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Hamilton Spectator
a day ago
- Business
- Hamilton Spectator
Saudia Named 'Best Airline Staff Service' at the 2025 Skytrax Awards
PARIS, June 20, 2025 (GLOBE NEWSWIRE) — Saudia, the national flag carrier of Saudi Arabia, has been named 'Best Airline Staff Service' at the prestigious 2025 Skytrax World Airline Awards, held today at the 56th edition of the Paris Air Show 2025 in the iconic Air and Space Museum. The airline also climbed three spots in the global Skytrax rankings, securing 17th place among the world's best airlines following a comprehensive voting process involving millions of travelers worldwide. This recognition reflects the outstanding dedication and performance of Saudia's team across all the touch points of the guest journey. From seamless ground services to onboard experiences rooted in authentic Saudi hospitality, Saudia staff have played a pivotal role in enhancing guest satisfaction, strengthening brand loyalty, and elevating service standards. H.E. Engr. Ibrahim Al-Omar, Director General of Saudia Group, said: 'This award reflects the dedication of our incredible frontline team and the trust of our guests. Rising from 82nd to 17th in the Skytrax World Airline Rankings is a proud milestone—but it's just the beginning. With bold investments and a clear vision, we're on a journey to become one of the world's leading airlines.' Edward Plaisted, CEO of Skytrax, said: 'We are pleased to present Saudia with the award for Best Airline Staff Service in the Middle East at the 2025 World Airline Awards. The airline's cabin and ground staff maintain a service style that is both composed and welcoming, and this is delivered consistently by a multi-national team that brings a range of cultural strengths to the customer experience. It is this blend of professionalism and warmth that continues to leave a lasting impression on passengers.' Saudia has demonstrated remarkable progress in recent years, rising from 82nd place in 2017 to 20th in 2024, and now securing 17th place in 2025. This trajectory aligns with the airline's recognition as the 'World's Most Improved Airline' for four consecutive years by Skytrax. The award also reflects Saudia's alignment with the National Transport and Logistics Strategy and the National Aviation Strategy, both of which aim to position the Kingdom as a global hub by enhancing connectivity, tourism, entertainment, sports, and the Hajj and Umrah sectors. As part of its long-term vision, Saudia is undertaking the most significant investment program in its history to elevate the guest experience. Key initiatives include expanding its global network, doubling the size of its aircraft fleet, and introducing fully redesigned cabin interiors featuring advanced seating, state-of-the-art inflight entertainment, and high-speed connectivity, delivering a service that surpasses guest expectations and reinforces the Kingdom's position in global aviation. About Saudia: Saudia (Saudia Airlines) is the national flag carrier of the Kingdom of Saudi Arabia. Established in 1945, the company has grown to become one of the Middle East's largest airlines. Saudia has invested significantly in upgrading its aircraft and currently operates one of the youngest fleets, with 144 aircraft. The airline serves an extensive global route network covering around 100 destinations across four continents, including all 28 domestic airports in Saudi Arabia. A member of the International Air Transport Association (IATA) and the Arab Air Carriers Organization (AACO), Saudia has also been a member airline in SkyTeam, the second largest alliance, since 2012. Saudia was recently awarded the 'World Class Airline 2025' for the fourth consecutive year at The APEX Official Airline Ratings™ awards. Saudia has also advanced 11 places in the Skytrax airlines ranking of the World Best Airlines 2023. The Airline also ranked top among global airlines for best on-time performance (OTP) according to a report by Cirium. For more information on Saudia, please visit Media Center Saudi Arabian Airlines Headquarters Jeddah 21231, Kingdom of Saudi Arabia Email: mediacenter@ A photo accompanying this announcement is available at
Time of India
05-06-2025
- Business
- Time of India
Saudia Hajj Services: Saudia Transforms Hajj Experience with Innovative Technologies and Major Investments, ET TravelWorld
