Latest news with #J&T
Straits Times
16-06-2025
- Straits Times
Hougang resident finds own parcel left unattended at lift lobby, helps himself to it
Hougang resident finds own parcel left unattended at lift lobby, helps himself to it Welcome to Stomping Ground - a space where Stompers share reflections, personal essays and social commentaries that spark conversation and insight. A Hougang resident was puzzled to see two large packages left unattended at a HDB lift lobby in Hougang. He was even more surprised when he realised that one of the packages belonged to him. Stomper Roger said: "J&T Express left the parcels unattended in the front lift lobby (not level 1) on June 5. "I saw these parcels in the morning when I was heading to work at 6.20am. When I returned from work at 9pm, the parcels were still there, so I decided to take a look. "It surprised me that one of the parcels belonged to me while the other belonged to the next block. "Based on my tracking records, the parcel should still have been outbound in the sorting centre." Roger said he contacted the delivery company the next day and sent them a photo of the unattended packages. He asked: "Do you often see this kind of issue? "I told J&T that the lift lobby doesn't have any CCTV cameras. What if people took the items? They told me to provide CCTV footage from the lift and told them they should check with the authorities if they wanted it. "Anyway, I did not want to make trouble and told them I had already taken my own parcel." Have your say on Stomping Ground! Write in to us at stomp@ or WhatsApp 9384 3761. Click here to contribute a story or submit it to our WhatsApp Get more of Stomp's latest updates by following us on:
New Straits Times
12-06-2025
- Business
- New Straits Times
J&T unveils logistics hub with daily capacity of 1.2mil parcels
SETIA ALAM: J&T Express Malaysia has unveiled its Setia Alam logistics hub to enhance delivery efficiency across the country and meet the growing demand from e-commerce. The hub opened in March 2025 and covers more than 212,000 square feet and is capable of handling up to 1.2 million parcels within a 24-hour period. J&T Express sorting centre manager Raymond Ng said the hub represents a long-term, strategic investment in national capacity. "It gives us the operational resilience to navigate demand spikes, the scalability to support future growth, and the network strength to deliver greater value to our customers, partners, and the broader digital economy," he said during a media visit to the hub today. Ng said the company's investment in automation is geared towards building a future-ready ecosystem that scales with demand without compromising reliability. "During high-demand periods, automation allows us to keep delivery timelines consistent, provide customers with a smoother, and more reliable experience even during peak periods," he added. Ng explained that Setia Alam was selected due to its excellent highway access, cost-effectiveness and close proximity to the Shah Alam Gateway. The location allows for smooth rerouting and serves as a backup between the two key hubs, strengthening network reliability during peak periods and system maintenance or upgrade. The hub links to all states in Malaysia and facilitates over 300 truck movements daily, making it a key part of J&T's national infrastructure. It is also equipped with systems like a warehouse control system (WCS) and dimension weighing & scanning (DWS) auto-sorters, along with a single-layer sorting line. According to J&T Express, these technologies automate 88 per cent of small parcel handling, currently processing 40,000 parcels per hour. The systems also help minimise human error, optimise parcel flow, and maintain reliable delivery performance during peak periods such as 11.11, Hari Raya and Chinese New Year. Despite its automation, the hub operates with the support of over 400 staff members, and is actively progressing toward a fully localised talent workforce, in alignment with national employment policies and talent development goals.
