Latest news with #DoNotDisturb
Economic Times
3 days ago
- Business
- Economic Times
No more spam calls from banks for loans, credit cards: TRAI, RBI join forces to provide relief to customers
ET Online TRAI The Telecom Regulatory Authority of India (TRAI) and the Reserve Bank of India have joined hands to implement measures aimed at reducing unwanted spam calls and messages related to loans and credit cards. A lot of people have expressed their dissatisfaction about receiving spam calls from companies with which they previously made purchases. However, these companies often claim that they have the consumer's permission to send these communications. In an effort to curb the prevalence of spam calls, TRAI has launched a pilot project focused on digital consent management, collaborating with RBI and certain banks. On June 13, 2025, TRAI directed all telecom service providers (TSPs) to engage in this pilot project with banks. In a release dated June 16, the Ministry of Communications highlighted that the banking sector will be the initial focus due to the sensitivity of financial transactions and the associated risk of fraud stemming from spam calls. "Given the sensitivity of banking transactions and cases of financial fraud through spam calls, the banking sector has been prioritised for the first phase of implementation. This pilot, running under a regulatory sandbox framework, will validate the operational, technical, and regulatory aspects of the enhanced consent registration function (CRF) and lay the foundation for sector-wise scaling of the digital consent ecosystem," the ministry said. Consent from customers The new regulations require companies to get consent digitally and register it in a secure system managed by telecom service providers (TSPs). This system will allow easy verification of consent before any commercial communication is sent. "However, for successful operation of this consent registration framework, onboarding of entities sending commercial communications is a necessary requirement," TRAI stated. SBI will call you from these numbers: Check the numbers to avoid cyber frauds Measures taken by TRAI In recent years, TRAI has introduced measures like allowing consumers to complain about unregistered telemarketers, even if they haven't registered for Do Not Disturb (DND), to curb spam calls. The telecom regulator has also disconnected telecom resources misused for spam. However, verifying if a consumer truly gave consent for commercial communication, especially offline, remains January, RBI asked banks to use only the '1600xx' phone numbering series to call customers for transactional purposes with a view to preventing financial fraud. It further said that for promotional purposes, banks and other regulated entities (REs) should use only the '140xx' numbering series for the prevention of financial fraud perpetrated using voice calls and SMS. State Bank of India (SBI), the country's largest lender, in June issued a public advisory regarding the authenticity of calls originating from numbers beginning with +91-1600, aiming to strengthen consumer safety in the digital banking ecosystem. The bank has made clear that consumers can safely interact with these numbers without worrying about fraud; these numbers are used only for transactional and service-related calls. N.R. Narayana Murthy Founder, Infosys Watch Now Harsh Mariwala Chairman & Founder, Marico Watch Now Adar Poonawalla CEO, Serum Institute of India Watch Now Ronnie Screwvala Chairperson & Co-founder, upGrad Watch Now Puneet Dalmia Managing Director, Dalmia Bharat group Watch Now Martin Schwenk Former President & CEO, Mercedes-Benz, Thailand Watch Now Nadir Godrej Managing Director, of Godrej Industries Watch Now Manu Jain Former- Global Vice President, Xiaomi Watch Now Nithin Kamath Founder, CEO, Zerodha Watch Now Anil Agarwal Executive Chairman, Vedanta Resources Watch Now Dr. Prathap C. Reddy Founder Chairman, Apollo Hospitals Watch Now Vikram Kirloskar Former Vice Chairman, Toyota Kirloskar Motor Watch Now Kiran Mazumdar Shaw Executive Chairperson, Biocon Limited Watch Now Shashi Kiran Shetty Chairman of Allcargo Logistics, ECU Worldwide and Gati Ltd Watch Now Samir K Modi Managing Director, Modi Enterprises Watch Now R Gopalakrishnan Former Director Tata Sons, Former Vice Chairman, HUL Watch Now Sanjiv Mehta Former Chairman / CEO, Hindustan Unilever Watch Now Dr Ajai Chowdhry Co-Founder, HCL, Chairman EPIC Foundation, Author, Just Aspire Watch Now Shiv Khera Author, Business Consultant, Motivational Speaker Watch Now Nakul Anand Executive Director, ITC Limited Watch Now RS Sodhi Former MD, Amul & President, Indian Dairy Association Watch Now Anil Rai Gupta Managing Director & Chairman, Havells Watch Now Zia Mody Co-Founder & Managing Partner, AZB & Partners Watch Now Arundhati Bhattacharya Chairperson & CEO, Salesforce India Watch Now
Time of India
3 days ago
- Business
- Time of India
No more spam calls from banks for loans, credit cards: TRAI, RBI join forces to provide relief to customers
