Latest news with #CXM
Yahoo
21 hours ago
- Business
- Yahoo
Wells Fargo Raises PT on Sprinklr, Inc. (CXM), Maintains Underweight Rating
Sprinklr, Inc. (NYSE:CXM) remains one of the 10 best marketing stocks to buy right now. On June 5, 2025, Sprinklr, Inc.'s (NYSE:CXM) price target was raised from $6 to $7 by Wells Fargo, which maintained its 'Underweight' rating on the stock. The analyst attributed this to the company's demonstration of stabilization through a 4% growth in its subscription revenue. At the same time, Wells Fargo pointed to the company's decline in new deals and the number of large customers, raising concerns regarding its future growth prospects. As such, the analyst has cautioned investors regarding the company's stock, as the new price target offers limited upside, reflecting ongoing uncertainty in CXM's ability to increase its growth and monetize its platform's potential. Thus, Sprinklr, Inc. (NYSE:CXM) is in a difficult position as it needs to find a balance between strengthening its marketing platform's reach and addressing the challenges it faces. Despite these challenges, the company remains one of the best advertising agency stocks to buy right now. Sprinklr, Inc. (NYSE:CXM) helps brands collaborate across internal teams, streamline their content production, and maximize the impact of their campaigns across multiple channels. It does so with its Market platform, which utilizes AI to enable data-informed and personalized markets at scale. While we acknowledge the potential of CXM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 10 Undervalued Quantum Computing Stocks to Buy Now and 10 Low Risk High Reward Stocks Set to Triple by 2030. Disclosure: None. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
3 days ago
- Business
- Yahoo
OvationCXM Honored on FinTech Global's AIFintech100 List for Revolutionizing Financial Services CX with AI-Powered Orchestration
AI-powered CXM technology provider recognized for developing AI technology that enhances end-user, partner, and internal customer experience (CX). TIBURON, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- OvationCXM, a global leader in customer experience management (CXM), today announced its inclusion in FinTech Global's prestigious 2025 AIFintech100 list. OvationCXM's innovative application of artificial intelligence within its flagship low-to-no code platform, CXMEngine®, solves the critical industry challenge of fragmented customer journeys across complex financial ecosystems. This distinction recognizes OvationCXM's unique ability to orchestrate seamless, end-to-end customer experiences across siloed teams and external partners by acting as a unified customer experience layer, providing real-time visibility and intelligent guidance of interactions, tasks, and communications. Powered by advanced cloud-native AI and machine learning, the platform delivers predictive journey insights, intelligent agent assistance, and streamlined customer and case management. It extracts CX data housed in disconnected legacy banking systems and surfaces it to everyone, helping the customer. By unlocking transparency for everyone engaged in the journey, it eliminates friction, sets expectations, communicates progress, and elevates the customer experience during chaotic onboarding and support journeys. "Being named to the AIFintech100 is a testament to OvationCXM's relentless pursuit of innovation in customer experience orchestration for financial services," said Alfred 'Chip' Kahn, Founder and CEO at OvationCXM. "We are empowering financial institutions and their partners to work as one team and deliver streamlined, personalized journeys without disruptive rip-and-replace investments. Our platform fast-tracks greater agility and flexibility without massive disruption to systems and teams that serve customers.' The CXMEngine® integrates natively with CRMs, ticketing tools, legacy systems, and third-party providers, unifying data and orchestrating action. It includes powerful tools for journey mapping, real-time case collaboration, intelligent automation, and embedded communications. This ensures that customers receive transparent, proactive updates, regardless of the number of parties involved behind the scenes. OvationCXM currently supports over $235 billion in payment volume across its client base, modernizing CX strategies for top financial institutions, fintechs, and payment service providers. "This AIFintech100 recognition is incredibly exciting and validates our deep commitment to secure AI-driven innovation," added Alan Finlay, Head of Product at OvationCXM. "We're not just applying AI; we're fundamentally embedding it across the CXMEngine to deliver groundbreaking predictive insights and intelligent assistance. This award fuels our vision for the future, where AI will continue to play an even more