Latest news with #Eltropy
Finextra
30-05-2025
- Business
- Finextra
Eltropy launches cloud-native business phone system for credit unions and community banks
Eltropy, the leading AI-powered Unified Conversations Platform for credit unions and community banks, today unveiled 'Eltropy Office Phone,' a cloud-native business phone system that integrates with AI-powered modern contact center systems such as Eltropy Voice+ to deliver an enterprise-wide Unified Telephony Experience. 0 This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. 'With Eltropy Office Phone, we're completing the final mile of telephony transformation for credit unions and community banks,' said Ashish Garg, Co-founder & CEO, Eltropy. 'For too long, institutions have been forced to juggle fragmented systems for internal and external communications. Now, with Unified Telephony, we're delivering one seamless, cloud-native telephony purpose-built to power every conversation across the institution, from the back office to the contact center.' Purpose-built for credit unions and community banks, Eltropy Office Phone offers secure, reliable, and scalable internal voice communications with smart features such as cloud-hosted PBX, support for both hardware phones & softphones, direct inward dialing (DID), extension dialing, quick outbound dialing, external dialing, personal voicemail with custom greetings, and much more. Credit unions and community banks can now consolidate outdated, siloed phone systems into One Unified Platform, lowering total cost of ownership (TCO) while strengthening security and simplifying operations. Whether a member calls the branch, interacts with an AI assistant, or connects with back-office staff, Eltropy ensures a consistent, context-rich experience with intelligent routing, fast resolution, and smooth collaboration across teams. 'Eltropy Office Phone is not just another business phone solution – it's the connective tissue that bridges the gap between teams in the back office with the contact center,' Ashish continued. 'Built on modern cloud architecture and deeply integrated with Eltropy Voice+, our Unified Telephony ensures calls are not missed, handoffs are seamless, and the entire institution speaks with one voice, backed by 99.95% uptime and industry-grade security.' This launch reinforces Eltropy's vision to ease access to financial capital for all, anytime, anywhere, with a powerful telephony technology system that unifies AI-driven self-service, front-line support, and internal collaboration into one seamless experience.
Associated Press
17-03-2025
- Business
- Associated Press
ABNB Federal Credit Union Chooses Eltropy's AI-Powered Unified Platform to Modernize Member Communications
Hampton Roads-headquartered credit union to consolidate multiple systems & automate 50-60% of contact center interactions with Eltropy's comprehensive solution 'We wanted the full member journey within a single platform. Eltropy stood out as the only partner capable of meeting all our requirements.' — Vic Hall, Chief Experience Officer, ABNB Federal Credit Union SANTA CLARA, CA, UNITED STATES, March 17, 2025 / / -- Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Hampton Roads-headquartered ABNB Federal Credit Union has selected Eltropy's unified platform to improve their member communication strategy across all departments and channels. How ABNB Federal Credit Union Is Enhancing Member Experience The credit union, which serves members throughout the Greater Hampton Roads, Virginia and Northeastern North Carolina regions began their enhancement journey in mid-2024 with a strategic goal to connect with members through their preferred channels, anytime and anywhere. 'We were very clear from the beginning that this is not just about the contact center. When a member needs assistance from ABNB staff – whether that be general membership, lending, or credit resolutions – we wanted the full member journey within a single platform. Eltropy stood out as the only partner capable of meeting all our requirements,' says Vic Hall, Chief Experience Officer at ABNB Federal Credit Union. After evaluating multiple vendors, ABNB found that Eltropy was the only solution that could address their 20+ communication use cases while providing a truly unified experience. The new implementation will enable ABNB to: - Allow members to choose their preferred communication channel - Switch easily between text, voice, chat, and video - Use AI to automate routine interactions and provide 24/7 service - Combine 7-8 vendors into a single unified multi-department platform 'In just 8 months, our team will be consolidating the use of 7-8 vendors to a single unified platform to ensure that every interaction along a member's journey is reportable, easily accessible, and managed in one system to increase our engagement when our members need us most,' explains Mick Vollmer, Chief Information Officer at ABNB. AI-Powered Improvements A key factor in ABNB's decision was Eltropy's advanced AI capabilities, marking a significant credit union adoption of artificial intelligence technology. The credit union expects to automate 50-60% of all contact center interactions via voice and chat channels, empowering staff to focus on more complex member needs. 'Imagine providing your members the ability to text their 'banker' during work hours, and then call them directly later in the same day. Or perhaps use AI to automate secure chat interactions so that members can see faster service delivery 24/7,' adds Hall. ABNB is taking a practical approach to implementation, starting with smaller groups to refine processes before expanding to enterprise-wide adoption. This phased rollout will minimize disruption while allowing staff to adapt to the new unified communications system. 'What ABNB is doing isn't just following an industry trend – they're crafting a member experience that respects how people want to communicate today,' says Ashish Garg, Co-founder and CEO of Eltropy. 