Latest news with #Gartner-recognized
Mint
5 days ago
- Business
- Mint
Prodapt Announces Agentic Solutions for Autonomous Operations Powered by NVIDIA AI Platform
HT Brand Studio Published 17 Jun 2025, 11:25 AM IST Prodapt, a Gartner-recognized Telecom-Native services and AI integration leader, today announced a new Agentic AI based solution to drive autonomous operations for Telcos, in collaboration with solution leverages the NVIDIA AI platform to build and deploy Telco-trained AI Agents that predict, analyze, reason, and simulate to resolve incidents impacting service quality and customer want to deliver better experiences and cut costs and AI Agents help by accelerating the next transformational leap from traditional BSS/OSS systems. This requires agile AI infrastructure, cutting-edge GenAI platforms, and AI integration skills, to enable scalability as the industry evolves beyond experimentation. As part of its Practical AI strategy, Prodapt has built a range of AI Agents across the Telecom value chain, which are powered by NVIDIA NIM™ and NVIDIA NeMo™ microservices. These agents go beyond simple actions, solving multi-step problem statements to improve operational efficiency, customer experience, revenue monetization, enterprise modernization, and accelerate the deployment of critical applications. Autonomous Operations (AO) The first Autonomous Agent is focused on Network operations: The Telecom network issue resolution workflow is complex – impaired by a legacy stack and inability to forecast issues or ascertain available field resources in last-mile service delivery. Prodapt's solution inserts AI Agents across this workflow, deploying them for predictive analytics, issuing proactive alerts, finding the right Network Engineer and dispatching jobs, creating issue summaries, enabling guided resolution plans, and closing the loop after resolution. Simulations suggest the solution will enable Telcos to achieve a 30% improvement in resolution cycle time and drive better resource utilization. 'Prodapt's AO solution developed with NVIDIA AI Enterprise is compelling for two reasons: it combines AI agents and human expertise in the most ingenious way possible, and secondly, it future-proofs Telco networks, going from reactive to proactive operations by mainstreaming Agentic AI into the full lifecycle,' said Chris Penrose, Global Head of Business Development, Telecoms, at NVIDIA. 'AI integration is turning out to be the Number One priority for the Autonomous Operations vision. With a variety of ready to use AI Agents and infrastructure providers crowding a contested market, Telcos need a guiding hand to help them provision and operate the right solutions, operated by handpicked global AI talent. Prodapt delivers what is necessary to turn PoCs into impactful solutions through our Practical AI vision with NVIDIA,' Rajiv Papneja, CTO, Prodapt. About ProdaptProdapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service 1.1 billion people and 5.4 billion devices across the globe, Prodapt's clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.A 'Great Place To Work® Certified™' company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. Visit for more information. Follow us on LinkedIn.
Business Wire
5 days ago
- Business
- Business Wire
Prodapt Announces Agentic Solutions for Autonomous Operations Powered by NVIDIA AI Platform
CHENNAI, India--(BUSINESS WIRE)--Prodapt, a Gartner-recognized Telecom-Native services and AI integration leader, today announced a new Agentic AI based solution to drive autonomous operations for Telcos, in collaboration with NVIDIA. The solution leverages the NVIDIA AI platform to build and deploy Telco-trained AI Agents that predict, analyze, reason, and simulate to resolve incidents impacting service quality and customer experience. Telcos want to deliver better experiences and cut costs and AI Agents help by accelerating the next transformational leap from traditional BSS/OSS systems. This requires agile AI infrastructure, cutting-edge GenAI platforms, and AI integration skills, to enable scalability as the industry evolves beyond experimentation. As part of its Practical AI strategy, Prodapt has built a range of AI Agents across the Telecom value chain, which are powered by NVIDIA NIM™ and NVIDIA NeMo™ microservices. These agents go beyond simple actions, solving multi-step problem statements to improve operational efficiency, customer experience, revenue monetization, enterprise modernization, and accelerate the deployment of critical applications. Autonomous Operations (AO) The first Autonomous Agent is focused on Network operations: The Telecom network issue resolution workflow is complex – impaired by a legacy stack and inability to forecast issues or ascertain available field resources in last-mile service delivery. Prodapt's solution inserts AI Agents across this workflow, deploying them for predictive analytics, issuing proactive alerts, finding the right Network Engineer and dispatching jobs, creating issue summaries, enabling guided resolution plans, and closing the loop after resolution. Simulations suggest the solution will enable Telcos to achieve a 30% improvement in resolution cycle time and drive better resource utilization. 