Latest news with #NowPlatform
Cision Canada
3 days ago
- Business
- Cision Canada
Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations
Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. ROCKVILLE, Md., June 18, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the adoption of its solution by a leading global hospitality and luxury resort organization. The strategic decision comes as the company seeks to centralize its operations, data, and workflows to deliver faster, smarter, and more responsive service experiences to its global workforce. Previously, the company relied on a legacy on-premise contact center solution resulting in data silos, limited visibility, and inefficient agent workflows. With 3CLogic, the organization will inherit a unified omnichannel agent and administrative experience—integrating voice, digital channels, AI, and workflows into its ServiceNow IT Service Management (ITSM) workspace powered by ServiceNow's single-data-model architecture. The new approach will automate manual tasks, eliminate agent swivel-chairing, and enhance operational visibility through AI-driven insights and feedback. "As Gartner 1 notes, by 2027 half of organizations attempting to replace service staff by AI agents alone will return to incorporating the human element into their strategy," explains Guillaume Seynhaeve, ServiceNow Practice Lead at 3CLogic. "With 3CLogic and ServiceNow, companies can strike the right balance—automating routine tasks while empowering agents with real-time insights to deliver faster, more personalized support." With 3CLogic, the organization will now be able to take advantage of modern features such as automated ServiceNow Incident creation, voicemail transcriptions, GenAI call summaries, and integrated SMS to enhance agent productivity and speed of service. Supervisors will equally gain with AI-powered tools including real-time sentiment analysis, speech analytics, Auto Agent QA and agent screen recordings to track performance trends and coach agents in real-time to help maintain consistency and improve service outcomes—all integrated with the Now Platform to better understand employee needs, streamline conversations, and respond more effectively. In response to the continued and growing demand for its Voice AI and Contact Center solutions for ServiceNow, 3CLogic will be present at a number of upcoming ServiceNow AI Summits and World Forum events in both the Americas and Europe during which it will highlight its latest platform capabilities and updates. For more information, please contact [email protected]. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit
Yahoo
06-06-2025
- Business
- Yahoo
Why ServiceNow (NOW) is a Top Momentum Stock for the Long-Term
