Latest news with #NunoMatos
The Australian
10 hours ago
- Business
- The Australian
Ex-HSBC banker's Nuno Matos revolution has just begun at ANZ
New ANZ CEO Nuno Matos plans to move quickly to overhaul the bank. Picture: Arsineh Houspian Carnegie's exit is unsurprising, and will be the first of several expected to leave ANZ in coming months with Matos, a former top HSBC banker, determined to lift the perennial number four bank. Other areas in Portuguese banker Matos' sights that can expect change will be risk management, institutional banking and technology. Those who have worked with Matos in previous roles say the global bank executive has a reputation for moving quick and will leave no doubt he is now calling the shots. Maile Carnegie will leave the bank at the end of this month. Management upheaval is always expected to follow with the appointment of an outside boss like Matos. But ANZ's reputational hits of the past year and relative underperformance gives Matos even more of a mandate for change. A former Google Australia boss, Carnegie has been with ANZ since 2016, initially she was recruited in the newly created role of digital banking before former boss Shayne Elliott made a captain's call. He promoted her to run retail banking: a critical business in 2022 that generates earnings of more than $1.4bn annually. Carnegie was certainly an unorthodox hire by Elliott, but it was a recognition that ANZ badly needed to boost its digital credentials, with it lagging behind the likes of Commonwealth Bank. Over her time Carnegie had full oversight of the long-promised ANZ Plus tech overhaul, a program years late – indeed it won't be ready until nearly 2028, and was recently revealed by Elliott to have cost a stunning $2.5bn – although that included building second business-focused platform Transactive. Carnegie's initial ANZ business became the genesis of the ambitious new ANZ Plus banking platform. This is an entire new tech system that promises to lower costs, but customers will know about it through a banking app that promises to do everything online. Still, her promotion three years ago was a big call by Elliott. Carnegie's background before Google was in marketing and product, with senior roles at US consumer goods major Procter & Gamble. This, and regional sales at Google, was an entirely different mindset from running a big four bank retailing franchise that at its core manages mortgages and deposits, and it had badly stumbled in the wake of the Covid-19 refinancing boom. ANZ Plus became years late and over budget as the scope kept changing. Picture: Max Mason-Hubers/The Australian At the start of 2022, Carnegie promised ANZ Plus would be available to customers 'soon' as well as the arrival of the mythical 10-minute mortgage. This timeline for the app and mortgages kept being pushed out as the project became ever more complex. To be fair, there has been significant change in the scope of the project, which ultimately became the template for a bank-wide tech transformation. ANZ Plus also became linked up with the $4.9bn Suncorp bank acquisition, changing the parameters yet again. It's also being rolled out in New Zealand. For two years, new ANZ customers were signed on to the platform, where it now has more than one million customers. But existing ANZ customers, representing five million accounts, are still not on ANZ Plus or have access to its features. This won't happen for another three years. Mortgage brokers, who represent the bank's biggest distribution source, are only now being given limited access. Still, it reinforces one of the recurring issues with ANZ under the Elliott era, and this had been around execution. The critical phase in ANZ Plus comes later this year with plans to begin moving an additional one million Suncorp customers onto the platform. Given the high risk that disruption could send those newly-acquired customers packing, Matos is not taking any chances. He's putting in Suncorp Bank chief executive Bruce Rush as ANZ's acting head of retail, overseeing both Suncorp and ANZ. Maile Carnegie with former ANZ CEO Shayne Elliott at the ANZ Plus launch in 2022. Picture: Arsineh Houspian There's a dotted line between Rush and Matos. Both previously worked at Spanish bank Santander. Rush was with Santander UK, the former Abbey National, acquired by Santander in 2004. Matos was part of the Santander integration team. On joining ANZ last month, Matos called out three urgent priorities, and here the retail business was already in his sights. The first was building a clear corporate culture based around 'decisiveness, drive, execution, delivery and performance'. The second was lifting ANZ's Australian business, which was 'not operating at its full potential', he said. Thirdly, Matos was determined to improve the excellence of how ANZ manages risks – including non-financial risks, and this was in recognition of the potentially damaging investigation by regulator ASIC into questionable trading inside the bank's bond desks. Matos will launch a global search for Carnegie's replacement. This means his first appointment will be his most significant. In a statement, Matos said Carnegie informed him last month that she wanted to transition to a non-executive career outside ANZ. 'On behalf of everyone at ANZ, I wish (Carnegie) well with the next phase of her career and thank her for all her efforts,' the new CEO said. The Matos revolution is just beginning. Read related topics: Anz Bank