'Prodapt's AO solution developed with NVIDIA AI Enterprise is compelling for two reasons: it combines AI agents and human expertise in the most ingenious way possible, and secondly, it future-proofs Telco networks, going from reactive to proactive operations by mainstreaming Agentic AI into the full lifecycle,' said Chris Penrose, Global Head of Business Development, Telecoms, at NVIDIA. 'AI integration is turning out to be the Number One priority for the Autonomous Operations vision. With a variety of ready to use AI Agents and infrastructure providers crowding a contested market, Telcos need a guiding hand to help them provision and operate the right solutions, operated by handpicked global AI talent. Prodapt delivers what is necessary to turn PoCs into impactful solutions through our Practical AI vision with NVIDIA,' Rajiv Papneja, CTO, Prodapt. About Prodapt Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt's clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A 'Great Place To Work ® Certified™' company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Yahoo
18-04-2025
- Business
- Yahoo
Circles and Prodapt Form Strategic Partnership to Accelerate Global Telco Transformation and Innovation
Combining Circles' Full-Stack, Cloud-Native SaaS Platform with Prodapt's AI-Powered Integration Expertise to Accelerate Telco-to-Techco Transformation at Scale SINGAPORE and CHENNAI, India, April 18, 2025 /PRNewswire/ -- Circles, a global telco technology company, today announced a strategic partnership with Prodapt, a Gartner-recognized telecom-native IT services leader, to help telco operators (telcos) worldwide accelerate their transformation into technology companies (techcos) and deliver cutting-edge digital customer experiences. This strategic partnership combines Circles' full-stack, cloud-native software-as-a-service (SaaS) digital telco platform with Prodapt's AI-powered integration and consulting expertise, enabling telecom operators to launch and scale digital-first services more rapidly and efficiently. Under this partnership, Circles will provide its cloud-native, full-stack digital telco SaaS platform – honed through successful deployments in markets like Singapore, Japan, Middle East and the Americas – while Prodapt will leverage its deep telecom domain experience to integrate and customize these solutions for incumbent operators. By uniting Circles' technology with Prodapt's delivery capabilities, telcos can accelerate their telco-to-techco transformation, launching new digital brands and services in months rather than years, personalizing customer engagements with AI-driven insights, and streamlining operations to be more agile in a fast-evolving market. For Circles, known for powering leading digital telco brands for partners such as KDDI Corporation in Japan, Telkomsel in Indonesia and AT&T in Mexico, this collaboration marks a pivotal step in extending its global SaaS footprint. For Prodapt, which has helped leading telcos leverage Practical AI solutions to drive operational efficiency and elevate experiences, the partnership enriches its portfolio of solutions aimed at modernizing networks and customer-facing platforms for the next era of connectivity. Direct Strategic Impact for Tier-1 Telcos Today's telecom operators are under pressure to transform outdated infrastructure, reduce operational complexity, and meet rising customer expectations - fast. Circles' cloud-native SaaS platform, paired with Prodapt's global integration and transformation expertise, provides a turnkey solution to accelerate legacy modernization and Go to Market with new digital brands and services in just 16 weeks. Through efficient operations and by aligning offerings to customer needs, operators can drive stable revenue growth. Prodapt's proprietary GenAI framework automates legacy system data mapping to Circles' cloud-native stack, reducing manual effort by 70% and ensuring zero service disruption during cutover. Enabling a leading Telco to fast-track their migration to the Circles platform, the solution leverages Natural Language Processing (NLP) to parse unstructured billing/CRM data and enforce TMF-compliant data governance. Customer-Centric Transformation Integrating Circles' high-performance applications - designed for every customer touchpoint - with Prodapt's deep understanding of telecom customer journeys, the partnership will enable telcos to deliver digital-first customer experiences, from onboarding to seamless daily interactions. With intuitive, frictionless service, they will drive customer satisfaction and improve retention, translating great experiences into measurable revenue growth. "We are thrilled to partner with Prodapt, a recognized leader in telecom digital transformation services," said Sanjay Kaul, Chief Revenue Officer, Circles. "Prodapt's extensive integration expertise and global reach complement Circles' innovative SaaS platform perfectly. This collaboration validates our vision of reimagining telcos as technology companies on a global scale and reinforces our commitment to helping operators deliver next-generation experiences. Together, we will empower telcos to achieve techco agility faster – enhancing operational efficiency, unlocking new revenue streams, and delighting customers with digital-first offerings." Speed, Simplicity & Scalability - Without Disruption One of the biggest hurdles in Telco transformation is complexity. Circles and Prodapt