'Their thoughtful, member-first approach matches perfectly with our platform's design philosophy. We built Eltropy to eliminate the communication silos that frustrate members and staff alike.' Learn how Eltropy's AI-powered communications platform is improving member experiences for credit unions. Join hundreds of community financial institutions at the Eltropy User Conference EMERGE 2025, the premier digital conversations conference, April 22-25 in San Francisco. About Eltropy Eltropy is the leading unified conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution -- all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, Chat, Video, Voice -- all integrated into a single platform. For more information, please visit About ABNB Federal Credit Union ABNB Federal Credit Union is a leading, community-focused, digital-first, full-service financial institution headquartered in Hampton Roads, Virginia and northeastern North Carolina providing personal and business banking services to its members regionally and across the country. With fifteen branches, a nationwide network of credit union service centers and surcharge-free ATMs, ABNB FCU currently serves over 76,000 members. For more information visit Steve Jensen X LinkedIn Instagram YouTube Legal Disclaimer:
Associated Press
14-02-2025
- Business
- Associated Press
Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink
Milestone adoption brings Eltropy's AI-powered communication platform to MeridianLink's digital lending platforms at more than 100 financial institutions 'This 100th integration marks a significant shift in the digital experience ... It's about making digital lending feel as personal as a branch visit.' — Ashish Garg, Co-founder and CEO, Eltropy SANTA CLARA, CA, UNITED STATES, February 14, 2025 / / -- Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies. This milestone highlights the growing adoption of embedded communications in online account opening and digital lending. This achievement spans implementations across the MeridianLink® Consumer, MeridianLink® Opening, and MeridianLink® Collect offerings, allowing credit unions and community banks to reduce friction across the entire banking journey by directly embedding Eltropy's unified conversations platform. This integration allows members to connect with agents via text, chat, video, or phone call during critical moments of the application process. 'This 100th integration marks a significant shift in the digital experience,' said Ashish Garg, Co-founder and CEO of Eltropy. 'Credit unions and community banks want to offer modern digital experiences without losing their personal touch. For example, by embedding communication directly into MeridianLink's lending workflow, we're helping them achieve both – members get instant support when they need it most, and CFIs see higher completion rates. It's about making digital lending feel as personal as a branch visit.' The integration routes interactions from loan pages specifically to lending departments, enabling applicants to receive expert assistance and accelerated loan processing. Financial institutions can also deploy Eltropy's AI-powered platform to handle routine queries about application status, loan rates, and payments. The platform's capabilities extend beyond lending to support the full banking lifecycle – from digital account opening and loan origination through collections, with additional integrations in development. This comprehensive approach allows for consistent communication across all member touchpoints. 'We're seeing tremendous momentum in adoption of these integrations,' said Jason Smith, VP of Strategic Partnerships at Eltropy. 'Beyond our current milestone, we have numerous community financial institutions in the implementation pipeline who recognize the value of embedded communications. We're also exploring several promising opportunities to expand our collaboration with MeridianLink® to bring even more innovative solutions to CFIs.' Community financial institutions using the integrated solution report significant improvements in both operational efficiency and member satisfaction: 'Using Eltropy's text platform within our MeridianLink system has made a substantial difference. We can quickly and easily reach out to borrowers, give them updates in real-time, and share important documents through text messages,' said Debbie Possin, AVP Member Contact Center, America's Credit Union. 'This speeds up loan approvals and keeps borrowers happy by using a communication method they prefer. Having Eltropy integrated into MeridianLink makes everything smoother – our team gets more done, and our members get better service throughout their entire loan process.' 'The integration of Eltropy and MeridianLink has dramatically improved our lending operations,' said Courtney Spaid, Director of Lending at Tri-County Area Federal Credit Union. 'Our lenders can now work on multiple loans simultaneously while maintaining constant communication with members. The ability to text directly from within our loan origination system means faster document collection and quicker loan closings. It's made our team more efficient while improving the member experience through their preferred communication channel.' To learn more about Eltropy's MeridianLink integration capabilities, visit or request a demo. About Eltropy Eltropy is the leading conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, Chat, Video, Voice — all integrated into a single platform. For more information, please visit About MeridianLink MeridianLink® (NYSE: MLNK) empowers financial institutions and consumer reporting agencies to drive efficient growth. MeridianLink's cloud-based digital lending, account opening, background screening, and data verification solutions leverage shared intelligence from a unified data platform, MeridianLink® One, to enable customers of all sizes to identify growth opportunities, effectively scale up, and support compliance efforts, all while powering an enhanced experience for staff and consumers alike. For more than 25 years, MeridianLink has prioritized the democratization of lending for consumers, businesses, and communities. Learn more at Steve Jensen X LinkedIn Instagram YouTube Legal Disclaimer:
