Latest news with #J.D.Power
Yahoo
4 days ago
- Business
- Yahoo
J.D. Power: Personal loan borrowers' financial health trends downward for a third straight year
What if we told you that, according to J.D. Power, only 1 out of every 4 personal loan borrowers identify themselves as 'financially healthy'? The consumer insight data firm also rates personal loan lenders — we'll get to their rankings — but its latest survey of nearly 6,000 borrowers may be burying that surprising lead: Personal loan customers described themselves as… Financially healthy Financially vulnerable 2025 25% 47% 2024 27% 45% 2023 33% 40% Source: J.D. Power 2025 Consumer Lending Satisfaction Study 'We can trend the last three years, we've seen the overall financial health of the respondent pool decline so much, significantly,' says J.D. Power head of lending intelligence, Bruce Gehrke. Gehrke added later: 'So, when we see satisfaction flat compared with other lending satisfactions, which are moving up significantly and steadily over the last few years, we feel that maybe this just isn't hitting the mark as well as it has in the past.' Maybe it's all very simple. Combine America's record levels of consumer debt with economic uncertainty — inflation, trade wars, a finicky stock market and fears of recession — and ta-da: You have more and more personal loan holders feeling out of shape financially. But there's one snag in that story. As Gehrke alluded to, far more than 25 percent of borrowers taking out other products say their finances are just fine. Gehrke states that three in four borrowers tend to be financially healthy in J.D. Power's other studies. 'So, when we don't see that significant increase like we are seeing in other lending products, I think that there's a little bit of a miss there when it comes to the emotional side of the connection,' Gehrke says. So, what gives? Yes, there's less emotion in borrowing a personal loan than, say, a student loan for college or a mortgage for your home. The latter products can be viewed as investments in your future. Personal loans may be taken out for nearly any purpose, but typically are a way to deal with debt that already exists in a different way through consolidation. But the lack of a borrower-lender connection in personal loans might be more than inherent. It's a side effect of how easy it has become in recent years to apply, gain approval for and receive a personal loan. Fintechs have pushed brick-and-mortar banks and credit unions to offer streamlined applications, online prequalification and direct deposit within hours to a few business days. And once the loan begins, the relationship sort of ends for many people. The borrower (ideally) signs up for autopay, and the lender collects payments. Why reach out if everything is going according to plan? 'Now, I know there are some specific lenders out there that are very unique in their target customer, and they are playing an active financial health role or attempting to do that,' Gehrke says. 'So, it's not always the case more broadly. But, in a lot of these [cases], it's kind of set it and forget it.' The more you pay for something — especially if that something, like a personal loan, hasn't changed in value — the more likely you are to feel squeezed. And personal loan borrowers who have borrowed in the last 12 to 24 months (the respondent pool of J.D. Power's analysis) have paid far more, in the form of higher interest rates. Average interest rate on a two-year personal loan 2025 (Q1) 11.66% 2024 12.27% 2023 11.87% 2022 9.87% 2021 9.38% 2020 9.51% Source: Federal Reserve It's no wonder, then, that J.D. Power's highest-rated lenders tend to offer lower average personal loan interest rates. These lenders also typically lend to borrowers with strong credit and income — borrowers who are less likely to struggle with repayment, deem themselves 'financially unhealthy' and become dissatisfied with their lender. As Gehrke says, 'You can see that by looking at the rank chart.' In six years of J.D. Power performing its personal loan study, Gehrke says it's clear that the vast majority of consumers borrow for one of two ends: to consolidate higher-interest debt or, for those without substantive emergency savings, to deal with an unexpected expense. Some lenders — such as the highest-ranking American Express or Citibank — specialize in helping customers with debt consolidation. They offer credit cards, and they started offering personal loans to avoid losing those customers to other lenders that offer low-interest debt consolidation loans. Another group of lenders — think lowest-ranking OneMain Financial, OppLoans and Oportun, to name a few — also operate in the debt consolidation space. But they're more likely than peers to assist consumers with that unforeseen expense, like a surprise medical bill, even if they don't have good-to-great credit. These lenders' customers might be more likely to become dissatisfied, and consider themselves financially unhealthy, hence the lower ranking. The firm surveys personal loan borrowers who took out their loans in the previous one to two years (85 percent of respondents borrowed within the past 12 months, Gehrke says). Credit unions are less likely to be featured — and Navy Federal and USAA didn't officially rank despite their study-high ratings — because they require membership or serve exclusive audiences. The survey also poses questions to bucket respondents into one of four categories: financially healthy, financially stressed, overextended and vulnerable. Gehrke says the top-performing lenders do well because of their service in three areas, among others:Gehrke's context'This is a highly digital product: You can go into one of these websites or a mobile app, get your information in there, and in a lot of cases, have money in your checking account within a day or two.''It's the most impactful key performance indicator that we measure in the study. So, if you don't believe or feel strongly about the security actions that the lender is taking — about how they communicate with you about it, what they tell you, how you can partner with them and make the transaction more secure — that's more apt to drive a lesser satisfaction.''How the lender explains [origination fees] and when they explain that matters significantly as well. And that's something that does pop up, because all of a sudden you're getting a loan, and they take it out of the proceeds… And if that happens and you don't know that's going to happen, [it's] really, really destructive for the overall experience.' J.D. Power isn't the one source of truth, of course. Hey, Bankrate awards the top personal loans, too. But the bottom line is that the best personal loan lender for you might be different from the top choice for your neighbor. It's also not necessarily the easiest loan to get. So, how do you know which lender is the right one for you? Well, it takes consideration and research. Here's a good place to start: Weigh factors like eligibility criteria, interest rates, fees and terms.
Yahoo
5 days ago
- Automotive
- Yahoo
This Plug-in Hybrid Is the Sweet Spot Between Efficiency, Power, and Practicality
Plug-in hybrid SUVs have been quietly gaining traction in the U.S. With EV demand cooling and gas prices rising, automakers are shifting focus—PHEVs are now a key part of the plan. Buyers are taking note. Hybrids offer savings, but PHEVs go further with electric-only range, without the steep EV price tag. Though still pricier than hybrids, PHEVs are becoming more accessible. And one standout Japanese SUV leads the pack, combining strong performance, great fuel economy, and top-tier safety in one smart package. In order to give you the most up-to-date and accurate information possible, the data used to compile this article was sourced from the Toyota website and other authoritative sources, including the EPA, NHTSA, and J.D. Power. The Toyota RAV4 Prime continues to prove why it's one of the most well-rounded plug-in hybrid SUVs on the market. It blends strong performance, smart efficiency, and everyday practicality—without compromising build quality. J.D. Power gives it a solid 76 out of 100 for Quality and Reliability, reflecting the model's reputation for long-term dependability. The 2024 model has no active recalls listed by the NHTSA, though there are 11 complaints relating to several components. Toyota's track record for addressing issues is reassuring. Earlier concerns from the 2022 launch—like a faulty DC-to-DC converter and airbag glitch—were all resolved through recalls at no cost to owners, showing Toyota's commitment to keeping this PHEV SUV on solid ground. Toyota didn't build the RAV4 Prime's gas engine for thrills—it makes just 177 horsepower on its own. But pair it with two electric motors, and things get much more interesting. The front motor adds 179 horsepower and 199 lb-ft of torque, while the rear kicks in with another 53 horsepower and 89 lb-ft. Together, they deliver a punchy 302 horsepower and 288 lb-ft of torque. That setup launches the RAV4 Prime from 0 to 60 in just 5.5 seconds—quicker than you'd expect from a plug-in SUV. In fact, it's one of the fastest Toyotas you can buy right now. The RAV4 Prime pulls off some of the best efficiency numbers in its class, largely thanks to its 18.1 kWh Panasonic lithium-ion battery. That pack gives you up to 42 miles of electric-only range, with the gas engine pushing total range to an impressive 600 miles between fill-ups. It's not just long legs—it's efficient, too. The RAV4 Prime scores an estimated 94 MPGe, or 36 kWh per 100 miles, and the gas engine alone returns a solid 38 MPG. The EPA estimates you'll save around $3,750 in fuel over five years compared to the average new vehicle. On average, you'll spend just $950 a year to keep it running—about $1.35 per 25 miles on electricity, or $2.07 when using gas. A full 14.5-gallon tank? Roughly $46. A big part of the RAV4 Prime's appeal comes down to its rock-solid reliability, thanks to a smart but straightforward engine design. Toyota has honed this over decades, building on a reputation for durability and consistent performance. At its heart is the A25A-FXS 2.5-liter four-cylinder Dynamic Force powertrain, which powers all RAV4 models and several other Toyota crossovers and sedans. First introduced with the XV70 Camry in 2017, this engine blends efficiency and power with clever tech like dual direct injection and port fuel injection to keep carbon buildup in check. Toyota's longer-stroke engine design boosts reliability while keeping thermal efficiency at a solid 41 percent. It's all helped by a wider valve angle, a high-efficiency intake port with laser-clad valve seats, and a punchy 14.0:1 compression ratio. Skipping a traditional transmission in favor of a direct-drive eCVT also improves the RAV4 Prime's durability by reducing moving parts. Toyota backs the new models with a 3-year bumper-to-bumper warranty, but it's the 5-year powertrain and 10-year battery warranties that really show how much faith they have in their hybrid tech. The Jeep Wrangler 4xe still holds the crown as the top-selling PHEV SUV in the U.S., but the Toyota RAV4 Prime is quickly closing the gap. After selling 18,567 units in its debut year of 2022, Toyota saw demand jump to over 26,000 in 2023 and more than 31,000 in 2024. Toyota offers just two PHEVs—the RAV4 Prime and the Prius Prime—and the RAV4 clearly dominates, outselling its sibling by a wide margin. A big part of the RAV4 Prime's rising popularity comes down to the name itself—its reputation and familiarity really resonate with American buyers. The RAV4 was the first monocoque SUV to ditch a full 4×4 system, making it the world's original conventional crossover. That means it's a budget-friendly, comfortable daily driver that can still handle loose surfaces like gravel and sand with ease. There are plenty of