Latest news with #HITEC
Hospitality Net
12-06-2025
- Business
- Hospitality Net
Agilysys to Debut Game-Changing Innovations for Package Booking and Intelligent Guest Profiles, Plus Lead Executive Insight Sessions at HITEC 2025
ALPHARETTA, GA — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions, today announced it will showcase revenue-enhancing innovations and executive-led insights at HITEC 2025, held June 16 – 19 in Indianapolis, Indiana. In Booth #1611, Agilysys will demonstrate ways hospitality operators can leverage technology innovations to elevate revenue, personalize guest journeys, offload repetitive tasks from staff so they can focus on guests, streamline operations, and boost profitability. New solutions and embedded technology featured include: Agilysys Book with S.P.E.N.D. (Stay Package Entitlement, New Dynamic booking) Technology - A powerful new booking engine add on that enables properties to streamline how they promote and fulfill packages without burdening staff and enables guests who select a package to easily reserve all entitlements in one 'prompted' session without having to visit multiple sites or make multiple phone calls. Guests can reserve full experiences beyond their room selection, such as spa services, dining, golf tee times and course selection, and more in one seamless, guided journey. It brings together real-time inventory, pricing, demand and availability across all components, reducing complexity for staff while increasing convenience and satisfaction for guests. When any of the entitlements in a package is fully-booked, the system has the intelligence to remove that package from the promotional offers to prevent disappointing guests who might choose that package only to find an included entitlement no longer available to reserve. Intelligent Guest Profile – Technology that runs through all Agilysys solutions to facilitate the uniform sharing of guest preference and experience data among applications to continuously and intelligently build a guest's profile so that understanding and serving each guest can be consistent across a property's experiences and revenue centers. This unified data solution empowers staff to understand guest preferences across every touchpoint: pre-stay, on-property, and post-stay. Operators can deliver tailored offers, smarter upselling, and more personalized service at scale, improving both guest loyalty and revenue performance. IG Fly Mobile POS with FreedomPay Integration – A mobile, all-in-one ordering, payment and receipt printing solution that enables staff to serve guests anywhere on property while accepting secure EMV, contactless, and mobile wallet payments. IG Fly also will be showcased at the FreedomPay booth #1203, highlighting the power of integrated, on-the-go hospitality commerce. These innovations reflect Agilysys's continued leadership in delivering modern, connected hospitality experiences and will be featured in two executive-led sessions at HITEC 2025: Rohith Kori, SVP of Corporate and Product Strategy at Agilysys, will moderate a panel discussion among Jeffrey Parker (VP of Property Systems, Sage Hospitality Group), Michael Blake (VP of Information Technology, Kemper Sports), and Neil Smith (Director, Onsite Digital Products, Marriott International Inc.) during Technology Showcase Session 6 on Wednesday, June 18, from 3:15 - 4:05 PM (Location 124). The session, titled 'Beyond RevPAR: How Focusing on Revenue Per Available Guest (RevPAG) and Leveraging AI Unlocks Ancillary Revenue and Elevates Profits,' will explore how hoteliers can go beyond room-based metrics to optimize total guest value through technology that (1) aligns offers with guest preferences and behaviors and (2) curates at scale experiences that are both personal and profitable. Rohith Kori, SVP of Corporate and Product Strategy, will immerse the audience in a vacation adventure with his family, revealing how integrated technology and Intelligent Guest Profiles equip properties to deliver tailored offers at just the right moment, give guests choice, streamline operations and foster loyalty. We're excited to return to HITEC and showcase how our latest innovations are helping hospitality providers move beyond transactional service models toward truly personalized, experience-led relationships with their guests. Whether increasing guest spend through personalized booking or improving operational efficiency with intelligent data and AI, our solutions are helping properties turn every interaction into an opportunity for growth and loyalty. Terrie O'Hanlon, Senior Vice President and Chief Marketing Officer at Agilysys Visit Agilysys at Booth #1611 at HITEC 2025 to see Agilysys Book with S.P.E.N.D. Technology in action and learn how your property can enhance bookings, increase revenue, and deliver next-level guest experiences. About Agilysys Agilysys exclusively delivers state-of-the-art software solutions and services that help organizations achieve High Return Hospitality™ by maximizing Return on Experience (ROE) through interactions that make "personal" profitable. Customers around the world use Agilysys Property Management Systems (PMS), Point-of-Sale (POS) solutions, Food & Beverage Inventory and Procurement (I&P) systems and accompanying hospitality ecosystem solutions to consistently delight guests, retain staff and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. Jen Reeves Director, Events & Communications
