Latest news with #Netcracker
Yahoo
6 days ago
- Business
- Yahoo
Netcracker and Its Customers Discuss the Importance of AI and Automation in Driving Exceptional Experiences at DTW Ignite
Netcracker's Strong Partnerships Take the Spotlight During Stage Talks With Odido, Telenet, TELUS and Virgin Media O2 on Modernizing IT Systems to Gain Agility and Efficiency WALTHAM, Mass., June 09, 2025--(BUSINESS WIRE)--Netcracker Technology announced today that it will showcase its unrivaled approach to providing versatile AI-driven solutions for communications service providers during DTW Ignite from June 17-19 in Copenhagen. Netcracker's President, Sylvain Seignour, will participate in a keynote stage presentation with key strategic customers to discuss the critical step of selecting the right partner to gain the most value from cloud, AI and business transformation initiatives. Other panels featuring Netcracker and its customers will focus on the benefits of flexible systems and the role of automation in improving efficiency and adapting to changing needs. Driving Customer-Centric Services With Composable IT and Digital BSSTuesday, June 1712:30 p.m. CETSpeakers: Sami Chabbah, VP Commercial Platforms, Telenet Adrian Kempton, VP Architecture, TELUS Bob Titus, CTO, Netcracker Digital Transformation as the Catalyst for Exceptional Customer ExperiencesTuesday, June 174 p.m. CETSpeakers: Bas Touw, Head of IT Product Mass Market, Odido Neill Whitworth, Director Commercial Customer Enablement Operations, UK, Virgin Media O2 Ari Banerjee, Chief Strategy Officer, Netcracker Choosing the Right Partner for Automation and Service VelocityWednesday, June 1811:15 a.m. CETSpeakers: Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Netcracker is a Diamond sponsor of the event and will exhibit at Stand 314, where it will demonstrate its leadership in implementing AI and automation to transform operators' IT infrastructure and help them deliver an exceptional experience for their customers. Netcracker is also participating in a pioneering Moonshot Catalyst project, "Monetizing Federated Connectivity for Automotive OEMs," with NTT Data, Vodafone, Toyota and other automotive industry players. This collaboration addresses the challenge of integrating advanced connectivity for automobiles and how using standardized APIs and a robust edge infrastructure can help enable seamless data exchange. About Netcracker TechnologyNetcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit View source version on Contacts Media Contact Anita KarvéNetcracker TechnologyMediaGroup@
National Post
6 days ago
- Business
- National Post
Media Alert: Netcracker President Sylvain Seignour and CIOs From Customers Odido and TELUS Featured in DTW Ignite Keynote
Article content During Additional Panels, Customers Telenet and Virgin Media O2 Will Join Netcracker for Discussions on the Power of Automation and Digital Transformation to Elevate Customer Experience Article content WALTHAM, Mass. — Netcracker Technology: Article content Article content Event: Article content DTW Ignite Article content Article content Location: Article content Bella Center, Article content Article content Copenhagen, Denmark Article content Article content Speaking Sessions: Article content Wednesday, June 18 Article content Article content 11:15 – 11:40 a.m. CET Article content Article content Stage B Article content Article content Speakers: Article content Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Article content Tuesday, June 17 Article content Article content 12:30 – 1:00 p.m. CET Article content Article content Stage D Article content Article content Speakers: Article content Tuesday, June 17 Article content Article content 4:00 – 4:30 p.m. CET Article content Article content Impact Stage Article content Article content Speakers: Article content Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit Article content Article content Article content Article content Article content Contacts Article content Media Article content Article content Article content Article content
Yahoo
6 days ago
- Business
- Yahoo
Media Alert: Netcracker President Sylvain Seignour and CIOs From Customers Odido and TELUS Featured in DTW Ignite Keynote
During Additional Panels, Customers Telenet and Virgin Media O2 Will Join Netcracker for Discussions on the Power of Automation and Digital Transformation to Elevate Customer Experience WALTHAM, Mass., June 16, 2025--(BUSINESS WIRE)--Netcracker Technology: Event: DTW IgniteLocation: Bella Center, Copenhagen, DenmarkSpeaking Sessions: Choosing the Right Partner for Automation and Service VelocityWednesday, June 1811:15 – 11:40 a.m. CETStage BSpeakers: Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Driving Customer-Centric Services with Composable IT and Digital BSSTuesday, June 1712:30 – 1:00 p.m. CETStage DSpeakers: Sami Chabbah, VP Commercial Platforms, Telenet Adrian Kempton, VP Architecture, TELUS Bob Titus, CTO, Netcracker Digital Transformation as the Catalyst for Exceptional Customer ExperiencesTuesday, June 174:00 – 4:30 p.m. CETImpact StageSpeakers: Bas Touw, Head of IT Product Mass Market, Odido Neill Whitworth, Director Commercial Customer Enablement Operations, UK, Virgin Media O2 Ari Banerjee, Chief Strategy Officer, Netcracker About Netcracker TechnologyNetcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit View source version on Contacts Media Anita KarvéNetcracker TechnologyMediaGroup@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
6 days ago
- Business
- Business Wire
Media Alert: Netcracker President Sylvain Seignour and CIOs From Customers Odido and TELUS Featured in DTW Ignite Keynote
WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology: Event: DTW Ignite Location: Bella Center, Copenhagen, Denmark Speaking Sessions: Choosing the Right Partner for Automation and Service Velocity Wednesday, June 18 11:15 – 11:40 a.m. CET Stage B Speakers: Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Driving Customer-Centric Services with Composable IT and Digital BSS Tuesday, June 17 12:30 – 1:00 p.m. CET Stage D Speakers: Sami Chabbah, VP Commercial Platforms, Telenet Adrian Kempton, VP Architecture, TELUS Bob Titus, CTO, Netcracker Digital Transformation as the Catalyst for Exceptional Customer Experiences Tuesday, June 17 4:00 – 4:30 p.m. CET Impact Stage Speakers: Bas Touw, Head of IT Product Mass Market, Odido Neill Whitworth, Director Commercial Customer Enablement Operations, UK, Virgin Media O2 Ari Banerjee, Chief Strategy Officer, Netcracker About Netcracker Technology Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit
Web Release
11-06-2025
- Business
- Web Release
C Spire Leverages Netcracker's GenAI Capabilities for Improved Customer Experience and Operational Efficiency
Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider's billing care experience and driving automated care operations. C Spire, which operates a gigabit fiber and nationwide 5G network to support B2C and B2B customers, has upgraded to the latest version of Netcracker Revenue Management, including the pre-integrated GenAI solution, which includes embedded features that will be incorporated onto C Spire's website. The goal is to significantly improve the end customer experience through automation of the billing care process and incorporation of AI agents. C Spire's customers and service agents can use the GenAI solution to receive answers to queries related to billing, thereby reducing call center traffic, streamlining operations and lowering OpEx for the operator. C Spire will also be well positioned to expand its implementation into additional use cases to support increased personalization during the sales cycle as well as driving revenue growth and ARPU. 'Netcracker's GenAI solution was very appealing to us, so knowing we can integrate it with the revenue management offering made it an easy decision to deploy,' said Brad Carpenter, COO at C Spire. 'GenAI's use cases for CSPs are extremely compelling, and starting out with a frequent pain point of billing care related calls will result in immediate benefits for us, such as a better Net Promoter Score.' 'We're excited to bring our GenAI capabilities to C Spire's customers and care agents, all of whom will quickly see the advantages of having this integrated solution,' said Bob Titus, CTO at Netcracker. 'C Spire is looking ahead to bringing in the latest technology and developments to grow the business while ensuring customers also have the tools to get answers in real time.'