solve this with a streamlined implementation model that enables operators to fully deploy the Circles platform in under 16 weeks - with minimal disruption to existing systems. This dramatically shortens Time to Value and provides a clear path to scalable innovation. "We are delighted to partner with Circles to bring an innovative offering to market," said Sumit Grover, Chief Growth Officer, Prodapt. "As they navigate an evolving terrain, telcos must adopt futuristic technology platforms to get ahead of the next disruption to their business. Combining Circles' NextGen stack and Prodapt's ability to bring it to speed in customer environments, we are creating a new and powerful strategic partner for telcos," he added. About Circles Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates two distinct businesses: A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About Prodapt Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt's clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A "Great Place To Work® Certified™" company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. Visit for more information. Follow us on LinkedIn. SOURCE Circles
Associated Press
16-04-2025
- Business
- Associated Press
Circles and Prodapt Form Strategic Partnership to Accelerate Global Telco Transformation and Innovation
Combining Circles' Full-Stack, Cloud-Native SaaS Platform with Prodapt's AI-Powered Integration Expertise to Accelerate Telco-to-Techco Transformation at Scale Singapore, April 16, 2025 -- Circles, a global telco technology company, today announced a strategic partnership with Prodapt, a Gartner-recognized telecom-native IT services leader, to help telco operators (telcos) worldwide accelerate their transformation into technology companies (techcos) and deliver cutting-edge digital customer experiences. This strategic partnership combines Circles' full-stack, cloud-native software-as-a-service (SaaS) digital telco platform with Prodapt's AI-powered integration and consulting expertise, enabling telecom operators to launch and scale digital-first services more rapidly and efficiently. Under this partnership, Circles will provide its cloud-native, full-stack digital telco SaaS platform – honed through successful deployments in markets like Singapore, Japan, Middle East and the Americas – while Prodapt will leverage its deep telecom domain experience to integrate and customize these solutions for incumbent operators. By uniting Circles' technology with Prodapt's delivery capabilities, telcos can accelerate their telco-to-techco transformation, launching new digital brands and services in months rather than years, personalizing customer engagements with AI-driven insights, and streamlining operations to be more agile in a fast-evolving market. For Circles, known for powering leading digital telco brands for partners such as KDDI Corporation in Japan, Telkomsel in Indonesia and AT&T in Mexico, this collaboration marks a pivotal step in extending its global SaaS footprint. For Prodapt, which has helped leading telcos leverage Practical AI solutions to drive operational efficiency and elevate experiences, the partnership enriches its portfolio of solutions aimed at modernizing networks and customer-facing platforms for the next era of connectivity. Direct Strategic Impact for Tier-1 Telcos Today's telecom operators are under pressure to transform outdated infrastructure, reduce operational complexity, and meet rising customer expectations - fast. Circles' cloud-native SaaS platform, paired with Prodapt's global integration and transformation expertise, provides a turnkey solution to accelerate legacy modernization and Go to Market with new digital brands and services in just 16 weeks. Through efficient operations and by aligning offerings to customer needs, operators can drive stable revenue growth. Prodapt's proprietary GenAI framework automates legacy system data mapping to Circles' cloud-native stack, reducing manual effort by 70% and ensuring zero service disruption during cutover. Enabling a leading Telco to fast-track their migration to the Circles platform, the solution leverages Natural Language Processing (NLP) to parse unstructured billing/CRM data and enforce TMF-compliant data governance. Customer-Centric Transformation Integrating Circles' high-performance applications - designed for every customer touchpoint - with Prodapt's deep understanding of telecom customer journeys, the partnership will enable telcos to deliver digital-first customer experiences, from onboarding to seamless daily interactions. With intuitive, frictionless service, they will drive customer satisfaction and improve retention, translating great experiences into measurable revenue growth. 'We are thrilled to partner with Prodapt, a recognized leader in telecom digital transformation services,' said Sanjay Kaul, Chief Revenue Officer, Circles. 'Prodapt's extensive integration expertise and global reach complement Circles' innovative SaaS platform perfectly. This collaboration validates our vision of reimagining telcos as technology companies on a global scale and reinforces our commitment to helping operators deliver next-generation experiences. Together, we will empower telcos to achieve techco agility faster – enhancing operational efficiency, unlocking new revenue streams, and delighting customers with digital-first offerings.' Speed, Simplicity & Scalability - Without Disruption One of the biggest hurdles in Telco transformation is complexity. Circles and Prodapt solve this with a streamlined implementation model that enables operators to fully deploy the Circles platform in under 16 weeks - with minimal disruption to existing systems. This dramatically shortens Time to Value and provides a clear path to scalable innovation. 