Hospitality Net
12-06-2025
- Business
- Hospitality Net
Shiji Group and iPort Showcase Next-Gen Hospitality Tech at HITEC 2025
Indianapolis - Shiji Group, a global leader in hospitality technology, is set to make waves at this year's HITEC with a series of activations centered around mobility, personalization, and integrated digital solutions. In a joint session with iPort, Shiji will explore how iOS technology is transforming hospitality operations, showcasing forward-thinking approaches to property-wide tech investments. The session, titled 'How iOS Is Transforming Hospitality Operations,' will take place on Monday at 2:45 p.m. EST in room 124. In the video below, Christine Lising, Director of Solutions Engineering at Shiji Group, shares an inside look at what participants can expect. From reimagining hardware and infrastructure to enabling seamless mobile-first guest experiences through cloud-based, data-driven tools. Technology should not be confined to a single department or device. We are helping hospitality professionals rethink their approach by investing in solutions that support the entire property and create real improvements in operations and service delivery. Christine Lising, Director of Solutions Engineering at Shiji Group A central feature of Shiji's presence at the event is its strategic collaboration with iPort, which reflects a broader vision for open innovation and meaningful partnerships within the hospitality industry. As part of this collaboration, Shiji will host a networking event with refreshments at booth #1803 on Tuesday at 3:00 p.m. EST, featuring live demonstrations and conversations with industry peers. Shiji's reimagined platform integrates mobile capabilities, cloud infrastructure, and intelligent data insights into a unified and modern technology experience. The goal is to inspire hospitality professionals by showing what is possible when the right tools are aligned with a forward-thinking operational strategy. To learn more, watch the video above or visit If you are attending the conference, be sure to visit booth #1803 to explore Shiji's solutions in person. About Shiji Group Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based solutions include property management system, point-of-sale, guest engagement, distribution, payments, and data intelligence for over 91,000 hotels worldwide, including the largest hotel chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit About Hospitality Net Acting as a 'neutral' broker and publisher of hotel business information, Hospitality Net is the #1 ranked global website for the global hospitality community. Hospitality Net enables all industry stakeholders to amplify visibility on its platform and connect with the industry globally through a membership business model, unlike any other publishing initiative in the industry. Members include actors throughout the hospitality spectrum - hotel groups, vendors/suppliers, associations, universities/schools, consultants, and event organizers. To learn more, visit To learn more, visit Jill Dassen Sales & Marketing Manager Hospitality Net
Hospitality Net
11-06-2025
- Business
- Hospitality Net
AVaStar Releases Free Guide to Help Hotels Identify Gaps in AV Operations Strategy
INDIANAPOLIS — AVaStar has published a free resource to help hotels and event venues better understand where their AV operations are falling short — and what can be done about it. 'Why AV Operations Are Overlooked' is now available for download by clicking here, and it is the ideal resource to help attendees of HITEC Indianapolis better prepare for shopping the show next week. Unlike other departments in a hotel, AV services often lack structure, documentation, and accountability. This downloadable guide helps venue teams identify the operational blind spots that arise when no formal AV management system is in place — questions about equipment purpose, maintenance, cost tracking, and staff responsibilities that too often go unanswered. AVaStar is the first and only AV operations platform designed specifically for hotels, conference centers, and event venues, and it helps properties manage inventory, track costs, train staff, and support AV across all departments, from meeting rooms to digital signage to public space sound systems. Many venues assume that having the AV equipment installed means they're ready. But without clear operational oversight, hotels