Latest news with #BusinessAI
Yahoo
10-06-2025
- Business
- Yahoo
Uniphore Accelerates Expansion Across Europe
Business AI Suite Launch, Hearst UK, and Konecta Momentum Signal Strategic Growth PALO ALTO, Calif. & LONDON, June 10, 2025--(BUSINESS WIRE)--Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. A Platform Built for Europe's AI Mandate As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. "We've been really pleased with the flexibility and composability of the Uniphore CDP," said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. "As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes." The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Momentum with Konecta Drives Scaled Transformation Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. "With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments," said Oscar Vergé, chief AI deployment officer at Konecta. "The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale." Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Growing the Team and Leadership Across EMEA Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. About Uniphore Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Learn more about Uniphore's Business AI Cloud and enterprise AI solutions at For insights, updates and thought leadership, explore our blog or follow us on LinkedIn. View source version on Contacts Media Contact: Tim HarrisDirector, Public
National Post
10-06-2025
- Business
- National Post
Uniphore Accelerates Expansion Across Europe
Article content PALO ALTO, Calif. & LONDON — Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. Article content The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. Article content A Platform Built for Europe's AI Mandate Article content As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. Article content With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Article content Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Article content Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Article content Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. Article content 'We've been really pleased with the flexibility and composability of the Uniphore CDP,' said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. 'As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes.' Article content The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Article content Momentum with Konecta Drives Scaled Transformation Article content Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. Article content 'With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments,' said Oscar Vergé, chief AI deployment officer at Konecta. 'The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale.' Article content Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Article content Growing the Team and Leadership Across EMEA Article content Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. Article content To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. Article content About Uniphore Article content Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Article content Article content Article content Article content Contacts Article content Media Contact: Article content Article content Article content Article content
National Post
09-06-2025
- Business
- National Post
Uniphore Launches Business AI Cloud: A Sovereign, Composable & Secure AI Platform to Power the Agentic Enterprise
Article content New platform unifies agents, models, knowledge, and data to finally deliver on the promise of AI as a transformative force for business Article content PALO ALTO, Calif. & LONDON — Uniphore, the Business AI company, today launched the Uniphore Business AI Cloud: a sovereign, composable, and secure platform that bridges the 'AI divide' between IT and business users by combining the simplicity of consumer AI with enterprise-grade security and scalability. Article content Article content While AI technologies rapidly reshape the enterprise, there has been little focus on deploying AI in a way that empowers CIOs to scale it securely across the organization while enabling business users to intuitively access AI with the full power of enterprise data, integrations, and context. IT and business must be united through a single AI platform to fulfill AI's promise as a transformative force for business. Article content Introducing the Business AI Cloud Article content Uniphore's Business AI Cloud powers the agentic enterprise with a full-stack AI platform spanning data, knowledge, models, and agents. It empowers business users to deploy AI agents and tap into enterprise knowledge instantly, while giving CIOs the foundation to deliver secure, embedded AI applications trained on enterprise data. Article content Data Layer: A zero-copy, composable data fabric that connects to any platform, application, or cloud – querying and preparing data where it lives to eliminate migrations and accelerate AI adoption. Knowledge Layer: Structures and contextualizes enterprise data into AI-ready knowledge retrieval, enabling proprietary SLM fine-tuning. Perpetual fine-tuning, and unlocking deep, explainable insights across domains. Model Layer: Open and interoperable with both closed- and open-source LLMs, allowing enterprises to apply guardrails and governance to models, as well as orchestrate and swap models without rework as technologies evolve. Agentic Layer: Offers pre-built enterprise-grade agents and a natural language agent builder, plus Business Process Model and Notation (BPMN) based orchestration for deploying AI into real workflows across sales, marketing, service, HR, and more. Article content Breaking Through the Barriers to Enterprise AI Article content Despite a slate of AI platforms and applications, AI adoption in business still faces significant friction. The Business AI Cloud was purpose-built to address the four biggest blockers to enterprise AI adoption: Article content The Data Layer Bottleneck: Finding data that is disorganized and transforming and preparing data for use by AI is still heavily manual, time-consuming, and fragmented, slowing down deployment and making AI harder to scale. Data Sovereignty: Global enterprises need a singular architecture across cloud, multi-cloud, or on-premises. Disconnected AI Ownership Between IT and Business: IT typically owns AI infrastructure and strategy, but AI experience needs to sit with business. Current AI platforms don't allow rapid adoption by business users. Rip-and-Replace Requirements: Most AI platforms lack compatibility with the existing enterprise technology stack and require significant changes to deploy. Article content 'Most AI solutions today were built for consumers or researchers, not for enterprises,' said Umesh Sachdev, CEO and Co-founder of Uniphore. 