Latest news with #HITEC2025
Yahoo
4 days ago
- Business
- Yahoo
Agilysys Launches Intelligent Guest Profiles at HITEC 2025 to Transform How Hoteliers Harness Guest Data to Expand Ancillary Revenue and Personalize Service
– Agilysys powers the hospitality industry's first deeply granular and uniformly consistent real-time synchronized guest data across hospitality applications – ALPHARETTA, Ga. & INDIANAPOLIS, June 18, 2025--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software and services, announced at HITEC 2025 Intelligent Guest Profiles – a transformative advance in how hotels and resorts harness robust guest data across Agilysys hospitality solutions to drive personalized service, smarter upselling, ancillary revenue and deeper loyalty. Intelligent Guest Profile Services (IGPS) technology is powered by Agilysys to provide a powerful, consistent, unified guest data search interface across all Agilysys hospitality applications. contextual intelligence prioritizes results -- beyond simple alphabetical sorting – to more accurately anticipate which guest a staff member is searching for based on characteristics such as "already in-house," "upcoming reservation" or "recently checked out." Profiles surface aggregated multi-amenity spend data, are easily accessed by staff and appear consistently across applications – advantages not possible with disparate software and siloed data. IGPS unified search is enabled for Agilysys PMS systems (Versa, Stay and LMS) and across Agilysys ancillary revenue-related systems, including Spa, Golf, Reserve Dining and Activities, Membership and Book4Time. While other "unified" guest profile approaches typically share minimal information such as name, address, email and phone number, Agilysys Intelligent Guest Profiles leverage a services-based architecture with "subscribe and sync" capabilities to continuously collect and share real-time behavioral, transactional and preference data across Agilysys software applications and properties, creating a complete view of each guest from a "single pane of glass." Intelligent Guest Profile services track and store data well beyond other guest profile offerings, and then make these insights accessible at every touchpoint. Data includes photos, preferences, detailed itineraries, related guest profiles and member and/or loyalty status. Intelligent Guest Profiles also aggregate each guest's spending data and Recency, Frequency and Monetary (RFM) value metrics across transactions during each stay and over time so hoteliers can assess each guest's lifetime value. This behavioral data meaningfully improves personalized revenue management and optimization strategies. Consistently aggregating and sharing data in this way lays the groundwork for making more sophisticated use of Artificial Intelligence (AI) and machine learning in predictive and prescriptive guest promotion, retention and loyalty programs. Intelligent Guest Profiles unlock these advantages for hoteliers: Closer connections between staff and guests resulting from intuitive, easy access to guest data that provides deeper insights than what staff members can gain from less sophisticated profile technology Elevated personalized guest experiences far beyond what previously has been possible Smarter upselling in real-time at scale, driving higher Revenue per Guest Superior guest satisfaction and loyalty resulting from more meaningful personalized service across all touchpoints Enhanced staff efficiency gained through intuitive, consistent access to guest intelligence across the property The ability to replace "one-size-fits-all" guest relationships with data-driven, curated ones blending digital and high-touch interactions that are both personal and profitable "Intelligent Guest Profiles represent a quantum leap forward in how guest data is collected, shared and used," said Rohith Kori, Senior Vice President, Corporate and Product Strategy for Agilysys. "The services-based, synchronized and aggregated data collection and sharing powered by is light years ahead of the approaches other software providers have used in attempts to create unified guest profiles. The Agilysys Intelligent Guest Profile services technology meaningfully raises the bar for intelligently collecting and leveraging guest data to elevate personalized service and revenue across properties and amenities," he added. HITEC 2025 attendees can learn more about Intelligent Guest Profiles in two ways: Visit Agilysys in Booth #1611 during the June 17 – 19 HITEC exhibition days Attend How Intelligent Guest Profiles Make Hospitality Moments Matter: The Guest Perspective, presented by Rohith Kori on Wednesday, June 18, 11:15 a.m. – 11:45 a.m. in the Exhibit Hall, Tutorial Stage A: Booth 801 About Agilysys, Inc. ( Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. View source version on Contacts Media: Americas: Jen Reeves, 770-810-6007 Rest of World: Alan Edwards/Champion Communications +44 207 030 3818 agilysys@ Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116 investorrelations@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
