Latest news with #ChocolateCombination
Scottish Sun
06-05-2025
- Business
- Scottish Sun
I have a splitting headache as DFS insist the sofa I ordered is BROWN – I think it's shiny silver but what do you see?
Veronica claims she was told to look at the sofa outside to see it's true colour THE HOT SEAT I have a splitting headache as DFS insist the sofa I ordered is BROWN – I think it's shiny silver but what do you see? A MUM claims to be left with a splitting headache after the 'brown' sofa she ordered has turned out to be 'shiny Tin Man silver.' Veronica Byrne has been left reeling over the colour but DFS, who she bought the sofa from, insist it's brown - so what do you see? Advertisement 3 Veronica has been left with a headache after her 'brown' sofa turned up Tin Man silver Credit: Kennedy News 3 She was unable to see the product in person before buying it Credit: Kennedy News 3 The sofa on the website appears more brown than what Veronica was sent but DFS say it's down to lighting Credit: Kennedy News She purchased two Harlech pillow back grande sofas and a footstool in the colour Chocolate Combination from the retail giant's Paisley, Renfrewshire, store back in February. But when the £4,513 furniture set arrived, Veronica said it was the wrong colour while delivery staff confirmed it was the colour she ordered. The business owner was urged to talk to the in-store staff, which she did. Veronica headed to the Paisley branch where she was told the sofa, which was advertised as having a 'metallic sheen', was the correct colour. Advertisement The 52-year-old claims he told her to take the fabric swatch outside the showroom and look at it in natural daylight to confirm it was the correct colour. Veronica, a manufacturing business owner, says her sofas, which have a 'strong chemical smell', don't match the in-store swatch or the online advert and are so bright they're giving her a headache. While she has now demanded a refund from the store, she claims DFS has only offered to take back the sofas - at a cost of £1,353. DFS said the 'perceived colour of an object can change depending on the light source within a room' and that the swatch matched her sofa 'perfectly'. Advertisement Veronica, from Paisley, Renfrewshire, said: "The sample in stock wasn't chocolate, the one I saw was cream. "I don't know if cream hides the sheen, or people have sat on it and touched it, but it doesn't look half as shiny as it does in store as it does in my house. Dunelm shoppers are scrambling to their local store and their 'massive sale' kicks off with posh glasses for 89p and £8 gadgets to keep the Spring chill out "I found it hard to decide what it was going to look like with a sample, so the girl said I could see it online. "I saw it on the iPad. I saw this photograph of a brown sofa so I said 'that'll be fine'. Advertisement I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. Veronica Bryne "[When they were delivered] I immediately said 'I don't think this is right sofa lads, hold on because it's supposed to be chocolate' they checked the label and they said that it was. "A metallic sheen? I couldn't believe when they took it out of the packaging how shiny it was, it was like tin foil with a sheen of brown, rather than a chocolate sofa with a metallic sheen. "I've got huge covers over it to protect it. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. "You wouldn't believe how shiny it is, it's like the Tin Man. I can't believe anyone has chosen that sofa and not been surprised by how shiny it is. Advertisement "It's like a 3D shine, it's horrible looking and it also gives me a headache." The 'Chocolate Combination' sofa is described as being upholstered 'in plush, opulent velvet - a tufted fabric with a soft, smooth feel, a metallic sheen and a subtle grid pattern in the weave'. After going to the store to complain, Veronica said she was told by a staff member that to see the true colour of the swatch she'd need to go outside in natural daylight. Veronica said: "The member of staff I spoke to said 'let's take it outside and you'll see what the true colour is'. Advertisement "I said 'nobody sold me a sofa by telling me to go outside with the colours, if your showroom can't show the colours correctly then how can you have expected me to buy a sofa in good faith?' "I told him 'I can assure you I'm not keeping that sofa, it's like tin foil'." Veronica has contacted DFS in a bid to cancel the credit agreement and get the sofas removed. She claims the furniture giant has agreed to take them away, providing she pays £1,353. Veronica said: "I don't think the description is accurate, it's definitely misdescribed. Advertisement "If you look at the photograph it looks like a chocolate sofa - I like the colour on the website. "I want them to take away the sofas, I'd love it if they gave me the sofas that are on the internet. I just want what I was sold. "This is against my consumer rights, it's been mis-sold, it's not as described. "The fact the guy even said to me 'if you take this outside you'll see the same colour as it is in your house'. Why are the lights not showing what this colour is inside the store? Advertisement "Head office said I can return it if I pay 30% of the total cost. I'm now disputing the charge and have also done a Section 75 claim through the finance company." A DFS spokesman said: "At DFS we take customer service