Latest news with #ClickandCollect
Scottish Sun
5 days ago
- Business
- Scottish Sun
IKEA is shutting two UK stores today just weeks after opening massive new Oxford Street shop – is your local affected?
IKEA has shut two UK stores today just weeks after opening a massive new Oxford Street shop. The retail giant, founded in Sweden in 1943, announced its plans to close the Aintree Plan and Order Point store in Liverpool earlier this month. 1 Ikea has closed two stores today (stock) Credit: Getty The smaller Plan & Order Point store provided customers with home furnishing guidance and was devoted to kitchen and bedroom planning. The Aintree store closed its doors for the final time today. According to Ikea, the closure was "a result of valuable learnings which will take the conceptual format in a direction to better suit the needs of UK customers." IKEA Stockport in Merseyway Shopping Centre, which opened just two years ago has also ceased operations today. Current Stockport customers are now being directed to the next nearest main IKEA store, the branch in Ashton-under-Lyne in Tameside. Locals can also now pick up their IKEA purchases from Tesco Extra in Stockport and the Tesco Extra in Stretford as part of Click and Collect. Other Plan and Order points, such as the ones in Dundee, York and Hull, will be adapted to meet those new demands and also include a small range of home furnishing accessories to buy. A spokesperson for Ikea said: 'There has been an increased demand for Click and Collect services, a desire to shop a smaller selection of home furnishing accessories, as well as the ability to return goods to physical IKEA units, something which, owing to the space available, the current location is unable to offer. 'To better service its customers, future Plan and Order Point openings, including in Dundee, Hull and York will offer these services. I did a haul of the new Oxford Street Ikea whilst on my lunch break & I managed to kit out with bargains under £3 "IKEA also remains committed to trialling new formats including its upcoming small stores, one of which will open in Chester later this year.' The Swedish retailer had 22 stores across the UK after opening its first branch in Warrington, Cheshire in 1987. IKEA recently opened a new shop on London's Oxford Street. It's set over three floors and 5,400 square metres compared with the average size of 30,000 square meters for most of IKEA's locations. You'll be pleased to know that along with the Swedish meatballs, the bargain hot dogs, fish and chips, and Daim cake are all still on the menu. A plate of eight meatballs served with mashed potatoes, peas, cream sauce and lingonberry jam costs its usual bargain price of £5.50. It comes after IKEA opened its own hotel in the Canary Islands. Boasting cheap rooms, a swimming pool and breakfast, it also offers some of their most popular homeware items. Las Dunas de Santa Catalina Boutique House is a new two-star hotel owned by the interiors brand in Gran Canaria. Rooms start from £105 a night, which includes a continental breakfast, and works out to just over £50 a night for two people.
Daily Mirror
7 days ago
- Business
- Daily Mirror
M&S shopper tells everyone to 'check till receipt' after spotting error
Marks and Spencer was originally founded in 1884 and is known and loved for its high quality clothing, homeware, accessories and food. Recently, the retailer has been dealing with a cyber attack A Marks and Spencer shopper has urged fellow customers to check their receipts after shopping at the high street favourite and spotting a pricing error on hers. The retailer is still dealing with the ramifications of a 'cyber incident' that kicked off in April and initially seriously impacted customers' ability to make contactless payments, while also affecting the company's processing of click-and-collect orders across multiple UK stores. In a bid to get things under control, M&S bosses took the dramatic measure of temporarily halting all online orders. On April 22, M&S chief executive Stuart Machin apologised to customers via a statement. The CEO said the company was 'managing' the issue but, at the time, it was still 'necessary' to implement a series of 'small changes' to 'store operations' on a temporary basis until the situation was rectified. Stores remained open and, originally, the app and website were still fully operational but days later, on April 25, the company stopped taking online orders while the issue remained ongoing. The disruption was expected to continue throughout June and July. But now, customers are able to order online once again. On June 10, John Lyttle, managing director of fashion, home and beauty at M&S confirmed the much longed-for news in a statement shared on social media. The director said: 'We are bringing back online shopping this week. A selection of our best selling fashion ranges will be available for home delivery to England, Scotland and Wales from today. 'More of our fashion, home and beauty products will be added every day and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. Thank you sincerely for your support and for shopping with us.' However, some customers are still convinced things aren't quite back to normal with the beloved British icon. One mum popped in store to pick up a few items and quickly spotted the price she saw on the shelves hadn't been reflected on her receipt. On Mumsnet, in a post titled 'M&S, check your till receipt', she explained: 'Bought a food item yesterday and the price charged at the till (£3.75) was higher than that shown on the shelf edge ticket (£3.50).' Of course, pricing blunders can happen at all stores but the mum was keen to encourage shoppers to be vigilant in the wake of Marks and Spencer's cyber incident. She added: 'The assistant apologised, took off the shelf edge marker and apologised saying that since the cyber attack pricing and delivery have been a problem.' In the comments section, people shared their thoughts. One person wasn't concerned at all and said: 'These things can happen in any shop! I've had it happen in other major retailers.' Another quipped: 'This is an everyday occurrence in French supermarkets. I think they make their prices up on the day.' In a follow up comment, the mum agreed that such pricing errors can happen in any store and added: 'That's why it's good to check receipts, but be especially careful with M&S until they completely resolve their issues.'