Academy Empower your mind, elevate your skills The Telecom Regulatory Authority of India (TRAI) and the Reserve Bank of India have joined hands to implement measures aimed at reducing unwanted spam calls and messages related to loans and credit cards. A lot of people have expressed their dissatisfaction about receiving spam calls from companies with which they previously made purchases. However, these companies often claim that they have the consumer's permission to send these an effort to curb the prevalence of spam calls, TRAI has launched a pilot project focused on digital consent management , collaborating with RBI and certain banks. On June 13, 2025, TRAI directed all telecom service providers (TSPs) to engage in this pilot project with a release dated June 16, the Ministry of Communications highlighted that the banking sector will be the initial focus due to the sensitivity of financial transactions and the associated risk of fraud stemming from spam calls. "Given the sensitivity of banking transactions and cases of financial fraud through spam calls, the banking sector has been prioritised for the first phase of implementation. This pilot, running under a regulatory sandbox framework, will validate the operational, technical, and regulatory aspects of the enhanced consent registration function (CRF) and lay the foundation for sector-wise scaling of the digital consent ecosystem," the ministry new regulations require companies to get consent digitally and register it in a secure system managed by telecom service providers (TSPs). This system will allow easy verification of consent before any commercial communication is sent. "However, for successful operation of this consent registration framework, onboarding of entities sending commercial communications is a necessary requirement," TRAI recent years, TRAI has introduced measures like allowing consumers to complain about unregistered telemarketers, even if they haven't registered for Do Not Disturb (DND), to curb spam calls. The telecom regulator has also disconnected telecom resources misused for spam. However, verifying if a consumer truly gave consent for commercial communication, especially offline, remains January, RBI asked banks to use only the '1600xx' phone numbering series to call customers for transactional purposes with a view to preventing financial fraud. It further said that for promotional purposes, banks and other regulated entities (REs) should use only the '140xx' numbering series for the prevention of financial fraud perpetrated using voice calls and SMS. State Bank of India (SBI), the country's largest lender, in June issued a public advisory regarding the authenticity of calls originating from numbers beginning with +91-1600, aiming to strengthen consumer safety in the digital banking ecosystem. The bank has made clear that consumers can safely interact with these numbers without worrying about fraud; these numbers are used only for transactional and service-related calls.
United News of India
4 days ago
- Business
- United News of India
TRAI ties up with RBI, banks to launch pilot project for digital consent management
Hyderabad/New Delhi, June 17 (UNI) The Telecom Regulatory Authority of India (TRAI) on Tuesday announced the launch of a pilot project for Digital Consent Management in collaboration with the Reserve Bank of India (RBI) and banks . In a release, TRAI said it has observed that a large number of spam complaints are made by the customers against the business entities from whom the consumers have earlier purchased goods or services. On investigation, such business entities often claim that they possess the consent of the consumer for receiving commercial calls and messages. Under the regulatory framework defined by the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, an entity can make commercial communications to a consumer irrespective of his/her Do Not Disturb (DND) preferences provided the entity has taken explicit consent from the consumer. However, in many cases, these consents were collected through offline or unverifiable means, making it extremely difficult to ascertain their validity and genuineness. In several instances, consumers report that their mobile numbers have been acquired by the entities for this purpose through misrepresentation, deception, or unauthorized data-sharing practices. TRAI has undertaken several innovative regulatory measures in recent years to curb such practices. To address the issue, the regulations provide for acquiring consent digitally by the entities and registering them in a secure and interoperable digital consent registry maintained by the Telecom Service Providers (TSPs) for easy verification of consents while commercial communication is made to the consumers. However, for successful operation of this consent registration framework, onboarding of entities sending commercial communications is a necessary requirement. To begin the national roll-out, TRAI has launched a pilot project in coordination with the RBI involving select banks and has issued a Direction recently to all the Telecom Service Providers, mandating them to pilot this framework in collaboration with banks. Given the sensitivity of banking transactions and cases of financial frauds through spam calls, the banking sector has been prioritized for the first phase of implementation. This pilot, running under a Regulatory Sandbox framework, will validate the operational, technical, and regulatory aspects of the enhanced Consent Registration Function (CRF) and lay the foundation for sector-wise scaling of the digital consent ecosystem. UNI KNR PRS
