Latest news with #GenAI-powered
Business Wire
2 days ago
- Business
- Business Wire
Mitel CX Named 'Overall Customer Support Solution of the Year' In 2025 RemoteTech Breakthrough Awards Program
OTTAWA, Ontario--(BUSINESS WIRE)-- Mitel, a global leader in business communications, today announced that Mitel CX has been selected as 'Overall Customer Support Solution of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working. Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution. 'We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,' said Martin Bitzinger, Senior Vice President, Product Management at Mitel. 'Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.' The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide. 'Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.' About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit
Channel Post MEA
3 days ago
- Business
- Channel Post MEA
Gartner: 75% Of Analytics Content To Use GenAI For Enhanced Contextual Intelligence By 2027
Seventy-five percent of new analytics content will be contextualized for intelligent applications through generative AI (GenAI) by 2027, enabling composable connection between insights and actions, according to Gartner, the Gartner Data & Analytics Summit in Sydney this week, Georgia O'Callaghan, Director, Analyst at Gartner, said, 'We're moving from an era where analytic tools help business people make decisions, to a future where GenAI-powered analytics becomes perceptive and adaptive. This will enable dynamic and autonomous decisions that have the potential to transform enterprise and consumer software, business processes and models.' A Gartner survey of 403 analytics or AI leaders, conducted between October and December 2024, revealed over 50% report their organizations use AI tools for automated insights and natural language queries (NLG) for analytics or AI development. Even with these capabilities, the static nature of current analytics often falls short of delivering in a truly dynamic and automated fashion. Gartner predicts augmented analytics capabilities will evolve into autonomous analytics platforms by 2027, which will fully manage and execute 20% of business processes. The perceptive future of analytics will deliver benefits by being proactive, collaborative, connected, contextual and continuous (see Figure 1). Figure 1: AI-Powered, Perceptive Analytics Source: Gartner (June 2025) 'Perceptive analytics will use AI agents and other GenAI-fueled technologies to continuously monitor evolving conditions and perceive the target environment, such as market shifts, customer behavior changes or supply chain disruptions,' said O'Callaghan. 'Guidance and analysis can then be autonomously adjusted in response, creating a more resilient and responsive analytical infrastructure. As these capabilities emerge and be adopted by organizations, their potential to reshape business operations and drive growth will only continue to expand.' Perceptive Analytics Overarching Risk According to Gartner research, the overarching risk that applies to perceptive analytics is the over reliance on autonomous actions without sufficient validation, which could result in unintended negative consequences, reputational damage and regulatory scrutiny. The risk of 'agent drift' is a serious concern, where a system's perceptions and actions gradually deviate from desired outcomes due to evolving data or unforeseen interactions. Guardian agents are emerging to deal with this inherent issue in AI systems, according to Gartner. These agents are specifically tasked with monitoring and enforcing policies and rules to ensure the systems operate within a set of guardrails. 'Building guardian agents will need to be a key focal point of new governance initiatives for data and analytics leaders, as agentic and perceptive analytics become the standard way of insight delivery across platforms,' said O'Callaghan.