Advt By , ETTravelWorld Join the community of 2M+ industry professionals Subscribe to our newsletter to get latest insights & analysis. Download ETTravelWorld App Get Realtime updates Save your favourite articles Scan to download App Saudia, the national airline of Saudi Arabia, has announced a strategic shift in its approach to Hajj 2025, offering a holistic pilgrimage experience that goes beyond air travel. With over one million seats and 158 aircraft allocated, the carrier will operate across 100 destinations, expecting to claim up to 35 per cent of the Hajj market share this airline is now taking a lead role in delivering ground services, accommodation, and hospitality for pilgrims. Over 11,000 staff and technicians will be deployed during the 74-day operational window, with services tailored to enhance comfort, accessibility, and efficiency. Saudia has also launched a dedicated Hajj and Umrah platform to streamline updates and service access for pilgrims General of Saudia, Engr. Ibrahim Al-Omar, stated, 'Hajj remains one of our top national priorities. This year, we extend beyond flight operations to become a direct service provider to pilgrims. Through this expansion, we aim to deliver a holistic experience that meets the highest standards of care and hospitality.'A SAR 100 million investment across Makkah, Madinah, and key sites will fund lounges, rest areas, and multilingual support centres modelled on Saudia's AlFursan lounges. The airline also introduced 'The Coolest Ihram ' — a high-tech pilgrimage garment designed in partnership with Landor and brrr. It features rapid-cooling technology, UV protection, and meets Islamic dress pilgrims will benefit from accessible transport, curated meals, prayer announcements, and medical services, including oxygen and stretcher support. With these comprehensive enhancements, Saudia is positioning itself as a leader in redefining the spiritual travel experience.
Business Recorder
26-05-2025
- Business
- Business Recorder
Saudia launches transformative expansion of Hajj operations
KARACHI: Saudia Airlines has announced a transformative expansion of its Hajj operations, marking what the company calls a 'new era' in pilgrimage travel that extends far beyond traditional air transportation services. For the Hajj 2025 season, scheduled for June 4-9 pending lunar observations, the Saudi national flag carrier is positioning itself as a comprehensive service partner rather than merely an airline, introducing revolutionary products and services designed to enhance the spiritual journey for millions of pilgrims worldwide. The airline has allocated over one million seats across its modern fleet of 158 aircraft, targeting a market share of up to 35% while serving pilgrims from more than 100 global destinations. The operation will mobilize over 11,000 frontline staff and aircraft maintenance technicians across a 74-day operational window. 'Hajj remains one of our top national priorities,' said H.E. Engr Ibrahim Al-Omar, Director General of Saudia. 'This year, we are proud to not only manage air operations at full capacity but to also extend our role to become a direct service provider to pilgrims.' The airline is investing over SAR 100 million (approximately USD 26.7 million) in infrastructure and services across Makkah, Madinah, and the holy sites, creating what Al-Omar describes as 'thoughtfully curated service packages' that will redefine the concept of Hajj service delivery. Perhaps the most striking innovation is Saudia's introduction of 'The Coolest Ihram' — the world's first high-tech Ihram garment, unveiled on World Creativity and Innovation Day. Developed in collaboration with design firm Landor and textile technology company brrr, the garment represents a significant advancement in pilgrim comfort and safety. The revolutionary Ihram incorporates patented cooling minerals, active wicking technology, and rapid-drying capabilities that can reduce skin temperature by up to 2°C (3.6°F). The garment also provides UPF 50+ sun protection while maintaining full compliance with Islamic requirements for both men and women. The product will be available to Saudia passengers beginning in June 2025. This innovation addresses a critical need, as pilgrims often face extreme heat conditions during the Hajj, with temperatures in Saudi Arabia frequently exceeding 40°C (104°F) during the pilgrimage season. Saudia's transformation extends well beyond transportation. The airline is establishing dedicated rest areas, restaurants, and coffee lounges inspired by its premium AlFursan airport lounges at the holy sites. These facilities will be staffed by multilingual personnel to ensure seamless communication with the diverse international pilgrim population. The enhanced service portfolio includes specialized accommodation arrangements, diverse halal meal options, timely prayer and Miqat announcements, and educational programs developed in collaboration with Saudi Arabia's Ministry of Hajj and Umrah. Copyright Business Recorder, 2025
