Latest news with #GenesysCloud
Business Wire
7 days ago
- Business
- Business Wire
Genesys Appoints Allen Chiu as Chief Legal Officer
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, who currently serves as chief compliance officer and general counsel at Genesys, will succeed Jim René, who is retiring after 25 years of distinguished service. René will remain with the company as special counsel through the end of the year to ensure a smooth succession process. Chiu brings more than 20 years of legal experience and has already played a pivotal role in shaping the legal and compliance function at Genesys. In his current role, Chiu oversees the company's global ethics and compliance program, trade and export controls, and litigation strategy. Chiu will report to Genesys chairman and CEO, Tony Bates. 'Allen is an exceptional and strategic leader whose deep expertise in compliance, privacy and global regulatory matters will be instrumental as we continue to scale our business and expand our AI leadership,' said Bates. 'His thoughtful counsel and business acumen will help us navigate complexities and keep Genesys at the forefront of experience orchestration.' Prior to joining Genesys, Chiu served as an assistant United States attorney in the US Department of Justice, where he worked in the national security and criminal divisions in the Central District of California. He began his legal career at Latham & Watkins LLP and clerked for Judge Dana M. Sabraw in the US District Court for the Southern District of California. René has served as a trusted advisor and strategic legal leader at Genesys, helping guide the organization through critical phases of transformation, governance evolution and risk management. 'Jim's contributions to Genesys have been significant and enduring,' said Bates. 'His legal insight and steady guidance have been essential in strengthening our governance, navigating complex challenges and supporting the company's growth. We're deeply grateful for his contributions and leadership, and we wish him all the best in his next chapter.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Yahoo
7 days ago
- Business
- Yahoo
Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector
HERNDON, Va., June 16, 2025 /PRNewswire/ -- Four Inc. has been named a public sector IT distributor for Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Four Inc. will provide Genesys Cloud™ to the public sector through Four Inc.'s NASA Solutions for Enterprise-Wide Procurement (SEWPV), Information Technology Enterprise Solutions- Software 2 (ITES-SW2) contract, U.S. General Services Administration (GSA), and OMNIA Partners contract vehicles and its network of channel partners as part of Four Inc.'s distribution program. This collaboration aims to deliver Genesys Cloud, an industry-leading Experience Orchestration platform, to organizations enabling them to enhance citizen engagement and improve service delivery. Four Inc. will leverage its deep understanding of the public sector market to bring the Genesys Cloud platform to a wider audience. This will empower agencies to modernize their communication infrastructure, streamline operations, and provide seamless, personalized experiences to citizens across all channels. "Four Inc. is committed to providing our public sector customers with innovative and effective IT solutions," said Chris Wilkinson, EVP of Sales at Four Inc. "Partnering with Genesys strengthens our ability to offer our partners and customers access to cutting-edge cloud-based experience orchestration solutions. This will improve citizen engagement through seamless and personalized experiences for constituents across various communication channels." With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native and turnkey AI and end-to-end journey optimization. Genesys Cloud will be available via Four Inc.'s NASA SEWPV, ITES-SW2, GSA, OMNIA Contract Vehicles. For more information, contact Four Inc. at sales@ About Four Inc. is a trusted Public Sector IT Distributor and has been recognized as a Top 100 government contractor on Washington Technology's Top 100 Report consecutively for the last ten years. Four Inc.'s expertise of the federal IT contracting process and their carefully crafted ecosystem of manufacturers and partners has enabled them to expertly deliver the right technology solutions and services to their customers. Through their proven experience and dedication to their core values, they have earned the IT community's respect and trust. Media Contactmarketing@ View original content: SOURCE Four LLC
Yahoo
09-06-2025
- Business
- Yahoo
Trevor Schulze Joins Genesys as Chief Information Officer
SAN FRANCISCO, June 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Trevor Schulze as Chief Information Officer (CIO). Schulze will oversee the Genesys global information technology organization to further advance the company's AI and cloud strategy and support its continued growth. "Trevor is a transformational leader with a proven track record of driving enterprise innovation at scale," said Tony Bates, Chairman and CEO of Genesys. "His deep expertise in AI, cloud and customer-centric digital transformation will help us accelerate our vision of delivering the power of empathy to every customer experience." Schulze brings more than 30 years of experience driving business success through innovative technology solutions. Schulze joins Genesys from Alteryx, where he was most recently the senior vice president and Chief Digital and Information Officer, responsible for leading the company's digital transformation and enterprise AI initiatives. Prior to Alteryx, Schulze held CIO and senior leadership roles at RingCentral and Micron Technology, where he led strategic initiatives across enterprise AI, customer experience and cloud modernization. He has also held senior information technology positions at Broadcom Corporation, Advanced Micro Devices and Cisco Systems. "Genesys is redefining what is possible at the intersection of AI and customer experience orchestration," said Schulze. "The pace of innovation here is reshaping how technology can deliver powerful outcomes to organizations—with agentic AI emerging as a true differentiator. As we pioneer the next wave of customer experience transformation, my focus will be on strengthening our foundation to unlock new levels of value for our customers." About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit View source version on Contacts Janelle Dickerson Method Communications Genesys@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