options out there, but the RAV4's long-standing reputation gives it a serious edge. It's this trust and consistency that keep it at the top of the pack in the PHEV crossover and SUV market. The Toyota RAV4 Prime has a higher price tag than the regular and hybrid versions, but that's the trade-off for top-notch efficiency and trusted reliability. The base SE trim starts at around $44,265, while the premium XSE edges up to about $48,135. Unlike some other RAV4 trims, the Prime doesn't offer more adventurous options like the Woodland or TRD models. But you can still personalize your ride with extras like the $425 Supersonic Red paint or the $1,665 Weather and Moonroof package, which adds heated rear seats, a heated steering wheel, rain-sensing wipers, and an electronically adjustable sunroof. If you want rear seat heaters on the XSE trim, that's a $615 add-on by itself. For a more loaded setup, the $2,960 Premium Package bundles in the Weather package plus extra convenience, entertainment, and safety upgrades. Both trims come with a $1,350 delivery, processing, and handling fee. Beyond that, Toyota offers a wide range of accessories—from storage and cooling options to all-weather liners and even gear for your furry friends.
Time of India
13-06-2025
- Automotive
- Time of India
Charging electric cars, a bane of their owners, may be improving
Since Tesla installed its first Superchargers in 2012 for the exclusive use of its customers, owners of other electric cars have often felt like second-class citizens. They have wandered in search of electric oases in desolate parking lots, often making desperate calls to help centers after becoming stymied by balky or broken chargers. It's no surprise, then, that consumers rank problems with public electric vehicle charging and the time it takes to fuel up as their top two reasons for rejecting electric vehicles, according to J.D. Power. But help may finally be at hand. Automakers and charging companies are building new stations and updating their cars to allow drivers to more easily and quickly recharge their vehicles. They are also outfitting charging stations with more amenities such as food and bathrooms while making the devices more reliable. And because chargers are only as fast as the cars they connect with, automakers are designing new cars to absorb electricity at Usain Bolt-level speeds. In addition, many automakers have cut deals with Tesla allowing owners of other cars access to the company's fast-charging network, the largest in the country and widely considered the most reliable. There is early evidence that efforts to improve electric vehicle charging are paying off. In recent years, J.D. Power surveys showed that about 20% of attempts to charge electric vehicles at all public stations ended in failure because of faulty chargers, long lines or payment glitches. But in the first three months of 2025, overall failure rates fell to 16%, the biggest improvement since the surveys began in 2021. "The industry is finally elevating as a whole," said Brent Gruber, an executive director at J.D. Power. The number of chargers has also increased. There were about 55,200 fast chargers in the United States in May, up from 42,200 a year earlier, according to federal data. In February, a former Phillips 66 gas station in Apex, North Carolina, near Raleigh, became the first " Rechargery " from Ionna , a company created by eight automakers, including General Motors, Hyundai Motors, BMW and Mercedes-Benz. Their chargers can deliver up to 400 kilowatts of juice, far more than Tesla's 250-kilowatt Superchargers. Some cars can replenish a battery in 30 minutes or less at the higher charging speeds. When connected to chargers of 350 kilowatts or more, including those at Ionna and Electrify America, another fast-charging network, a Hyundai Ioniq 5, for example, can fill its electric "tank" from 10% to 80% in 18 minutes. That adds up to 220 miles of driving range, enough for more than three hours of highway cruising. That's quick enough to keep a road trip on schedule and the family refreshed. Ionna stations offer 24-hour service. The network has installed lighted canopies over chargers, and drivers can wait in lounges equipped with Wi-Fi, coffee bars and bathrooms while their vehicles are plugged in. Seth Cutler , Ionna's CEO, said the stations seek to transform an experience that many electric drivers dread. Public chargers are sometimes installed in sketchy places, including besides dumpsters in shopping malls and in dingy parking lots with no bathrooms or refreshments nearby. "Charging an EV takes a little time, so this is a place somebody might actually want to be in the middle of the night, and there's something to do while they're there," Cutler said. "People definitely don't want to be somewhere that feels unclean or unsafe." Ionna aims to