Latest news with #JohnLyttle
Daily Mirror
4 days ago
- Business
- Daily Mirror
Co-op issues new 'thank you' reward for shoppers after cyber attack
The UK convenience store chain confirmed last month it had been the victim of a cyber attack, which saw part of its IT system taken down and some shelves left empty Co-op has issued a new 'thank you' discount for members of its loyalty scheme following the cyber attack which saw customer data stolen. The UK convenience store chain confirmed last month it had been the victim of a cyber attack, which saw part of its IT system taken down and some shelves left empty. In a new update, Co-op confirmed its 2,300 food stores have returned to usual trading and has launched a new offer to its loyalty scheme members, with 25% off a shop when they spend £40 or more. This deal, which is running for one week from June 18, is also available to new members that join Co-op. It costs £1 to become a Co-op member. Matt Hood, Managing Director, Co-op Food, said: 'I'm very proud that, thanks to the work of our colleagues, we are very near to making a full and complete recovery from the recent cyber attack on our Co-op, and I'm delighted to see our stores looking back to normal and being able to serve our shoppers and communities. 'We are so grateful to our member owners for their support and patience with us during what was a very difficult time and hope this gesture of appreciation goes a little way to showing them our thanks, with more value rewards to come over the summer. 'Co-op stores are now full of summer products, providing great value and good quality food and drink, so there is lots to choose from for our members to use the thank you offer. 'Our Co-op is a special business, 180 years old, with people, community and a sense of purpose at its heart, and our member owners are our backbone, giving us the focus to ensure we continue to run the best small shops in the UK.' It comes after Marks and Spencer reopened its website to shoppers following a separate cyber attack. In a statement published on social media, M&S managing director of clothing, home and beauty John Lyttle said: 'More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. 'Thank you sincerely for your support and for shopping with us.' M&S halted orders on its website over the Easter weekend, and was also left with empty shelves after being targeted by hackers. Customer personal data was also taken by hackers in the attack. M&S revealed last month that the hack was caused by 'human error' and would cost it around £300million. Chief executive Stuart Machin said on reporting annual figures in May that hackers gained access to the company's IT systems through a third party.
Daily Mirror
15-06-2025
- Business
- Daily Mirror
M&S shopper tells everyone to 'check till receipt' after spotting error
Marks and Spencer was originally founded in 1884 and is known and loved for its high quality clothing, homeware, accessories and food. Recently, the retailer has been dealing with a cyber attack A Marks and Spencer shopper has urged fellow customers to check their receipts after shopping at the high street favourite and spotting a pricing error on hers. The retailer is still dealing with the ramifications of a 'cyber incident' that kicked off in April and initially seriously impacted customers' ability to make contactless payments, while also affecting the company's processing of click-and-collect orders across multiple UK stores. In a bid to get things under control, M&S bosses took the dramatic measure of temporarily halting all online orders. On April 22, M&S chief executive Stuart Machin apologised to customers via a statement. The CEO said the company was 'managing' the issue but, at the time, it was still 'necessary' to implement a series of 'small changes' to 'store operations' on a temporary basis until the situation was rectified. Stores remained open and, originally, the app and website were still fully operational but days later, on April 25, the company stopped taking online orders while the issue remained ongoing. The disruption was expected to continue throughout June and July. But now, customers are able to order online once again. On June 10, John Lyttle, managing director of fashion, home and beauty at M&S confirmed the much longed-for news in a statement shared on social media. The director said: 'We are bringing back online shopping this week. A selection of our best selling fashion ranges will be available for home delivery to England, Scotland and Wales from today. 'More of our fashion, home and beauty products will be added every day and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. Thank you sincerely for your support and for shopping with us.' However, some customers are still convinced things aren't quite back to normal with the beloved British icon. One mum popped in store to pick up a few items and quickly spotted the price she saw on the shelves hadn't been reflected on her receipt. On Mumsnet, in a post titled 'M&S, check your till receipt', she explained: 'Bought a food item yesterday and the price charged at the till (£3.75) was higher than that shown on the shelf edge ticket (£3.50).' Of course, pricing blunders can happen at all stores but the mum was keen to encourage shoppers to be vigilant in the wake of Marks and Spencer's cyber incident. She added: 'The assistant apologised, took off the shelf edge marker and apologised saying that since the cyber attack pricing and delivery have been a problem.' In the comments section, people shared their thoughts. One person wasn't concerned at all and said: 'These things can happen in any shop! I've had it happen in other major retailers.' Another quipped: 'This is an everyday occurrence in French supermarkets. I think they make their prices up on the day.' In a follow up comment, the mum agreed that such pricing errors can happen in any store and added: 'That's why it's good to check receipts, but be especially careful with M&S until they completely resolve their issues.'