transformative role in orchestrating truly seamless and bespoke customer experiences within financial services." FinTech Global's annual AIFintech100 list showcases the 100 most innovative solution providers making significant contributions to the development of artificial intelligence and machine learning technologies within the financial services sector. Selected by a panel of notable industry experts and analysts, this international ranking recognizes leading organizations that address critical industry challenges and significantly enhance efficiency through technological advancements. To learn more about how OvationCXM is leading the customer experience industry through its suite of AI capabilities and journey orchestration, please visit About OvationCXMOvationCXM is the leading AI-infused CXM platform that helps companies achieve higher revenue and lower support costs by orchestrating customer journeys, partner ecosystems and AI to operate more efficiently and effectively. Connect experience and operational customer data to enable shared visibility and collaboration across your ecosystem and improve service governance. Unlock AI-enriched insights using your rich trove of unique customer data for real-time CX impact and eliminate data and visibility silos that block great CX. To learn more, visit Media Contacts Sherri SchwartzOvationCXMHead of Marketingmedia@ 650-9854Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
07-06-2025
- Business
- Yahoo
Morgan Stanley Raises Sprinklr (CXM) PT to $10, Maintains Equal Weight Rating
On Thursday, Morgan Stanley analyst Elizabeth Porter raised the price target on Sprinklr Inc. (NYSE:CXM) to $10 from $8, while maintaining an Equal Weight rating on the shares. Porter noted that Sprinklr's Q1 2025 report showed progress in the company's transformation, with operational improvements and a stable near-term outlook. A software engineer working on a monitor in a modern office. Morgan Stanley is encouraged by the early stages of what is expected to be an approximately 18-month transformation and believes the shares appropriately reflect a turnaround story. The company's total revenue reached $205.5 million in Q1, which was up 5% year-over-year, and subscription revenue at $184.1 million, which was up 4%. Professional services revenue in particular was $21.4 million. The subscription and revenue-based net dollar expansion rate was 102%, and the company had 146 customers with $1 million or more in subscription revenue, which is up 6%. However, Sprinklr is facing longer sales cycles and increased scrutiny of enterprise spending due to macroeconomic uncertainty. The company is also contending with customer churn and downsell activity, which are impacting its net dollar expansion rate. The company anticipates a negative impact of $10 million on non-GAAP operating expenses due to foreign exchange rate volatility. Sprinklr Inc. (NYSE:CXM) provides global enterprise cloud software products. While we acknowledge the potential of CXM as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an extremely cheap AI stock that is also a major beneficiary of Trump tariffs and onshoring, see our free report on the best short-term AI stock. READ NEXT: and . Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
06-06-2025
- Business
- Business Wire
Software Suites, AI Reshaping Customer Experience, ISG Says
STAMFORD, Conn.--(BUSINESS WIRE)--The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III). New ISG research says most companies view CX as essential, but use a wide range of strategies and tools to operate, analyze and improve it. By 2027, most CXM suites will include components that combine analytics, AI and customer data integration. Share The ISG Buyers Guides™ for Customer Experience Management, produced by ISG Software Research, provide rankings and ratings of 29 software providers and their products for governing and optimizing customer experience across all channels. The research finds that most companies view CX as essential, but they use a wide range of different strategies and tools to operate, analyze and improve it. Traditionally, customer relationship management (CRM) and contact center processes have been dispersed across organizations. In recent years, enterprises are starting to take a more centralized approach to CX using customer experience management (CXM) software, which combines applications on a common platform so organizations can view and control customer activity across departments, the reports say. Software providers are making this possible by synthesizing functions, packaging together previously separate systems for managing interactions and influencing customer behavior. A key benefit of combining CX software into a single platform is consistency and continuity around data collection and metrics, ISG says. This allows enterprises to transcend the separate metrics used by each department, achieving a more holistic view. 