Techday NZ
4 days ago
- Business
- Techday NZ
Gartner: Generative AI to power 75% of analytics by 2027
Gartner has forecast that by 2027, 75% of new analytics content will be contextualised for intelligent applications through generative AI, a shift expected to enable closer connections between insights and actions across business software and processes. According to Gartner, this change signifies a move away from traditional analytic tools, instead ushering in an era where AI-driven analytics supports more dynamic and autonomous decision-making capabilities. Georgia O'Callaghan, Director and Analyst at Gartner, outlined the implications of this anticipated evolution: "We're moving from an era where analytic tools help business people make decisions, to a future where GenAI-powered analytics becomes perceptive and adaptive. This will enable dynamic and autonomous decisions that have the potential to transform enterprise and consumer software, business processes and models." Backing this projection, Gartner cited results from a survey of 403 analytics or AI leaders, conducted from October to December 2024. The survey found that over half of organisations currently use AI tools for generating automated insights and for employing natural language queries within analytics and AI development. However, Gartner noted that the present systems are predominantly static in nature, often lacking the capacity for truly dynamic or automated analytics delivery. Autonomous analytics platforms Gartner further predicts that within the next two years, augmented analytics platforms will evolve to become autonomous. By 2027, these platforms are expected to fully manage and execute 20% of business processes, enabled by their ability to operate proactively, collaboratively, and within continuously updated contexts. The next phase, as described by Gartner, will see the integration of AI agents and generative AI-driven technologies that can continuously monitor changing conditions and interpret environments such as market shifts, changes in customer behaviour, or supply chain disruptions. O'Callaghan explained the benefits of this evolution: "Perceptive analytics will use AI agents and other GenAI-fueled technologies to continuously monitor evolving conditions and perceive the target environment, such as market shifts, customer behaviour changes or supply chain disruptions." She added, "Guidance and analysis can then be autonomously adjusted in response, creating a more resilient and responsive analytical infrastructure. As these capabilities emerge and be adopted by organisations, their potential to reshape business operations and drive growth will only continue to expand." Managing risks Despite these potential benefits, Gartner research also draws attention to the risks associated with increasing reliance on perceptive analytics, particularly regarding the level of autonomous action allowed without human validation. Such over-reliance could lead to negative consequences, including unforeseen errors, potential reputational damage, and regulatory scrutiny. One of the key risks outlined is "agent drift," where AI systems gradually move away from intended goals due to evolving data or other interactions. To mitigate this, Gartner points to the emergence of guardian agents—systems specifically designed to monitor AI operations and enforce compliance with policies and rules, keeping analytics within safe and approved boundaries. O'Callaghan highlighted the importance of governance, stating, "Building guardian agents will need to be a key focal point of new governance initiatives for data and analytics leaders, as agentic and perceptive analytics become the standard way of insight delivery across platforms." Industry response Gartner analysts are continuing to provide analysis and recommendations on developments within data and analytics strategies, with a particular emphasis on driving business value and best practices for deploying AI responsibly within organisations. The research underlines that as generative AI continues to influence analytics platforms, companies will need to adopt new governance models and develop mechanisms to prevent unintended system behaviours, ensuring that the promise of intelligent applications is realised safely and effectively.
Business Wire
4 days ago
- Business
- Business Wire
Trellix Accelerates Organizational Cyber Resilience with Deepened AWS Integrations
PHILADELPHIA--(BUSINESS WIRE)-- AWS re:Inforce 2025 – Trellix, the company delivering the future of AI-powered cybersecurity, today announced new milestones in its collaboration with AWS to further simplify customer adoption of leading cybersecurity technologies powered by AI. The deepened collaboration aims to enhance security controls and secure AI for customers. Together with AWS, we are focused on not only ensuring AI is embedded in security to allow optimum resilience, but also in securing AI itself. This is essential to ensuring organizations can use AI without compromising data integrity, trust, or compliance. Share 'In the era of rapid AI expansion, the symbiotic relationship between AI and security must be addressed,' said Sean Morton, Senior Vice President, Strategic Partnerships, Trellix. 