Latest news with #ConversationalAI
Zawya
5 days ago
- Business
- Zawya
Infobip Unveils Conversational Experience Orchestration Platform (CXOP): The Next Generation of Artificial Intelligence (AI)-Powered Customer Conversations
Global cloud communications platform Infobip ( today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' For more information, contact: Marcelo Nahime Bojana Mandić About Infobip: Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Zawya
11-06-2025
- Business
- Zawya
Infobip unveils CXOP: The next generation of AI-powered customer conversations
Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Geeky Gadgets
05-06-2025
- Business
- Geeky Gadgets
ChatGPT Plus vs. Copilot Pro: The Essential AI Decision Guide for 2025
Choosing between ChatGPT Plus and Copilot Pro requires a clear understanding of their unique capabilities and intended use cases. Both tools use advanced artificial intelligence to enhance productivity, but they cater to distinct audiences and purposes. The video below from Simple Alpaca provides an in-depth comparison of their features, strengths, and ideal applications to help you make an informed decision. Watch this video on YouTube. ChatGPT Plus: A Versatile Conversational AI ChatGPT Plus, the premium offering from OpenAI, is designed to elevate conversational AI to new levels of performance. Its core strength lies in its advanced natural language processing (NLP) capabilities, allowing it to generate human-like text with remarkable fluency and coherence. Whether you're brainstorming ideas, drafting content, or seeking answers to complex questions, ChatGPT Plus delivers responses that are both contextually relevant and easy to understand. For professionals aiming to streamline their workflows, ChatGPT Plus offers several advantages over the free version, including faster response times and improved reliability. It is particularly effective for tasks such as: Drafting emails or documents: Save time by generating polished, professional text quickly. Save time by generating polished, professional text quickly. Generating creative content ideas: Explore innovative concepts for projects, articles, or campaigns. Explore innovative concepts for projects, articles, or campaigns. Exploring technical or non-technical topics: Engage in conversational interactions to deepen your understanding of various subjects. While ChatGPT Plus is not specifically designed for programming, it can process and explain technical concepts effectively, making it a flexible tool for users across diverse industries. Its versatility ensures it can adapt to a wide range of professional and personal applications. Copilot Pro: AI-Powered Coding Assistance Copilot Pro, developed by GitHub in collaboration with OpenAI, is a specialized tool tailored for software developers. Its primary focus is on providing intelligent coding assistance, offering features that streamline the development process. By analyzing the context of your codebase, Copilot Pro can: Suggest relevant code snippets: Quickly generate code suggestions that align with your project requirements. Quickly generate code suggestions that align with your project requirements. Automate repetitive coding tasks: Reduce time spent on routine tasks, such as writing boilerplate code. Reduce time spent on routine tasks, such as writing boilerplate code. Help identify and resolve errors: Enhance debugging efficiency by offering insights and solutions. One of Copilot Pro's standout features is its seamless integration with popular development environments like Visual Studio Code. This ensures developers can incorporate it into their workflows without disruption. Whether you're writing new code or maintaining legacy systems, Copilot Pro enhances productivity by allowing you to focus on solving complex challenges rather than getting bogged down by repetitive tasks. Key Factors to Consider When deciding between ChatGPT Plus and Copilot Pro, it's essential to evaluate your specific needs and priorities. Consider the following factors: Target Audience: ChatGPT Plus is ideal for individuals seeking a versatile conversational AI for general tasks, while Copilot Pro is specifically designed for developers working on software projects. ChatGPT Plus is ideal for individuals seeking a versatile conversational AI for general tasks, while Copilot Pro is specifically designed for developers working on software projects. Primary Use Cases: ChatGPT Plus excels in natural language processing, making it suitable for creative writing, brainstorming, and knowledge exploration. Copilot Pro focuses on coding assistance, offering tools for code generation and debugging. ChatGPT Plus excels in natural language processing, making it suitable for creative writing, brainstorming, and knowledge exploration. Copilot Pro focuses on coding assistance, offering tools for code generation and debugging. Workflow Integration: Copilot Pro integrates directly into development environments, streamlining the coding process. ChatGPT Plus operates as a standalone conversational tool, offering flexibility across various tasks. Copilot Pro integrates directly into development environments, streamlining the coding process. ChatGPT Plus operates as a standalone conversational tool, offering flexibility across various tasks. Pricing and Value: Both tools