Latest news with #DEWA
TECHx
10 hours ago
- Business
- TECHx
DEWA, Microsoft Advance AI and Cloud Collaboration
Home » Smart Sectors » DEWA, Microsoft Advance AI and Cloud Collaboration Dubai Electricity and Water Authority (DEWA) has announced a strategic meeting between HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Naim Yazbeck, General Manager of Microsoft UAE. The meeting aimed to explore new opportunities for collaboration in digital transformation, artificial intelligence (AI), and cloud computing within the utilities sector. During the meeting, both parties discussed ways to leverage Microsoft's advanced technologies to support DEWA's innovation-driven initiatives. They focused on enhancing operational efficiency and accelerating next-generation infrastructure aligned with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative. It was reported that both DEWA and Microsoft reaffirmed their commitment to harnessing Fourth Industrial Revolution technologies. Their goal is to improve service quality, strengthen cybersecurity, and enhance customer experiences. Al Tayer revealed that DEWA is working to become the world's first AI-native utility. He said the collaboration with Microsoft is instrumental in achieving this goal. He noted, 'By integrating AI and cloud-based solutions, we aim to enhance our renewable energy capabilities, drive operational excellence, and provide world-class services that support Dubai's sustainability and innovation goals.' Yazbeck stated that Microsoft is proud to support the UAE's vision of a strong, digitally powered economy. He added, 'Our work with energy leaders like DEWA enables us to co-develop transformative solutions that redefine energy management and advance sustainability.' In addition, DEWA has adopted advanced generative AI tools as part of its digital evolution. These include: Microsoft Power Platform Microsoft 365 Copilot These tools have significantly improved internal productivity, service delivery, and overall satisfaction for both employees and customers. DEWA began using AI technologies as early as 2017. It was among the first utilities globally to implement Microsoft's Copilot platform, further highlighting its commitment to innovation and sustainability. Source: Dubai Media Office
Hi Dubai
14 hours ago
- Business
- Hi Dubai
DEWA Strengthens Digital Transformation with Microsoft to Advance AI and Sustainability goals
Dubai Electricity and Water Authority (DEWA) has deepened its partnership with Microsoft UAE to accelerate its digital transformation, focusing on artificial intelligence (AI), cloud computing, and sustainable innovation across the utilities sector. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, met with Naim Yazbeck, General Manager of Microsoft UAE, to explore new areas of collaboration that align with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 initiative. The discussions highlighted the use of Microsoft's advanced technologies to drive operational efficiency and support next-generation infrastructure development. Al Tayer reaffirmed DEWA's ambition to become the world's first AI-native utility by fully integrating AI and cloud-based tools into its core operations. 'Our collaboration with Microsoft is instrumental in transforming DEWA into a model of sustainable, intelligent utility services,' he said. Yazbeck echoed the sentiment, stating Microsoft's commitment to supporting the UAE's digital economy by co-developing smart energy solutions that strengthen resilience and sustainability. DEWA's digital journey includes early adoption of AI since 2017 and the implementation of Microsoft's Power Platform and 365 Copilot. These tools have enhanced internal processes, boosted service quality, and improved customer satisfaction, reinforcing Dubai's position as a leader in innovation and green energy. News Source: Dubai Media Office
Zawya
15 hours ago
- Business
- Zawya
DEWA leverages Microsoft solutions to accelerate digital transformation and sustainability in the utilities sector
Dubai, UAE: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), met Naim Yazbeck, General Manager of Microsoft UAE, to explore new opportunities for collaboration in digital transformation, artificial intelligence (AI) and cloud computing within the utilities sector. The meeting focused on leveraging Microsoft's advanced technologies to further drive DEWA's innovation-led initiatives. Discussions centred on enhancing operational efficiency and advancing next-generation infrastructure solutions that align with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative. Both parties reaffirmed their shared commitment to harnessing Fourth Industrial Revolution technologies to improve service quality, boost cyber security and improve customer experiences, contributing to Dubai's leadership in economic growth and environmental stewardship. 'Our collaboration with Microsoft is instrumental in transforming DEWA to become the world's first AI-native utility, leveraging artificial intelligence across all core operations. By integrating AI and cloud-based solutions, we aim to enhance our renewable energy capabilities, drive operational excellence and provide world-class services in line with Dubai's vision for sustainability and innovation,' said Al Tayer. Yazbeck said Microsoft was proud to support the UAE's ambitions for a strong, digitally powered economy. 'Our work with energy leaders like DEWA enables us to co-develop transformative solutions that redefine energy management, advance sustainability goals and build intelligent, resilient infrastructure across Dubai,' said Yazbeck. As part of this ongoing digital evolution, DEWA has adopted cutting-edge generative AI tools, including the Microsoft Power Platform and Microsoft 365 Copilot. These solutions have significantly enhanced internal productivity, improved service delivery and boosted both employee and customer satisfaction. DEWA began deploying AI technologies as early as 2017 and was among the first utilities globally to implement Microsoft's Copilot platform.
