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Arab News
5 days ago
- Arab News
Pakistan says resolved over 30,000 Hajj pilgrims' complaints
ISLAMABAD: A facilitation center set up by the Pakistani government in Makkah for this year's Hajj resolved over 30,000 complaints filed by pilgrims, the religion ministry said on Tuesday. This year's Hajj took place from June 4 to June 9, drawing millions of pilgrims to the holy cities in Saudi Arabia. Pakistan sent over 115,000 pilgrims under both the government and private schemes. Ayesha Ijaz, the person in charge of the facilitation center in Makkah, told Pakistan's religious affairs ministry that the center has been specially set up to help Pakistani pilgrims in Saudi Arabia. 'The facilitation center established by the Government of Pakistan in Makkah to provide exemplary facilities to Pakistani pilgrims during and after Hajj 2025 has successfully resolved over 30,000 complaints,' the Ministry of Religious Affairs (MoRA) said. It said thousands of Pakistani Hajj pilgrims were provided immediate assistance related to travel issues, lost tickets, accommodation, food and other important matters. 'The center operates round the clock and has various special departments, including the Departure Cell, Zong Desk, Maktab Desk, Madinah Departure Cell, Complaints Cell and 24/7 Call Center,' Ijaz said. Hafiz Obaidullah Zakaria, who is in charge of the Complaints Cell, said 30,147 complaints have been registered so far related to Hajj 2025. 'Of these, 2,446 complaints were resolved within 24 hours, 113 are under process, while 580 complaints were declared inauthentic,' he was quoted as saying by the religion ministry. The religion ministry said this year, multiple channels were provided to pilgrims for registering complaints, including a 24-hour call center, WhatsApp, toll-free numbers and other platforms. It said the number of complaints had been reduced significantly, which reflected impressive arrangements undertaken by the government. 'The timely actions of the facilitation center and effective complaint management have set a new precedent for Hajj operations, which has been appreciated not only by the authorities but also by the pilgrims,' the ministry said. The last Pakistani flight carrying Hajj pilgrims back to the country is scheduled to arrive on July 10.
Arab News
5 days ago
- Arab News
‘Game changer': Pakistan says resolved over 30,000 Hajj pilgrims' complaints
ISLAMABAD: A facilitation center set up by the Pakistani government in Makkah for this year's Hajj resolved over 30,000 complaints filed by pilgrims, the religion ministry said on Tuesday. This year's Hajj took place from June 4 to June 9, drawing millions of pilgrims to the holy cities in Saudi Arabia. Pakistan sent over 115,000 pilgrims under both the government and private schemes. Ayesha Ijaz, the person in charge of the facilitation center in Makkah, told Pakistan's religious affairs ministry that the center has been specially set up to help Pakistani pilgrims in Saudi Arabia. 'The facilitation center established by the Government of Pakistan in Makkah to provide exemplary facilities to Pakistani pilgrims during and after Hajj 2025 has successfully resolved over 30,000 complaints,' the Ministry of Religious Affairs (MoRA) said. It said thousands of Pakistani Hajj pilgrims were provided immediate assistance related to travel issues, lost tickets, accommodation, food and other important matters. 'The center operates round the clock and has various special departments, including the Departure Cell, Zong Desk, Maktab Desk, Madinah Departure Cell, Complaints Cell and 24/7 Call Center,' Ijaz said. Hafiz Obaidullah Zakaria, who is in charge of the Complaints Cell, said 30,147 complaints have been registered so far related to Hajj 2025. 'Of these, 2,446 complaints were resolved within 24 hours, 113 are under process, while 580 complaints were declared inauthentic,' he was quoted as saying by the religion ministry. The religion ministry said this year, multiple channels were provided to pilgrims for registering complaints, including a 24-hour call center, WhatsApp, toll-free numbers and other platforms. It said the number of complaints had been reduced significantly, which reflected impressive arrangements undertaken by the government. 'The timely actions of the facilitation center and effective complaint management have set a new precedent for Hajj operations, which has been appreciated not only by the authorities but also by the pilgrims,' the ministry said. The last Pakistani flight carrying Hajj pilgrims back to the country is scheduled to arrive on July 10.
Express Tribune
02-06-2025
- Politics
- Express Tribune
Ministry advises 'strict adherence' to Saudi laws
The Ministry of Religious Affairs and Interfaith Harmony (MoRA) on Monday advised Pakistani pilgrims to comply fully with Saudi regulations, particularly during Mashair days in Mina, Arafat, Muzdalifa and Jamarah. Issuing an advisory ahead of Hajj starting from 8th Zilhajj (June 4 – Wednesday), Secretary Religious Affairs Dr Syed Ataur Rehman emphasized the importance of following the instructions of Saudi authorities without argument. He cautioned Pakistani pilgrims that violating Saudi laws and engaging in prohibited activities could bring a bad name for the country, and stressed that individuals would be responsible for their own actions.
Business Recorder
07-05-2025
- Business
- Business Recorder
Free SIMs, roaming services: Zong 4G to facilitate over 91,000 pilgrims
KARACHI: Zong 4G is partnering with the Ministry of Religious Affairs (MoRA) for Hajj 2025 in a strategic initiative that will facilitate over 91,000 Pakistani pilgrims with free SIMs and international roaming services, ensuring uninterrupted communication during their sacred journey. Recognising that a substantial number of individuals will be performing Hajj privately, the company remains dedicated to providing seamless connectivity to all pilgrims, regardless of their travel arrangements, so they can stay connected with loved ones throughout this profound experience. Zong 4G's Hajj 2025 telecom package provides pilgrims with comprehensive connectivity solutions, including 240 international minutes, 60 SMS, and 2GB of dedicated data for WhatsApp and another 10GB of data without any restrictions. These carefully designed provisions ensure pilgrims remain seamlessly connected throughout their spiritual journey. Beyond connectivity, Zong will provide pilgrims with real-time in-app tracking, a dedicated helpline, and on-ground support through strategically placed kiosks in the Kingdom of Saudi Arabia, ensuring immediate assistance and access to additional services when needed. Khurram Ishaq, Director LDI & International Business at Zong 4G informed that it's a privilege to serve the Hajj pilgrims of Pakistan on their sacred journey. Zong 4G see this initiative not just as a service, but as civic duty to ensure every pilgrim stays connected with their loved ones and receives the support they need, no matter where they are. 'Through seamless international roaming, dedicated data for essential apps, and on-ground assistance in Saudi Arabia, we are proud to enable a spiritually enriching and worry-free experience,' he added. Copyright Business Recorder, 2025