09-06-2025
- Business
- Business Wire
Trevor Schulze Joins Genesys as Chief Information Officer
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Trevor Schulze as Chief Information Officer (CIO). Schulze will oversee the Genesys global information technology organization to further advance the company's AI and cloud strategy and support its continued growth. 'Trevor is a transformational leader with a proven track record of driving enterprise innovation at scale,' said Tony Bates, Chairman and CEO of Genesys. 'His deep expertise in AI, cloud and customer-centric digital transformation will help us accelerate our vision of delivering the power of empathy to every customer experience.' Schulze brings more than 30 years of experience driving business success through innovative technology solutions. Schulze joins Genesys from Alteryx, where he was most recently the senior vice president and Chief Digital and Information Officer, responsible for leading the company's digital transformation and enterprise AI initiatives. Prior to Alteryx, Schulze held CIO and senior leadership roles at RingCentral and Micron Technology, where he led strategic initiatives across enterprise AI, customer experience and cloud modernization. He has also held senior information technology positions at Broadcom Corporation, Advanced Micro Devices and Cisco Systems. 'Genesys is redefining what is possible at the intersection of AI and customer experience orchestration,' said Schulze. 'The pace of innovation here is reshaping how technology can deliver powerful outcomes to organizations—with agentic AI emerging as a true differentiator. As we pioneer the next wave of customer experience transformation, my focus will be on strengthening our foundation to unlock new levels of value for our customers.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Techday NZ
29-05-2025
- Business
- Techday NZ
Rimini Street names new COO to drive global growth strategy
Rimini Street has appointed Vijay Kumar as executive vice president and chief operating officer, with responsibility for leading product management, service strategy, and global capability centres. Kumar brings over 25 years of technology sector experience to his new position, having previously served as senior vice president at Genesys Cloud. There, he led global operations, customer success, services, and delivery, contributing to customer expansion and improved revenue retention and margins over a seven-year period. Before his tenure at Genesys Cloud, Kumar held executive roles at HP Software, Kony, and Vignette, with a focus on services, delivery, and professional services. His background spans enterprise software, SaaS, product management, and global support across both business-to-business and business-to-consumer, as well as artificial intelligence platforms. In his new role as global EVP and COO at Rimini Street, Kumar is tasked with driving operational efficiency, scaling, increased profitability, and accelerated growth across the business. He will also oversee Rimini Street's 'Support, Optimise and Innovate' solutions portfolio, aiming to provide organisations with avenues to self-fund innovation within their existing IT budgets, without necessitating ERP upgrades or migrations. Kumar expressed enthusiasm at joining Rimini Street at this stage of its development. "I am thrilled to join the Rimini Street C-Level executive team at such a pivotal moment in the company's growth journey. Together we are building a path to a multi-billion-dollar revenue operation, driving top and bottom-line results, while delivering extraordinary value and innovation for our clients." He further highlighted the company's approach to IT modernization. "Our Rimini Smart Path methodology is a game changer; we empower customers to unlock the latest innovation without the burden of ERP upgrades or migrations. I am excited to lead the team that will show our clients how to self-fund innovation without disruption, within their existing IT budgets." Seth Ravin, Chief Executive Officer and Chairman of the Board at Rimini Street, commented on Kumar's immediate impact. "Vijay's leadership is already making a positive impact as we continue scaling our business for increased profitability and accelerated revenue growth," he said. "His broad operational expertise and experience and service roadmap vision make him an ideal fit for Rimini Street." Kumar holds a Bachelor of Commerce degree and an MBA from Xavier School of Management in India. He is based in North America and will report directly to the Chief Executive Officer. Rimini Street is a provider of end-to-end enterprise software support, management and innovation solutions, and delivers third-party support for Oracle, SAP and VMware software. Its client base includes a range of organisations from the Fortune Global 100, Fortune 500, midmarket, public sector, and government agencies.