install 10 to 12 fast-charging stalls per station. Chargers can connect directly to Teslas and vehicles that use the Combined Charging System plug, which is used by most other automakers. Since February, Ionna has opened 14 stations in several states and has acquired 200 sites around the country. Its target is to build a total of 30,000 charging bays by 2030. Some models from BMW, Hyundai and Kia have also enabled a national "Plug and Charge" standard that lets car owners begin charging their vehicles at Ionna stalls without first having to use a smartphone app or swipe a credit card, eliminating a cumbersome step that sometimes results in errors. Tesla's chargers have long worked this way for Tesla cars and now work with some other vehicles, like Rivian's SUVs and pickups. More cars and charging stations are expected to have plug-and-charge capability in the coming months. Gas stations and restaurants have also improved their charging game. Buc-ee's, the Texas-based gas chain that is famous for its sprawling stores and myriad food options, is working with Mercedes to offer "premium" charging that is powered by renewable energy. Waffle House plans to begin installing BP Pulse fast chargers next year. And GM and EVgo, a charging company, are building 500 stations with 2,000 stalls at Pilot and Flying J travel centers. Olabisi Boyle, an Ionna board member and Hyundai's senior vice president of product and mobility, said her company and other automakers were committed to improving access to charging. Automakers have realized that "EV charging wasn't just a thing you did on the side," Boyle said. "It's the future of the customer experience." But that doesn't mean the complications and problems will easily be dispensed with, especially when it comes to making cars and chargers play nicely with each other. Nearly every major automaker is redesigning their cars with plug outlets and software that are compatible with Tesla chargers. The North American Charging Standard, developed by Tesla, offers a further advantage of slimmer, lighter handles that are easier to plug into cars, including for seniors or people with disabilities. Hyundai's Ioniq 5 and Ioniq 9 SUVs are now shipping with those ports from a new factory in Georgia. But older Hyundais and most other electric cars still use the Combined Charging System plug and need adapters to connect to Tesla chargers. Compatibility issues between cars and chargers that use different charging standards have begun to show up in surveys about how many charging sessions end badly. In recent years, failure rates at Tesla stations hovered around 2% or 3% when only Tesla cars charged there. But since the automaker opened its chargers to cars from other brands, that rate has risen to 7%, according to J.D. Power. Gruber noted that those failure rates included drivers who gave up after encountering lines at chargers. Some Tesla drivers have expressed unhappiness at having to share chargers with other car brands. Rajiv Diwan , who helped spearhead a charger rollout for the New York Power Authority, called the industry's coalescing around Tesla's plug standard "a great move for the American market." But Diwan said other charging competitors did not appear to be moving fast enough to build stations to meet rising demand. He said the companies were often hamstrung by onerous construction and electricity costs and bureaucratic delays. "The industry always sugarcoats things, but charging is still hard for the average person to understand and deal with," he said. "People just want to get from Point A to Point B with as little fuss as possible, and that's not happening yet." Momentum may also be short-circuited by the Trump administration and Republicans in Congress, who have proposed repealing many federal incentives for electric cars and trucks. The administration has also stopped issuing grants to states to help build chargers under the $5 billion National Electric Vehicle Infrastructure Formula Program created during the Biden administration. "When we needed the whole ecosystem to come together and organize around NEVI, it's all been blown to bits," said Chris Nelder, an infrastructure expert and host of "The Energy Transition Show," a podcast. Gruber of J.D. Power said the federal charger grant program helped construct only a tiny fraction of new chargers. But the program was helpful in other ways. It published guidelines that helped automakers and charging companies work together and address technical problems. For the foreseeable future, Gruber said, the auto industry and state governments that care about addressing climate change will have to take the lead on getting more chargers built and improving their performance. "There's no doubt EVs are still the vehicle of the future," he said, "and I think the private sector will carry that torch forward."
