Latest news with #DepartmentofAdministrativeReformsandPublicGrievances
Hans India
2 days ago
- Business
- Hans India
E-services in states, UTs cross 21K mark
New Delhi: The total number of e-services provided across states and UTs in the country have touched the of 21,062 mark, with the majority of these services (7,065) falling under the Local Governance and Utility Services sector, according to a report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday. Another 424 new e-services have been added in April by various states and UTs, with Tripura contributing the highest number of additions across all focus sectors, the National e-Governance Service Delivery Assessment (NeSDA) report states. A total of 1,599 out of 2,016 mandatory e-services (56 for each of the 36 states/UTs) are now available online across all 36 states and union territories, achieving a saturation rate of over 79 per were 16 states and UTs that achieved over 90 per cent saturation, while Maharashtra and Uttarakhand achieved 100 per cent saturation. The report highlights Chandigarh's commitment to strengthening public service delivery through the Right to Services (RTS) framework. It also brings attention to ongoing efforts to unify service delivery and ensure real-time transparency for citizens. Comprehensive service delivery portals of Central government ministries/departments, the Goods and Services Tax Portal and National Cyber Crime Reporting Portal have been highlighted as examples of best practices in the report. The Department of Administrative Reforms and Public Grievances (DARPG) formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework in 2019 to assess states and UTs and Central Ministries with regard to the delivery of their e-services as a benchmarking exercise, covering seven sectors. DARPG conducts the NeSDA study biennially. DARPG monitors the progress made in e-service delivery across states/UTs through inputs provided by them on NeSDA Way Forward Dashboard, NeSDA Way Forward monthly reports and regular review meetings with SPoCs from states and UTs. So far, 25 NeSDA Way Forward Monthly Reports and the Annual Report 2023 have been published to monitor the status of e-service delivery across states and UTs.
Hans India
3 days ago
- Business
- Hans India
E-services in India's states, UTs cross 21,060
New Delhi: The total number of e-services provided across states and UTs in the country have touched the of 21,062 mark, with the majority of these services (7,065) falling under the Local Governance and Utility Services sector, according to a report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday. Another 424 new e-services have been added in April by various states and UTs, with Tripura contributing the highest number of additions across all focus sectors, the National e-Governance Service Delivery Assessment (NeSDA) report states. A total of 1,599 out of 2,016 mandatory e-services (56 for each of the 36 states/UTs) are now available online across all 36 states and union territories, achieving a saturation rate of over 79 per cent. There were 16 states and UTs that achieved over 90 per cent saturation, while Maharashtra and Uttarakhand achieved 100 per cent saturation. The report highlights Chandigarh's commitment to strengthening public service delivery through the Right to Services (RTS) framework. It also brings attention to ongoing efforts to unify service delivery and ensure real-time transparency for citizens. The report also captures the details of e-services by states and UTs made available through their single unified service delivery portals and status of incorporation of the three new additional assessment parameters that have been included in the NeSDA framework, namely, Open Government Data, e-participation and leveraging Emerging Technologies. Comprehensive service delivery portals of Central government ministries/departments, the Goods and Services Tax Portal and National Cyber Crime Reporting Portal have been highlighted as examples of best practices in the report. The Department of Administrative Reforms and Public Grievances (DARPG) formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework in 2019 to assess states and UTs and Central Ministries with regard to the delivery of their e-services as a benchmarking exercise, covering seven sectors. DARPG conducts the NeSDA study biennially. DARPG monitors the progress made in e-service delivery across states/UTs through inputs provided by them on NeSDA Way Forward Dashboard, NeSDA Way Forward monthly reports and regular review meetings with SPoCs from states and UTs. So far, 25 NeSDA Way Forward Monthly Reports and the Annual Report 2023 have been published to monitor the status of e-service delivery across states and UTs. This series of NeSDA Monthly Reports systematically monitors and evaluates the scale and quality of e-Services provided across all states and Union Territories since its inception in April 2023. The update has consistently reported on three key categories of online services each month: all e-Services, mandatory e-Services, and those delivered through a unified portal.
