Latest news with #CXAwards
Zawya
2 days ago
- Business
- Zawya
The Customer Experience Africa Awards Return to Honour the Continent's Brightest in Customer Experience (CX)
After a powerful comeback in 2024, the Customer Experience Africa Awards (CXAs) are officially back for 2025 and bringing together the very best in customer experience from across the continent for a night of recognition, celebration, and connection. Taking place on Tuesday, 12 August 2025 at the Century City Conference Centre in Cape Town, the CXAs serve as the official opening of the CEM Africa Summit; Africa's leading platform for CX professionals. Last year's event drew over 70 applications and a full house of CX champions, industry leaders, and visionaries. This year, excitement is already building with entries rolling in from across the continent, including submissions from ABSA Kenya and the University of Pretoria, the latter entering the brand-new Government&Public Sector category. This year's CX Awards have already attracted entries from leading brands such as ABSA Kenya, ICX Kenya, QContact, Telviva, Wonga Digital, BOS Technology and more, a powerful reflection of the industry's growing commitment to customer excellence. Judged by CX Leaders from Across the Continent Joan Ntabadde Kyeyune – Senior CX Consultant, Steadfast Quality Solutions Benson Mukandiwa – Trustee, Customer Experience World Games (CXWG) Qaalfa Dibeehi – Managing Partner, Human2Outcome Chantel Botha – Founder, BrandLove Customer Experience Charlie Stewart – CEO, Rogerwilco Entries are assessed across four core criteria: Challenge&Market Context Strategy&Execution Impact&Measurable Results Scalability&Industry Relevance Spotlight on Past Winners The 2024 CXAs celebrated game-changing work across sectors, including: Liz Okomba, NCBA Bank – CX Leader of the Year Digital Solutions Group – Best Customer Experience Team NCBA Bank – Best Overall CX Solution Kim Dalton&Greg Van Der Plank, ABSA Bank – Breaking Barriers in CX Multichoice – Best Use of AI Bilha Maina, NCBA Bank – Rising Star in CX Telviva – Best Contact Centre Platform Their stories inspired a room of 300+ CX professionals and reminded us of the power of people-led transformation. Deadline Extended: 7 July 2025 Entries are open to individuals, teams, public sector departments, start-ups and multinationals across Africa. A free Tips&Tricks entry guide is available to help applicants structure their submissions. Submit your Application: Download the Tricks&Tips Guide: Sponsorship Opportunities A limited number of category sponsorships and on-site activations remain available. Sponsors benefit from on-stage visibility, branding across CXA campaigns, and direct access to Africa's leading customer-focused brands and professionals. The CXAs are not just about awards - they're about spotlighting the real people, ideas, and initiatives shaping customer experience across Africa. Distributed by APO Group on behalf of Vuka Group. To apply, book tickets or enquire about sponsorship e mail:
Qatar Tribune
28-05-2025
- Business
- Qatar Tribune
QNB gets accolades from The Banker
Tribune News Network Doha QNB Group has been recognised with prestigious accolades from The Digital Banker as part of its 2025 Middle East and Africa Innovation Awards and CX Awards, including: Best Bank for Trade Finance – Qatar, Best Bank for Cash Management – Qatar and Excellence in Omni-Channel Customer Experience. The bank was awarded Best Bank for Trade Finance in Qatar for leveraging digital platforms to streamline trade processes, improve operational efficiency, and deliver comprehensive trade finance solutions. In 2024, QNB facilitated trade solutions exceeding QR212 billion—an increase of 12.7 percent compared to the previous year. QNB was also named Best Bank for Cash Management in Qatar, highlighting its efforts in transforming international payments, expanding currency coverage from 30 to 130 markets, and improving transparency, speed, and efficiency. Additionally, QNB received the Excellence in Omni-Channel Customer Experience award for its commitment to delivering consistent, integrated customer journeys across its physical and digital channels, further strengthening its position as a customer centric bank. Commenting on the achievements, QNB Group Corporate and Institutional Banking Senior Executive Vice President Khalid Ahmed Al Sada said, 'We are proud to be recognized for our innovation and commitment to excellence. These awards reflect the hard work and dedication of our teams across all business units, and our ongoing investment in digital transformation to better serve our clients.' 'These awards reflect QNB's leadership in digital innovation, operational excellence, and its continued commitment to providing seamless, customer focused banking solutions across the region,' he added.
