Latest news with #CheckoutFrictionReport
Qatar Tribune
3 days ago
- Business
- Qatar Tribune
Click To Pay: Unlocking Qatar's eCommerce potential through smarter, safer payments
As Qatar rapidly embraces digital transformation, eCommerce is emerging as one of the fastest-growing sectors in the country. A new Visa report sheds light on how consumers are shopping online more frequently than ever—but also reveals that persistent friction at checkout continues to hinder growth. In this exclusive interview with Qatar Tribune, Shashank Singh, Visa's Vice President and General Manager for Qatar and Kuwait, dives into the key findings from Visa's latest Checkout Friction Report. He discusses the surge in online shopping, the impact of innovations like biometric-enabled Click to Pay and why improving the online checkout experience is now critical for businesses—especially SMEs—looking to thrive in Qatar's evolving digital economy. Excerpts: What's driving the strong growth of eCommerce in Qatar, even as some payment challengesremain? The rise of eCommerce in Qatar is being fueled by consumers' increasing comfort with online platforms and a growing digital infrastructure. Visa's latest Checkout Friction Report shows that one in four respondents now shop online for groceries every day, and for categories like fashion, entertainment, and electronics, many shop at least oncea month. However, while adoption is high, the online checkout experience remains a sticking point for many. Common frustrations, especially having to manually enter card details and concerns about payment security, continue to affect both satisfaction and conversion. Addressing these pain points presents a significant opportunity for retailers to boost loyalty and revenue. The report shows many respondents would shop more with one click checkout and biometrics. Is Click to Pay the answer, and is it already available in Qatar? Yes, Click to Pay is already live in Qatar. In fact, Qatar National Bank (QNB) was the first acquirer bank globally to launch Visa's Click to Pay with biometric authentication and Qatar Islamic Bank (QIB) was the first issuer bank in both Qatar and the GCC to launch the service in partnership with Visa. This feature eliminates the need for consumers to repeatedly enter card and personal details, using biometric authentication on the shopper's device to speed up and secure the process. The demand for this kind of innovation is strong. Seventy-one percent of respondents said they would likely use Click to Pay with Biometrics, and 80 percent said they would shop more frequently if a one-click checkout was available. Security is a key concern for many shoppers especially when it comes to biometric data. How can merchants ensure security of such data? Security is top of mind for Qatar's online shoppers, with 68 percent worried about fraud and 58 percent uneasy about storing card details across multiple sites. Concerns around biometric data are understandable and increasingly relevant. Click to Pay addresses this by using Visa Payment Passkey, which authenticates users through their device's built-in biometrics like fingerprint or face ID. Crucially, this biometric data never leaves the user's device and isn't shared with merchants or payment networks, reducing the risk of misuse. Tokenization adds another layer of protection by replacing card details with a secure, encrypted token, meaning actual card information is never exposed during transactions. Merchants also play a critical role by following data security standards like Payment Card Industry Data Security Standard (PCI DSS), ensuring secure storage, encryption, and access control. Protecting sensitive data takes a layered approach – combining secure tech, industry compliance, and a strong culture of data responsibility across the payments ecosystem. What should small businesses and eCommerce sites take away from this study? Can improved checkout experiences help attract more customers? Absolutely. The findings of the Checkout Friction Report are clear. A smoother, more secure checkout process directly impacts customer satisfaction, loyalty, and ultimately, sales. Small businesses and eCommerce sites should see this as a call to action. By embracing advanced solutions like Click to Pay, streamlining the payment journey, and prioritizing security, they not only improve conversion rates but also build long term trust with their customer base. With digital transformation high on Qatar's national agenda, now is the perfect time for merchants, especially smaller players, to align with evolving consumer expectations and stand out in an increasingly competitive eCommerce landscape.
