Latest news with #CentralisedPublicGrievanceRedressandMonitoringSystem
India Gazette
6 days ago
- Business
- India Gazette
Centre releases grievance redress, monitoring system reports for States for May 2025
New Delhi [India], June 16 (ANI): The Department of Administrative Reforms and Public Grievances (DARPG) on Monday released two separate Centralised Public Grievance Redress and Monitoring System (CPGRAMS) reports for states and union territories and the various union ministries and departments. DARPG released the 34th CPGRAMS Report of States/UTs and the 37th CPGRAMS report Central Ministries/Departments, showcasing success stories. According to an official statement, in the 34th report, there was a grievance against Rajesh Choudhary about a delay in GST Registration for Micro, Small and Medium Enterprises (MSME). 'Rajesh Choudhary faced repeated rejections of his GST registration application over a span of three months, despite having responded to all departmental queries. The delay caused financial losses to his MSME startup, as potential clients required a valid GST number to proceed with business transactions,' an official statement from the ministry said. 'He also raised concerns about the lack of transparency regarding the reasons for rejection. Seeking redressal, he filed a grievance on the CPGRAMS portal. Following this, the concerned officer reviewed the application, verified the details, and approved the GST registration. A GST number has now been issued, thereby resolving the grievance,' the statement added. A grievance by one Pawan Rajput regarding Irregular Power Supply, stated, 'a resident of Rajendra Nagar, Bareilly, faced frequent power outages due to a faulty connection from the nearby electricity pole. This not only caused severe discomfort during the summer nights but also posed a risk to household appliances. Despite raising multiple complaints through the electricity helpline, the issues remained unresolved, and complaints were closed without action. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, the concerned authorities visited the site and rectified the faulty connection. The grievance was resolved within 15 days.' A grievance by Faiz Mohammad Ayyub for Area Cleaning and Mosquito Control was also mentioned in the statement. 'A resident of Ainuddinpur, Kareli, Prayagraj, Uttar Pradesh, raised a concern regarding stagnant rainwater around his house leading to a severe mosquito infestation. He also reported the overgrowth of poisonous weeds, increasing the risk of snake sightings and endangering his family's safety. Seeking immediate action, he filed a grievance on the CPGRAMS portal, requesting weed removal, mosquito control spray, and garbage clearance.' Upon review, the concerned authorities cleaned the area, removed the overgrown vegetation, and conducted mosquito repellent spraying to address the issue. The grievance was resolved and closed. In the 37th CPGRAMS Report of Central Ministries/Departments, the success stories highlighted the story of Prem Deep. Prem Deep, after his Army release, submitted all required documents for settlement, but faced delays and no response from PCDA (Officers), Pune regarding partial dues of Rs 90,936 and a PLI refund of Rs 6,492. Despite multiple attempts, the matter remained unresolved, causing distress. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, authorities confirmed the PLI refund and release of 76,808 after adjustments, providing Statements of Accounts as proof. All dues were settled, and the grievance was close. Another incident mentioned was that of Syoprasad, a salaried taxpayer who had filed his return for the Assessment Year 2014-15, claiming a TDS credit of Rs 16,536. However, while processing the return, the credit was not given,and a demand of Rs 16,560 was incorrectly raised. Despite submitting a rectification request and paying the demand, no correction was made, and additional interest under Section 220(2) was shown. Seeking resolution, he filed a grievance on the CPGRAMS portal. Upon review, the concerned authorities rectified the mistake and issued a refund of 18,360. The refund was credited to his revalidated bank account. (ANI)
Indian Express
08-06-2025
- Health
- Indian Express
Tender process for cold chain equipment: Maharashtra health dept orders probe into ‘irregularities'
Maharashtra's Public Health Department has ordered an inquiry into the allegations of irregularities in the Rs 62-crore tender process for cold chain equipment for the storage of vaccines. The Indian Express had reported last week that the Union government has asked Maharashtra's Public Health Department to conduct a probe and submit a report on the allegations. This is the second inquiry ordered by the state's Public Health department in the span of one week. Last week, the department had directed Maharashtra Medical Goods Procurement Authority (MMGPA) to probe and submit a report on the alleged irregularities in awarding a tender of Rs 56 crore for the purchase of medical equipment. In the cold chain equipment case, it is alleged that while the process for the same was completed days before the announcement of the Assembly polls last year, the tender guidelines were violated and the equipment were purchased at four to five times above the market rate. Based on the complaints received, Nipun Vinayak, Secretary 1 of the Public Health department, directed the Commissioner, Health Service on June 2 to 'undertake a detailed inquiry and take action on the basis of the inquiry report'. On April 18, the complainant, requesting anonymity, had complained about the alleged irregularities through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Following the complaint, the Ministry of Health & Family Welfare (immunisation section) on April 25, wrote to the complainant that the state purchases cold chain equipment by using state funds and not central government funds. The ministry had also sent the letter to the Maharashtra government. 