India Gazette
5 days ago
- Business
- India Gazette
TRAI launches pilot project for Digital Consent Management, aiming to curb spam
New Delhi [India], June 16 (ANI): Having observed that a large number of spam complaints are made by the customers against the business entities from whom the consumers have earlier purchased goods or services, TRAI has launched a pilot project for Digital Consent Management in partnership with RBI and banks. On investigation of spam, TRAI came to the conclusion that such business entities often claim that they possess the consent of the consumer for receiving commercial calls and messages. Under the regulatory framework defined by the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, an entity can make commercial communications to a consumer irrespective of his/her Do Not Disturb (DND) preferences provided the entity has taken explicit consent from the consumer. However, in many cases, these consents were collected through offline or unverifiable means, making it extremely difficult to ascertain their validity and genuineness, TRAI said in a statement Monday.. In several instances, consumers report that their mobile numbers have been acquired by the entities for this purpose through misrepresentation, deception, or unauthorised data-sharing practices. TRAI has undertaken several innovative regulatory measures in recent years to curb such practices. These include allowing consumers to register complaints against unregistered telemarketers (UTMs) even without prior DND registration, and initiating large-scale disconnection of telecom resources being misused by the entities for spamming activities. However, verification of consent for commercial communication citing offline consent of consumer remains a formidable challenge. To address the issue, the regulations provide for acquiring consent digitally by the entities and registering them in a secure and interoperable digital consent registry maintained by the Telecom Service Providers (TSPs) for easy verification of consents while commercial communication is made to the consumers. However, for the successful operation of this consent registration framework, onboarding of entities sending commercial communications is a necessary requirement. Accordingly, to begin the national roll-out, TRAI has launched a Pilot Project in coordination with the Reserve Bank of India (RBI) involving select banks and has issued a Direction on 13th June, 2025, to all the Telecom Service Providers, mandating them to pilot this framework in collaboration with banks. Given the sensitivity of banking transactions and cases of financial frauds through spam calls, the banking sector has been prioritised for the first phase of implementation. This Pilot, running under a Regulatory Sandbox framework, will validate the operational, technical, and regulatory aspects of the enhanced Consent Registration Function (CRF) and lay the foundation for sector-wise scaling of the digital consent ecosystem. TRAI said it remains committed to safeguarding consumer interests and enhancing trust in legitimate commercial communications. The Authority said it will continue to work with sectoral regulators and stakeholders to ensure that the ecosystem evolves towards more secure, transparent, and consumer-centric practices. (ANI)
Time of India
5 days ago
- Business
- Time of India
Trai announces pilot project for digital consent management
The telecom regulatory authority of India on Monday announced a pilot project for digital consent management in coordination with the Reserve Bank of India. The project involves select banks and will operate under the regulatory sandbox framework, in a bid to validate the operational, technical, and regulatory aspect of the consent registration function. The initiative will help businesses seek consent digitally from consumers before sending them commercial calls and messages. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like The Top 25 Most Beautiful Women In The World Articles Vally Undo This comes after the regulator had asked businesses to acquire consent digitally and register it in a secure and interoperable digital consent registry maintained by telecom operators for easy verification. The pilot project will lay the foundation for sector-wise implementation of the digital consent ecosystem. Live Events Under the Telecom Commercial Communications Customer Preference Regulations (TCCPR), businesses can make commercial calls and messages if they have explicit consent from consumers, even if the consumer's Do Not Disturb (DND) preferences are set. However, many consents were collected through offline and unverified means, making their validity and genuineness difficult to ascertain.
