Latest news with #Petdirect
Scoop
11-06-2025
- Business
- Scoop
Petdirect Wins Loyalty With Local Service Kiwis Trust
Press Release – Petdirect In a crowded eCommerce market, our edge isnt just what we sell its how we deliver it, says Dave Anderson, CEO at Petdirect. Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their … As highlighted in the NZ Post eCommerce Market Sentiments Report 2025, 72% of New Zealand's online shopping spend remains with local retailers — and Petdirect, Aotearoa's #1 Kiwi-owned online pet supply store, is proud to be part of that loyalty. The report confirms what Petdirect sees every day: when delivery is fast, service is personal, and shopping is seamless, customers come back. 'In a crowded eCommerce market, our edge isn't just what we sell — it's how we deliver it,' says Dave Anderson, CEO at Petdirect. 'Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their pets are in good hands.' The data speaks for itself Recent Petdirect Net Promoter Score (NPS) feedback shows how aligned the business is with the behaviours highlighted in NZ Post's report: 71% of repeat customers say they return to Petdirect because of its fast and reliable delivery 70% say it's why they like Autodeliver, the brand's subscription service for hands-free pet supply refills This mirrors NZ Post's findings that: 91% of shoppers seek free delivery 85% say it makes them feel better about a retailer 57% would abandon a purchase without delivery tracking visibility Designed around pet parents — not just transactions Petdirect delivers on what matters most: Fast & free delivery NZ-wide on orders over $79 — including rural Reliable tracking, proactive updates, and a 7-day NZ-based support team Pet Perks loyalty programme with exclusive discounts and Airpoints Dollars™ Autodeliver service for effortless replenishment of trusted favourites 'We don't believe shoppers should have to choose between great value and great service,' says Anderson. 'We've built Petdirect to offer both.' A local brand going the extra mile Petdirect's growing customer base trusts the brand not just for its product range, but for its responsiveness, expertise, and genuine passion for pets. With the launch of its first store in Takapuna and an expanding focus on pet wellness, Petdirect continues to innovate — while staying proudly local. ABOUT PETDIRECT Petdirect is New Zealand's leading locally-owned online retailer for dog and cat products, offering nationwide delivery, expert-backed support, and rewarding loyalty through Pet Perks and Airpoints™. In 2025, Petdirect opened its first retail store and continues to expand services for pet lovers across Aotearoa.
Scoop
11-06-2025
- Business
- Scoop
Petdirect Wins Loyalty With Local Service Kiwis Trust
Press Release: Petdirect As highlighted in the NZ Post eCommerce Market Sentiments Report 2025, 72% of New Zealand's online shopping spend remains with local retailers — and Petdirect, Aotearoa's #1 Kiwi-owned online pet supply store, is proud to be part of that loyalty. The report confirms what Petdirect sees every day: when delivery is fast, service is personal, and shopping is seamless, customers come back. 'In a crowded eCommerce market, our edge isn't just what we sell — it's how we deliver it,' says Dave Anderson, CEO at Petdirect. 'Kiwis want confidence that their order will arrive on time, that support is easy to reach, and that their pets are in good hands.' The data speaks for itself Recent Petdirect Net Promoter Score (NPS) feedback shows how aligned the business is with the behaviours highlighted in NZ Post's report: 71% of repeat customers say they return to Petdirect because of its fast and reliable delivery 70% say it's why they like Autodeliver, the brand's subscription service for hands-free pet supply refills This mirrors NZ Post's findings that: 91% of shoppers seek free delivery 85% say it makes them feel better about a retailer 57% would abandon a purchase without delivery tracking visibility Designed around pet parents — not just transactions Advertisement - scroll to continue reading Petdirect delivers on what matters most: Fast & free delivery NZ-wide on orders over $79 — including rural Reliable tracking, proactive updates, and a 7-day NZ-based support team Pet Perks loyalty programme with exclusive discounts and Airpoints Dollars™ Autodeliver service for effortless replenishment of trusted favourites 'We don't believe shoppers should have to choose between great value and great service,' says Anderson. 'We've built Petdirect to offer both.' A local brand going the extra mile Petdirect's growing customer base trusts the brand not just for its product range, but for its responsiveness, expertise, and genuine passion for pets. With the launch of its first store in Takapuna and an expanding focus on pet wellness, Petdirect continues to innovate — while staying proudly local. ABOUT PETDIRECT Petdirect is New Zealand's leading locally-owned online retailer for dog and cat products, offering nationwide delivery, expert-backed support, and rewarding loyalty through Pet Perks and Airpoints™. In 2025, Petdirect opened its first retail store and continues to expand services for pet lovers across Aotearoa.