'However, a copy of your grievance is being transferred to the Mission Director (NHM) and SEPIO, Government of Maharashtra with the request to take appropriate action in the matter. Action taken may be communicated to the petitioner directly, under intimation to this ministry,' the letter sent to the complainant and the state government read. The complaint alleged that the officials and contractors collectively cheated the government of Rs 40 to 50 crore. It stated that not only the equipment were purchased at four to five times the open market price, but also alleged that the terms of the tender were framed to benefit two specific contractors to ensure cartelisation. It further said that despite bringing this matter to the notice of the senior officials, the contractor's bill of Rs 22 crore was paid by the end of March 31. Deputy Director, Health Services (Transport), Maharashtra, Pune had issued tenders for the purchase of Ice-Lined Refrigerators (ILRs) and Deep Freezers on July 4 and 5, 2024, just before Assembly polls. 'The process was found to have flagrantly violated the eligibility criteria and mandatory conditions of the tender. The Central Vigilance Commission (CVC) guidelines, General Financial Rules (GFR) 2017 and Maharashtra State Procurement Policy were flouted,' the complaint said, adding irregularities such as incomplete and fake documents were provided and it was found in the technical evaluation process. Both the tenders were awarded at unrealistic prices compared to the market and Government e-Marketplace (GeM) rates. The national policy objective was also compromised by removing the 'Make in India' clause. The alleged irregularities include: original equipment manufacturer (OEM) and its reseller participating in the same tender; import license date of the contractor was post-tender deadline; the mandatory Make in India condition under the General Financial Rules (GFR) 2017 was removed by the technical committee after the pre-bid meeting; despite Maharashtra State Procurement Policy giving preference to local supplier if he or she matched L1 (lowest) price by giving 50 per cent order was kept aside; service network issue was sidelined and no legal service agreement for Comprehensive Maintenance Contract; Annual Maintenance Contract and availability of spare parts for 10 years was presented and state's legal opinions had gone against the contractors twice. The complaint mentioned that the contract worth Rs 33 crore was awarded to the contractor company Ashoka Sthapatya Pvt Ltd for the supply of Ice-Lined Refrigerators (ILRs) and a contract worth Rs 29 crore was awarded to the company 'Rahul Distributors Pvt Ltd' for the supply of Deep Freezers. 'The purchase order prices of Rs 3,04,995 for ILRS (90,110 litres) and Rs 2,45,440 for Deep Freezers (200 litres) are much higher than the market rate and GeM portal price (approximately Rs 80,000). This indicates financial mismanagement and collusion,' the complaint added.
Time of India
27-05-2025
- Business
- Time of India
IndusInd Bank shares in focus amid NFRA complaint over audit discrepancies
Shares of IndusInd Bank will be in focus on Tuesday following reports that the National Financial Reporting Authority (NFRA) has received a complaint highlighting audit lapses related to the bank's forex derivative portfolio. The complaint, lodged via the government's Centralised Public Grievance Redress and Monitoring System, has sparked a wider regulatory scrutiny. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like "무릎 시큰거리고 걷기 힘들어 하신다면… 이젠 집에서 편하게!" pt 더 읽기 Undo According to earlier ET reports, NFRA is consulting with the Reserve Bank of India ( RBI ) to decide whether to launch a formal probe into the bank's books. Additionally, the Securities and Exchange Board of India ( SEBI ) and the Institute of Chartered Accountants of India (ICAI) are also examining the matter for potential regulatory violations and accounting lapses. The complaint centres on discrepancies identified by IndusInd Bank itself during an internal review of its derivative portfolio. Live Events These irregularities, tied to transactions spanning over 7–8 years up to FY24, could result in a financial impact of nearly Rs 1,600 crore post-tax and Rs 2,100 crore pre-tax, with the bank earlier flagging a potential 2.35% hit on its net worth as of December 2024. Additionally, according to a report by NDTV Profit, J Sridharan, the executive vice chairman of Bharat Financial Inclusion, has resigned with immediate effect. Bharat Financial Inclusion serves as the microfinance subsidiary of IndusInd Bank. Further, two other officials responsible for handling loan data have been asked to leave. These exits come in the wake of findings that revealed significant accounting gaps in the microlending business. IndusInd Bank Q4 results IndusInd Bank reported a consolidated net loss of Rs 2,329 crore in its Q4FY25 versus a net profit of Rs 2,349 crore in the year ago period period amid losses in its derivatives segment. The private lender reported net interest income of Rs 3,048 crore in Q4FY25, which was down 43% YoY versus Rs 5,376 crore reported in the year ago period. The bank earned interest income of Rs 10,634 crore in the quarter under review, down 13% from Rs 12,199 crore reported in the corresponding quarter of the last financial year. Also read: EQT firm Sagility B.V. to offload up to Rs 2,671 crore stake in Sagility India via offer for sale IndusInd Bank share price performance Over the past one year, IndusInd Bank's stock has declined sharply by 44.50%. The year-to-date (YTD) performance shows a fall of 17.43%, while the six-month return is down by 20.73%. In the last three months alone, the stock has dropped 22.59%, and over the past month, it has slipped 2.68%. ( Disclaimer : Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)