CNET
11-06-2025
- Business
- CNET
5G Internet Is Beating Fiber in Customer Satisfaction: Here's Why 5G Might Be Here to Stay
Since its widespread launch in 2019, 5G home internet has become a staple in many urban homes and a viable solution for rural connectivity. While I generally tout a 'fiber-first' mindset when recommending cost-efficient, reliable high-speed internet options, 5G has often surpassed my expectations, and consumers seem to think so, too. J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over both fiber and cable internet. The report finds that even while adoption has grown to nearly 12 million subscribers, a 47% increase since last year, customer satisfaction has remained stable in the past two years. J.D. Power Technology, Media & Telecom Intelligence Report June 2025 That's a significant achievement, even if subscribers are still in the 'honeymoon phase,' as Carl Lepper, senior director of the technology, media and telecommunications intelligence practice at J.D. Power, writes in the report. 'I think there's a bit of a halo effect,' Lepper told me. 'I do think there are a lot of people who were early adopters who loved it because it gave them an option they didn't have, and it gave them a price point they didn't have before.' That echoes the thoughts of a former CNET colleague, Rick Broida, who tested T-Mobile's 5G home internet service in 2021 and concluded, 'Imperfection is a lot more tolerable when you're paying less than half what you were before.' Locating local internet providers As more consumers sign up for 5G internet, the fact that the 5G home internet services continue to receive high marks is impressive. The American Customer Satisfaction Index also affirms customer satisfaction with 5G, with scores for non-fiber providers trending upwards. In contrast, fiber scores remained stagnant, and for the first time, T-Mobile 5G Home Internet tied with AT&T Fiber for first place overall. As an industry, broadband receives pretty low customer satisfaction scores overall, and it's not hard to see why. Everything from navigating confusing marketing lingo, dealing with sales-forward customer service and paying expensive monthly bills makes for a frustrating internet user experience. Plus, if you have an unreliable internet connection, it may not seem like you're getting the most out of your money. A recent CNET survey found that 63% of US adults are paying, on average, $195 more for their internet service than last year. J.D. Power Technology, Media & Telecom Intelligence Report April 2024 As an internet solution for rural communities without the luxury of fiber internet or the infrastructure of cable networks, 5G is an increasingly appealing alternative, especially over DSL, slower fixed wireless internet and satellite internet. Recent FCC data shows that the nation's biggest 5G provider, T-Mobile, covers 64% of households nationwide, and a significant portion of its coverage is rural. 'Is it a better product than fiber? Absolutely not,' Lepper said. 'No one would say it is, but it's hitting all the other buttons just right.' 5G may not always be consistent, but it's getting better J.D. Power uses several metrics to gauge customer satisfaction with broadband, the most notable being the level of trust an internet user has with an ISP. Fixed wireless internet is generally more unreliable than fiber internet since it's more susceptible to congestion and requires proximity to a tower and good weather conditions. However, it has substantially improved over the years. Former CNET writer Eli Blumenthal switched from Spectrum to Verizon 5G and hands-on tested T-Mobile 5G and AT&T Internet Air. While Blumenthal didn't get consistent gigabit speeds with any provider, each connection handled the stress of heavy bandwidth tasks from multiple users just fine. In that vein, I'll note that CNET router expert and broadband writer Joe Supan spent a week testing AT&T Internet Air in his apartment in Seattle and found the speeds sorely lagging -- they barely passed 10Mbps down. Still, while Supan's experience emphasizes the potential inconsistencies of 5G internet, AT&T Internet Air is a preferred alternative to AT&T's legacy DSL network and is much easier to install in rural communities than fiber. Additionally, while fiber providers often emphasize lightning-fast speeds, that speed only gets you so far. Depending on your internet usage and the number of devices in your home, you probably don't need more than 100 or 300Mbps of download speed. Equipment upgrades from T-Mobile 5G Home Internet have allowed the provider to boost speed maximums to 415Mbps down. That's quite an improvement from when T-Mobile 5G Home Internet first debuted in 2021. Broida was one of the earliest adopters of the service, and