require a subscription, but their value depends on your specific needs. Developers may find Copilot Pro indispensable for its coding features, while ChatGPT Plus appeals to users seeking a broader range of applications. By carefully assessing these factors, you can determine which tool aligns best with your professional or personal objectives. Which Tool Is Right for You? The choice between ChatGPT Plus and Copilot Pro ultimately depends on your goals and the nature of your work. If your focus is on creative tasks, brainstorming, or exploring ideas, ChatGPT Plus offers a robust conversational AI experience. Its versatility makes it a valuable asset for professionals in fields such as content creation, education, and customer support. Conversely, if you are a developer or work extensively with code, Copilot Pro is likely the better fit. Its ability to generate code, debug errors, and integrate seamlessly with development tools can significantly enhance your productivity and simplify your workflow. By automating repetitive tasks and providing intelligent suggestions, Copilot Pro allows you to concentrate on solving complex programming challenges. Both tools represent significant advancements in AI technology, but their strengths cater to different needs. By evaluating your specific requirements—whether they involve natural language processing or programming support—you can choose the tool that best enables you to achieve your goals efficiently and effectively. Below are more guides on ChatGPT Plus from our extensive range of articles. Source & Image Credit: Simple Alpaca Filed Under: AI, Guides Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
Geeky Gadgets
03-06-2025
- Business
- Geeky Gadgets
ElevenLabs Introduces New Conversational AI 2.0 : Redefining Human-Machine Conversations
What if the next conversation you had with artificial intelligence felt as natural as chatting with a close friend? With the unveiling of ElevenLabs Conversational AI 2.0, this vision is no longer confined to the realm of science fiction. This innovative innovation promises to redefine how we interact with machines, blending advanced language comprehension with an uncanny ability to simulate human-like dialogue. Imagine an AI that not only understands your words but also the subtle context and tone behind them—whether it's resolving a customer service issue, guiding a student through a complex concept, or offering empathetic support in a healthcare setting. This isn't just an upgrade; it's a bold leap toward a future where human-AI collaboration feels seamless and intuitive. In this overview, we'll explore how ElevenLabs' latest breakthrough is setting a new standard for conversational systems. From its enhanced natural language processing to its ability to adapt across industries, Conversational AI 2.0 is as versatile as it is fantastic. Whether you're curious about its potential to transform customer service, streamline content creation, or even draft legal documents, this technology offers something for everyone. But what truly sets it apart is its focus on fostering trust and engagement through lifelike interactions. As we unpack its features and applications, one question lingers: how will this innovation reshape the way we connect with technology—and with each other? ElevenLabs Conversational AI 2.0 Advancing Language Understanding and Generation At the core of Conversational AI 2.0 lies its enhanced natural language understanding (NLU) and natural language generation (NLG) capabilities. These improvements empower the AI to process intricate language patterns with exceptional accuracy, making sure responses are both contextually relevant and precise. For instance: In customer service, the AI can interpret subtle nuances in user queries, minimizing misunderstandings and expediting issue resolution. In technical support, it can follow detailed instructions and deliver accurate, step-by-step solutions tailored to user needs. This advanced level of comprehension and response generation ensures smoother, more efficient interactions, making the technology a critical asset for businesses and end-users alike. By addressing complex communication challenges, Conversational AI 2.0 enhances operational efficiency and user satisfaction. Simulating Human-Like Conversations A standout feature of Conversational AI 2.0 is its ability to simulate human-like dialogue. By incorporating tone, context awareness, and adaptability, the system creates interactions that feel natural and intuitive. This capability bridges the gap between human and machine communication, fostering trust and engagement. Industries that rely on empathy and precision particularly benefit from this innovation: In healthcare, the AI can engage in empathetic conversations, improving patient communication and providing emotional support. In education, it adapts to individual learning styles, offering personalized guidance and enhancing the learning experience. By replicating the nuances of human conversation, this technology not only improves communication but also strengthens relationships between users and AI systems. IElevenLabs Conversational AI 2.0 Overview Watch this video on YouTube. Take a look at other insightful guides from our broad collection that might capture your interest in conversational AI. Versatile Applications