboration with Statista, evaluated 300 companies from 21 countries and 16 industries based on innovation culture, product development, and process improvements. Infobip is at the forefront of Europe's digital transformation. Infobip participates in the IPCEI-CIS project, which aims to build the next-generation global communications platform, thereby reinforcing Europe's competitiveness in the tech sector. Infobip's involvement in the IPCEI-CIS project, along with partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others, demonstrates its continuous commitment to progress with innovation. Silvio Kutić, CEO at Infobip, said: "Being recognised among Europe's Most Innovative companies by Fortune highlights our ongoing commitment to the cutting-edge. At Infobip, we foster an environment that values experimentation and collaboration, viewing failure as a stepping stone to innovation, which has enabled us to redefine omnichannel communications. As companies strive to enhance their engagement strategies, we frequently play the role of innovation executor, helping businesses across industries advance their conversational adoption journey and keep pace with AI innovation." Infobip's technology powers customer engagement for leading brands, from enabling WhatsApp ride-booking for Uber in India to deploying advanced AI assistants for European fintech and retail leaders. The company's omnichannel solutions help businesses worldwide deliver secure, personalized, and seamless customer experiences. Recent projects with customers like NEXT, Digitaleo, and AXA showcase the company's innovative work with AI and RCS to elevate their engagement strategies. Infobip also drives industry dialogue through initiatives like the annual SHIFT Conference, which brings together developers and tech executives to explore the future of AI and digital transformation. This year's event will be held from September 14-16 in Zadar, Croatia, with a focus on AI's impact on software development and creativity. Grethe Schepers, Lists Director, Europe at Fortune, said: "This list isn't just about who's ahead today—it's a spotlight on the bold thinkers across Europe who are redefining industries from the inside out. Innovation isn't just a buzzword here; it is a core and defining strength for Europe." See Europe's Most Innovative Companies List 2025 here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. View source version on Contacts Marcelo Bojana Mandić Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Harvard Business Review
09-06-2025
- Business
- Harvard Business Review
How a Local Croatian Startup Scaled to a Global Billion-Dollar Business
Customer experience is undergoing a paradigm shift. Consumers no longer want one-way communications with little interaction. Now, they want to engage with businesses and brands as they do with their families and friends. They want to have a conversation. As a result, organizations must offer more conversational experiences. But how can they do this? When a retailer offers a chatbot to communicate with customers and solve their queries, or when a bank sends an SMS for two-factor authentication before allowing a customer into their account, it is likely that a communications platform as a service (CPaaS) is behind it. Because customer experience determines success, organizations need to communicate with their customers on the right channel at the right time. CPaaS enables organizations to digitize and personalize such customer experiences. In this interview, Silvio Kutić, CEO of global communications platform Infobip, discusses why he started the company and describes his route to success, the trends changing customer experiences, and what these trends mean for businesses and brands. In 2001 and 2002, I started a project with friends in Vodnjan, Croatia, called the Virtual Municipality. It had many elements of today's social networks, enabling locals to communicate with local institutions, associations, clubs, and schools via SMS and email. People could see when their football team was playing, or what was happening in town on a specific date. After that project failed, I launched My Net, a company designed to offer a system based on content management, geographic information, and mobile communications, based on the Microsoft and Linux platforms and using open standards to ensure usability and upgradeability. This project also failed. In November 2003, I launched the first version of Infobip with Izabel Jelenić, my co-founder, as a communications API platform. We went through two versions before starting Infobip Version 3 in 2006, with a modest loan of around €25,000 from my parents. We bootstrapped the company and took no external investment until five years ago. In 2020, we raised $300 million from One Equity Partners, achieving a billion-dollar valuation and becoming Croatia's first unicorn. It sounds counterintuitive, but failure is often the key to success. I tried two versions of Infobip before launching the third version, which has grown into the global business it is today. We carry this attitude into everything we do. We learn by doing. Having launched my first project when I was still a student, and then launching this version of Infobip without management experience, I effectively started my internship as the CEO of Infobip. I've learned how to lead the company from a handful of employees and clients to more than 3,400 employees across 75 countries and working with organizations like Meta and Uber. What trends are changing customer experiences and communications? The world is going conversational. There are demographic shifts to messaging: 90% of Gen Z would rather text than call. In addition, rich messaging channels that offer more engaging and memorable experiences are enabling all-in-one applications. Consumers no longer want to download and open multiple apps to communicate with a brand or solve an issue. They want to use the channel they already use with their family and friends. As a result, customer experiences are shifting to rich business messaging. Last, generative AI is helping deliver more personalized communications while reducing operational costs for organizations. So two-way conversational experiences are rapidly becoming the norm for customer communications. By creating a richer and more proactive experiences, we expect to see two-way conversations scale hugely across the customer journey, whether for marketing, sales, or support. Such experiences help break down barriers and enable brands to build understanding and engagement. With AI and generative AI, innovative brands can provide a friction-free and intelligent customer experience that retains a human feel. Such conversational AI offers a winning blend of efficiency, personalization, and scalability, making it an asset for businesses and brands across sectors. By using it, firms can boost customer experiences and gain a competitive edge. Organizations see a four-fold increase in conversion rates from two-way conversations and report a 30% decrease in customer support costs from implementing conversational AI. That's why we've invested in conversational AI through our AI Hub and RCS Business Messaging Solution to deliver a more visionary service. Delivering such innovation for customers means staying nimble. At Infobip, we are organized in small cross-functional teams that stay close to customers to innovate in the sectors in which we operate. For instance, throughout much of 2023, we were working on generative AI projects before and as the buzz around the technology picked up. We expect agentic AI, or a collection of intelligent automated agents, to help deliver advanced customer journeys. As a result, we are actively integrating generative AI and agentic AI into our platform and evolving our approach to help organizations transform digitally in many business sectors, such as retail and eCommerce, finance, telecommunications, healthcare, logistics and transportation, and many more.
Zawya
29-04-2025
- Business
- Zawya
Omdia ranks Infobip as a Leader in the CPaaS Universe report for the third time
Global communications platform Infobip has been ranked as a leader in the Omdia CPaaS Universe report 2025. Infobip has been recognized as a leader for the third time, improving its overall ranking in 2025 compared to the previous report in 2023. Infobip's robust Communication Platform-as-a-Service (CPaaS) services, RCS Business Messaging (RBM) campaigns, connection to the emerging Network API ecosystem, and innovation through AI and Gen AI are key factors highlighted in the Omdia report. The Omdia CPaaS Universe report is a comprehensive analysis of the CPaaS market, drawing on the firm's forecasting and enterprise insights survey data. The report provides a forward-looking matrix of capabilities, attributes, and features that are important within the market. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos. Pamela Clark-Dickson, Principal Analyst at Omdia, said: ' Infobip provides an extensive range of communication channels and APIs. One of its key differentiators from other vendors in this Universe is that it is also at the forefront of adding emerging channels for business messaging, such as RCS Business Messaging and communications, which are crucial growth drivers for the industry and the company. Infobip enhances the developing Network API ecosystem and assists customers in achieving their business objectives through innovative AI and Gen AI features.' Silvio Kutić, CEO at Infobip, said: 'We are driving innovation within the communications platform ecosystem. With more than 9,700 connections to telco companies, our CPaaS platform is a leading option for various communication and customer engagement solutions. Omdia emphasizes our incorporation of AI and Gen AI features in the CPaaS solution, which promotes innovation, develops new use cases, and enhances existing ones. Combined, this has enabled us to strengthen our leadership position in the market this year.' See Omdia CPaaS Universe report 2025 here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024) Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