5 days ago
- Business
- Business Wire
Agilysys Launches Intelligent Guest Profiles at HITEC 2025 to Transform How Hoteliers Harness Guest Data to Expand Ancillary Revenue and Personalize Service
ALPHARETTA, Ga. & INDIANAPOLIS--(BUSINESS WIRE)-- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software and services, announced at HITEC 2025 Intelligent Guest Profiles – a transformative advance in how hotels and resorts harness robust guest data across Agilysys hospitality solutions to drive personalized service, smarter upselling, ancillary revenue and deeper loyalty. Intelligent Guest Profile Services (IGPS) technology is powered by Agilysys to provide a powerful, consistent, unified guest data search interface across all Agilysys hospitality applications. contextual intelligence prioritizes results -- beyond simple alphabetical sorting – to more accurately anticipate which guest a staff member is searching for based on characteristics such as 'already in-house,' 'upcoming reservation' or 'recently checked out.' Profiles surface aggregated multi-amenity spend data, are easily accessed by staff and appear consistently across applications – advantages not possible with disparate software and siloed data. IGPS unified search is enabled for Agilysys PMS systems (Versa, Stay and LMS) and across Agilysys ancillary revenue-related systems, including Spa, Golf, Reserve Dining and Activities, Membership and Book4Time. While other 'unified' guest profile approaches typically share minimal information such as name, address, email and phone number, Agilysys Intelligent Guest Profiles leverage a services-based architecture with 'subscribe and sync' capabilities to continuously collect and share real-time behavioral, transactional and preference data across Agilysys software applications and properties, creating a complete view of each guest from a 'single pane of glass.' Intelligent Guest Profile services track and store data well beyond other guest profile offerings, and then make these insights accessible at every touchpoint. Data includes photos, preferences, detailed itineraries, related guest profiles and member and/or loyalty status. Intelligent Guest Profiles also aggregate each guest's spending data and Recency, Frequency and Monetary (RFM) value metrics across transactions during each stay and over time so hoteliers can assess each guest's lifetime value. This behavioral data meaningfully improves personalized revenue management and optimization strategies. Consistently aggregating and sharing data in this way lays the groundwork for making more sophisticated use of Artificial Intelligence (AI) and machine learning in predictive and prescriptive guest promotion, retention and loyalty programs. Intelligent Guest Profiles unlock these advantages for hoteliers: Closer connections between staff and guests resulting from intuitive, easy access to guest data that provides deeper insights than what staff members can gain from less sophisticated profile technology Elevated personalized guest experiences far beyond what previously has been possible Smarter upselling in real-time at scale, driving higher Revenue per Guest Superior guest satisfaction and loyalty resulting from more meaningful personalized service across all touchpoints Enhanced staff efficiency gained through intuitive, consistent access to guest intelligence across the property The ability to replace 'one-size-fits-all' guest relationships with data-driven, curated ones blending digital and high-touch interactions that are both personal and profitable 'Intelligent Guest Profiles represent a quantum leap forward in how guest data is collected, shared and used,' said Rohith Kori, Senior Vice President, Corporate and Product Strategy for Agilysys. 'The services-based, synchronized and aggregated data collection and sharing powered by is light years ahead of the approaches other software providers have used in attempts to create unified guest profiles. The Agilysys Intelligent Guest Profile services technology meaningfully raises the bar for intelligently collecting and leveraging guest data to elevate personalized service and revenue across properties and amenities,' he added. HITEC 2025 attendees can learn more about Intelligent Guest Profiles in two ways: Visit Agilysys in Booth #1611 during the June 17 – 19 HITEC exhibition days Attend How Intelligent Guest Profiles Make Hospitality Moments Matter: The Guest Perspective, presented by Rohith Kori on Wednesday, June 18, 11:15 a.m. – 11:45 a.m. in the Exhibit Hall, Tutorial Stage A: Booth 801 About Agilysys, Inc. ( Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins.