extremely seriously and we are sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected. "As the perceived colour of an object can change depending on the light source within a room, ranging from direct sunlight through to artificial light, the same sofa will look subtly different in every customer's home. "It is therefore the customer's responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with this decision making process. Advertisement "The type of fabric selected also plays a role in how the product looks in someone's living space. In this instance, the body fabric of the sofa Ms Byrne chose is advertised as having a metallic sheen, which will reflect light differently depending on the direction of the light source in the room, and therefore affect the colour. "According to our records, and Ms Byrne's own account, she visited the store to view the sofa in person and she chose the Chocolate combination from the fabric swatch book for this range. "When she expressed her concern that the wrong colour had been delivered, we visited her home with the same fabric swatch book from the store, and confirmed a perfect match - the colour she ordered is the colour she received. "There was no manufacturing fault found and we're confident that the product is as described, fit for purpose and of satisfactory quality, therefore it doesn't meet the right to reject criteria. Advertisement "Like Ms Byrne's order, the vast majority of our sofas are made-to-order and not stock based products. "Occasionally, customers may not like the sofas they have chosen, or have a change of heart once they're delivered, and in these instances we try to work with the customer to find a mutually beneficial resolution as a gesture of goodwill. "In this instance we have offered a reselection with a fee of 20% of the order cost. "This fee covers the cost of picking up the sofa, checking and processing the item back through our central distribution network, and the cost of selling the item at a reduced price within our clearance stock. Advertisement "This offer remains open and we would like to work with Ms Byrne to help her find a sofa more suitable for her home."
The Irish Sun
06-05-2025
- Business
- The Irish Sun
I have a splitting headache as DFS insist the sofa I ordered is BROWN – I think it's shiny silver but what do you see?
A MUM claims to be left with a splitting headache after the 'brown' sofa she ordered has turned out to be 'shiny Tin Man silver.' Veronica Byrne has been left reeling over the colour but DFS, who she bought the sofa from, insist it's brown - so what do you see? 3 Veronica has been left with a headache after her 'brown' sofa turned up Tin Man silver Credit: Kennedy News 3 She was unable to see the product in person before buying it Credit: Kennedy News 3 The sofa on the website appears more brown than what Veronica was sent but DFS say it's down to lighting Credit: Kennedy News She purchased two Harlech pillow back grande sofas and a footstool in the colour Chocolate Combination from the retail giant's Paisley, Renfrewshire, store back in February. But when the £4,513 The business owner was urged to talk to the in-store staff, which she did. Veronica headed to the Paisley branch where she was told the sofa, which was advertised as having a 'metallic sheen', was the correct colour. READ MOR EON HOMES The 52-year-old claims he told her to take the fabric swatch outside the showroom and look at it in natural daylight to confirm it was the correct colour. Veronica, a manufacturing business owner, says her sofas, which have a 'strong chemical smell', don't match the in-store swatch or the online advert and are so bright they're giving her a headache. While she has now demanded a refund from the store, she claims DFS has only offered to take back the sofas - at a cost of £1,353. DFS said the 'perceived colour of an object can change depending on the light source within a room' and that the swatch matched her sofa 'perfectly'. Most read in Fabulous Veronica, from Paisley, Renfrewshire, said: "The sample in stock wasn't chocolate, the one I saw was cream. "I don't know if cream hides the sheen, or people have sat on it and touched it, but it doesn't look half as shiny as it does in store as it does in my house. Dunelm shoppers are scrambling to their local store and their 'massive sale' kicks off with posh glasses for 89p and £8 gadgets to keep the Spring chill out "I found it hard to decide what it was going to look like with a sample, so the girl said I could see it online. "I saw it on the iPad. I saw this photograph of a brown sofa so I said 'that'll be fine'. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. Veronica Bryne "[When they were delivered] I immediately said 'I don't think this is right sofa lads, hold on because it's supposed to be chocolate' they checked the label and they said that it was. "A metallic sheen? I couldn't believe when they took it out of the packaging how shiny it was, it was like tin foil with a sheen of brown, rather than a chocolate sofa with a metallic sheen. Interior Design expert advice Expert reveals Top Simple ways you can spruce up that lonely corner in your house The interior items to avoid that will make your house look cheap and tacky Interior designer's Expert advice to make your bedroom a relaxing environment for better sleep Make your Interior expert shares best ways to "I've got huge covers over it to protect it. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. "You wouldn't believe how shiny it is, it's like the Tin Man. I can't believe anyone has chosen that sofa and not been surprised by how shiny it is. "It's like a 3D shine, it's horrible looking and it also gives me a headache." The 'Chocolate Combination' sofa is described as being upholstered 'in plush, opulent velvet - a tufted fabric with a soft, smooth feel, a metallic sheen and a subtle grid pattern in the weave'. After going to the store to complain, Veronica said she was told by a staff member that to see the true colour of the swatch she'd need to go outside in natural daylight. Veronica said: "The member of staff I spoke to said 'let's take it outside and you'll see what the true colour is'. "I said 'nobody sold me a sofa by telling me to go outside with the colours, if your showroom can't show the colours correctly then how can you have expected me to buy a sofa in good faith?' "I told him 'I can assure you I'm not keeping that sofa, it's like tin foil'." Veronica has contacted DFS in a bid to cancel the credit agreement and get the sofas removed. She claims the furniture giant has agreed to take them away, providing she pays £1,353. Veronica said: "I don't think the description is accurate, it's definitely misdescribed. "If you look at the photograph it looks like a chocolate sofa - I like the colour on the website. "I want them to take away the sofas, I'd love it if they gave me the sofas that are on the internet. I just want what I was sold. "This is against my consumer rights, it's been mis-sold, it's not as described. "The fact the guy even said to me 'if you take this outside you'll see the same colour as it is in your house'. Why are the lights not showing what this colour is inside the store? "Head office said I can return it if I pay 30% of the total cost. I'm now disputing the charge and have also done a Section 75 claim through the finance company." A DFS spokesman said: "At DFS we take customer service extremely seriously and we are sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected. "As the perceived colour of an object can change depending on the light source within a room, ranging from direct sunlight through to artificial light, the same sofa will look subtly different in every customer's home. "It is therefore the customer's responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with this decision making process. "The type of fabric selected also plays a role in how the product looks in someone's living space. In this instance, the body fabric of the sofa Ms Byrne chose is advertised as having a metallic sheen, which will reflect light differently depending on the direction of the light source in the room, and therefore affect the colour. "According to our records, and Ms Byrne's own account, she visited the store to view the sofa in person and she chose the Chocolate combination from the fabric swatch book for this range. "When she expressed her concern that the wrong colour had been delivered, we visited her home with the same fabric swatch book from the store, and confirmed a perfect match - the colour she ordered is the colour she received. "There was no manufacturing fault found and we're confident that the product is as described, fit for purpose and of satisfactory quality, therefore it doesn't meet the right to reject criteria. "Like Ms Byrne's order, the vast majority of our sofas are made-to-order and not stock based products. "Occasionally, customers may not like the sofas they have chosen, or have a change of heart once they're delivered, and in these instances we try to work with the customer to find a mutually beneficial resolution as a gesture of goodwill. "In this instance we have offered a reselection with a fee of 20% of the order cost. "This fee covers the cost of picking up the sofa, checking and processing the item back through our central distribution network, and the cost of selling the item at a reduced price within our clearance stock. "This offer remains open and we would like to work with Ms Byrne to help her find a sofa more suitable for her home."
Daily Record
06-05-2025
- Business
- Daily Record
Scots mum blasts DFS after 'chocolate brown' sofa looks like 'shiny Tin Man'
Veronica Byrne is locked in a battle with DFS. A mum claims she's been left nursing a splitting headache after her 'brown' sofa turned out to be 'shiny Tin Man silver' - but DFS says it's correct. Veronica Byrne ordered two Harlech pillow back grande sofas and a footstool in the colour Chocolate Combination from the retail giant's Paisley, Renfrewshire, store in February. When the £4,513 furniture arrived on April 4, business owner Veronica said it was the wrong colour, but delivery staff confirmed it was what she'd ordered and suggested she speak to staff in-store. The 52-year-old went to the Paisley branch and spoke to a staff member who said the sofa, advertised as having a 'metallic sheen', was the correct colour. Veronica claims he told her to take the fabric swatch outside of the showroom and look at it in natural daylight to confirm it was the correct colour. The manufacturing business owner says her sofas, which have a 'strong chemical smell', don't match the in-store swatch or the online advert and are so bright they're giving her a headache. Despite demanding a