Daily Mirror
13-06-2025
- Business
- Daily Mirror
M&S update over when Sparks Birthday Treats will relaunch
Loyal customers can get a item of clothing, homeware or food and drink as part of the special offer M&S shoppers happy to see they can make online orders may have to wait a while longer until full services resume for the Sparks rewards scheme. Customers can now place orders online again after the chain was hit by a major cyber attack that resulted in orders both in store and online being paused for many weeks. The M&S Sparks scheme offers loyal customers a range of rewards including personalised offers and discounts, and if you include your date of birth on your Sparks profile, you can even get a special birthday gift from the retailer. One concerned Sparks member contacted M&S over social media frustrated that the online orders had resumed the day after their 40th birthday, and so they were worried they would miss out on their treat. In response, M&S said: "We're working hard to resume normal Sparks services. Once Sparks is back up and running we'll be in touch about your Delivery Pass. Also, customers who are eligible for a Birthday Treat in June will receive this at a later date once the system is fully restored. Thank you for your patience and continued support, we are incredibly grateful." To celebrate your big day, the Sparks Birthday Treat means you can get a gift from M&S such as an item of clothing, beauty, homeware or something from the M&S food and drink section, such as prosecco or biscuits. Unfortunately, there is little leeway about what gift you get. The M&S website explains: "M&S reserves the right to amend the list of birthday treats from time to time. "The birthday treat that a customer receives is final and M&S shall not be liable should the birthday treat not be suitable to a customer." To add your date of birth, you need to log into your Sparks account and click on 'Go to your account' and then click on 'Personal details', under 'PROFILE'. If you want to add your date of birth via the M&S app, you need to log into your Sparks account, go to 'My Account' and click on 'Personal details', also under the 'Profile' section. If you add your date of birthday within 35 days of your birthday, you may not get the treat until the following year. READ MORE: Kate Middleton's go-to jewellery brand has up to 50% off including £52 off her earrings M&S managing director of clothing, home and beauty John Lyttle, said in a statement on Tuesday (June 10): 'We are bringing back online shopping this week. A selection of our best-selling fashion ranges will be available for home delivery to England, Scotland and Wales. "More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. Thank you sincerely for your support and for shopping with us." Shoppers have been urged to be vigilant as some customer details were stolen in the cyber attack. This included some personal information such as email addresses and order histories.
Yahoo
10-06-2025
- Business
- Yahoo
M&S issues update on Sparks card after online orders resume following cyber attack
While many shoppers were delighted to see that Marks and Spencer had resumed online orders - some were left feeling disappointed. Around six weeks ago, the leading British retailer had their website breached by hackers who were able to gain access to customers' data via a third party. Online orders have been unavailable since the Easter weekend and the retailer was left with empty shelves in many of its stores. READ MORE: Dad, 32, who flew to Turkey for family holiday dies hours after being escorted off plane READ MORE: June's rare Strawberry Moon will meet a cosmic companion in sky tonight The company claim the attack will end up setting them back around £300 million. On Tuesday June 10, after two months of no access, customers were informed they could order food, clothing and homeware from the M&S website. In a statement posted to Instagram, the retailer wrote: "A selection of our best selling fashion ranges will be available for home delivery to England, Scotland and Wales." They then added: "More of our fashion, home and beauty products will be added every day and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks." View this post on Instagram A post shared by M&S (@marksandspencer) While many shoppers in Northern Ireland were disappointed that they would be left waiting, several other members were gutted to find out that they couldn't use their Sparks card to avail of exclusive offers. Sparks is Marks & Spencer's online-only customer loyalty and reward program. It offers exclusive perks, treats, and personalized offers to members, as well as a chance to receive a free order and a charity donation with each purchase. One Instagram user named Gemma Garrard commented under today's post: "Are the Sparks cards working again now for offers etc?" Liz, a spokesperson for M&S, replied: "At the moment, we are not offering Sparks offers but we're working hard to get this back up and running as soon as possible. Apologies for any disappointment caused." Another user with the handle @peersatron asked: "Have there been no Sparks offers for a while? Or is my app playing up? Literally since the cyber attack I've had nothing which is unusual." Another spokesperson for M&S named Amelia replied: "We have paused sending any new Sparks offers until we can be sure to give the best customer experience." The company's chief executive Stuart Machin had previously speculated that disruption to the website could last until July.
South Wales Argus
10-06-2025
- Business
- South Wales Argus
Marks & Spencer reopens website for orders after major cyber attack
The retail giant said shoppers are now able to buy a selection of its best-selling fashion ranges and new products for home delivery to England, Scotland and Wales. In a statement published on social media, M&S managing director of clothing, home and beauty John Lyttle said: 'More of our fashion, home and beauty products will be added every day, and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks. 'Thank you sincerely for your support and for shopping with us.' M&S has reopened its website for online orders for the first time in over six weeks (M&S/PA) It followed a major cyber attack in April that has seen the group face heavy disruption. M&S halted orders on its website over the Easter weekend, and was also left with some empty shelves after being targeted by hackers. Customer personal data – which could have included names, email addresses, postal addresses and dates of birth – was also taken by hackers in the attack. M&S revealed last month that the hack was caused by 'human error', and would cost it around £300 million. Chief executive Stuart Machin said on reporting annual figures in May that hackers gained access to the company's IT systems through a third party. He said at the time: 'We didn't leave the door open, this wasn't anything to do with under-investment. 'Everyone is vulnerable. For us, we were unlucky on this particular day through some human error.' While its 565 stores have been able to remain open and trade throughout, contactless payments were impacted initially – while there was also some stock availability issues as it had to temporarily switch to manual processes following the attack. M&S said the incident is likely to drag its group operating profits down by around £300 million this year, but it expects this to be reduced through cost management, insurance and other reactions. The company suggested it could reduce the impact of the attack by as much as 'half'. Shares in M&S lifted 3% in Tuesday morning trading. The website has been open for browsing only since the hack, with the group confirming last month that online sales and profits in its fashion, home and beauty business have been 'heavily impacted' by the disruption. Mr Machin recently said the problems may not be fully resolved until July.