Wales Online
13-06-2025
- Business
- Wales Online
M&S statement on dates for when Sparks gifts scheme will resume
M&S statement on dates for when Sparks gifts scheme will resume You can get a special gift such as biscuits or prosecco through the scheme M&S has issued an update about when its Sparks services will resume (Image: Getty ) M&S customers pleased to be able to make their online orders again may need to wait a bit longer until their Sparks rewards are back up and running. As it continue to recover from a significant cyber attack, the popular chain has resumed accepting online orders, much to the relief of shoppers who were unable to place orders remotely or in-store for several weeks. But other services as part of the Sparks rewards scheme continue to be affected. Those signed up to the programme can get a range of rewards including personalised offers. You can even get a special birthday gift from M&S if you add your date of birth to your Sparks profile, but this offer is suspended for the time being. One worried member of the Sparks programme contacted M&S via social media, distressed that online ordering resumed the day after they turned 40, raising concerns about missing out on their birthday perk. M&S assured the customer with this reply: "We're working hard to resume normal Sparks services. Once Sparks is back up and running we'll be in touch about your Delivery Pass. "Also, customers who are eligible for a Birthday Treat in June will receive this at a later date once the system is fully restored. Thank you for your patience and continued support, we are incredibly grateful." To mark your special day, the Sparks Birthday Treat offers a complimentary gift from M&S, which could be anything from clothing and beauty products to homeware or a tasty treat like prosecco or biscuits. The range of gifts is determined by M&S, as clarified on their website: "M&S reserves the right to amend the list of birthday treats from time to time." Article continues below The guidance further explains: "The birthday treat that a customer receives is final and M&S shall not be liable should the birthday treat not be suitable to a customer." To ensure you're included in this offer, log in to your Sparks account, go to 'My Account' and click on 'Personal details', under 'PROFILE'. You can also add your date of birth through the M&S app, following the same process. But be aware, if you register your date of birth within 35 days of your birthday, you may not receive your treat until the next year. In a statement about the return of the online order services, John Lyttle, M&S managing director of clothing, home and beauty said on Tuesday (June 10): "We are bringing back online shopping this week. Article continues below "A selection of our best-selling fashion ranges will be available for home delivery to England, Scotland and Wales. More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. "Thank you sincerely for your support and for shopping with us." Shoppers have been warned to stay alert for scams as some customer details were compromised in the cyber attack. This included personal information such as email addresses and order histories.
