Latest news with #Microsoft-based
Associated Press
29-05-2025
- Business
- Associated Press
Program Framework Rebrands to Power Framework in Celebration of 20th Anniversary
Program Framework rebrands as Power Framework on its 20th anniversary, forging a new era of growth in Microsoft-powered project and risk management solutions. ''We're deeply grateful to our clients for their support over the past 20 years. 'This rebrand reflects our ambition to continue shaping the future of project and portfolio management worldwide'— Gero Renker LONDON, ENGLAND, UNITED KINGDOM, May 29, 2025 / / -- Program Framework, a trusted provider of Microsoft-based Project Portfolio and Enterprise Risk Management solutions, officially rebrands as Power Framework marking its 20th anniversary and a bold new chapter in the company's growth. The rebrand unites the company and product identity under a single, forward-looking name that reflects its evolution into a global provider of Microsoft Cloud-based solutions. It signals a strategic milestone for the business, the team, and its growing international client base. Founded in 2005, Power Framework has spent two decades enabling organisations—from start-ups and non-profits to multinational enterprises—to improve project alignment, collaboration, and delivery maturity. Its flagship Project Portfolio Management (PPM) and Enterprise Risk Management (ERM) solutions, built on the Microsoft Power Platform, have empowered transformation across industries and sectors. 'As we celebrate 20 years in business, the rebrand to Power Framework brings our company and solutions under one name,' said Gero Renker, Director of Power Framework. 'It reflects the strength of our offering and our commitment to delivering scalable, data-driven project and risk management to a global audience.' With rising international demand for Microsoft-native tools, Power Framework is expanding its presence across Europe, North America, Africa and the Middle East. Robust architecture, trusted support, and cross-border implementation expertise position the company for continued global growth. There will be no changes to existing services or client contracts. As part of the rebrand, the former website ( ) will be retired, and clients can now enjoy its new digital home right here. The updated site features refreshed branding, streamlined navigation, and in-depth solution resources. 'We're deeply grateful to our clients for their support over the past 20 years,' added Renker. 'This rebrand reflects where we are today—and where we're going next—as we continue to shape the future of project and portfolio management around the world.' About Power Framework Power Framework is a trusted provider of Project Portfolio Management (PPM) and Enterprise Risk Management (ERM) solutions built on the Microsoft Power Platform. Power Framework empowers organisations to shift culture, strengthen governance, and build maturity in project and risk management—delivering measurable, strategic impact and thereby maximising return on Microsoft cloud investment for their clients. Gero Renker Power Framework +44 7714 720007 email us here Visit us on social media: LinkedIn YouTube Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Malaysian Reserve
29-05-2025
- Business
- Malaysian Reserve
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ — Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. 'Our goal was to create AI tools that actually make life easier for both technicians and end users,' said Scott Restivo, CEO of Crow Canyon Software. 'With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience.' Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes.
Yahoo
29-05-2025
- Business
- Yahoo
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ -- Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. "Our goal was to create AI tools that actually make life easier for both technicians and end users," said Scott Restivo, CEO of Crow Canyon Software. "With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes. SOURCE Crow Canyon Software
Time Business News
25-05-2025
- Business
- Time Business News
10 Best Software Development Companies in Oshawa
Oshawa, a thriving city in Ontario's Durham Region, is evolving from its manufacturing roots into a growing centre for innovation and technology. With the rise of digital transformation across industries like healthcare, education, logistics, and finance, businesses in Oshawa are seeking reliable partners to build custom software solutions tailored to their unique needs. According to a recent report by Statista, the global custom software development market is expected to exceed $167 billion by 2025. In Canada, mid-sized cities like Oshawa are quickly catching up as ideal hubs for digital innovation—thanks to lower costs, a talented workforce, and strong local support. Whether you're a startup, a growing business, or an enterprise looking to modernise operations, finding the right development partner is key. Here's a curated list of the 10 Best Software Development Companies in Oshawa. Ditstek Innovations (DITS) is a global software development company offering end-to-end digital solutions. Known for its agile delivery and focus on clean, scalable code, DITS builds custom applications tailored to business goals. Services: Web and mobile app development, cloud migration, legacy modernisation Industries: Healthcare, logistics, education, legal, retail Digital Chaos is an Oshawa-based development agency that focuses on building intuitive, high-performance applications. Their custom software helps businesses streamline processes and improve user experience. Services: Web & mobile app development, UI/UX design, database solutions Industries: Startups, retail, education Weever Apps is a trusted name in Ontario for enterprise-grade digital tools. They specialise in creating user-friendly applications that improve operational efficiency and compliance. Services: Custom enterprise apps, workflow automation, dashboards Industries: Manufacturing, food processing, logistics While primarily an SEO agency, NetGain also offers robust web development and custom software services for businesses looking to improve digital performance through tailored platforms. Services: Custom websites, backend platforms, CRM tools Industries: Healthcare, professional services Cloud Orbit is known for its innovative development strategies and cloud-first approach. They build secure, scalable applications and specialise in Microsoft-based solutions. Services: Cloud apps, custom business tools, data analytics Industries: Finance, logistics, insurance Located near Oshawa, VivosWeb offers comprehensive software and digital solutions. Their development services focus on helping small to mid-sized businesses digitise operations and grow online. Services: Web