Arabian Business
04-05-2025
- Business
- Arabian Business
Saudia offers more than 1m Hajj seats and plans $27m investment in Makkah, Madinah
Saudia Group has unveiled its comprehensive plan for the 2025 Hajj Season, announcing its official entry into the Hajj services sector, aiming to redefine the pilgrimage experience. For the first time, the Group will serve as a full Hajj service provider, marking a new chapter in its commitment to elevating the spiritual journey of pilgrims. Its offerings will now extend far beyond air travel to include a range of innovative services that cater to every aspect of the pilgrim experience. Saudia Hajj 2025 From the initial planning stage to the smallest details at the holy sites, pilgrims will benefit from enhanced support and care. Saudia Group will offer more than one million seats over a 74-day period and utilize its fleet of 158 aircraft, capturing 35 per cent of the market share. This commitment aligns with the directives of the Saudi leadership and is supported by collaborations with various government and private entities involved in serving Hajj pilgrims. Ibrahim Al-Omar, Director General of Saudia Group, said: 'Hajj remains one of our top national priorities. This year, we're proud to not only manage air operations at full capacity but to also extend our role to become a direct service provider to pilgrims. 'Through this expansion, we aim to deliver a holistic experience that meets the highest standards of care and hospitality. 'We're investing over SR100m ($26.7m) in Makkah, Madinah, and the holy sites to provide pilgrims with thoughtfully curated service packages, to redefine the concept of Hajj service delivery, setting a new standard for excellence.' Adopting a direct-to-consumer (B2C) model for these new offerings, in accordance with the directives of the Ministry of Hajj and Umrah, Saudia Group will serve approximately 1,400 international pilgrims from the United States, the United Kingdom, Canada, and Australia. The holistic approach of the Group and its subsidiaries will enhance the quality of services provided to Hajj pilgrims, including hotel accommodations overlooking the Two Holy Mosques and catering tailored to the pilgrims' local tastes. As part of its luxury-focused initiatives, Saudia Group will also bring enhanced comfort and privacy to the holy sites, introducing Business Class-style beds and dedicated rest areas inspired by Alfursan lounges. Consistent with its commitment to local development, Saudia Group has dedicated 29 per cent of its procurement and investments to supporting local content, driving economic growth within the Kingdom. This is further reinforced through the recruitment of qualified national talent and the training of future professionals at Saudia Academy in key areas such as crowd management and exceptional service delivery. In tandem with this milestone, Saudia started its operational plan for this year's Hajj season. More than 11,000 employees, representing frontline staff and aircraft maintenance technicians, are contributing to deliver smooth operations across airports, working in close coordination with government and private entities. The 'Makkah Route' initiative is expected to serve more than 120,000 pilgrims, while the 'Luggage First' service will manage approximately 270,000 bags and 240,000 Zamzam bottles. This week, Saudia welcomed the arrival of the first Hajj flight SV3803 from Dhaka, Bangladesh, carrying 396 pilgrims to King Abdulaziz International Airport in Jeddah. To enhance the pilgrims' experience, Saudia offers a range of services, including convenient boarding pass issuance for both outbound and return flights at the airports. Its multilingual staff ensure seamless communication, delivering top-notch service with expertise. Onboard Saudia flights, pilgrims will enjoy diverse meal options, timely prayer and Miqat announcements, and specially curated programs in collaboration with the Ministry of Hajj and Umrah that provide guidance on rituals and local regulations.