Zawya
2 days ago
- Business
- Zawya
DEWA enhances its emergency preparedness through smart infrastructure and proactive plans
Dubai, UAE: Many regions around the world, including Europe and the Americas, face significant challenges in ensuring the stability of energy and water networks, especially with the increasing pressures resulting from climate change, digital transformation and rising demand. In 2025, several European countries experienced frequent power outages due to weather fluctuations and inefficient ageing infrastructure, among other reasons. This gap highlights the importance of smart infrastructure and proactive investments, which Dubai Electricity and Water Authority (DEWA) embodies through its world-leading systems. DEWA is the government entity responsible for the generation, transmission and distribution of electricity, as well as the provision of desalinated water in Dubai. Committed to the highest standards of reliability, sustainability and efficiency, DEWA champions smart and innovative solutions to achieve net zero. In recent years, the corporation's customer base has grown significantly, with the number of accounts rising to 1,270,285 by the end of 2024, an annual increase of 4.85%. These figures reflect DEWA's commitment to meeting rising utility demands in Dubai while also enhancing service quality and emergency preparedness. DEWA is implementing strategic projects to enhance the efficiency and reliability of electricity and water networks. These include the continued expansion of transmission and distribution infrastructure, as well as initiatives to raise production capacity and advance storage and clean energy systems to ensure network stability. With a production capacity of 17,879 megawatts of electricity and 495 million imperial gallons of desalinated water per day, DEWA's state-of-the-art infrastructure meets the highest international standards. DEWA developed a smart grid strategy that relies on artificial intelligence (AI) and the Internet of Things (IoT) to monitor its networks and analyse 15 million data points daily, enabling immediate detection and remote repair of faults before they escalate. These systems contributed have contributed to DEWA recording the world's lowest electricity customer minutes lost (CML) per year, with an average of 0.94 minutes in 2024. Over the last 10 years, DEWA has outperformed leading utility companies in the Europe and the United States. Water distribution system losses stood at 4.5%, ranking among the lowest globally. Line losses in electricity transmission and distribution networks were 2%, compared to 6%-7% in Europe and the US. DEWA has become a global role model for energy efficiency and reliability, as well as for keeping pace with growing demand. DEWA continues to enhance its operational capabilities and develop its smart infrastructure through well-considered plans and strategic investments. These efforts keep pace with rapid growth in demand for essential services while supporting the development of Dubai's vital infrastructure in line with its sustainability vision and the Dubai Clean Energy Strategy 2050. 'We work in line with the vision of our wise leadership to provide sustainable and reliable electricity and water services, while enhancing readiness and resilience for emergencies and crises. We apply the best international practices in risk management and business continuity, supported by an advanced digital infrastructure and smart systems that contribute to monitoring proactive indicators and responding immediately to emergency situations,' said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. 'We continue to strengthen co-operation with various government and private organisations to ensure co-ordinated efforts and to enhance the emirate's readiness to deal with various operational and environmental scenarios. This integrated approach highlights DEWA's commitment to building an advanced and flexible infrastructure that supports sustainable development in the emirate of Dubai and provides the highest levels of comfort and safety for residents and visitors, in line with the UAE's plans and strategies to achieve leadership in global competitiveness indicators,' added Al Tayer. Supervisory Control and Data Acquisition (SCADA) Centre In 2014, DEWA launched the first phase of the Supervisory Control and Data Acquisition (SCADA) Centre for water transmission at its Sustainable Building in Al Quoz. This is part of DEWA's efforts to achieve digital transformation using cutting-edge operational technology. It enables round-the-clock remote monitoring of Dubai's 2,300-kilometre water network, including transmission pipelines, pumping stations and reservoirs – a feat made possible by the installation of more than 8,500 smart devices. DEWA is currently implementing the second phase of the system to include the