development, app development, eCommerce platforms Industries: SMEs, eCommerce, legal Though primarily a design and digital marketing agency, Ayokay Creative also develops user-focused applications and integrates business systems to create seamless digital experiences. Services: Web development, app integrations, CRM/ERP tools Industries: Retail, nonprofits, professional services Northern Devs is a development collective serving businesses across Ontario, including Oshawa. Their team of developers delivers flexible, agile solutions from MVPs to full-scale enterprise apps. Services: SaaS development, mobile apps, business automation Industries: Startups, healthcare, e-learning Binary Vision offers custom software and digital product development services. Their tailored approach makes them a great fit for companies looking to transform internal systems or launch new digital products. Services: App development, process automation, integrations Industries: Legal, healthcare, SMEs Web Works is a local agency providing digital development and IT support. With a strong presence in the Durham Region, they are known for affordable and effective web and software solutions. Services: Web development, backend systems, business apps Industries: Local businesses, nonprofits, education Better Communication: On-site meetings and real-time collaboration On-site meetings and real-time collaboration Local Market Understanding: Developers who understand your industry and audience Developers who understand your industry and audience Custom Solutions: Built specifically for your business challenges Built specifically for your business challenges Scalable Services: From MVPs to enterprise-grade applications From MVPs to enterprise-grade applications Support & Maintenance: Easier access to post-launch help Oshawa is home to a diverse range of custom software development companies ready to support your digital growth. Whether you're launching a new product, automating internal workflows, or upgrading your existing platforms, the companies listed above bring both technical expertise and local market understanding to the table. Looking to bring your software idea to life? Start by reaching out to one of Oshawa's top developers and unlock the potential of custom digital solutions for your business. TIME BUSINESS NEWS
Yahoo
09-05-2025
- Business
- Yahoo
Digital sovereignty and national AI creates opportunities
With the current geopolitical tensions and global powers trying to win the AI race, digital sovereignty and national AI are being driven through strategic national initiatives. Digital sovereignty is already a key concern for various governments as the use of technology becomes pervasive, in various aspects including social services and critical infrastructure. The extent of digital solutions and their importance means a country's control over its infrastructure, data, and systems, without influence from foreign entities is paramount. This is accentuated by the growing geopolitical tensions around the globe and the need to protect against extraterritorial laws that may compromise data sovereignty. Digital sovereignty has been driven in part by data protection regulations. With the rapid development and adoption of AI, it has become even more crucial since sensitive data may need to be processed for training AI models. Alongside data protection, digital sovereignty needs to take into account operational sovereignty, which means maintaining visibility and control over operations using trusted personnel and entities. Technical sovereignty is another consideration, which ensures the ability to run applications without being overly dependent on foreign suppliers. Open-source applications play a crucial role in achieving this objective. The increased emphasis on digital sovereignty has created opportunities for home-grown IT services providers and telecom operators that already have strong relationships with the public sector and major enterprises in the markets they serve. For example, Capgemini and Orange launched Bleu, a company they have jointly created to offer Microsoft-based cloud services that meet standards set by French authorities for data protection and sovereignty requirements. This helps Bleu to target critical infrastructure operators, public institutions, and enterprises in regulated industries across France. It also mitigates against US extraterritorial law (CLOUD Act). Besides France, sovereign cloud solutions have also been introduced by European countries, for example, by T-Systems in Germany and Proximus in Belgium. The trend is now quickly shifting to sovereign AI solutions. For example, Capgemini has worked with Telenor to develop Norway's first sovereign AI cloud service in collaboration with Nvidia. Telenor's AI factory was launched in late 2024 to help enterprises adopt AI, which ensuring security, sustainability (it runs on 100% renewable energy), and data sovereignty within Norway. Atos has also won deals to develop sovereign AI capabilities. Most recently, its Eviden business unit won a EUR50 million contract with Serbia's Office for IT and eGovernment to deploy a national AI factory, comprising an AI center of excellence and an AI-dedicated supercomputer platform. Eviden is deploying its BullSequana XH3000 supercomputer, which is designed and manufactured in France, which helps to alleviate hardware supply chain concerns. The recent announcement by the EU to set up AI gigafactories will be another catalyst. This is not just happening in Europe. Sovereign cloud and AI solutions are also being deployed in the Middle East and Asia-Pacific. National AI programs have been driven by government initiatives but often undertaken by domestic telecom operators and other local companies. For example, in Saudi Arabia, the Saudi Data and Artificial Intelligence Authority (SDAIA) has been developing the country's sovereign AI cloud and building an ecosystem, which includes key players such as stc and Aramco Digital. In Thailand, underpinned by the government's National AI Strategy (2022-2027), local players such as True, Cloud, and Gulf Edge have also been actively building AI capabilities in the country by working with various global technology partners. While the local IT service providers and telcos are well-positioned to develop the AI infrastructure, they often do not have extensive AI expertise to help enterprises develop solutions and human capital. Major global systems integrators have been developing their AI practice, which can help their telco customers/partners in various markets bridge the gap. This can also include building the right technology partner ecosystem, strengthening security posture, and developing AI expertise. "Digital sovereignty and national AI creates opportunities" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