'Together with AWS, we are focused on not only ensuring AI is embedded in security to allow optimum resilience, but also in securing AI itself. This is essential to ensuring organizations can use AI without compromising data integrity, trust, or compliance, particularly for those in regulated sectors.' Co-development of GenAI-powered security Trellix and AWS have signed an expanded strategic collaboration agreement (SCA) focused on the enrichment and creation of new GenAI-powered security technologies. Together, Trellix and AWS will address the most pressing security-use cases through the co-development of GenAI solutions that combine Amazon Bedrock and other AWS AI services with the Trellix Security Platform. Further collaboration to harden security defenses Trellix will offer new database, identity, analytics, and deployment capabilities for AWS customers, including: Strengthened database protection: With databases increasingly moving to the cloud and organizations widely adopting hybrid, on-premises, and cloud environments, critical assets require robust monitoring and protection. The need to prevent potential extraction or tampering increases as organizations train AI models with proprietary datasets and users share more information with AI apps. Trellix Database Security now offers security for Amazon Relational Database Service (Amazon RDS) cloud databases. New features available for AWS-supported MariaDB, MySQL, and PostgreSQL databases include real-time activity monitoring, pre-built compliance policies, and detailed event logs and incident management tools. Future releases will expand this vital support to include additional AWS Cloud databases. Fortified identity and access management (IAM): The AWS IAM Access Analyzer now integrates with the Trellix Security Platform, making it easier to remediate identity compromise. With AWS IAM Access Analyzer, Trellix customers can evaluate permissions across multiple IAM policy types, visualize access patterns, inspect access from internal and external sources, and leverage Amazon EventBridge for custom alerts and remediation. Simplified deployment: Trellix has achieved AWS Marketplace Architecture Excellence, certifying architectural alignment with AWS best practices. Customers now have greater transparency around each Trellix integration with AWS for easier procurement and deployment, and can further maximize their investment with AWS as purchases count toward AWS Private Pricing Agreements (PPA), helping meet committed spend thresholds faster. 'Let's face it; security is hard. Complexity makes the job even harder,' said Frank Dickson, Vice President of Security and Trust, IDC. 'When infrastructure and security collaborate to make security easier to implement and integrate, organizations can reduce risk, speed up response times, and better protect their most critical assets and data. We all win." Learn more about Trellix and AWS collaboration to improve customer security outcomes here. Visit Trellix at AWS re:Inforce at booth #1123. Additional Resources: About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at Follow Trellix on LinkedIn and X.
Yahoo
12-06-2025
- Business
- Yahoo
Taboola Unveils DeeperDive, a Gen AI Answer Engine Built for the Open Web, Connecting Readers with Unique Publisher Content, Empowering Publishers to Defy Abuse by Gen AI Search
Powered by Taboola's "Pulse of the Internet," Gannett I USA TODAY Network First to Deploy Technology in the U.S., The Independent First to Deploy in U.K. HONG KONG, June 12, 2025 /PRNewswire/ -- Taboola today announced DeeperDive, an industry-first Gen AI answer engine designed to live directly on publisher websites and leverage their own content. DeeperDive connects readers with diverse, specialized stories from trusted sources about topics they care about, directly within publisher sites. Some of the largest publishers in the world have joined Taboola as design partners for DeeperDive, including Gannett I USA TODAY Network, and The Independent. Today's publishers face growing threats from Generative AI-powered search engines that scrape their content without permission, reduce their traffic, and offer no compensation in return. DeeperDive offers a new path forward—giving publishers a way to compete, not be replaced. DeeperDive brings the power of GenAI Search Engines—now a familiar experience to millions of users—directly onto publisher websites, tapping into years of proprietary, real-time, high-quality content created by journalists and editors across the open web. Readers can ask questions about topics they're interested in, and have AI provide answers instantly, sourced from trusted journalists such as the best travel desk or top sports reporters. DeeperDive not only prompts questions that may be of interest, it delivers a direct response, much like popular Gen AI engines, but it goes a step further. This technology surfaces additional context and stories from the same publisher site, offering users a richer, more valuable view — not just a single, oversimplified answer. Publishers can use DeeperDive to deliver a cutting-edge, Gen AI-powered user experience that today's audiences expect. By meeting users with intuitive, conversational interfaces and instant, relevant answers, publishers can stay competitive in a rapidly shifting digital landscape and reinforce their brand as a trusted, forward-thinking destination. DeeperDive is built to provide: Smarter, more diverse answers for readers: Readers receive rich, multifaceted answers, based on Taboola's advanced AI and real-time insights from over 600 million daily active users across a global network of 9,000 publisher partners. Unlike traditional GenAI engines that rely on static training data, Taboola understands what people are actively reading and engaging with — across topics, geographies, and moments. This unique "pulse of the internet" allows DeeperDive to surface timely, contextual answers and