Scoop
10-06-2025
- Business
- Scoop
Petdirect Reveals New Zealand's Fast-Growing Love Affair With Pet Tech
Press Release – Petdirect Auckland, NZ, 10 June 2025 Petdirect reports surge in pet tech as owners seek smarter ways to stay connected with their pets Golden retrievers might not know what an AI-powered smart feeder is, but their humans certainly do. Across Aotearoa, pet parents are embracing smart technology, from automated feeders with built-in cameras to interactive robot companions and GPS trackers, all designed to help them stay connected with their pets even when they are not at home. 'I recently tested the PETKIT Yumshare Smart Feeder with Camera so I could keep an eye on my dog and feed her when I'm not home,' says Taylor Jones, Head of Marketing & Customer at Petdirect. 'What I didn't expect was a total routine reset. Now my lunch breaks are spent flinging treats to my golden retriever from the office and giving a full commentary on her every move—like a baby monitor. I'm a new and admittedly anxious pet parent, and this thing has become my new obsession.' It turns out, she's not alone. Recent insights from the Petdirect Pet Census 2024 reveal the growing emotional and financial investment Kiwi pet parents are making: 66% celebrate their pet's birthday, rising to 84% among Gen Z — a generation redefining modern pet parenting 84% of pet owners have specific concerns about their pet's health, with 30% citing anxiety as a top issue Over one-third of respondents (37%) spend more than $2,000 annually on their pets. These figures highlight the increasing focus on personalised care, routine and emotional connection. According to research by Fortune Business Insights, the global pet tech market is projected to surpass USD $3 billion (NZD $5.1 billion) by 2027, with demand soaring for smart feeders, GPS trackers to wellness-monitoring devices. Petdirect has also observed a marked rise in customer interest across tech-enabled pet products, particularly in treat cams, interactive toys and smart feeders. 'We've seen more than 50% growth in the pet tech category over the past year, with smart water fountains and automatic feeders driving much of that demand,' says Dean Kippenberger, Head of Merchandise at Petdirect. 'Feeders are giving pet parents more freedom in their day, whether they're out running errands or working from the office. Features like built-in cameras and two-way audio help people stay connected and reassured that their pet is OK. Water fountains are also becoming a must-have, particularly for cat owners, as they encourage better hydration and support overall health.' Popular pet tech trends include: Robot companions like Enabot that let you check in on your pet and interact remotely Smart feeders that dispense meals or treats on schedule or on demand, all via app Pet cameras with HD video and two-way audio so you can monitor and talk to your pet from anywhere GPS trackers and wearable devices designed to help you keep tabs on your pet's location, activity and safety Robot litter boxes that clean themselves — taking the mess (and the smell) out of pet ownership As a proudly Kiwi-owned brand, Petdirect is leaning into this shift by curating a growing range of pet tech solutions that reflect how people want to care for their pets today. About Petdirect Petdirect is New Zealand's leading online destination for dog and cat essentials. Proudly Kiwi-owned, we help pet parents give their furry family members the best, with quality products, trusted advice and a customer care team that speaks fluent pet. Visit
Scoop
10-06-2025
- Business
- Scoop
Petdirect Reveals New Zealand's Fast-Growing Love Affair With Pet Tech
Press Release: Petdirect Auckland, NZ, 10 June 2025 Petdirect reports surge in pet tech as owners seek smarter ways to stay connected with their pets Golden retrievers might not know what an AI-powered smart feeder is, but their humans certainly do. Across Aotearoa, pet parents are embracing smart technology, from automated feeders with built-in cameras to interactive robot companions and GPS trackers, all designed to help them stay connected with their pets even when they are not at home. 'I recently tested the PETKIT Yumshare Smart Feeder with Camera so I could keep an eye on my dog and feed her when I'm not home,' says Taylor Jones, Head of Marketing & Customer at Petdirect. 'What I didn't expect was a total routine reset. Now my lunch breaks are spent flinging treats to my golden retriever from the office and giving a full commentary on her every move—like a baby monitor. I'm a new and admittedly anxious pet parent, and this thing has become my new obsession.' It turns out, she's not alone. Recent insights from the Petdirect Pet Census 2024 reveal the growing emotional and financial investment Kiwi pet parents are making: 66% celebrate their pet's birthday, rising to 84% among Gen Z — a generation redefining modern pet parenting 84% of pet owners have specific concerns about their pet's health, with 30% citing anxiety as a top issue Over one-third of respondents (37%) spend more than $2,000 annually on their pets. These figures highlight the increasing focus on personalised care, routine and emotional connection. According to research by Fortune Business Insights, the global pet tech market is projected to surpass USD $3 billion (NZD $5.1 billion) by 2027, with demand soaring for smart feeders, GPS trackers to wellness-monitoring devices. Petdirect has also observed a marked rise in customer interest across tech-enabled pet products, particularly in treat cams, interactive toys and smart feeders. 