Across Industries Conversational AI 2.0 is designed to meet the diverse demands of various industries, showcasing its adaptability and versatility. Its applications span multiple domains, offering practical solutions to complex challenges: Customer Service: Streamlining support processes with quick, accurate responses to inquiries, reducing wait times and improving customer satisfaction. Streamlining support processes with quick, accurate responses to inquiries, reducing wait times and improving customer satisfaction. Content Creation: Assisting writers by generating high-quality material, saving time and enhancing productivity. Assisting writers by generating high-quality material, saving time and enhancing productivity. Specialized Tasks: Drafting legal documents, providing personalized financial advice, and facilitating real-time translation for global communication. These capabilities make Conversational AI 2.0 an indispensable tool for businesses aiming to optimize operations, enhance service delivery, and maintain a competitive edge in their respective markets. Seamless Integration and User-Centric Design A key focus of this update is its user-centric design, making sure that Conversational AI 2.0 integrates effortlessly into existing workflows. Its intuitive interface and responsive design make it accessible across various platforms, including desktops, mobile devices, and integrated systems. For users new to AI, the system's simplicity ensures a smooth onboarding process. Meanwhile, experienced users benefit from its advanced features and customizable options. This balance between accessibility and functionality highlights ElevenLabs' commitment to creating technology that caters to a broad audience, regardless of technical expertise. Driving Innovation Through Technological Advancements Conversational AI 2.0 represents a significant leap in AI development, using innovative machine learning algorithms and robust data processing capabilities. These advancements enable the system to exceed current industry standards and address complex challenges across multiple domains. Beyond conversational capabilities, the system offers additional features: Real-time translation, facilitating seamless global communication. Predictive analytics, empowering businesses with data-driven decision-making tools. Adaptive learning, delivering personalized user experiences tailored to individual preferences. These technological innovations position Conversational AI 2.0 as a fantastic force in the tech landscape, capable of reshaping industries and driving progress in human-AI collaboration. Shaping the Future of Human-AI Collaboration ElevenLabs Conversational AI 2.0 is more than an upgrade—it is a reimagining of how humans interact with artificial intelligence. With its enhanced language capabilities, human-like conversational skills, and broad applicability, this technology is poised to transform industries and redefine user experiences. Whether you are a business leader seeking operational efficiency, a content creator exploring innovative tools, or an individual looking to use AI-driven solutions, Conversational AI 2.0 offers a powerful glimpse into the future of human-AI interaction. Its ability to seamlessly integrate into workflows, adapt to diverse needs, and deliver meaningful results underscores its potential to shape the next era of artificial intelligence. Media Credit: ElevenLabs Filed Under: AI, Top News Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
Yahoo
17-05-2025
- Business
- Yahoo
Did Nvidia Make a Colossal Mistake by Selling SoundHound AI Stock?
SoundHound AI stock surged by almost 30% since the company reported its financial results for the first quarter of 2025. Nvidia owned 1.73 million shares in SoundHound AI, but the chip giant sold its entire stake toward the end of 2024. SoundHound's business is growing rapidly, but that doesn't mean Nvidia made the wrong move by selling the stock. 10 stocks we like better than SoundHound AI › Nvidia (NASDAQ: NVDA) added an eye-popping $2.8 trillion to its market capitalization since the start of 2023, thanks to soaring demand for its data center chips that are the best in the world for developing artificial intelligence (AI). The company also invested in a portfolio of other AI stocks, and SoundHound AI (NASDAQ: SOUN) was one of them. SoundHound is a specialist in conversational AI, and it has an impressive list of customers that includes some of the biggest brands in the world from industries like hospitality and car manufacturing. But when Nvidia filed its 13-F with the Securities and Exchange Commission for the final quarter of 2024, SoundHound stock was notably missing -- it turns out the chip giant sold its entire stake toward the end of last year. SoundHound recently reported its latest financial results for the first quarter of 2025 (ended March 31), and its stock soared by almost 30% since. Did Nvidia sell its position too early? SoundHound's conversational AI technology understands voice prompts and can respond in kind, and it has been deployed by some of the biggest businesses in the world to transform the way we interact with our devices, our cars, and even our favorite restaurants. SoundHound is active in almost 13,000 quick-service restaurants, operated by chains like White Castle, Chipotle, and