'By 2027, we expect most CXM suites, by default, will include components that combine analytics, AI and customer data integration,' said Keith Dawson, director of research, customer experience, ISG Software Research. 'This will make them increasingly essential to providing great customer experience.' CXM software is evolving rapidly, so each suite has different strengths depending on its components and on the traditional expertise of the provider, the reports say. Providers of contact center, CRM and marketing software have been assembling CXM suites. The platforms include tools for functions that may include customer data, contact center interaction handling, knowledge management and customer journey management (CJM). ISG expects providers to fill out their suites over time, converging on five core functional areas that every CXM suite should include: interaction handling, resource management, workflow automation, insights and analysis and CJM. Interaction handling includes both traditional call-center voice interactions and digital customer contact channels. CJM turns the passive act of responding to service calls into a deliberate effort to optimize customer experiences and relationships, the reports say. By mapping the customer journey or lifecycle, enterprises may identify moments of influence when they can generate more business or turn customers into advocates. CJM includes software for personalizing interactions and managing proactive sales and marketing efforts. Enterprises should evaluate CXM suites based on how they manage and measure customer behavior, whether they can give senior management a useful overview of the customer base and how easily they can be expanded into software segments related to other departments and processes, ISG says. For its 2025 Buyers Guides for Customer Experience Management, ISG evaluated software providers across three platform categories — Customer Experience Management, Customer Journey Management and Knowledge Management — and produced a separate Buyers Guide for each. A total of 29 providers were assessed: Adobe, Braze, CSG, CallMiner, eGain, Emplifi, Exotel, Freshworks, Gainsight, Genesys, HubSpot, Insider, Medallia, Microsoft, MoEngage, Netcore, Nextiva, NICE, Oracle, Qualtrics, Salesforce, SAP, SAS, ServiceNow, Sprinklr, SugarCRM, Verint, Zendesk and Zoho. ISG Software Research ranks software providers on seven performance categories. Five are product-related: usability, manageability, reliability, capability and adaptability. Two are customer assurance-related: validation and total cost of ownership and return on investment (TCO/ROI). Providers ranked in the top three for each performance category are named Leaders. Within each platform category, those with the most Leader rankings are named Overall Leaders. The Overall Leaders of the 2025 Buyers Guides for Customer Experience Management were the following: Customer Experience Management: Salesforce earned the highest overall rating, followed by Verint and NICE. Salesforce was designated a Leader in four categories, NICE in six categories and Verint in two categories. Adobe, Emplifi, Freshworks, Gainsight, Genesys, HubSpot, Microsoft, SAP, ServiceNow, Sprinklr, Zendesk and Zoho were also rated Exemplary. Netcore, SAS and SugarCRM were rated Innovative. Customer Journey Management: Salesforce was rated highest overall, followed by Oracle and Verint. Salesforce was named a Leader in four categories and Verint in one category. Adobe, Emplifi, Freshworks, Gainsight, Genesys, HubSpot, Microsoft, NICE, SAP, ServiceNow, Sprinklr, Zendesk and Zoho were also rated Exemplary. Netcore, SAS and SugarCRM were rated Innovative. Knowledge Management: Verint earned the highest overall rating. Salesforce was second highest, followed closely by ServiceNow. Of the top three providers, Verint was designated a Leader in two categories, Salesforce in four and ServiceNow in six. Adobe, Emplifi, Genesys, NICE, Oracle, Sprinklr, Zendesk and Zoho were also rated Exemplary. No providers were rated Innovative. 'CXM suites are evolving into platforms of great utility and variety,' said Mark Smith, partner and chief software analyst, ISG Software Research. 'The integration they provide will be increasingly important to enterprises navigating rapidly changing needs to engage and satisfy customers. This research guides enterprises to more accurately assess and select the software that meets their specific needs with the subject matter experts that can advise with experience and best practices.' The ISG Buyers Guides™ for Customer Experience Management are the distillation of a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments. Visit this webpage to learn more about the ISG Buyers Guides™ for Customer Experience Management and read executive summaries of each of the three reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG Software Research. About ISG Software Research ISG Software Research provides authoritative coverage and analysis of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its ISG Buyers Guides™ help enterprises evaluate and select software providers through tailored assessments powered by ISG's proprietary methodology. Visit for more information and to sign up for free community membership. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