Qatar Tribune
3 days ago
- Business
- Qatar Tribune
Click To Pay: Unlocking Qatar's eCommercepotential through smarter, safer payments
As Qatar rapidly embraces digital transformation, eCommerce is emerging as one of the fastest-growing sectors in the country. A new Visa report sheds light on how consumers are shopping online more frequently than ever—but also reveals that persistent friction at checkout continues to hinder growth. In this exclusive interview with Qatar Tribune, Shashank Singh, Visa's Vice President and General Manager for Qatar and Kuwait, dives into the key findings from Visa's latest Checkout Friction Report. He discusses the surge in online shopping, the impact of innovations like biometric-enabled Click to Pay and why improving the online checkout experience is now critical for businesses—especially SMEs—looking to thrive in Qatar's evolving digital economy. Excerpts: What's driving the strong growth of eCommerce in Qatar, even as some payment challengesremain? The rise of eCommerce in Qatar is being fueled by consumers' increasing comfort with online platforms and a growing digital infrastructure. Visa's latest Checkout Friction Report shows that one in four respondents now shop online for groceries every day, and for categories like fashion, entertainment, and electronics, many shop at least oncea month. However, while adoption is high, the online checkout experience remains a sticking point for many. Common frustrations, especially having to manually enter card details and concerns about payment security, continue to affect both satisfaction and conversion. Addressing these pain points presents a significant opportunity for retailers to boost loyalty and revenue. The report shows many respondents would shop more with one click checkout and biometrics. Is Click to Pay the answer, and is it already available in Qatar? Yes, Click to Pay is already live in Qatar. In fact, Qatar National Bank (QNB) was the first acquirer bank globally to launch Visa's Click to Pay with biometric authentication and Qatar Islamic Bank (QIB) was the first issuer bank in both Qatar and the GCC to launch the service in partnership with Visa. This feature eliminates the need for consumers to repeatedly enter card and personal details, using biometric authentication on the shopper's device to speed up and secure the process. The demand for this kind of innovation is strong. Seventy-one percent of respondents said they would likely use Click to Pay with Biometrics, and 80 percent said they would shop more frequently if a one-click checkout was available. Security is a key concern for many shoppers especially when it comes to biometric data. How can merchants ensure security of such data? Security is top of mind for Qatar's online shoppers, with 68 percent worried about fraud and 58 percent uneasy about storing card details across multiple sites. Concerns around biometric data are understandable and increasingly relevant. Click to Pay addresses this by using Visa Payment Passkey, which authenticates users through their device's built-in biometrics like fingerprint or face ID. Crucially, this biometric data never leaves the user's device and isn't shared with merchants or payment networks, reducing the risk of misuse. Tokenization adds another layer of protection by replacing card details with a secure, encrypted token, meaning actual card information is never exposed during transactions. Merchants also play a critical role by following data security standards like Payment Card Industry Data Security Standard (PCI DSS), ensuring secure storage, encryption, and access control. Protecting sensitive data takes a layered approach – combining secure tech, industry compliance, and a strong culture of data responsibility across the payments ecosystem. What should small businesses and eCommerce sites take away from this study? Can improved checkout experiences help attract more customers? Absolutely. The findings of the Checkout Friction Report are clear. A smoother, more secure checkout process directly impacts customer satisfaction, loyalty, and ultimately, sales. Small businesses and eCommerce sites should see this as a call to action. By embracing advanced solutions like Click to Pay, streamlining the payment journey, and prioritizing security, they not only improve conversion rates but also build long term trust with their customer base. With digital transformation high on Qatar's national agenda, now is the perfect time for merchants, especially smaller players, to align with evolving consumer expectations and stand out in an increasingly competitive eCommerce landscape.