risk lost revenue, inefficiencies, and guest dissatisfaction. This guide introduces what's missing — and why it matters. Eric Bracht, Managing Director at AVaStar The free guide explores: Common questions staff face without an AV operations plan Common questions staff face without an AV operations plan The risks and hidden costs of unmanaged or outsourced AV services How in-house AV, when properly managed, can rival room revenue Why traditional tools like spreadsheets and sticky notes fall short The advantages of implementing a centralized AV operations system AVaStar is offering a complimentary three-month trial of its platform (a $2,285 value) to HITEC attendees who visit Booth #908 or schedule a follow-up meeting by July 31, 2025. The trial includes full platform access, onboarding, and expert support. Schedule a meeting: About AVaStar and Electro-Media Design, Ltd. AVaStar, together with its parent company Electro-Media Design (EMD), provides a one-stop shop for all venue-related audiovisual consulting needs. From AV system design to evaluating current systems, developing technology master plans, overseeing system refurbishments, developing strong operational support programs, training and supporting on-site staff, finding a reliable AV provider or simply solving a recurring challenge our services cover the lifecycle of your venue's technology systems and operation. As independent consultants that do not sell or install equipment, our customers have peace of mind knowing we have their best interests at heart. And with over 35 years and more than 1,300 global projects of experience behind us we can design solutions that meet or exceed customer expectations as well as your goals and budget. The EMD team created AVaStar to serve the needs of venue management and operations in existing venues, while EMD continues to provide design consulting in audiovisual and acoustics for new construction and CapEx refurbishment projects. In addition to the consulting services listed above, AVaStar works with venue operators to create and support a strong and efficient AV service program, guided by industry experts and utilizing industry best practices. We take the burden off your staff by providing 'Know-How: When and Where You Need It.' About Electro-Media Design Ltd. Electro-Media Design, Ltd. (EMD) is an independent consulting and design firm with global experience on more than 1,000 projects since 1990. EMD is the leading industry-recognized global thought leader in in meeting, event, and entertainment technologies for hotels, conference centers, and institutional facilities. EMD are the go-to experts for hotel and facility management brands, as well as technology industry trade associations. EMD provides a full range of services in acoustics and technology consulting, from surveys and master plans to project/procurement management, commissioning, and training. EMD does not sell, install, or represent any manufacturers or products. Visit us at or call (301) 355-5050. Barb Worcester +1 (440) 930-5770
Hospitality Net
10-06-2025
- Business
- Hospitality Net
RDP Bringing Its Feature Rich, Customizable PMS with Mobile Guest Experience Suite to HITEC Indianapolis
VAIL, Colo. — Next week, Resort Data Processing (RDP) will showcase its feature-rich property-management system (PMS) for hotels and resorts, timeshares and fractional accommodations, condo hotels, vacation rentals, RV parks, workforce housing, and corporate housing at HITEC North America, to be held June 16 to 19 at the Indiana Convention Center in Indianapolis. With more than 40 years in business, 200+ configuration settings, and integration into 400+ SAP Crystal reports, attendees will experience innovation and customization like no other in Booth #1211. 2025 is a pivotal year of innovation and growth for RDP and our clients. Our mission is to equip hospitality operators with cutting-edge tools to excel in today's fast-paced, technology-driven landscape. Whether it's our highly regarded Owners Portal, integrated payment processing, tailored report generation, or advanced features like back office and owner management, trust accounting, a commission-free booking engine, guest engagement, and a virtual store for activity bookings, RDP is committed to delivering seamless, guest-focused solutions. Ross Moff, Sales Manager at RDP Serving properties of all sizes with 10 to more than 1,500 rooms across North America, Central America and the Caribbean, RDP is best known for delivering fast performance, strong data security, and remote accessibility for operators and staff. A few of the most popular features to be on display at HITEC Indy include: Kiosk – RDP's self check in and self check out can be configured for use at kiosks located in the lobby or at the front desk. This gives guests the flexibility to complete the check-in process independently on site using dedicated devices, mirroring the mobile