even suggest questions based on current trends. The result is a richer, more human search experience rooted in what truly matters to real people — right now, on the site they trust. Increased readership and engagement for publishers: Every reader question is met with a clear, intuitive answer, along with links to relevant and timely articles from across the publisher's site. This keeps users engaged longer and encourages deeper content exploration. For the first time, publishers can engage their audience with real-time, AI-powered content tailored to the user, whether it's about travel plans, a favorite sports team, or important financial decisions, meaningfully increasing time on site and reader loyalty. Unlocking high-intent ad revenue and owning the future with AI agents across high intent categories: DeeperDive will create a new monetization channel for publishers starting by inserting contextually relevant, high-intent ads directly into the AI-powered results page. Publishers can capture search-like advertising revenue within their own environments — turning user inquiries into meaningful commercial opportunities, all while maintaining a seamless reader experience. "Taboola's DeeperDive is an exciting win for our audience and the publishing industry at large. We're thrilled to be the first to roll out this technology in the U.S. within USA TODAY. Taboola is a longtime partner that has shown an unwavering commitment to helping us accelerate audience development and unlocking growth. With DeeperDive, we see an opportunity to give our readers an innovative new way to explore our trusted content on our properties. DeeperDive combines the high-caliber reporting that the USA TODAY Network is known for with the AI technology and expertise that only Taboola can deliver," said Michael Reed, Chairman and Chief Executive Officer, Gannett | USA TODAY Network. "Taboola continues to be a key partner for our growth," said Christian Broughton, CEO at The Independent and Independent Media. "The Independent is innovating and investing in AI across our business, and recently launched Bulletin, a new service dedicated to serving busy readers who want truly independent, trustworthy news. We are delighted to be design partners on DeeperDive, which we will be using across The Independent and Bulletin. It has the potential to amplify the agenda-setting journalism we produce, build deeper engagement, and allow us to build even deeper relationships with our audience." "Today marks a major step forward for the open web," said Adam Singolda, CEO and Founder of Taboola. "With DeeperDive, we're giving publishers the power to join the GenAI revolution on their own terms - creating richer, more trusted experiences for users and unlocking search-like monetization opportunities that were previously out of reach. Over time, this means enabling publishers to own high-intent moments with AI agents across categories like travel, finance, sports, and commerce where users make meaningful decisions on platforms they already trust. It's the shift from 50 cents per click to $500 per conversion, right on the publisher's site. This is a big day not just for Taboola, but for the entire industry - and I believe it will change how billions of people discover and decide online." "The open web thrives when innovation and fairness go hand in hand. It's simply not sustainable for GenAI engines to rely on publisher content while sending little traffic and compensating only a select few. That's not innovation, it's exploitation. Today is a moment for unity and clarity: publishers deserve real value in return for their work. It's time to build a future where AI helps drive the open web, not drain it — by generating meaningful traffic, sharing value, and respecting the creators who make the internet worth exploring," continued Singolda. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale. Disclaimer – Forward-Looking Statements Taboola (the "Company") may, in this communication, make certain statements that are not historical facts and relate to analysis or other information which are based on forecasts or future or results. Examples of such forward-looking statements include, but are not limited to, statements regarding future prospects, product development and business strategies. Words such as "expect," "estimate," "project," "budget," "forecast," "anticipate," "intend," "plan," "may," "will," "could," "should," "believes," "predicts," "potential," "continue," and similar expressions are intended to identify such forward-looking statements but are not the exclusive means for identifying such statements. By their very nature, forward-looking statements involve inherent risks and uncertainties, both general and specific, and there are risks that the predictions, forecasts, projections and other forward-looking statements will not be achieved. You should understand that a number of factors could cause actual results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements, including the risks set forth in the Company's Annual Report on Form 10-K for the year ended December 31, 2024 under Part 1, Item 1A "Risk Factors" and our subsequent filings with the Securities and Exchange Commission. The Company cautions readers not to place undue reliance upon any forward-looking statements, which speak only as of the date made. The Company does not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in its expectations or any change in events, conditions or circumstances on which any such statement is based. 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