Zawya
03-05-2025
- Business
- Zawya
Saudia Group redefines the Hajj experience with launch of new Hajj services for 2025
Jeddah: Saudia Group has unveiled its comprehensive plan for the 2025 Hajj Season, announcing its official entry into the Hajj services sector, aiming to redefine the pilgrimage experience. For the first time, the Group will serve as a full Hajj service provider, marking a new chapter in its commitment to elevating the spiritual journey of pilgrims. Its offerings will now extend far beyond air travel to include a range of innovative services that cater to every aspect of the pilgrim experience. From the initial planning stage to the smallest details at the holy sites, pilgrims will benefit from enhanced support and care. In line with this vision, Saudia Group will offer more than one million seats over a 74-day period and utilize its fleet of 158 aircraft, capturing 35% of the market share. This commitment aligns with the directives of the Saudi leadership and is supported by collaborations with various government and private entities involved in serving Hajj pilgrims. H.E. Engr. Ibrahim Al-Omar, Director General of Saudia Group, said: "Hajj remains one of our top national priorities. This year, we're proud to not only manage air operations at full capacity but to also extend our role to become a direct service provider to pilgrims. Through this expansion, we aim to deliver a holistic experience that meets the highest standards of care and hospitality." He continued, "We're investing over SAR 100 million in Makkah, Madinah, and the holy sites to provide pilgrims with thoughtfully curated service packages, to redefine the concept of Hajj service delivery, setting a new standard for excellence." Adopting a direct-to-consumer (B2C) model for these new offerings, in accordance with the directives of the Ministry of Hajj and Umrah, Saudia Group will serve approximately 1,400 international pilgrims from the United States, the United Kingdom, Canada, and Australia. The holistic approach of the Group and its subsidiaries will enhance the quality of services provided to Hajj pilgrims, including hotel accommodations overlooking the Two Holy Mosques and catering tailored to the pilgrims' local tastes. As part of its luxury-focused initiatives, Saudia Group will also bring enhanced comfort and privacy to the holy sites, introducing Business Class-style beds and dedicated rest areas inspired by Alfursan lounges. Consistent with its commitment to local development, Saudia Group has dedicated 29% of its procurement and investments to supporting local content, driving economic growth within the Kingdom. This is further reinforced through the recruitment of qualified national talent and the training of future professionals at Saudia Academy in key areas such as crowd management and exceptional service delivery. In tandem with this milestone, Saudia started its operational plan for this year's Hajj season. Over 11,000 employees, representing frontline staff and aircraft maintenance technicians, are contributing to deliver smooth operations across airports, working in close coordination with government and private entities. The 'Makkah Route' initiative is expected to serve over 120,000 pilgrims, while the 'Luggage First' service will manage approximately 270,000 bags and 240,000 Zamzam bottles. This week, Saudia welcomed the arrival of the first Hajj flight SV3803 from Dhaka, Bangladesh, carrying 396 pilgrims to King Abdulaziz International Airport in Jeddah. The welcoming reception was attended by distinguished guests, including H.E. Engr. Saleh Al-Jasser, Minister of Transport and Logistics Services, and H.E. Engr. Ibrahim Al-Omar, Director General of Saudia Group, alongside executives from Jeddah Airports Company and other government sectors. To enhance the pilgrims' experience, Saudia offers a range of services, including convenient boarding pass issuance for both outbound and return flights at the airports. Its multilingual staff ensure seamless communication, delivering top-notch service with expertise. Onboard Saudia flights, pilgrims will enjoy diverse meal options, timely prayer and Miqat announcements, and specially curated programs in collaboration with the Ministry of Hajj and Umrah that provide guidance on rituals and local regulations. Additional services for individuals with special needs will also be available, including transportation for people with disabilities, onboard oxygen, and medical stretcher services as required. About Saudia Group Saudia Group is one of the largest aviation conglomerates in the MENA region. The Group drives industry development with its 13 subsidiaries, and offers world-class air transport, cargo services, ground services, logistics, maintenance, catering, private aviation, real estate, training, and medical services. The mission of Saudia Group is to inspire people to go beyond borders with a purpose that is rooted in unlocking human potential and connecting the world in ways never thought possible. The group is committed to reshaping the aviation ecosystem in the MENA region and beyond, by embracing innovation and a customer-centric approach. Media Center Saudia Group: Saudi Arabian Airlines Headquarters Jeddah 21231, Kingdom of Saudi Arabia Email: MediaCenter@ X: @SaudiaGroup Linkedin: SAUDI AIRLINES WhatsApp: Saudia Group | مجموعة السعودية