For new and old investors, taking full advantage of the stock market and investing with confidence are common goals. Achieving those goals is made easier with the Zacks Style Scores, a unique set of guidelines that rates stocks based on popular investing methodologies, namely value, growth, and momentum. The Style Scores can help you narrow down which stocks are better for your portfolio and which ones can beat the market over the long-term. For momentum investors, upward or downward trends in a stock's price or earnings outlook take precedent, so they'll want to zero in on the Momentum Style Score. This Score can pinpoint good times to build a position in a stock, using factors like one-week price change and the monthly percentage change in earnings estimates. ServiceNow's cloud-based solution — the Now Platform — enables enterprises to digitize workflows. The platform is used by more than 85% of the Fortune 500 and nearly 60% of the Global 2000 enterprises. NOW is a Zacks Rank #3 (Hold) stock, with a Momentum Style Score of B and VGM Score of B. Shares are up 0.2% over the past one week and up 4.4% over the past four weeks. NOW has gained 44.7% in the last one-year period as well. Looking at trading volume, an average of 1,186,228.63 shares exchanged hands over the last 20 trading days. Momentum investors also pay close attention to a company's earnings. For NOW, 12 analysts revised their earnings estimate upwards in the last 60 days, and the Zacks Consensus Estimate has increased $0.25 to $16.51 per share for 2025. NOW boasts an average earnings surprise of 6.6%. With strong earnings growth, a good Zacks Rank, and top-tier Momentum and VGM Style Scores, investors should think about adding NOW to their portfolios. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report ServiceNow, Inc. (NOW) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
13-05-2025
- Business
- Business Wire
Silobreaker Announces Integration with ServiceNow ITSM to Boost Threat Intelligence Actionability and Remediation
LONDON--(BUSINESS WIRE)-- Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, geopolitical, and physical threats. Now available on the ServiceNow Store, the integration links Silobreaker's intelligence production capabilities with incident workflows in the ServiceNow AI Platform, streamlining remediation and boosting resilience. ServiceNow's expansive partner ecosystem and partner program are critical in supporting the $275 billion forecasted market opportunity through 2026 for the Now Platform. The ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, open new markets, and help customers transform their business across the enterprise. As a Registered Build Partner, Silobreaker's certified integration enables real-time, bi-directional syncing between Silobreaker tickets and ServiceNow incidents. The solution includes full field mapping, configurable sync rules and KPI tracking to measure the impact of threat intelligence efforts – all within existing stakeholder workflows. Available now in the ServiceNow Store, the integration offers a seamless, secure deployment experience with expert support from Silobreaker. The integration helps threat intelligence teams address common challenges – such as siloed workflows, fragmented data sources and limited visibility into stakeholder impact – by aligning intelligence generation with remediation