Finextra
11 hours ago
- Business
- Finextra
Maile Carnegie to retire from ANZ
ANZ today announced Maile Carnegie has decided to retire as Group Executive Australia Retail on 1 July 2025 to focus on non-executive roles after a distinguished 33-year executive career. 0 Mrs Carnegie first joined ANZ in 2016 as Group Executive Digital Banking, where she was responsible for improving the digital experience for the bank's customers, along with Group responsibility for Marketing. Since 2022, Mrs Carnegie has led ANZ's Retail business in Australia, which services more than six million customers. ANZ Chief Executive Officer Nuno Matos said: 'Since joining ANZ in 2016, Maile has had a significant impact across payments, marketing, digitisation and most recently leading our retail business in Australia. 'When I joined ANZ last month Maile informed me of her desire to transition to a non-executive career outside the bank. I wish to extend my appreciation for her efforts in supporting my early days as CEO. On behalf of everyone at ANZ, I wish her well with the next phase of her career and thank her for all her efforts.' Current Suncorp Bank CEO Bruce Rush has been appointed Acting Group Executive Australia Retail & Suncorp Bank while a global search is undertaken. Mrs Carnegie will assist with a comprehensive transition through July. Having joined Suncorp Bank in 2010 from Santander UK, Mr Rush is an experienced retail banker who has held senior roles across strategy, deposits, and home lending. He has been CEO of Suncorp Bank since August 2024. Mr Matos added: 'Bruce is an experienced retail banker who has done an outstanding job as CEO of Suncorp Bank. His appointment will also assist with the migration of Suncorp Bank customers to ANZ, while we conduct a global search for the next leader of our retail business in Australia.'
AU Financial Review
19 hours ago
- Business
- AU Financial Review
Maile Carnegie's departure shows Nuno Matos is shaking up ANZ
Maile Carnegie knew her number was up before ANZ's new chief executive, Nuno Matos, officially replaced Shayne Elliott on May 12. Having been passed over for the top job, it didn't take Carnegie, head of ANZ's Australian retail business, too long to figure out that Matos was likely to bring in his own people.
AU Financial Review
12-06-2025
- Business
- AU Financial Review
ANZ's Nuno Matos smokes on the First Nations pipe
ANZ's new CEO Nuno Matos was part of a smoking ceremony outside the bank's Melbourne office this week marking the release of its 'landmark' First Nations strategy. It came after he received a Powhiri – the traditional Maori welcome – on his visit to Auckland last month. The Portuguese Prince (who's worked in Peru and Mexico) is apparently very attuned to cultural sensitivities around Indigenous peoples. Both events were naturally marked by social media posts, their virtue signalled and enacted (#purpose #firstnations #banking).
Finextra
03-06-2025
- Business
- Finextra
ANZ hires Stephen White to run group operations
ANZ today announced the appointment of Stephen White as Group Executive Operations, reporting to Chief Executive Officer Nuno Matos. 0 Stephen has extensive operations experience and joins from Santander UK where he has served as Chief Operating Officer since 2022. Prior to this, Stephen held senior leadership roles at Yorkshire Building Society, AIB Group and National Australia Bank in both the UK and Australia. In this new role, Stephen will be a member of the Group's Executive Committee and accountable for ANZ's group-wide operations function. This includes banking services and its group capability centres as well as ANZ's property and procurement teams. Commenting on the appointment Mr Matos said: 'I'm very pleased to appoint a world-class executive of Stephen's calibre to this critical role that will help drive consistency and predictability across ANZ. This is particularly important as we strengthen our non-financial risk capability. 'Stephen has a proven track record in transforming the operations of large complex businesses and I know he will make a valuable contribution for our customers, shareholders and employees as we unlock the next phase of our growth,' Mr Matos said. Mr White will join ANZ in November 2025, based in Melbourne.