Economic Times
27-05-2025
- Business
- Economic Times
IndusInd Bank shares in focus amid NFRA complaint over audit discrepancies
Shares of IndusInd Bank will be in focus on Tuesday following reports that the National Financial Reporting Authority (NFRA) has received a complaint highlighting audit lapses related to the bank's forex derivative portfolio. ADVERTISEMENT The complaint, lodged via the government's Centralised Public Grievance Redress and Monitoring System, has sparked a wider regulatory scrutiny. According to earlier ET reports, NFRA is consulting with the Reserve Bank of India (RBI) to decide whether to launch a formal probe into the bank's books. Additionally, the Securities and Exchange Board of India (SEBI) and the Institute of Chartered Accountants of India (ICAI) are also examining the matter for potential regulatory violations and accounting complaint centres on discrepancies identified by IndusInd Bank itself during an internal review of its derivative irregularities, tied to transactions spanning over 7–8 years up to FY24, could result in a financial impact of nearly Rs 1,600 crore post-tax and Rs 2,100 crore pre-tax, with the bank earlier flagging a potential 2.35% hit on its net worth as of December 2024. ADVERTISEMENT Additionally, according to a report by NDTV Profit, J Sridharan, the executive vice chairman of Bharat Financial Inclusion, has resigned with immediate effect. Bharat Financial Inclusion serves as the microfinance subsidiary of IndusInd Bank. Further, two other officials responsible for handling loan data have been asked to leave. These exits come in the wake of findings that revealed significant accounting gaps in the microlending business. ADVERTISEMENT IndusInd Bank reported a consolidated net loss of Rs 2,329 crore in its Q4FY25 versus a net profit of Rs 2,349 crore in the year ago period period amid losses in its derivatives segment. ADVERTISEMENT The private lender reported net interest income of Rs 3,048 crore in Q4FY25, which was down 43% YoY versus Rs 5,376 crore reported in the year ago bank earned interest income of Rs 10,634 crore in the quarter under review, down 13% from Rs 12,199 crore reported in the corresponding quarter of the last financial year. Also read: EQT firm Sagility B.V. to offload up to Rs 2,671 crore stake in Sagility India via offer for sale ADVERTISEMENT Over the past one year, IndusInd Bank's stock has declined sharply by 44.50%. The year-to-date (YTD) performance shows a fall of 17.43%, while the six-month return is down by 20.73%. In the last three months alone, the stock has dropped 22.59%, and over the past month, it has slipped 2.68%. (Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times) (You can now subscribe to our ETMarkets WhatsApp channel)
Time of India
26-05-2025
- Business
- Time of India
NFRA gets complaint against audit lapses at IndusInd Bank
The National Financial Reporting Authority ( NFRA ) has received a complaint against crisis-ridden IndusInd Bank , which has prompted the audit watchdog to gather inputs from the banking regulator, a person aware of the development said. NFRA has received the complaint over accounting discrepancies in IndusInd Bank's forex derivative portfolio through the Centralised Public Grievance Redress and Monitoring System, which is an online platform for citizens to lodge their grievances with the authorities. Based on its discussions with the Reserve Bank of India ( RBI ), NFRA may take a final call on whether to launch a probe into IndusInd's books, the person said. Already, apart from the RBI, capital markets watchdog Sebi is looking into any 'egregious violation' of norms by the lender that falls within its jurisdiction. The Institute of Chartered Accountants of India is also reviewing IndusInd Bank's books for any accounting lapses. Last month, IndusInd Bank said the accounting discrepancies in its forex derivative portfolio could have an adverse impact of around 2.35% on its net worth as of December 2024. The deficiencies were then estimated to have a financial impact of nearly Rs 1,600 crore post-tax and about Rs 2,100 crore pre-tax on the bank. The private lender, during an internal review of processes relating to other assets and liability accounts of the derivative portfolio, had found discrepancies in its derivative portfolio linked to transactions over 7-8 years through FY24. Last week, IndusInd Bank reported a consolidated net loss of Rs 2,329 crore for the March quarter. The losses were driven by higher provisioning towards accounting frauds. Suspecting involvement of certain employees, the bank's board also directed the lender to report the matter to investigative agencies and regulatory authorities. The bank is also undergoing a forensic probe .