'We've seen more than 50% growth in the pet tech category over the past year, with smart water fountains and automatic feeders driving much of that demand,' says Dean Kippenberger, Head of Merchandise at Petdirect. 'Feeders are giving pet parents more freedom in their day, whether they're out running errands or working from the office. Features like built-in cameras and two-way audio help people stay connected and reassured that their pet is OK. Water fountains are also becoming a must-have, particularly for cat owners, as they encourage better hydration and support overall health.' Popular pet tech trends include: Robot companions like Enabot that let you check in on your pet and interact remotely Smart feeders that dispense meals or treats on schedule or on demand, all via app Pet cameras with HD video and two-way audio so you can monitor and talk to your pet from anywhere GPS trackers and wearable devices designed to help you keep tabs on your pet's location, activity and safety Robot litter boxes that clean themselves — taking the mess (and the smell) out of pet ownership As a proudly Kiwi-owned brand, Petdirect is leaning into this shift by curating a growing range of pet tech solutions that reflect how people want to care for their pets today. About Petdirect Petdirect is New Zealand's leading online destination for dog and cat essentials. Proudly Kiwi-owned, we help pet parents give their furry family members the best, with quality products, trusted advice and a customer care team that speaks fluent pet. Visit
Scoop
27-05-2025
- Climate
- Scoop
Too Cold For You? It's Too Cold For Your Pet Too, Says Petdirect Vet
Press Release – Petdirect Auckland, NZ – Tuesday 27 May 2025 – As New Zealand heads into its coldest months, Petdirect's in-house veterinarian, Dr. Olja Jovovich, is urging pet owners to treat winter as seriously for their pets as they do for themselves. Her key advice? 'If you're feeling the chill, your pet probably is too—keep them warm, dry, and comfortable,' says Dr. Jovovich. From shivering Whippets to indoor-bound grumpy cats, winter poses risks that many pet owners overlook. Dr. Jovovich shares essential tips to ensure pets stay healthy and happy when temperatures drop. How cold is too cold? 'A good rule of thumb is this: if you need a jacket, your dog might too,' says Dr. Jovovich. Below 10°C, small, short-haired, or senior dogs should always wear a warm coat when heading outdoors. While cats don't need jackets, they do need shelter, warmth, and the ability to come indoors freely. Signs your pet is feeling the cold Common signs include shivering, a hunched posture with tail tucked in, cold ears and paws, sluggish movement, and reluctance to go outside (which may lead to toileting accidents indoors). 'If your cat doesn't have a litter tray, they're even more at risk of developing stress-related health issues,' adds Dr. Jovovich. Winter-proofing your home Dr. Jovovich suggests raising pet beds off cold floors, using pet-safe heat pads (never electric blankets), and making sure cats have clean indoor litter trays. She recommends keeping pets stimulated with puzzle feeders. 'Rainy days don't have to mean lazy days,' she says. 'Mental stimulation can be just as important as physical exercise. Interactive puzzle toys are a great way to keep your pet's brain engaged and help prevent boredom during those indoor days.' Don't forget the paws 'Cold weather can cause painful irritation to your pet's paws, especially in colder parts of New Zealand, like down south where frosty conditions are common,' warns Dr. Jovovich. She recommends wiping or washing paws after walks, applying paw balm before and after outings, and using booties in particularly cold conditions—if the dog tolerates them. Short-haired, thin-coated, small, senior, or low-body-fat breeds—like Whippets, Greyhounds, Chihuahuas and Miniature Pinschers—should wear jackets when outdoors in the cold. Food, supplements and hydration Unless a pet's activity increases significantly in winter, there's no need to adjust their diet. Dr. Jovovich notes that most pets on a balanced or prescription diet won't need extra supplements. However, hydration still matters: 'Heaters dry out the air, so consider offering more wet food and using water fountains to encourage drinking—especially for cats.' Common seasonal risks Dr. Jovovich sees a range of winter-related issues, including: Urinary problems in cats from 'holding on' due to cold or lack of litter trays Arthritis flare-ups, especially in older pets Unnoticed weight gain from lower activity levels Dry skin and dull coats, particularly in areas with drier air Breathing issues in flat-faced breeds exposed to cold or dry conditions Dr. Jovovich's final tip for all pet owners: 'If you're cold, your pet probably is too—keep them warm, dry, and comfortable this winter.'' About Petdirect Petdirect's mission is to become New Zealand's most trusted and convenient destination for pet owners. Launched just as the country entered its first lockdown in March 2020, Petdirect quickly emerged as a leader in the online pet specialty space. By combining a wide range of premium products and services with exceptional customer care and consistently competitive pricing, Petdirect built a loyal customer base and earned the top spot in the online pet specialty market by July 2023.