Yahoo
5 days ago
- Business
- Yahoo
Anacove Smart Hotel Devices Integrate with LG Pro:Centric® Hotel TV Platform at HITEC 2025
AI-Driven Thermostats, Leak Detection, Safety Alerts, and Asset Trackers Make the In-Room LG Hotel TV an Operational Powerhouse for Hoteliers SAN DIEGO, June 17, 2025 /PRNewswire/ -- The in-room TV is no longer just about entertainment. Thanks to a new collaboration between Anacove and LG Electronics, the TV is now a mission-critical component of hotel operations. At HITEC 2025, Anacove is showcasing its full suite of AI-enabled energy and operations management devices running natively on the LG Pro:Centric® hotel TV platform — potentially turning thousands of LG hotel TVs into powerful, data-driven hubs for energy savings, water leak detection, safety alerts, and real-time asset tracking. The integration is being demonstrated at LG Booth #3805 in the Indiana Convention Center. "This is a gamechanger for the hospitality industry," said Ian Lerner, CEO of Anacove. "With the integration of Anacove IoT devices onto the LG Pro:Centric platform, the in-room LG hotel TV becomes more than a screen — it becomes an intelligence node that helps hoteliers to significantly improve the efficiency of their hotel operations in ways that were never possible before without adding expensive, standalone hardware." According to Jake Benner, Senior Director of Hospitality at LG Electronics, "The LG Pro:Centric platform has redefined the role of the hotel TV. It's a platform for entertainment and for delivering integrated services that reduce operating costs, simplify installations, and increase staff effectiveness. Anacove's IoT tools show exactly what's possible when you bring operational intelligence directly into the guest room — without adding a single extra device." The LG Pro:Centric platform is designed to support a wide range of best-in-class third-party services — like Anacove — running directly on the TV interface. Once approved by LG, these services operate independently but harmoniously, unlocking new opportunities for cost savings, guest engagement, and streamlined operations. Anacove's integrations include: Smart Thermostats that go far beyond basic climate control. These devices use advanced sensors and AI to monitor temperature, humidity, air quality, light, barometric pressure, and occupancy — including pets or sleeping guests. Connected via existing Wi-Fi and fully integrated with HVAC systems, they optimize energy use based on each room's unique thermal behavior. Toilet Leak Detectors that combine hardware sensors with AI analytics to detect and diagnose leaks early — minimizing water waste, avoiding expensive repairs, and preventing guest disruption. Asset Trackers that use location tagging and AI to monitor rollaway beds, cribs, luggage carts, and housekeeping equipment. The system streamlines item retrieval and reduces loss, improving both service speed and resource management. Staff Safety Devices that provide wearable emergency alert capabilities for housekeeping and maintenance personnel. All devices are connected to Anacove's AI-powered cloud system, which treats the hotel as a unified ecosystem — delivering automated reports and actionable insights that show clear ROI and support smarter operations. About Anacove Founded in 2020 and based in San Diego, Anacove is a leading provider of patented, AI-enabled IoT solutions purpose-built for the hospitality industry. Its suite of smart thermostats, toilet leak detectors, asset tracking tools, and safety alert systems help hotels cut costs across energy, water, and labor — together representing more than $2 billion in annual expenses for U.S. hotels. For more information, visit Media ContactBob GriffinGriffin360396712@ View original content to download multimedia: SOURCE Anacove Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
14-06-2025
- Business
- Yahoo
HOTstream Cast Embedded integrates with LG Smart TVs
Guest-facing solution provider MCOMS, in collaboration with Google and LG, has integrated its HOTstream Cast Embedded platform with the latest LG Smart Hotel TVs, featuring built-in Google Cast capabilities. This partnership signifies a leap forward in in-room entertainment, allowing guests to stream content from their devices directly to the TV without the need for external hardware. The integrated solution will be showcased at HITEC 2025, where attendees can witness firsthand the HOTstream Cast Embedded platform's impact on the guest experience. Guests can start streaming their preferred content almost instantaneously by scanning a QR code on their LG Hotel TV. This feature is designed to provide a seamless and hassle-free experience for users. LG Electronics USA hospitality senior director Jake Benner said: 'LG is pleased to support this