refund, Veronica says DFS have only offered to take back the sofas - at a cost of £1,353. DFS said the 'perceived colour of an object can change depending on the light source within a room' and that the swatch matched her sofa 'perfectly'. Veronica, from Paisley, Renfrewshire, said: "The sample in stock wasn't chocolate, the one I saw was cream. "I don't know if cream hides the sheen, or people have sat on it and touched it, but it doesn't look half as shiny as it does in store as it does in my house. I found it hard to decide what it was going to look like with a sample, so the girl said I could see it online. I saw it on the iPad. I saw this photograph of a brown sofa so I said 'that'll be fine'. "[When they were delivered] I immediately said 'I don't think this is right sofa lads, hold on because it's supposed to be chocolate' they checked the label and they said that it was. A metallic sheen? I couldn't believe when they took it out of the packaging how shiny it was, it was like tin foil with a sheen of brown, rather than a chocolate sofa with a metallic sheen. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'. If you're curious, you can read our Privacy Notice. "I've got huge covers over it to protect it. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. You wouldn't believe how shiny it is, it's like the Tin Man. I can't believe anyone has chosen that sofa and not been surprised by how shiny it is. It's like a 3D shine, it's horrible looking and it also gives me a headache." The 'Chocolate Combination' sofa is described as being upholstered 'in plush, opulent velvet - a tufted fabric with a soft, smooth feel, a metallic sheen and a subtle grid pattern in the weave'. After going to the store to complain, Veronica said she was told by a staff member that to see the true colour of the swatch she'd need to go outside in natural daylight. Veronica said: "The member of staff I spoke to said 'let's take it outside and you'll see what the true colour is'. I said 'nobody sold me a sofa by telling me to go outside with the colours. If your showroom can't show the colours correctly then how can you have expected me to buy a sofa in good faith?' I told him 'I can assure you I'm not keeping that sofa, it's like tin foil '." Veronica has contacted DFS in a bid to cancel the credit agreement and get the sofas removed. She claims the furniture giant has agreed to take them away, providing she pays £1,353. Veronica said: "I don't think the description is accurate, it's definitely misdescribed. If you look at the photograph it looks like a chocolate sofa - I like the colour on the website. "I want them to take away the sofas, I'd love it if they gave me the sofas that are on the internet. I just want what I was sold. This is against my consumer rights, it's been mis sold, it's not as described. The fact the guy even said to me 'if you take this outside you'll see the same colour as it is in your house'. Why are the lights not showing what this colour is inside the store? "Head office said I can return it if I pay 30% of the total cost. I'm now disputing the charge and have also done a Section 75 claim through the finance company." A DFS spokesman said: "At DFS we take customer service extremely seriously and we are sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected. "As the perceived colour of an object can change depending on the light source within a room, ranging from direct sunlight through to artificial light, the same sofa will look subtly different in every customer's home. It is therefore the customer's responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with decision making. "The type of fabric selected also plays a role in how the product looks in someone's living space. In this instance, the body fabric of the sofa Ms Byrne chose is advertised as having a metallic sheen." The company states that "will reflect light differently depending on the direction of the light source in the room, and therefore affect the colour. "According to our records, and Ms Byrne's own account, she visited the store to view the sofa in person and she chose the Chocolate combination from the fabric swatch book for this range. When she expressed her concern that the wrong colour had been delivered, we visited her home with the same fabric swatch book from the store, and confirmed a perfect match. The colour she ordered is the colour she received. There was no manufacturing fault found and we're confident that the product is as described, fit for purpose and of satisfactory quality, therefore it doesn't meet the right to reject criteria. Like Ms Byrne's order, the vast majority of our sofas are made-to-order and not stock based products. "Occasionally, customers may not like the sofas they have chosen, or have a change of heart once they're delivered. In these instances we try to work with the customer to find a mutually beneficial resolution as a gesture of goodwill. In this instance we have offered a reselection with a fee of 20% of the order cost. "This fee covers the cost of picking up the sofa, checking and processing the item back through our central distribution network, and the cost of selling the item." The sofa would be sold at a reduced price within the company's clearance stock, and they added: "This offer remains open and we would like to work with Ms Byrne to help her find a sofa more suitable for her home."