self check-in workflow for a consistent and efficient arrival experience. RDP's self check in and self check out can be configured for use at kiosks located in the lobby or at the front desk. This gives guests the flexibility to complete the check-in process independently on site using dedicated devices, mirroring the mobile self check-in workflow for a consistent and efficient arrival experience. Self Check In and Check Out – RDP provides a comprehensive suite of self-service solutions designed to streamline the guest arrival and departure experience while enhancing operational efficiency and guest satisfaction. This process is fully mobile friendly, allowing guests to check in and check out from their own devices. RDP provides a comprehensive suite of self-service solutions designed to streamline the guest arrival and departure experience while enhancing operational efficiency and guest satisfaction. This process is fully mobile friendly, allowing guests to check in and check out from their own devices. Mobile Housekeeping – RDP's mobile housekeeping enables room attendants and inspectors to update room status and access cleaning schedules in real time from mobile devices. It offers customizable daily cleaning boards organized by zones or room types, supports various clean types, and forecasts housekeeping needs based on reservations. The system tracks cleaning performance with detailed reporting for management. RDP's mobile housekeeping enables room attendants and inspectors to update room status and access cleaning schedules in real time from mobile devices. It offers customizable daily cleaning boards organized by zones or room types, supports various clean types, and forecasts housekeeping needs based on reservations. The system tracks cleaning performance with detailed reporting for management. Mobile Housekeeping Checklist – The mobile housekeeping checklist is a customizable digital tool enabling attendants to complete tasks using checkboxes, dropdowns, and comment fields. Inspectors can review and update the checklist during inspections. Completed checklists are stored for management review and reporting, helping ensure consistent cleaning standards and quality control. The mobile housekeeping checklist is a customizable digital tool enabling attendants to complete tasks using checkboxes, dropdowns, and comment fields. Inspectors can review and update the checklist during inspections. Completed checklists are stored for management review and reporting, helping ensure consistent cleaning standards and quality control. Mobile Work Orders – RDP's mobile work orders enable maintenance staff to view, update, and manage tasks in real time using any mobile device with internet access. Maintenance workers can see only their assigned tasks, while managers have full visibility to assign, reassign, and prioritize work orders. The system supports adding notes, tracking time spent, and attaching photos, ensuring efficient communication and accurate record keeping. Integrated asset management allows tracking of equipment details and repair history. Work orders can be created from various sources such as front desk or housekeeping, and costs can be billed directly to guests, groups, or owners. Notifications keep relevant staff informed of status changes, streamlining maintenance operations and improving responsiveness across the property. RDP's mobile work orders enable maintenance staff to view, update, and manage tasks in real time using any mobile device with internet access. Maintenance workers can see only their assigned tasks, while managers have full visibility to assign, reassign, and prioritize work orders. The system supports adding notes, tracking time spent, and attaching photos, ensuring efficient communication and accurate record keeping. Integrated asset management allows tracking of equipment details and repair history. Work orders can be created from various sources such as front desk or housekeeping, and costs can be billed directly to guests, groups, or owners. Notifications keep relevant staff informed of status changes, streamlining maintenance operations and improving responsiveness across the property. Owner's Portal – RDP's Owner Portal is a robust online platform that empowers property owners with direct access to essential management tools and information. Through the portal, owners can view a visual reservation calendar for their units, make or manage reservations, and access detailed owner statements. The system supports unique rates per owner, online bill payment, and the ability to track work orders and maintenance for each unit. RDP's Owner Portal is a robust online platform that empowers property owners with direct access to essential management tools and information. Through the portal, owners can view a visual reservation calendar for their units, make or manage reservations, and access detailed owner statements. The system