activities. By connecting priority intelligence requirements (PIRs) and requests for information (RFIs) with ITSM incidents, organizations can operationalize intelligence faster and with greater accuracy. Silobreaker's certified integration also allows emerging threats to be automatically pushed into ServiceNow as incidents and routed to relevant teams, while RFIs from across the organization can be escalated into Silobreaker for swift investigation and response. 'Our integration with ServiceNow makes it easier for intelligence teams to deliver timely, relevant insights to the people who need them most,' said Kristofer Mansson, CEO of Silobreaker. 'By supporting the workflow and automating key steps in the intelligence cycle, we're helping customers drive faster incident response, improve visibility of threats and ultimately make more intelligence-led decisions.' 'Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we're trying to solve,' said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. 'Silobreaker's integration extends our reach well beyond where we can go alone and represents the legacy and goals of the ServiceNow AI Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.' About Silobreaker Silobreaker is a leading security and threat intelligence technology company that provides powerful insights on emerging risks and opportunities in near-real time. Its platform automates the collection, aggregation and analysis of data from open and dark web sources, allowing intelligence teams to produce and disseminate high-quality, actionable reports in line with priority intelligence requirements (PIRs). Silobreaker supports global enterprises in making intelligence-led decisions to mitigate risks and maximize business value. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Business Wire
02-05-2025
- Business
- Business Wire
Boomi在ServiceNow的支援下推出DataHub Command Center，幫助企業組織釋出資料的全副潛力
賓州，康舍霍肯--(BUSINESS WIRE)--(美國商業資訊)-- 智慧整合與自動化領域的領導者 Boomi™ 今天宣布開放 Boomi DataHub Command Center 供一般使用。Boomi DataHub Command Center是Boomi DataHub中的一個新模組，可統一來自不同來源的資料、簡化管理，並有助於提出更多可實際操作的建議。它由ServiceNow ® 平台上的企業級工作流支援，並完全由Boomi管理，企業組織得以透過互動式視覺化圖像、強大的可追溯性和歷史分析來全面發揮其資料的潛力。 資料系統不相連、資料溯源不明確，加上監管不足，對現代企業投下越來越多挑戰。這些障礙足以阻礙企業的成長和創新。根據Forrester的調查，全球資料和分析決策者最常掛在嘴邊的挑戰是資料孤島、企業使用者缺乏資料技能、競爭過多、優先考量不斷變化、內部團隊之間合作不力、以及舊有系統阻礙進步。 1 Boomi DataHub Command Center透過整合資料管理工具、加強管理流程、呈現即時互動式資料視圖來幫助企業組織克服這些挑戰，使決策者能夠迅速察覺趨勢變化、解決差異並自信規劃未來。 Boomi DataHub Command Center簡化技術團隊和企業利益相關者的資料管理工作，視覺化資料並加以管理，以迅速找出資料的品質問題，並使企業組織能夠檢查並了解有助於在Boomi DataHub內建立黃金記錄的各種資料系統，包括ServiceNow CMDB和其他關鍵應用程式（如Salesforce、NetSuite和SAP），以確保資料連續完整並簡化合規工作。這種協同作用可以實現所有業務線的業務流程自動化，確保每個系統都從可靠的單一來源取得運作資料。 「今天的企業組織被排山倒海而來的資料淹沒，仍然得不到可實際操作的建議，特別是在想要利用像是人工智慧這類資料採取進階行動的時候。」Boomi資料部門資深副總裁暨總經理Mani Gill說，「孤立的系統、散漫的管理、複雜的整合，令資料難以釋出全部價值。我們將ServiceNow的工作流技術嵌入平台，讓從IT專業人員到企業使用者的每個人都能更輕鬆地駕馭、信任和處理高品質資料。我們統一不同來源、簡化管理和傳遞即時情報，使企業能夠將資料轉化為戰略優勢——產生更明智的決策、加速創新並交出更優異的成果。」 「想要讓合作夥伴關係取得最大的成功，就必須依靠獨有的技術和專業知識，並透徹了解正在解決的問題。」ServiceNow全球產業、合作夥伴和行銷執行副總裁Erica Volini說，「Boomi使我們的影響力遠遠超出了僅憑我們單打獨鬥能做到的極限，並忠實反映Now Platform的傳承與目標。