Arabian Business
06-06-2025
- Business
- Arabian Business
UAE shoppers want 1-click, biometric checkouts for safer online payments: Visa
Consumers across the UAE are calling for more secure and seamless online shopping experiences, according to Visa's latest Checkout Friction Report. Despite the rapid growth of ecommerce and digital adoption in the region, key challenges at the checkout stage continue to hinder consumer satisfaction and business performance. Based on a survey of more than 2,000 online shoppers across the GCC, the report shows that security concerns and complex payment steps are the top barriers to smooth transactions. Online shopping in the UAE In the UAE, 40 per cent of shoppers cite fear of fraud as their biggest concern, while 37 per cent are frustrated by the need to repeatedly enter card details. Shopping frequency is high, with one in three UAE consumers buying groceries online multiple times a week, and categories like fashion, entertainment, and electronics seeing regular purchases monthly. However, friction during checkout can lead to abandoned carts and lost revenue for retailers. Visa's research underscores a growing preference for advanced payment technologies. A significant 67 per cent of UAE shoppers said they would adopt biometric authentication like fingerprint or face ID to check out online. Additionally, 65 per cent support a unified registration process for digital payments across websites. The report also highlights that 82 per cent of consumers would shop online more frequently if one-click checkout options were widely available, and 66 per cent are likely to use Visa's 'Click to Pay with Biometrics' feature. This solution simplifies online shopping by eliminating manual card entry, using secure device-based biometric authentication to speed up and protect the transaction process. Salima Gutieva, Visa's VP and Country Manager for UAE, said: 'Challenges in the online checkout process have direct implications for businesses, resulting in lost revenue, and hampering both customer acquisition and retention. 'Today's consumers expect – and deserve – a more seamless and secure eCommerce experience. That's why Visa is working with partners to enable solutions like Click to Pay, which leverages biometrics and tokenisation to eliminate key pain points and deliver a more convenient shopping experience.
Zawya
03-06-2025
- Business
- Zawya
Visa study reveals UAE consumers would shop more online with simpler checkout experience
The need to manually enter card details, and security concerns are major pain points for consumers shopping online, resulting in lost revenue for businesses Two-thirds of respondents trust biometric authentication more than traditional methods such as passwords and OTPs UAE, Dubai: Visa, a global leader in digital payments, today announced the findings of its ' Checkout Friction Report ', which highlights strong consumer demand for a more secure and seamless eCommerce experience. Despite the widespread adoption of eCommerce and significant progress in growing the UAE's digital economy, opportunity remains for retailers to enhance checkout experience and increase customer satisfaction. The research is based on a survey of 2,016 online shoppers across the GCC, including the UAE, and explores their experiences with eCommerce purchases. It examines common pain points during the checkout process that affect both consumer satisfaction and business outcomes. Checkout Challenges Undermine the Rise of Frequent Online Shopping Visa's 'Checkout Friction Report' shows that one in three respondents (33%) in the UAE shops multiple times a week for groceries. For categories such as fashion, entertainment, and electronics, shopping frequency ranges from once to a few times a month. According to 40% of respondents, the biggest frustrations with online checkouts are security concerns, followed by the hassle of entering card details manually (37%). By addressing these challenges, retailers can enhance the checkout experience which could lead to increased customer satisfaction. "Challenges in the online checkout process have direct implications for businesses, resulting in lost revenue, and hampering both customer acquisition and retention. Today's consumers expect – and deserve – a more seamless and secure eCommerce experience. That's why Visa is working with partners to enable solutions like Click to Pay, which leverages biometrics and tokenization to eliminate key pain points and deliver a more convenient shopping experience. Improving these moments not only drives business results but also builds on the UAE government's achievements in building a seamless, secure digital economy,' said Salima Gutieva, Visa's VP and Country Manager for UAE. UAE Online Shoppers Prioritize Safety Beyond the inconvenience of current checkout options, security remains a top priority for online shoppers. According to Visa's research, 58% of consumers surveyed are worried about the risk of fraud or hacking when storing their card details on multiple websites. Additionally, 42% of respondents have experienced fraud or security breaches. Biometrics and One-Click Checkouts for Better Online Payment Experience Visa's 'Checkout Friction Report' reveals a strong preference for a more streamlined checkout, with 65% of respondents