supports unique rates per owner, online bill payment, and the ability to track work orders and maintenance for each unit. Embedded Payments — RDP Pay, powered by Fullsteam, enables operators to streamline payment processing between guests and owners, reducing friction and providing smoother customer experiences. Faster check-in and check-out means a more trustworthy payment portal, giving operators access to more impactful transactional data and extensive insight into their property's financial performance. — RDP Pay, powered by Fullsteam, enables operators to streamline payment processing between guests and owners, reducing friction and providing smoother customer experiences. Faster check-in and check-out means a more trustworthy payment portal, giving operators access to more impactful transactional data and extensive insight into their property's financial performance. Simplified Reporting — RDP provides hundreds of standard reports generated via SAP's Crystal Reports Designer. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand. Operators can modify any standard report or create unlimited new ones to fit their specific requirements. — RDP provides hundreds of standard reports generated via SAP's Crystal Reports Designer. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand. Operators can modify any standard report or create unlimited new ones to fit their specific requirements. Accounting – RDP streamlines revenue and expense reporting by providing a more accurate picture of an owner's or property's financial performance. It supports built-in features for Accrual and Trust accounting to maintain advanced deposits and bill payouts, owner commissions, credit-card commissions, travel agent payables, work order fees etc. – RDP streamlines revenue and expense reporting by providing a more accurate picture of an owner's or property's financial performance. It supports built-in features for Accrual and Trust accounting to maintain advanced deposits and bill payouts, owner commissions, credit-card commissions, travel agent payables, work order fees etc. Commission-Free Booking Engine — RDP offers a commission-free booking engine through its Internet Reservation Module (IRM) designed to enhance direct bookings and streamline operations. Benefits include zero fees; real-time synchronization of availability, rates, and guest data; fully responsive design; branding customization; and 24/7 booking capability. With this feature, operators can enhance their direct booking capabilities, provide superior guest experiences, and improve operational efficiency. — RDP offers a commission-free booking engine through its Internet Reservation Module (IRM) designed to enhance direct bookings and streamline operations. Benefits include zero fees; real-time synchronization of availability, rates, and guest data; fully responsive design; branding customization; and 24/7 booking capability. With this feature, operators can enhance their direct booking capabilities, provide superior guest experiences, and improve operational efficiency. Virtual Store & Activities — Once a guest books a reservation online via RDP's customizable commission-free Booking Engine, they will be prompted to add individual activities and items with surcharges included. Through a combination of images and text, operators can capture the best attributes of each item or activity (Spa Treatments, Ski Lessons & Rentals, Lift Tickets, Boat Rentals, Robes, Golf Tee Times, Water Park Tickets, etc.) and then up-sell products or activities that guests feel they cannot go without. — Once a guest books a reservation online via RDP's customizable commission-free Booking Engine, they will be prompted to add individual activities and items with surcharges included. Through a combination of images and text, operators can capture the best attributes of each item or activity (Spa Treatments, Ski Lessons & Rentals, Lift Tickets, Boat Rentals, Robes, Golf Tee Times, Water Park Tickets, etc.) and then up-sell products or activities that guests feel they cannot go without. Integration with Flybook – The interface between RDP and Flybook enables seamless integration of lodging and activity management operations. Via this integration properties can efficiently manage reservations for accommodations and activities. In response to growing demand for interoperability, RDP is expanding its open API offerings. Hoteliers and developers can easily integrate third-party solutions including point-of-sale, telephony and communication, guest services and in-room technology, accounting and finance, guest communication and marketing, and distribution and booking channels. RDP's newest integration partners include Fetch, Toast, Ideas, Salesforce, Vytio, Hapi and Flybook. We are eager to see our existing customers and meet new prospects at HITEC Indy , Moff said. Our message to attendees is this: 'No request or customization is too complex for RDP to handle.' We want everyone in this market segment to stop by Booth #1211 and see what we can do today and hear about the exciting things coming tomorrow, with full platform migration support and training services provided to existing clients. For more information about RDP's technology roadmap or to schedule a demo, visit
