Latest news with #LicensingAgency
Hi Dubai
3 days ago
- Automotive
- Hi Dubai
RTA Cuts Vehicle Licensing Services by 74% to Streamline Customer Experience
Dubai's Roads and Transport Authority (RTA) has reduced its vehicle licensing services from 54 to just 14, marking a 74% drop as part of a major digital transformation initiative aimed at enhancing customer experience and service efficiency. The move is part of the RTA's '360 Comprehensive Services' plan, which seeks to unify and simplify public services through a holistic, tech-driven approach. The goal is to deliver faster, more seamless, and personalized services in line with Dubai's vision to become the world's most digitally advanced city. Ahmed Mahboob, CEO of the RTA's Licensing Agency, said the overhaul aligns with broader government strategies to elevate Dubai's service excellence. 'The integration reengineers licensing procedures, reduces physical visits, shortens processing times, and supports smart mobility,' he noted. Key features of the transformation include the consolidation of services through the 'Dubai Now' app and the adoption of the UAE Pass for secure, unified digital access. One notable improvement is the Request for Vehicle Registration Certificate, which previously required 13 separate service steps but is now processed through a single, streamlined transaction. Six export and transfer-related services have also been merged under one unified category, 'Vehicle Registration Cancellation,' while service titles across the platform have been revised for clarity. By integrating with local and federal entities and adopting advanced technologies, the RTA aims to improve operational sustainability, efficiency, and the overall quality of life for both individual and corporate users. The initiative reinforces Dubai's ambition to set global benchmarks in smart transport and public service delivery. News Source: Emirates News Agency
Gulf Business
3 days ago
- Automotive
- Gulf Business
Dubai cuts vehicle licensing services by 74% in major streamlining drive
Image: Dubai Media Office/ RTA Dubai's Roads and Transport Authority (RTA) has reduced its total number of vehicle licensing services from 54 to 14, marking a 74 per cent reduction in services as part of a major effort to enhance operational efficiency and deliver a seamless digital experience to customers. Ahmed Mahboob, CEO of the Licensing Agency at RTA, said the consolidation is part of the authority's '360 Comprehensive Services' plan, an integrated approach designed to align with Dubai's strategic objectives of delivering streamlined and personalised government services. 'This step is part of the '360 Comprehensive Services' plan – a new, integrated vision built on a holistic methodology that targets key areas and efficiently supports Dubai's strategic goals of delivering seamless, proactive, and personalised services that meet rising expectations and evolving needs,' said Mahboob. 'The initiative also aligns with the rollout of multiple services via the unified 'Dubai Now' app, enhancing operational efficiency and ensuring greater integration with other government platforms,' he added. Mahboob added that the RTA remains committed to establishing Dubai as a global benchmark for smart and sustainable transport systems, and to improving its standing in government service excellence. 'This also aligns with efforts to elevate Dubai's standing in government service excellence and advance its ambition to become the world's most digitally advanced city,' he said. Read: Simplified customer journeys with cut in vehicle licensing services The reengineering of vehicle licensing procedures has simplified customer journeys, reduced the number of steps and physical visits required, and cut processing times, according to the RTA. The reforms aim to raise service standards for both individuals and corporate clients, aligning with top international benchmarks. The initiative is supported by advanced technologies and deeper integration of data between local and federal entities. A key feature includes the introduction of electronic signatures via UAE Pass, enabling full digital access to Among the services streamlined is the Request for Vehicle Registration Certificate, which previously required 13 separate service requests but has now been consolidated into a single digital transaction. Additionally, six services related to vehicle export and transfer have been merged under a new unified service named 'Vehicle Registration Cancellation', and several service titles have been revised for clarity and simplicity.
