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Wales Online
4 hours ago
- Business
- Wales Online
ASOS is permanently closing customer accounts without warning and people are furious
ASOS is permanently closing customer accounts without warning and people are furious Frequent returners who shop at the online fashion retailer now risk having their accounts permanently closed ASOS have made another controversial change to their 'fair use' policy which impacts returns (Image: © 2018 SOPA Images/Getty ) Online fashion retail giant ASOS are now closing customers accounts because of their return activity. ASOS came under fire in September after they announced their new "fair use" policy, which introduced return charges for certain customers who the retailer said made returns too frequently. The retailer had previously offered UK shoppers free returns of unused items within 14 days, but wrote to some shoppers saying it had updated its "fair use" policy to clamp down on frequent returners. Those signed up to the group's Premier subscription service were told they would have to keep at least £15 of their original order to escape a fee, while non-subscription shoppers who regularly send back large amounts would have to keep at least £40 of their orders. However the retailer is now clamping down on returns even further and has contacted some customers to say that their accounts will be closed due to their return activity. An email sent out to affected customers said: "Some time ago, we contacted you to inform you of certain changes made to our Fair Use Policy. "After reviewing your recent return activity again, you are still part of a small group of customers whose shopping behaviour continues to breach our Fair Use Policy. For this reason, we have decided to close your account. "We're letting you know that your account will be closed in 30 days. Please note that this also applies to any other accounts you currently have or may try to open in the future." One frustrated customer posted a video on TikTok about her account being closed. @vmyellen said: "ASOS I'm really mad at you" From superstar gigs to cosy pubs, find out What's On in Wales by signing up to our newsletter here Article continues below She added that she had contacted customer services but was told the decision was final before the chat was closed. People in the comments were similarly confused about ASOS's decision One person said: "Lol, l I just had an email this morning saying they were closing my account because I'd 'breached the fair use policy'. 105 orders over the past 10 years and I definitely keep WAY more than I return. I tried to log a complaint and every time I ask on the chat they just paste the policy and close the chat." Content cannot be displayed without consent A second customer added: "Been shopping with them since about 2006; I lived on the website at one point and 95% of my wardrobe was ASOS. In the last five or so years their quality has been abysmal and seeing how they are now treating seemingly innocent customers has disgusted me. "No wonder people are returning a lot when everything is so badly made. So I just deleted my account and deleted the app. Good bye to old news." Another ASOS customer took to X to say that despite spending £100 a month on the website, their account had been closed. Hours later, the official ASOS Instagram account asked if they could use a photo posted by the customer showcasing their clothes. Content cannot be displayed without consent "Obsessed with asos banning me from being a customer because the majority of their clothes are awful quality or botched sizing and therefore need to be returned," another person wrote on X. However, some people defended ASOS and said that it's costly for businesses when so many people are returning items often. One wrote: "Not excusing asos but the reason it's different from in store is because the cost of orders and returns for online is so much higher and they lose a significant amount of money on returns, whereas that doesn't happen with in store purchases." Article continues below ASOS have been contacted for comment
CTV News
11 hours ago
- Business
- CTV News
Saskatchewan premier shares thoughts on Bill C-5
Regina Watch WATCH: Sask. Premier Scott Moe has given his support for federal Bill C-5, also coined 'One Canadian Economy.' Donovan Maess has the details.
CTV News
2 days ago
- Climate
- CTV News
Residents of Newfoundland town ordered to flee due to wildfire
Hundreds of residents of Badger, Newfoundland have been ordered to evacuate as a wildfire threatens the community. Almost 700 people in the central Newfoundland town of Badger were ordered out of their homes Wednesday afternoon, as a wildfire quickly approached the community from the southwest. Newfoundland and Labrador Premier John Hogan delivered the evacuation order just after 12 p.m. He told reporters that he wanted to be as cautious as possible, and ensure people were out of their homes if flames approached. Officials believe the wildfire, which started Tuesday, was caused by a lightning strike. It has been estimated between 500 and 600 hectares in size, although exact measurements are unavailable. Hogan suggested that families from Badger head to Grand Falls-Windsor, a central Newfoundland town approximately 30 kilometres away. Evacuees are being asked to register at the town's Joe Byrne Arena. Three waterbombers will be assigned to fight the fire Wednesday. This is a breaking news update. More details to come…
National Post
2 days ago
- National Post
Suspects arrested, including a 16 year-old, after failed attempt to steal Doug Ford's car
Four suspects, including a 16-year-old, have been arrested after allegedly trying to steal a vehicle from the home of Ontario Premier Doug Ford overnight on Tuesday. Article content Ford discussed the incident later that day while speaking at an event marking the start of construction of a transit hub in Toronto's east end. Article content 'Four thugs come racing down my street. Masks on. Ready to take the car out of the driveway,' said Ford. 'Surprise, surprise. At 12:30 a.m., two police cars are there.' Article content Article content Toronto police officers who were at the scene saw the suspects wearing masks and driving in a vehicle near the home in the Lawrence Avenue West and Royal York Road area, according to authorities. The vehicle slowed down as it approached the driveway. Officers initiated a vehicle stop and investigated the suspects. Article content Article content Police said that officers found a car key programming device and a programmable master key inside the vehicle after a search. Article content 'But just imagine, all the unfortunate people that don't have security there at their house. (These people come) with masks on, and they have all the tools ready to break in,' said Ford. Article content Ford outlined the story after a 'rant' about the bail system. He said the 'system is broken' and that he would be 'all over' the prime minister, pushing for bail reform. He asked what the country is coming to when these 'criminals are running amok and terrorizing our neighbourhoods.' Article content Article content 'It's disgusting and something has to change,' he said, before he shared the story about 'stupid criminals' who allegedly tried to steal a car from his home. Article content Article content 'And guess what's going to happen? They're going to be back out,' said Ford, about the suspects. 'I'm sick and tired of the weak justice system that we have. They have to get a backbone. We need to start throwing these people in jail. This is turning into a lawless society.' Article content The four suspects — two 23-year-old men from Toronto, a 16-year-old boy and a 17-year-old boy — were arrested and charged with possessing an electronic device for motor vehicle theft and unlawfully purchasing an automobile master key. The 17-year-old was also charged with resisting arrest and failing to comply with undertaking. Article content
CTV News
2 days ago
- Business
- CTV News
Premier grilled over BC Ferries contract with China
Premier grilled over BC Ferries contract with China Back from a trade mission to Asia that did not include a stop in China, Premier David Eby was questioned about BC Ferries warding a massive contract to a Chinese firm.