India.com
4 days ago
- Business
- India.com
Govt Earns Rs 3,164 Crore Revenue From Scrap Sale In Swachhata Campaign From 2021-2025
New Delhi: The government on Wednesday informed that total revenue earned from scrap sale in the Swachhata campaign from 2021-2025 stood at Rs 3,163.97 crore. The Rs 799.92 crore revenue was earned from scrap disposal during the December 2024-May 2025 period, revealed the 22nd edition of its monthly 'Secretariat Reforms' report for May 2025 by the Department of Administrative Reforms and Public Grievances (DARPG). Cleanliness drives were conducted successfully at 8,835 sites nationwide in May. Approximately 3.5 lakh square feet of office space has been freed, with top contributors being the Ministry of Railways (1,30,180 sq. ft) and Ministry of Coal (76,231 sq. ft). In the month of May, Rs 284.84 crore in revenue was generated from scrap disposal, with significant contributions from ministries such as Railways, Ports, Shipping and Waterways, and Heavy Industries. Effective record management saw 1,04,941 physical files reviewed, with 66,186 files weeded out last month. The month also saw disposal of 4,57,081 public grievances (89.79 per cent disposed), along with the disposal of 1,448 MP references and 320 state government references. 'The adoption of delayering initiatives has significantly reduced the average distinct transaction levels for active files from 7.19 in 2021 to 4.17 as of May 2025. About 95.47 per cent of total files created in May 2025 are eFiles,' the data showed. About 95 per cent of receipts received were e-Receipts, with 40 Ministries/Departments achieving 100 per cent e-Files adoption at remarkable levels. Fifteen Ministries/Department have 100 per cent share of e-Receipts for May. 'Inter-ministerial file movements have been 3,892 files for the month of May, indicating streamlined administrative processes,' the report mentioned. According to the Ministry of Personnel, Public Grievances and Pensions, these initiatives underscore the government's ongoing commitment to digitally-enabled, transparent, efficient, and citizen-focussed governance, aligning with the broader goal of administrative excellence and responsive public administration.
India Gazette
6 days ago
- Business
- India Gazette
Centre releases grievance redress, monitoring system reports for States for May 2025
New Delhi [India], June 16 (ANI): The Department of Administrative Reforms and Public Grievances (DARPG) on Monday released two separate Centralised Public Grievance Redress and Monitoring System (CPGRAMS) reports for states and union territories and the various union ministries and departments. DARPG released the 34th CPGRAMS Report of States/UTs and the 37th CPGRAMS report Central Ministries/Departments, showcasing success stories. According to an official statement, in the 34th report, there was a grievance against Rajesh Choudhary about a delay in GST Registration for Micro, Small and Medium Enterprises (MSME). 'Rajesh Choudhary faced repeated rejections of his GST registration application over a span of three months, despite having responded to all departmental queries. The delay caused financial losses to his MSME startup, as potential clients required a valid GST number to proceed with business transactions,' an official statement from the ministry said. 'He also raised concerns about the lack of transparency regarding the reasons for rejection. Seeking redressal, he filed a grievance on the CPGRAMS portal. Following this, the concerned officer reviewed the application, verified the details, and approved the GST registration. A GST number has now been issued, thereby resolving the grievance,' the statement added. A grievance by one Pawan Rajput regarding Irregular Power Supply, stated, 'a resident of Rajendra Nagar, Bareilly, faced frequent power outages due to a faulty connection from the nearby electricity pole. This not only caused severe discomfort during the summer nights but also posed a risk to household appliances. Despite raising multiple complaints through the electricity helpline, the issues remained unresolved, and complaints were closed without action. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, the concerned authorities visited the site and rectified the faulty connection. The grievance was resolved within 15 days.' A grievance by Faiz Mohammad Ayyub for Area Cleaning and Mosquito Control was also mentioned in the statement. 