04-06-2025
- Business
- Yahoo
Sprinklr's (NYSE:CXM) Q1 Sales Top Estimates, Quarterly Revenue Guidance Slightly Exceeds Expectations
Customer experience software provider Sprinklr (NYSE:CXM) beat Wall Street's revenue expectations in Q1 CY2025, with sales up 4.9% year on year to $205.5 million. Guidance for next quarter's revenue was better than expected at $205.5 million at the midpoint, 1.4% above analysts' estimates. Its non-GAAP profit of $0.12 per share was 21.6% above analysts' consensus estimates. Is now the time to buy Sprinklr? Find out in our full research report. Revenue: $205.5 million vs analyst estimates of $201.8 million (4.9% year-on-year growth, 1.8% beat) Adjusted EPS: $0.12 vs analyst estimates of $0.10 (21.6% beat) Adjusted Operating Income: $36.74 million vs analyst estimates of $31.9 million (17.9% margin, 15.2% beat) The company slightly lifted its revenue guidance for the full year to $826 million at the midpoint from $822.5 million Management raised its full-year Adjusted EPS guidance to $0.40 at the midpoint, a 2.6% increase Operating Margin: -0.9%, down from 2.9% in the same quarter last year Free Cash Flow Margin: 39.3%, up from 0.8% in the previous quarter Market Capitalization: $2.20 billion 'Our Q1 results reflect solid progress in our transformation to better serve our customers and partners. We are deeply focused on improving our execution and delivering business value to the brands we serve with our AI-native CXM platform. We also generated record free cash flow in the quarter,' said Rory Read, Sprinklr President and CEO. Initially focused only on social media management, Sprinklr (NYSE: CXM) is a leading provider of unified customer experience management software. Reviewing a company's long-term sales performance reveals insights into its quality. Any business can have short-term success, but a top-tier one grows for years. Over the last three years, Sprinklr grew its sales at a 15.3% compounded annual growth rate. Although this growth is acceptable on an absolute basis, it fell slightly short of our standards for the software sector, which enjoys a number of secular tailwinds. This quarter, Sprinklr reported modest year-on-year revenue growth of 4.9% but beat Wall Street's estimates by 1.8%. Company management is currently guiding for a 4.2% year-on-year increase in sales next quarter. Looking further ahead, sell-side analysts expect revenue to grow 2.8% over the next 12 months, a deceleration versus the last three years. This projection doesn't excite us and implies its products and services will see some demand headwinds. Here at StockStory, we certainly understand the potential of thematic investing. Diverse winners from Microsoft (MSFT) to Alphabet (GOOG), Coca-Cola (KO) to Monster Beverage (MNST) could all have been identified as promising growth stories with a megatrend driving the growth. So, in that spirit, we've identified a relatively under-the-radar profitable growth stock benefiting from the rise of AI, available to you FREE via this link. The customer acquisition cost (CAC) payback period measures the months a company needs to recoup the money spent on acquiring a new customer. This metric helps assess how quickly a business can break even on its sales and marketing investments. It's relatively expensive for Sprinklr to acquire new customers as its CAC payback period checked in at 168.9 months this quarter. The company's slow recovery of its sales and marketing expenses indicates it operates in a highly competitive market and must invest to stand out, even if the return on that investment is low. We were impressed by how Sprinklr raised its full-year revenue and EPS guidance, which blew past analysts' expectations. We were also glad its revenue, EPS, and adjusted operating income exceeded Wall Street's estimates. Overall, we think this was a solid "beat-and-raise" quarter. The stock traded up 3.9% to $8.89 immediately following the results. Sprinklr had an encouraging quarter, but one earnings result doesn't necessarily make the stock a buy. Let's see if this is a good investment. The latest quarter does matter, but not nearly as much as longer-term fundamentals and valuation, when deciding if the stock is a buy. We cover that in our actionable full research report which you can read here, it's free.