Papa John's. Its Voice AI technology can autonomously take orders from customers over the phone, in-store, and in the drive-thru, reducing the workload on employees so they can spend more time on other tasks. SoundHound also offers a product called Employee Assist, which stands ready to provide workers with information on menu items and in-store procedures. In the automotive industry, SoundHound's Chat AI in-car voice assistant is used by top brands like Hyundai, Kia, and Stellantis (the owner of Chrysler, Jeep, and Dodge). It can answer questions on a broad range of topics, and it can also provide-real time information on sports scores and stock prices. SoundHound also launched a new platform called Voice Commerce earlier this year, which allows drivers to place food orders from the comfort of their vehicle. It can even recommend restaurants and provide directions using the car's GPS system. SoundHound expanded its product portfolio even further when it acquired another AI company called Amelia in August last year. Amelia's platform allows businesses to create custom AI agents that can be deployed to serve customers or even help employees with specific tasks. It's used in industries like healthcare, financial services, insurance, and more, which is helping SoundHound diversify its revenue base. SoundHound generated $29.1 million in total revenue during the first quarter of 2025, which was a whopping 151% increase from the year-ago period. The inclusion of Amelia's revenue boosted the result, but the company also continued to experience broad demand for its core products. Management is no longer updating investors on SoundHound's order backlog, but CFO Nitesh Sharan said it continued to grow from the previous quarter three months earlier, when it was an eye-popping $1.2 billion. The company expects to convert that backlog into revenue over a period of six years, so it could be a great predictor of future top-line results. The strong first-quarter results prompted SoundHound to reaffirm its full-year guidance for 2025, suggesting revenue could soar 97% year over year to $167 million (at the midpoint of the forecasted range). Nvidia never disclosed why it sold SoundHound stock, but its current valuation is one reason investors might want to steer clear for now. It trades at a price-to-sales (P/S) ratio of 40.8 as of this writing, which makes it significantly more expensive than Nvidia itself. That doesn't make much sense considering the AI chip giant is one of the highest-quality companies in the world, with a track record of success spanning decades: SoundHound stock looks a little less expensive if we value it using its future potential revenue. If we assume the company generates $167 million this year as management expects, that places its stock at a forward P/S ratio at 27.1. But considering that figure is still higher than Nvidia's P/S ratio today, I definitely wouldn't say the stock looks attractive. Plus, SoundHound's bottom line poses a key risk. The company generated a rare profit of $129 million on a generally accepted accounting principles (GAAP) basis during the first quarter, but only because of a $176 million benefit relating to one of its acquisitions. On a non-GAAP basis, which excludes one-off and non-cash components, SoundHound still lost $22.3 million, which was a 10% increase from the year-ago period. SoundHound had $246 million in cash and equivalents on hand at the end of the quarter, so it can afford to keep losing money at the current pace for the next couple of years. However, if the company does require more cash in the future, it might have to issue more stock, which would result in significant dilution for existing shareholders. Nvidia only held 1.73 million shares in SoundHound, which would have been worth just $19.5 million based on its current stock price. Considering Nvidia is nearly a $3.3 trillion company, even a complete loss probably wouldn't have affected its finances at all. Even though we don't know why Nvidia sold its entire stake, SoundHound's valuation is enough reason for investors to tread very carefully if they are looking to buy. Before you buy stock in SoundHound AI, consider this: The Motley Fool Stock Advisor analyst team just identified what they believe are the for investors to buy now… and SoundHound AI wasn't one of them. The 10 stocks that made the cut could produce monster returns in the coming years. Consider when Netflix made this list on December 17, 2004... if you invested $1,000 at the time of our recommendation, you'd have $620,719!* Or when Nvidia made this list on April 15, 2005... if you invested $1,000 at the time of our recommendation, you'd have $829,511!* Now, it's worth noting Stock Advisor's total average return is 959% — a market-crushing outperformance compared to 170% for the S&P 500. Don't miss out on the latest top 10 list, available when you join . See the 10 stocks » *Stock Advisor returns as of May 12, 2025 Anthony Di Pizio has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Chipotle Mexican Grill and Nvidia. The Motley Fool recommends Stellantis and recommends the following options: short June 2025 $55 calls on Chipotle Mexican Grill. The Motley Fool has a disclosure policy. Did Nvidia Make a Colossal Mistake by Selling SoundHound AI Stock? was originally published by The Motley Fool