'A resident of Ainuddinpur, Kareli, Prayagraj, Uttar Pradesh, raised a concern regarding stagnant rainwater around his house leading to a severe mosquito infestation. He also reported the overgrowth of poisonous weeds, increasing the risk of snake sightings and endangering his family's safety. Seeking immediate action, he filed a grievance on the CPGRAMS portal, requesting weed removal, mosquito control spray, and garbage clearance.' Upon review, the concerned authorities cleaned the area, removed the overgrown vegetation, and conducted mosquito repellent spraying to address the issue. The grievance was resolved and closed. In the 37th CPGRAMS Report of Central Ministries/Departments, the success stories highlighted the story of Prem Deep. Prem Deep, after his Army release, submitted all required documents for settlement, but faced delays and no response from PCDA (Officers), Pune regarding partial dues of Rs 90,936 and a PLI refund of Rs 6,492. Despite multiple attempts, the matter remained unresolved, causing distress. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, authorities confirmed the PLI refund and release of 76,808 after adjustments, providing Statements of Accounts as proof. All dues were settled, and the grievance was close. Another incident mentioned was that of Syoprasad, a salaried taxpayer who had filed his return for the Assessment Year 2014-15, claiming a TDS credit of Rs 16,536. However, while processing the return, the credit was not given,and a demand of Rs 16,560 was incorrectly raised. Despite submitting a rectification request and paying the demand, no correction was made, and additional interest under Section 220(2) was shown. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, the concerned authorities rectified the mistake and issued a refund of 18,360. The refund was credited to his revalidated bank account. (ANI)
NDTV
05-06-2025
- Politics
- NDTV
India Secures International Institute Of Administrative Sciences Presidency
New Delhi: In a marker of India's internal governance reforms and the country's rising stature in global governance, the country has been elected to lead the prestigious International Institute of Administrative Sciences (IIAS) for the 2025-2028 term. This is the first time in the nearly 100-year history of the Belgium-based institute that India will hold the presidential post. This marks a significant recognition of India's administrative evolution and reform-oriented governance, sources said. A Resounding Mandate The election took place at the Extraordinary General Assembly Meeting of the IIAS held on June 3, 2025, in Brussels. V Srinivas, Secretary of India's Department of Administrative Reforms and Public Grievances (DARPG), contested the presidency and won decisively with 87 votes, defeating Austria's candidate who received 54 votes. Experts see Srinivas' election as an endorsement of India's governance model and its recent strides in administrative modernisation. He will preside over the global body that connects practitioners and scholars of public administration across continents. This will also help India understand and adopt best practices of governance reforms from across the world. India's Role in IIAS: A Longstanding Journey India has been an institutional member of IIAS since 1998, actively contributing to its mission of promoting good governance, innovation, and evidence-based policy reforms globally. Over the years, India has become increasingly active in the IIAS ecosystem, both as a participant and host of major conferences. In February 2025, India hosted the IIAS-DARPG India Conference in New Delhi under the theme "Next Generation Administrative Reforms - Empowering Citizens and Reaching the Last Mile." The event saw participation from over 750 delegates representing 58 countries, emphasising inclusive, transparent, and technology-driven governance. The win is also seen as a validation of the "Maximum Governance, Minimum Government" approach promoted by Prime Minister Narendra Modi's administration. India's pitch this year focused on the need to democratise global administrative practices, bridging the North-South divide in governance models, and ensuring last-mile delivery of public services through modern tools and localised solutions. What the Presidency Means With India assuming the IIAS presidency, it is poised to shape global discourse on public administration reforms, especially those aligned with sustainable development, digital governance, and equity in service delivery. V Srinivas has said that under India's leadership, the IIAS will work to promote inclusive governance frameworks, foster cooperation, and help build capacity in developing nations through knowledge sharing, training programs, and collaborative research. A Soft Power Milestone This victory is being hailed as an important soft power milestone for India. As geopolitical influence increasingly includes thought leadership in public policy and administration, India's leadership of IIAS is likely to provides a global platform to project its governance innovations and reinforce its image as a credible partner in institutional reforms, sources said.