supporting a single registration process for online payments across all participating merchants. When the option of biometric authentication was proposed, two-thirds (67%) of respondents said they would use it to check out, with many trusting biometric authentication (fingerprint/face ID) more than traditional payment methods (passwords/OTP). For businesses, the demand for simpler and safer checkout options is clear. Most respondents (82%) would shop online more frequently and be more likely to complete their purchases with a one-click checkout option. Two-thirds of the surveyed consumers (66%) show a high likelihood of using 'Click to Pay with Biometrics'' if offered by online retailers. Visa Click to Pay streamlines online shopping by providing advanced checkout experiences, eliminating the need to manually enter card details, thereby making transactions significantly faster. At participating eCommerce platforms, consumers can simply click the Click to Pay button to complete their purchase quickly and easily using their preferred Visa card and shipping address. Visa's Click to Pay relies on biometric authentication available on the consumer's device and does not require transfer of biometric data. About Visa Inc. Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at
Biz Bahrain
03-06-2025
- Business
- Biz Bahrain
Visa Study Reveals Bahrain Consumers Would Shop More Online with Simpler Checkout Experience
Visa, a global leader in digital payments, today announced the findings of its 'Checkout Friction Report', which highlights strong consumer demand for a more secure and seamless eCommerce experience. Despite the widespread adoption of eCommerce and significant progress in growing Bahrain's digital economy, opportunity remains for retailers to enhance checkout experience and increase customer satisfaction. The research is based on a survey of 2,016 online shoppers across the GCC, including Bahrain, and explored their experiences with eCommerce purchases. It examined common pain points during the checkout process that affect both consumer satisfaction and business outcomes. Checkout Challenges Undermine the Rise of Frequent Online Shopping Visa's 'Checkout Friction Report' shows that 28% of respondents in Bahrain shop multiple times a week for groceries. For categories such as fashion, entertainment, and electronics, shopping frequency ranges from once to a few times a month. According to 42% of respondents, one of the biggest frustrations with online checkouts is security concerns (42%), followed by the hassle of entering card details manually (39%). By addressing these challenges, retailers can enhance the checkout experience which could lead to increased customer satisfaction. 'Today's consumers expect – and deserve – a more seamless and secure checkout experience. That's why Visa is working with partners to enable solutions like Click to Pay, which leverages biometrics and tokenization to eliminate key pain points and deliver a more convenient shopping experience. Improving these moments not only drives a better consumer experience but also builds on the Bahrain government's achievements in building a seamless, secure digital economy,' said Ali Bailoun, Visa's Regional General Manager for KSA, Bahrain and Oman. Bahrain Online Shoppers Prioritize Safety Beyond the inconvenience of checkout, security remains a top priority for online shoppers. According to Visa's research, 69% of consumers surveyed are worried about the risk of fraud, while 59% expressed concerns about storing their card details on multiple websites. Additionally, one in three (34%) respondents have experienced fraud or security breaches. Biometrics and One-Click Checkouts for Better Online Payment Experience Visa's 'Checkout Friction Report' also reveals a strong preference for a more streamlined checkout, with 65% of respondents supporting a single registration process for online payments across all participating merchants. When the option of biometric authentication was proposed, almost two-thirds (64%) of respondents said they would use it to check out, with 58% trusting biometric authentication (fingerprint/face ID) more than traditional payment methods (passwords/OTP). Most respondents (77%) would shop online more frequently and be more likely to complete their purchases with a one-click checkout option. Two-thirds of the surveyed consumers (68%) show a high likelihood of using 'Click to Pay with Biometrics'' if offered by online retailers. 'Challenges in the online checkout process have direct implications for businesses, resulting in lost revenue, and hampering both customer acquisition and retention. For businesses, the demand for simpler and safer checkout options is clear,' said Ahmed ElKaffass, Visa's Country Manager for Bahrain. Visa Click to Pay streamlines online shopping by providing advanced checkout experiences, eliminating the need to manually enter card details, thereby making transactions significantly faster. At participating eCommerce platforms, consumers can simply click the Click to Pay button to complete their purchase quickly and easily using their preferred Visa card and shipping address. Visa's Click to Pay relies on biometric authentication available on the consumer's device and does not require transfer of biometric data.