很高興我們能夠共同實現持續創新，幫助企業組織在數位商業時代取得成功。」 Boomi DataHub Command Center的特色： 單一資料管理來源 ——結合Boomi DataHub的核心資料管理功能與ServiceNow支援的工作流，無需ServiceNow個別授權。這種整合方法統一管理工作，並自動化關鍵流程，降低從多方採用的障礙。 動態視覺化 ——提供即時的互動式儀表板來探索資料。商業和技術使用者可以快速應用過濾器、識別模式和隔離異常來加速獲得由資料驅動的決策。 端對端可追溯性 ——維護從來源到轉換間的透明資料流記錄。來源連結和解析追蹤保有可審計的監管鏈，強大的驗證規則可幫助受監管產業確保合規性和完整性。 ——追蹤資料發展演變以找出趨勢和長存的品質挑戰。結合豐富的歷史脈絡與高品質的標準化資料，為可靠的人工智慧和進階分析奠定重要基礎。Boomi DataHub Command Center透過確保資料淨化、一致和管理良好，降低採用人工智慧的複雜性和風險，帶來更準確的模型和可實際操作的建議。 其他資源 關於Boomi 智慧整合與自動化領域的領導者Boomi協助全球各地的機構組織自動化和簡化關鍵流程，加速實現業務成果。Boomi企業平台利用先進人工智慧，將API管理、整合、資料管理和AI編排結合於單一全面解決方案，順暢連接各系統並管理資料流程。Boomi在全球擁有23,000多家客戶，並迅速擴張目前已有800多位合作夥伴組成的網絡，徹底變革各類規模企業落實業務敏捷性和卓越營運的方式。如需進一步資訊，請造訪： 。 © 2025 Boomi, LP版權所有。Boomi、「B」標誌和Boomiverse是Boomi, LP或其子公司或附屬公司的商標。保留所有權利。其他名稱或標誌可能是其各自所有者的商標。 ServiceNow、ServiceNow標誌、Now、Now Platform和其他ServiceNow標誌是ServiceNow, Inc.在美國和/或其他國家的商標和/或註冊商標。 免責聲明：本公告之原文版本乃官方授權版本。譯文僅供方便瞭解之用，煩請參照原文，原文版本乃唯一具法律效力之版本。
Business Wire
01-05-2025
- Business
- Business Wire
Boomi推出由ServiceNow驱动的DataHub Command Center，助力企业充分释放数据潜能
宾夕法尼亚州康肖霍肯--(BUSINESS WIRE)--(美国商业资讯)-- 智能集成与自动化领域的领导者 Boomi™ 今日宣布，其 Boomi DataHub Command Center 正式全面上市。作为Boomi DataHub的新组件，该模块能整合多源数据、简化治理流程并生成可执行的洞察。Boomi DataHub Command Center由基于ServiceNow® ® 平台的企业级工作流技术提供支持，并由Boomi全托管运维，通过交互式可视化、强溯源能力和历史分析功能，帮助企业充分释放数据潜能。 当今企业正日益面临数据系统割裂、数据来源不清及监管不足等挑战，这些障碍严重制约了增长与创新。Forrester研究显示，全球数据与分析决策者普遍将以下问题列为阻碍实现目标的主要挑战：数据孤岛、业务用户数据技能缺失、优先级冲突多变、内部团队协作不畅，以及遗留系统拖累发展。 1 Boomi DataHub Command Center助力企业克服上述挑战，通过整合数据管理工具、强化治理流程，并提供实时交互式数据视图，让决策者能够快速识别趋势、解决差异，并为未来制定可靠规划。 Boomi DataHub Command Center为技术团队与业务相关方简化数据管理流程，实现数据可视化与治理，快速定位数据质量问题，并支持企业深度剖析各类数据系统（包括ServiceNow CMDB及Salesforce、NetSuite、SAP等关键应用），从而在Boomi DataHub中建立黄金记录，确保持续的数据完整性并简化合规流程。这种协同效应实现了跨业务线的流程自动化，确保所有系统均基于单一可信数据源运作。 Boomi数据业务高级副总裁兼总经理Mani Gill表示，'当今企业深陷数据洪流却苦于缺乏洞察，尤其在人工智能等前沿项目中难以有效利用数据。割裂的系统、分散的治理和复杂的集成阻碍了数据价值的充分释放。通过将ServiceNow工作流技术嵌入我们的平台，我们让从IT专家到业务用户的所有人都能更便捷地获取、信任并依据高质量数据采取行动。通过聚合分散的数据源、简化治理和实现实时智能，我们助力企业将数据转化为战略优势，驱动更明智的决策、加速创新并交付更优成果。' ServiceNow全球行业、合作伙伴及上市执行副总裁Erica Volini表示："当合作双方充分发挥独特专长并清晰聚焦待解决问题时，伙伴关系才能创造最大价值。Boomi极大地拓展了我们单方难以触达的领域，体现了Now Platform的传承与目标。我们期待通过持续联合创新，助力企业在数字化商业时代赢得成功。" Boomi DataHub Command Center特性： 统一的数据治理源 - 将Boomi DataHub核心数据管理功能与ServiceNow驱动的工作流无缝集成（无需额外ServiceNow许可）。这种一体化方案统一治理标准并实现关键流程自动化，大幅降低规模化应用门槛。 动态可视化分析 - 提供实时、交互式仪表盘来探索数据。 业务和技术用户可快速应用过滤器、识别模式并隔离异常情况，从而加快数据驱动型决策。 端到端溯源 - 保持数据从源到转换过程的透明记录。'源链路和解析跟踪'（Source Linkage & Resolution Tracking）保持可审计的监管链，而强大的验证规则可帮助受监管行业确保合规性和完整性。 历史元数据与人工智能就绪 - 追踪数据演变过程，发现趋势性问题和长期质量瓶颈。丰富的历史上下文结合高质量标准化治理数据，为可靠的人工智能（AI）和高级分析奠定关键基础。通过确保干净、一致且管理良好的数据，Boomi DataHub Command Center有效降低AI应用的复杂性与风险，助力构建更精准的模型并生成可执行的业务洞察。 其他资源 关于Boomi 智能集成和自动化领域的领导者Boomi帮助全球企业自动化和简化关键流程，从而更快地实现业务成果。Boomi企业平台利用先进的人工智能功能无缝连接各系统，并借助单一全面解决方案，通过API管理、集成、数据管理和人工智能协调来管理数据流。Boomi在全球拥有超过2.3万家客户，以及由800多家合作伙伴组成的快速扩张的网络，致力于彻底改变各规模企业实现业务敏捷性和卓越运营的方式。如需了解更多信息，请访问 。 © 2025 Boomi, LP版权所有。Boomi、'B'标识和Boomiverse是Boomi, LP或其子公司或附属公司的商标。保留所有权利。其他名称或标志可能是其各自所有者的商标。 ServiceNow、ServiceNow徽标、Now、Now Platform和其他ServiceNow标识是 ServiceNow, Inc.在美国和/或其他国家/地区的商标和/或注册商标。 免责声明：本公告之原文版本乃官方授权版本。译文仅供方便了解之用，烦请参照原文，原文版本乃唯一具法律效力之版本。