water distribution network, and is continuously expanding the transmission network. Proactive measures to deal with emergencies DEWA is enhancing the resilience and reliability of electricity networks in emergency situations through smart infrastructure supported by the latest Fourth Industrial Revolution technologies. These efforts include expanding the use of smart grid systems, which rely on an integrated set-up of advanced sensors, automatic controls and artificial intelligence. These technologies allow real-time monitoring of network performance and detect imbalances within a fraction of a second. DEWA's electricity transmission lines extend over 15,000 kilometres, supported by a network of smart substations managed remotely via advanced SCADA systems. This ensures stable electrical supply even in exceptional circumstances. DEWA also adopts proactive strategies to manage sudden faults, including alternative electricity supply routes to minimise downtime. Additionally, DEWA uses nanosatellites, drones and smart robots to periodically inspect overhead and underground lines, and to predict potential issues before they escalate. DEWA is also increasing the share of clean energy through the Mohammed bin Rashid Al Maktoum Solar Park and the 250MW hydroelectric power plant in Hatta, which enhances network resilience, offering a sustainable source of supply during crises. Modern energy storage systems also contribute to load balancing and provide an emergency reserve that ensures service continuity. Smart Response DEWA's Smart Response service, accessible through its website and smart app, allows customers to diagnose electricity and water interruptions. It also streamlines reporting processes and reduces the time needed for technical team visits. In the event of a power outage in a home or building, DEWA advises customers to identify the affected areas and check the internal distribution board. If a circuit breaker is disconnected, a qualified technician may be required. If all breakers are on, customers can follow the Smart Response instructions on the smart app. For water interruptions, DEWA recommends that water tanks and internal connections comply with its specifications to ensure continued supply, including a tank with a 24-hour capacity. These systems should be maintained regularly to prevent blockages. The DEWA Store on the smart app lists approved maintenance companies offering exclusive discounts for DEWA customers. Guidelines and tips to ensure safe and uninterrupted electricity and water supply during rainfall are available at Community readiness is also crucial. DEWA conducts joint training exercises with government and private sector entities to simulate complex emergency scenarios, such as large-scale outages or severe weather, to ensure technical teams are prepared and response plans are in place in line with international best practice. This is supported by digital platforms that allow customers to report faults and receive real-time updates, reinforcing DEWA's commitment to quality and sustainability. DEWA also provides several communication channels for customers to submit reports around the clock, along with smart apps that enable them to monitor and report outages easily. These services help shorten response times and reduce the impact of service interruptions.
Hi Dubai
2 days ago
- Business
- Hi Dubai
DEWA Issues 51 Solar Power Certificates to Boost Industrial Sustainability in Dubai
Dubai Electricity and Water Authority (DEWA) has granted 51 'D33 Industry Friendly Power Certificates' to 24 companies since the launch of its green energy initiative in January 2024, marking a significant push toward sustainable industrial growth in the emirate. The initiative enables certified manufacturers, agri-tech firms, and data centres to install photovoltaic (PV) solar systems for internal use, potentially meeting up to 100% of their energy needs through clean power. Saeed Mohammed Al Tayer, MD and CEO of DEWA, said the programme aligns with Dubai's strategic vision to promote a green economy and attract industrial investment. It supports the Dubai Clean Energy Strategy 2050 and Net Zero Carbon Emissions Strategy 2050, which aim for 100% clean energy by mid-century. Companies seeking certification must obtain approval from DEWA, the Dubai Department of Economy and Tourism, and the Department of Finance. DEWA oversees the technical implementation, ensuring international standards are met. Under the policy, DEWA compensates certified companies for feed-in power at a fixed rate of 10.5 fils/kWh. Additional incentives include discounted connection fees, priority access to I-REC certificates, and an interest-free payment plan over two years. The programme reinforces Dubai's position as a hub for sustainable industrial innovation and clean energy leadership. News Source: Emirates News Agency