'We are delighted to partner with Circles to bring an innovative offering to market,' said Sumit Grover, Chief Growth Officer, Prodapt. 'As they navigate an evolving terrain, telcos must adopt futuristic technology platforms to get ahead of the next disruption to their business. Combining Circles' NextGen stack and Prodapt's ability to bring it to speed in customer environments, we are creating a new and powerful strategic partner for telcos,' he added. Sanjay Kaul (left), Chief Revenue Officer, Circles, and Manish Vyas (right), CEO & MD, Prodapt, after signing a partnership agreement to accelerate global telco transformation and innovation. About Circles Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates two distinct businesses: Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About Prodapt Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt's clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A 'Great Place To Work® Certified™' company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. About the company: Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. Contact Info: Name: Dhanyasree M Email: Send Email Organization: Circles Website: Release ID: 89157775 Should you identify any discrepancies, concerns, or inaccuracies in the content provided in this press release or require assistance with a press release takedown, we strongly urge you to notify us promptly by contacting [email protected] (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). Our responsive team is committed to addressing your concerns within 8 hours by taking necessary actions to resolve identified issues diligently or guiding you through the necessary steps for removal. Our dedication lies in providing accurate and reliable information.
Web Release
14-04-2025
- Business
- Web Release
Aramex Partners with Shipsy to Enhance Last-Mile Efficiency and Productivity Using AI
By Editor_wr On Apr 14, 2025 Aramex, a leading global logistics and transportation solutions provider, recently announced that they have signed a Master Services Agreement (MSA) with Shipsy, a Gartner-recognized, leading global SaaS-based platform offering AI-powered logistics orchestration. This agreement reflects Aramex's commitment to enhancing its last-mile delivery capabilities, increasing operational efficiency, expanding service offerings, using advanced technologies and ensuring customer service excellence. Francoise Russo, Chief Digital and Technology Officer at Aramex said: 'Aramex is delighted to partner with Shipsy and tap into the benefits of its SaaS-based platform for our customers. Shipsy's AI-powered logistics management platform digitally interconnects every link in supply chains. This partnership reflects our commitment to optimizing cost-, carbon-, and operational efficiencies, streamlining processes and better serving our customers in the rapidly evolving markets that we serve.' By partnering with Shipsy, Aramex will leverage advanced AI-powered solutions to optimize key areas of its logistics operations. This collaboration will enable the roll-out of new services, improve productivity, and drive greater customer satisfaction. 'This MSA is a testament to Aramex's trust in Shipsy's technology and our ability to continuously deliver tangible business outcomes. We are proud to continue our partnership with Aramex to enhance their logistics capabilities and support their business growth,' said Soham Chokshi, CEO & Co-Founder of Shipsy. Shipsy will power Aramex's latest initiative – Aramex Same Day Delivery, designed to meet the growing demand for time-sensitive shipments like next and same-day delivery. Additionally, Shipsy's AI-powered routing will enable Aramex to offer customers more accurate delivery windows, including time slots, improving predictability and convenience. To further enhance operational efficiency, Aramex is trialling Shipsy's Workforce and Territory Optimization solution. This helps the company to plan delivery territories more effectively, increase courier productivity, and optimize costs. 'This partnership will play a pivotal role in driving supply chain autonomy, especially in the Middle East. By combining Aramex's global logistics expertise with Shipsy's AI-powered innovation, we are enabling a more agile, predictive, and efficient delivery ecosystem. Together, we are laying the groundwork for an intelligent and self-orchestrated supply chain that adapts dynamically to evolving markets,' said Harsh Kumar, Chief Strategy Office & Co-Founder of Shipsy. Aramex India is also set to launch a Virtual Wallet for small and medium enterprises (SMEs) and prepaid customers, enabling them to seamlessly add funds and begin shipping with Aramex. This partnership underscores Aramex's ongoing commitment to investing in technology and innovation to improve service offerings and operational efficiencies across its global network. Comments are closed.