Khaleej Times
04-06-2025
- Business
- Khaleej Times
Dubai: RTA records violations in driver training inspection campaigns
Several violations, including poor tyre maintenance and non-compliance with training session hours, were recorded at some driver training facilities in Dubai, the Road and Transportation Authority (RTA) announced on Wednesday. RTA said a series of 'comprehensive inspection campaigns' were held across driver training facilities in the emirate for three months. 'The inspection campaigns covered 26 training facilities, during which a total of 2,391 inspections were conducted and several violations were recorded. Among the most notable violations were failure to meet the technical standards for motorcycle tyre maintenance and non-compliance with the training session durations specified by the RTA.' The inspections checked all facilities and equipment used in practical driving lessons. 'One of the key objectives of the inspection campaign is to stress the importance of regular motorcycle maintenance and the correct placement of directional signage on training tracks, as both are critical to delivering a smooth and safe training experience that meets the highest standards of safety and training quality,' Saeed Al Ramsi, director of licensing activities monitoring at RTA's Licensing Agency, said in a statement sent to Khaleej Times. 'These campaigns are part of RTA's efforts to improve service efficiency and ensure that all relevant entities comply with the applicable regulations in a way that enhances the customer experience and their trust in the quality of services delivered,' he added.
What's On
28-05-2025
- Automotive
- What's On
Booking vehicle tests in Dubai? You'll now have to do it online
Turning queues into screen taps… Own a car in Dubai? In a move that's all about convenience and cutting-edge tech, Dubai's Roads and Transport Authority (RTA) has rolled out a new online booking system for vehicle testing services in Dubai. The service allows drivers to book appointments for vehicle inspections. Which means you can finally say goodbye to long queues and hello to seamless scheduling, all from your phone or laptop. You can make your booking via the RTA website or mobile app. The initiative is designed to cut down waiting times, reduce congestion at testing centers, and improve overall customer satisfaction. According to Qais Al Farsi, Director of Vehicle Licensing at RTA's Licensing Agency, booking an appointment 'will help reduce waiting times by around 40 per cent. It will also improve occupancy rates, particularly at centres where utilisation had previously exceeded 80 per cent.' Not a fan of booking ahead? You can still walk in — but only at Tasjeel Hatta. Everywhere else, skipping the appointment will cost you an extra Dh100. So, you may as well get out your phone, and get your bookings done after a few quick taps. It's a smart move for a city constantly striving to stay ahead in innovation and service excellence. Thanks for making it easier for us, RTA… Other ways RTA is making life on the move easy nol cards In January 2024, Dubai's Roads and Transport Authority (RTA) announced that they will be upgrading the current nol card system. The upgrade will mean you won't need your physical nol cards to tap in and out anymore… you just need your mobile phone. RTA announced the project is due for completion by the end of 2026. The upgrade, as of March was 40 per cent complete. The upgrade will see a shift from the existing card-based ticketing system to a more advanced account-based ticketing (ABT) technology. The shift will ensure the system keeps pace with global advancements in digital payments and financial technology (fintech). Read more about the project here. @rta_dubai Images: RTA and Unsplash > Sign up for FREE to get exclusive updates that you are interested in
Khaleej Times
21-05-2025
- Automotive
- Khaleej Times
Dubai: RTA issues 88 traffic fines to heavy trailer owners for technical faults
Dubai's Roads and Transport Authority (RTA) announced on Wednesday it issued 88 traffic violations against heavy trailers that were found with broken-down tyres, defective lighting, no reflective stickers, and improper loading of vehicles that posed a danger to the road or other users. RTA said a comprehensive trailer safety inspection campaign was held across six key locations in Dubai in the first quarter of 2025 to enhance road safety. The campaign included 2,638 field inspections of heavy vehicles at several strategic locations along key roads, notably Sheikh Mohammed bin Zayed Road and Emirates Road. 'During these inspections, 177 trailers were checked to ensure compliance with safety requirements, including tyre safety standards, brake efficiency tests, lighting systems, license validity, driver permits, and other essential procedures related to approved safety standards,' RTA said. 'The campaign identified 134 technical faults and issued 88 violations against heavy trailers, addressing several key issues, including unroadworthy tyres, defective lighting on the rear and sides of the trailer, the absence of reflective stickers on the rear of trailers, and improper loading of vehicles that posed a danger to the road or other users,' RTA added. '(We) are committed to conducting regular inspection campaigns across various sectors, with a particular focus on road transport, to ensure the highest levels of road safety,' said Ahmed Mahboob, CEO of the Licensing Agency at RTA. 'The goal is to curb violations through modern awareness methods. (We) aim to prevent risks arising from neglect or a lack of regular technical maintenance of heavy vehicles within the road transport sector, which is one of the most vital and influential sectors in the transportation and road safety system,' he added.