exciting collaboration with Google and MCOMS. Our commitment to innovation in hospitality is further strengthened by offering secure, embedded casting in our hotel TVs, helping hotel operators modernise while enhancing the guest experience." According to MCOMS, HOTstream Cast Embedded is among the first casting platforms to be fully certified and integrated directly into LG Smart Hotel TVs in the hospitality industry. It offers managed device access, enables hotel staff monitoring, and uses MCOMS's patented media casting technology to safeguard guest privacy. The solution provider has designed the platform to support dual deployment, enabling hotels to upgrade older TV models to the latest LG TVs with integrated casting. This approach offers investment protection and maintains high levels of guest satisfaction throughout the transition. MCOMS CEO Costas Sakellariou said: 'Our collaboration with LG and Google underscores our commitment to delivering futureproof solutions, empowering hotels to meet modern guest expectations. "MCOMS's embedded casting solution will increase guest satisfaction and enhance operational efficiency, all without sacrificing security or privacy." "HOTstream Cast Embedded integrates with LG Smart TVs" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Yahoo
10-06-2025
- Business
- Yahoo
Hotels Are Draining Up to 75% of their IT Budget on Legacy Tech. New Report Reveals What Operators Can Do
Outdated systems are driving up costs, exposing security gaps, and hurting guest satisfaction for multi-location hotel operators. HOLLAND, Ohio, June 10, 2025 /PRNewswire/ -- An industry analysis from Hotel Technology News reports that outdated systems are draining three quarters of IT budgets across hotel portfolios, and multi-location operators are increasingly under pressure to modernize without disruption. According to new findings from managed technology provider Velocity, legacy phone lines, fragmented vendor contracts, and aging infrastructure are quietly eroding margins and damaging guest satisfaction. "This isn't just a tech problem, it's a revenue problem," said Anthony Nguyen, Chief Information Officer at Velocity. "Outdated systems don't just increase costs, they impact the overall guest experience, create brand frustration, and ultimately reduce repeat bookings." The new industry resource released ahead of HITEC 2025 outlines how hospitality management IT and operations leaders can audit their systems, uncover hidden losses, and modernize critical infrastructure without a full-scale overhaul. Highlights from the guide include: Up to $240,000 per month in savings for hotel groups managing 1,000 POTS lines by switching to VoIP An average 16% reduction in telecom spend using expense management tools to identify billing errors and unused services A direct link between tech performance and retention, with 92% of travelers ranking reliable Wi-Fi as their top in-room expectation Many hotel operators are juggling disconnected systems across locations, leading to limited visibility, inconsistent guest experiences, and increased cybersecurity exposure. The guide offers practical steps to evaluate vendors, consolidate technology infrastructure, and eliminate operational blind spots. "Most operators know they're behind on upgrades," Nguyen said. "What they often miss is how deeply those delays are impacting revenue, guest reviews, and staff efficiency." The guide includes: A cost-saving audit framework built for hotel groups with 10 or more properties A vendor evaluation checklist covering SLAs, system integration, customer support, and scalability Strategic guidance on balancing guest satisfaction, cybersecurity, and long-term cost savings The Hospitality Buyer's Guide will be available for free at booth #1819 during HITEC 2025 and online. ABOUT VELOCITY MSCFounded in 2005, Velocity is a technology-managed solutions provider for voice, data, Wi-Fi, POTS IN A BOX®, Free-to-Guest TV, and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries. With its nationwide network of 5,500 certified field technicians, project managers and software developers, over 500 employees, and 450+ carrier agreements, Velocity is a single-source partner dedicated to providing comprehensive support with its 24/7/365 U.S. based technical support complemented by supply chain and logistics services inventory & warehousing, repair depot, as well as digital signage and DOOH media solutions. Velocity delivers an unparalleled scope of services to its clients. As a CLEC licensed to operate in all 50 states, Velocity monitors telecom and technology environments continuously, enabling faster responsiveness and reducing downtime. For more information, please visit View original content to download multimedia: SOURCE Velocity, A Managed Solutions Company