Daily Mirror
13-06-2025
- Business
- Daily Mirror
M&S update over when Sparks Birthday Treats will relaunch
Loyal customers can get a item of clothing, homeware or food and drink as part of the special offer M&S shoppers happy to see they can make online orders may have to wait a while longer until full services resume for the Sparks rewards scheme. Customers can now place orders online again after the chain was hit by a major cyber attack that resulted in orders both in store and online being paused for many weeks. The M&S Sparks scheme offers loyal customers a range of rewards including personalised offers and discounts, and if you include your date of birth on your Sparks profile, you can even get a special birthday gift from the retailer. One concerned Sparks member contacted M&S over social media frustrated that the online orders had resumed the day after their 40th birthday, and so they were worried they would miss out on their treat. In response, M&S said: "We're working hard to resume normal Sparks services. Once Sparks is back up and running we'll be in touch about your Delivery Pass. Also, customers who are eligible for a Birthday Treat in June will receive this at a later date once the system is fully restored. Thank you for your patience and continued support, we are incredibly grateful." To celebrate your big day, the Sparks Birthday Treat means you can get a gift from M&S such as an item of clothing, beauty, homeware or something from the M&S food and drink section, such as prosecco or biscuits. Unfortunately, there is little leeway about what gift you get. The M&S website explains: "M&S reserves the right to amend the list of birthday treats from time to time. "The birthday treat that a customer receives is final and M&S shall not be liable should the birthday treat not be suitable to a customer." To add your date of birth, you need to log into your Sparks account and click on 'Go to your account' and then click on 'Personal details', under 'PROFILE'. If you want to add your date of birth via the M&S app, you need to log into your Sparks account, go to 'My Account' and click on 'Personal details', also under the 'Profile' section. If you add your date of birthday within 35 days of your birthday, you may not get the treat until the following year. READ MORE: Kate Middleton's go-to jewellery brand has up to 50% off including £52 off her earrings M&S managing director of clothing, home and beauty John Lyttle, said in a statement on Tuesday (June 10): 'We are bringing back online shopping this week. A selection of our best-selling fashion ranges will be available for home delivery to England, Scotland and Wales. "More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. Thank you sincerely for your support and for shopping with us." Shoppers have been urged to be vigilant as some customer details were stolen in the cyber attack. This included some personal information such as email addresses and order histories.
Scottish Sun
11-06-2025
- Entertainment
- Scottish Sun
I've found the perfect summer top from M&S, and I'm even more excited now I can finally shop there online again
All recommendations within this article are informed by expert editorial opinion. If you click on a link in this story we may earn affiliate revenue. The top also comes in black FRINGE BENEFITS I've found the perfect summer top from M&S, and I'm even more excited now I can finally shop there online again IT can be heard to find a versatile top to style up for day or night without resorting to the same old T-shirt. So it's no wonder there's a new option from Marks & Spencer that has fashion fans all excited. Advertisement 3 Mum-of-two Irene took to Instagram to share her new M&S fringe top Credit: Instagram/renewearsfashion 3 She teamed the top with some wide-legged cream trousers and metallic sandals Credit: Instagram/renewearsfashion 3 The £35 number also comes in black Credit: M&S Mum-of-two Irene is among them, and took to her Instagram page to share a look at the top in question. The £35 option comes in cream or black, and features a "classic round neckline" and button up back. But it's the detail on the hem that really ups the wow factor - a gorgeous fringe trim. "How cute is this top from Marks & Spencer?" Irene captioned her Instagram Reel. Advertisement In the video, she teamed the cream top with a pair of wide-legged cream trousers, metallic sandals and a straw beach-style bag. She added some cute jewellery and wore her hair in loose, beachy waves. And other people were quick to add to Irene's praise of the top. "Love this!" one wrote. Advertisement As another agreed: "It's truly cute!" "Fringe trims give this elegant top a fun, free-spirited twist," M&S said of the Collection top on their website. Shoppers run for summer's 'wow factor' denim jacket in M&S, it's set to go viral "The textured detailing adds movement and flair, perfect for lifting everyday outfits." Shoppers haven't been able to nab anything from M&S online for over a month, following a damaging cyber attack over Easter weekend in April. Advertisement Personal data of customers, which may have included names, email addresses, dates of birth and postal addresses, was taken in the attack - after which M&S halted online orders. But now the outlet is once again accepting online orders on certain products - with "more of our fashion, home and beauty products will be added every day", John Lyttle, M&S managing director of clothing, home and beauty, said. In a statement posted on social media, he added: "We will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. "Thank you sincerely for your support and for shopping with us." Advertisement Luckily enough, the fringe top is one of the products available to buy from the M&S website now. However, due to demand, delivery will take around 10 days.