Hospitality Net
10-06-2025
- Business
- Hospitality Net
Maestro to Showcase Full Suite of All-In-One PMS Innovations at HITEC Indianapolis
MARKHAM, Ontario —Maestro PMS will showcase the latest enhancements to its industry-defining property-management system in Booth #2411 at HITEC North America 2025, to be held June 16 to 19 at the Indiana Convention Center in Indianapolis. As a platinum sponsor of the premier technology event, Maestro will display its full selection of offerings, including its popular Guest Experience Management System (GuestXMS), in-demand embedded payments solution MezzoPay with unique integration to Silverware POS, newly enhanced Spa Management module, and the much-anticipated Maestro Touch — a powerful new feature of Maestro PMS designed to revolutionize the front desk user experience. Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff. Maestro PMS is constantly innovating, and we are eager to showcase our latest feature set at HITEC Indy. Maestro's impactful technology is helping independent hotel operators take greater control of their operations while enhancing both guest and staff experiences. The tools we will demonstrate and display are enabling hoteliers to thrive and remain competitive as modern travelers' demands continue to evolve. We invite all attendees to experience the most reliable, flexible, and secure PMS on the market. Lisa Jane 'LJ' Wheaton, Maestro Senior Product Strategist Maestro PMS was designed from the ground up to help new hires and longtime hospitality veterans deliver world-class experiences without being sidetracked by technology. The platform continues to grow due to a constant stream of free updates and expansive training tools. The following system updates and new capabilities will be on display in Booth #2411: Enhanced Two-Way Guest & Staff Messaging Maestro's messaging platform, GuestXMS, is enabling staff and guests to communicate effortlessly through two-way SMS messaging built into Maestro PMS. Today, the award-winning service has expanded to include WhatsApp Integration. Maestro users can now communicate with guests without limits or collecting unnecessary international messaging fees. WhatsApp expands communication across a property, even if its location limits access to mobile networks. Unique POS Integration with Silverware Maestro is proud to continue strengthening its strategic partnership with Silverware through a unique and seamless POS integration. This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Key guest information — including gift card balances, loyalty status, health requirements, and special requests — is shared in real time across both platforms, enhancing the overall guest experience. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey. Expanded Spa Management & Single Guest Itinerary Capabilities Maestro's spa management module recently updated its user interface to improve usability and consistency while expanding its feature set to help guests choose a service that will define their stay. Leveraging GuestXMS-enabled spa notifications. The Wait Is Almost Over: Preview Maestro Touch at HITEC The much-anticipated Maestro Touch is now in pilot with select clients and nearing its official debut. This next-generation interface brings a modern, streamlined, and touch-friendly design to the Maestro PMS platform — built to enhance usability with mobile devices and deliver a more intuitive user experience. Since first announcing the next-generation interface, Maestro has continued to refine and enhance the experience using insights gathered through live pilot testing. HITEC attendees will get an exclusive sneak peek at the latest version, so stop by the booth to see how Maestro Touch is reshaping the way operators interact with their PMS. Enhanced Front Desk Efficiency New front desk features are streamlining operations and improving guest personalization. Teams can now upload documents directly to guests, groups, and client profiles. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees. 'Maestro clients can access options to SMS appointment confirmations, pre-arrival reminders and (when staying on property) the Single Guest Itinerary of all scheduled appointments and activities,' Wheaton said. 'This is designed to ensure that guests never miss an appointment." For more information on Maestro, visit HITEC Booth #2411, or visit Click here to book a meeting to speak with our team at HITEC. About Maestro Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro's Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide. Barb Worcester