Daily Mirror
05-05-2025
- Business
- Daily Mirror
You decide what colour DFS sofa is as owner complains of headache from 'wrong shade'
Veronica Byrne ordered two sofas and a footstool in Chocolate Combination only to be shocked by the colour that arrived. She claims they're so bright they give her a headache A mum claims she's been left nursing a splitting headache after her 'brown' sofa turned out to be 'shiny Tin Man silver' - but DFS says it's correct. Veronica Byrne ordered two Harlech pillow back grande sofas and a footstool in the colour Chocolate Combination from the retail giant. When the £4,513 furniture arrived, business owner Veronica said it was the wrong colour, but delivery staff confirmed it was what she'd ordered and suggested she speak to staff in-store. The 52-year-old went to the branch and spoke to an employee who said the sofa, advertised as having a 'metallic sheen', was the correct colour. Veronica claims he told her to take the fabric swatch outside of the showroom and look at it in natural daylight to confirm it was the correct shade. The manufacturing business owner says her sofas, which she claims have a 'strong chemical smell', don't match the in-store swatch or the online advert and are so bright they're giving her a headache. Despite demanding a refund, Veronica says DFS have only offered to take back the sofas - at a cost of £1,353. DFS said the 'perceived colour of an object can change depending on the light source within a room' and that the swatch matched her sofa 'perfectly'. Veronica, from Paisley, Renfrewshire, said: "The sample in stock wasn't chocolate, the one I saw was cream. I don't know if cream hides the sheen, or people have sat on it and touched it, but it doesn't look half as shiny as it does in store as it does in my house. "I found it hard to decide what it was going to look like with a sample, so the girl said I could see it online. I saw it on the iPad. I saw this photograph of a brown sofa so I said 'that'll be fine'. "[When they were delivered] I immediately said 'I don't think this is right sofa lads, hold on because it's supposed to be chocolate' they checked the label and they said that it was. "A metallic sheen? I couldn't believe when they took it out of the packaging how shiny it was, it was like tin foil with a sheen of brown, rather than a chocolate sofa with a metallic sheen. "I've got huge covers over it to protect it. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. "You wouldn't believe how shiny it is, it's like the Tin Man. I can't believe anyone has chosen that sofa and not been surprised by how shiny it is. It's like a 3D shine, it's horrible looking and it also gives me a headache." The 'Chocolate Combination' sofa is described as being upholstered 'in plush, opulent velvet - a tufted fabric with a soft, smooth feel, a metallic sheen and a subtle grid pattern in the weave'. Veronica had ordered the furniture in February and it arrived in April - when she was horrified by how it looked. After going to the Paisley store to complain, Veronica said she was told by a staff member that to see the true colour of the swatch she'd need to go outside in natural daylight. Veronica said: "The member of staff I spoke to said 'let's take it outside and you'll see what the true colour is'. "I said 'nobody sold me a sofa by telling me to go outside with the colours, if your showroom can't show the colours correctly then how can you have expected me to buy a sofa in good faith?' "I told him 'I can assure you I'm not keeping that sofa, it's like tin foil'." Veronica has contacted DFS in a bid to cancel the credit agreement and get the sofas removed. She claims the furniture giant has agreed to take them away, providing she pays £1,353. Veronica said: "I don't think the description is accurate, it's definitely mis-described. If you look at the photograph it looks like a chocolate sofa - I like the colour on the website. "I want them to take away the sofas, I'd love it if they gave me the sofas that are on the internet. I just want what I was sold. This is against my consumer rights, it's been mis sold, it's not as described. "The fact the guy even said to me 'if you take this outside you'll see the same colour as it is in your house'. Why are the lights not showing what this colour is inside the store? "Head office said I can return it if I pay 30% of the total cost. I'm now disputing the charge and have also done a Section 75 claim through the finance company." A DFS spokesman said: "At DFS we take customer service extremely seriously and we are sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected. "As the perceived colour of an object can change depending on the light source within a room, ranging from direct sunlight through to artificial light, the same sofa will look subtly different in every customer's home. "It is therefore the customer's responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with this decision making process. "The type of fabric selected also plays a role in how the product looks in someone's living space. In this instance, the body fabric of the sofa Ms Byrne chose is advertised as having a metallic sheen, which will reflect light differently depending on the direction of the light source in the room, and therefore affect the colour. "According to our records, and Ms Byrne's own account, she visited the store to view the sofa in person and she chose the Chocolate combination from the fabric swatch book for this range. "When she expressed her concern that the wrong colour had been delivered, we visited her home with the same fabric swatch book from the store, and confirmed a perfect match - the colour she ordered is the colour she received. "There was no manufacturing fault found and we're confident that the product is as described, fit for purpose and of satisfactory quality, therefore it doesn't meet the right to reject criteria. Like Ms Byrne's order, the vast majority of our sofas are made-to-order and not stock based products. "Occasionally, customers may not like the sofas they have chosen, or have a change of heart once they're delivered, and in these instances we try to work with the customer to find a mutually beneficial resolution as a gesture of goodwill. "In this instance we have offered a reselection with a fee of 20% of the order cost. "This fee covers the cost of picking up the sofa, checking and processing the item back through our central distribution network, and the cost of selling the item at a reduced price within our clearance stock. "This offer remains open and we would like to work with Ms Byrne to help her find a sofa more suitable for her home."