he saw max speeds of 132Mbps down and a low speed of 6.8Mbps, but those average speeds were still more than fine to get through the work day. In fact, you probably won't be able to tell the difference between 300Mbps of download speed and 1,000Mbps of download speed. What you can pick up on, however, is latency, lag and congestion. The true measure of a good internet connection is it's overall reliability, and if this latest batch of high customer approval ratings for the service suggests anything, it's that 5G has some staying power. What's next for 5G? The promise and convenience of 5G lie in the fact that mobile network operators can use the same technology powering our phones to get us online at home. But that technology has some limitations, like the amount of licensed spectrum, for example. 'There is a finite amount of spectrum,' Alex Roytblat, vice president of worldwide regulatory affairs at the Wi-Fi Alliance, told me in a previous interview. 'It's like real estate.' Major 5G internet providers Verizon, AT&T and T-Mobile 5G Home Internet use a mixture of frequency bands, such as millimeter-wave, low-band and midband 5G spectrums, to optimize customer experience. 'The higher in frequency you go, the more challenging it becomes to propagate the signal,' Roytblat said. 'The attenuation of the signal becomes greater as the frequency increases.' Concerns of spectral efficiency, or the limits to what information we can transmit in a communication channel, are also at play in the effectiveness of 5G. In fact, due to 'network capacity,' T-Mobile 5G Home Internet has a waitlist of around 1 million people. After covering the broadband industry for nearly two decades, Lepper is optimistic about how 5G technology will evolve in the hands of today's major mobile network operators. 'I'm always amazed how much control the industry has over the new technology, and what's next is already ready to go,' Lepper said. 'I think 5G has been extremely well-marketed.' Telecoms like Huawei and Bell Canada have successfully tested new technology to improve spectral efficiency. In February, Verizon 5G achieved record-breaking upload speeds of 480Mbps, mainly due to the newly opened 6-GHz band. 'The MNOs [mobile network operators] of the world have such a strong network that is impressive now,' said Lepper. 'When it taps out, will they have the next thing ready to go? Absolutely.'
Yahoo
10-06-2025
- Automotive
- Yahoo
NJM Insurance Group Named Best Auto Insurer in the Mid-Atlantic Region for Customer Satisfaction by J.D. Power
WEST TRENTON, N.J., June 10, 2025 /PRNewswire/ -- NJM Insurance Group has ranked #1 in the Mid-Atlantic Region in the J.D. Power 2025 U.S. Auto Insurance Study (AIS). NJM's score of 721 (on a 1,000-point scale) is 65 points higher than the regional average. The J.D. Power 2025 U.S. Auto Insurance Study measures customer satisfaction based on seven core dimensions: level of trust, price for coverage, people, ease of doing business, product/coverage offerings, problem resolution, and digital channels. NJM placed first in the region in each of the seven categories. "We are honored that J.D. Power has recognized NJM Insurance as the top auto insurer in the Mid-Atlantic region," said Mitch Livingston, NJM president and CEO. "This award reflects the trust our policyholders place in the service we provide and is a testament to the dedication of our employees, who work to enhance the customer experience every day." In 2024, NJM received the J.D. Power Auto Claims Satisfaction trophy. In addition, NJM has also earned the J.D. Power Auto Claims Certification for seven consecutive years. "Our recognition in the J.D. Power studies is significant because it is based on customer feedback," said Carol Voorhees, NJM COO. "As we continue to grow, we remain focused on listening to our policyholders and meeting their needs with the same care and attention that have guided us for over a century." About NJM Insurance Group Founded in 1913, NJM is among the Mid-Atlantic region's leading property and casualty insurers and has maintained AM Best's Financial Strength Rating of A or higher for over 90 years. The Company operates in a mutual fashion for the exclusive benefit of its policyholders and is consistently recognized for its award-winning customer service, superior claims handling, and overall customer satisfaction. NJM's personal insurance products are available direct to consumers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. The Company also works with a preferred network of independent agents to deliver business insurance in Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania. Visit to learn more. View original content to download multimedia: SOURCE NJM Insurance Group Sign in to access your portfolio