'Uniphore Business AI Cloud changes that. We've brought together four critical layers of the AI stack: data, knowledge, models, and agents. CIOs can now deploy AI securely at scale, retaining ownership of AI governance, while enabling business users to drive the experience and the value.' Article content The Uniphore Business AI Cloud – Sovereign, Composable and Secure Article content As a sovereign, composable and secure AI platform for the enterprise, Uniphore gives CIOs and Business leaders three critical capabilities for rapid AI deployment and adoption. Article content Sovereign: Uniphore supports cloud, multi-cloud, and on-premises deployments of enterprise AI agents and apps. Our platform allows enterprises to retain control over their data, models, and AI workflows. Through a unique zero-copy architecture, Uniphore ensures data remains in place, meeting privacy, regulatory, and governance requirements. Composable: Uniphore integrates with existing enterprise technology and data stacks and connects to any AI data source, model, or application. This flexibility enables deployment without lock-in to a specific vendor, model, or architecture. Secure: Uniphore embeds AI-specific protections, including guardrails to control model behavior, observability, granular governance, adversarial prompt defense, and ongoing red-teaming to ensure system resilience and compliance. Article content Business AI, Simplified. Article content Uniphore bridges the gap between consumer and enterprise AI, delivering the simplicity, personalization, and ease of use that business users expect, with the enterprise-grade security, governance, and scalability that IT demands. Unlike consumer tools that lack enterprise context and control, or technical AI frameworks designed only for developers, Uniphore's Business AI Cloud empowers both CIOs and business users by unifying agents, models, knowledge, and data into a single, composable platform. This balance of usability and rigor unlocks the true promise of AI, not just as a technological upgrade, but as a transformative force for business. Article content Trusted by Global Enterprises Article content Uniphore is deployed across thousands of end-customer environments spanning all major industries. Leading global professional services firms are also using the Business AI Cloud to build custom models, deploy agents, automate enterprise workflows, and deliver AI-enhanced customer and employee experiences at scale. Article content 'With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments,' said Oscar Vergé, chief AI deployment officer at Konecta. 'The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale.' Article content 'For us, it wasn't about adding AI for the sake of it,' said Rajesh Subramaniam, CEO of ResultsCX. 'It was about moving beyond fragmented point solutions to a unified platform that supports domain-specific language models and orchestrates both custom and prebuilt AI agents. These agents, part of Uniphore's agentic layer, are helping us reimagine customer journeys with more intelligence, speed and business impact.' Article content 'Uniphore's agentic suite of applications stand out not only for their enterprise-grade applicability but for how effectively they can enable a transition to Agentic-based workflows,' said Luis Alonso, Head of Customer Data Strategy & Engineering – Global Marketing Data Sciences at HP. 'We've seen firsthand how their Marketing AI CDP drives our business forward by giving self-serve access to data for our marketing teams.' Article content Uniphore's Business AI Cloud will be generally available starting in July. For more information, visit Unlocking Business AI at the AI Leadership Summit in London Uniphore will spotlight the Business AI Cloud at its exclusive AI Leadership Summit in London on June 9 at 4 p.m. BST (8 a.m. PST, 11 a.m. EST) Article content This closed-door event, available via live stream, offers a rare opportunity to learn directly from executives and industry leaders about operationalizing the next generation of enterprise AI—including agentic systems that reason, act, and deliver outcomes. Article content What to expect: Article content Hear how executives from Konecta, KPMG, and ResultsCX are scaling AI in real-world deployments. Get insights from Forrester AI Analyst Rowan Curran on the rise of agentic systems and business-ready AI. Be the first to hear a major announcement from Uniphore CEO Umesh Sachdev that will shape the next chapter of enterprise AI. Experience live demos displaying the latest innovations in agentic and composable AI. Article content Event Registration URL: About Uniphore Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter, and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Article content Article content Article content Article content Media Contact: Article content Article content Tim Harris Article content Article content Article content
Zawya
27-05-2025
- Business
- Zawya
SAP reimagines how enterprises run with business AI
MADRID, Spain-/African Media Agency(AMA): At its annual SAP Sapphire conference, SAP SE (NYSE: SAP) unveiled innovations and partnerships that put the power of Business AI in every user's hands, revolutionising the way work gets done. From a virtually omnipresent Joule assistant to an expanded network of Joule Agents that work across systems and lines of business, SAP heralds a new era that democratises access to Business AI and can drive productivity gains of up to 30%. 'SAP combines the world's most powerful suite of business applications with uniquely rich data and the latest AI innovations to create a flywheel of customer value,' said SAP CEO Christian Klein. 'With the expansion of Joule, our partnerships with leading AI pioneers, and advancements in SAP Business Data Cloud, we're delivering on the promise of Business AI as we drive digital transformations that help customers thrive in an increasingly unpredictable world.' AI that boosts productivity Joule can accompany business users throughout their day, in and out of the SAP application universe, to find data, surface real-time insights and streamline workflows. Joule's new ubiquity includes an action bar powered by WalkMe that studies user behaviour across applications, turning the assistant into an always-available, proactive AI that can anticipate users' needs before they arise — always adhering to SAP's strict ethical AI guidelines. A collaboration with Perplexity, an AI-powered answer engine company, enhances Joule's ability to draw on structured and unstructured data to solve complex business problems. Powered by Perplexity and the SAP Knowledge Graph, Joule now instantly answers questions with structured, visual answers — such as charts and graphs — grounded in real-time business data within SAP workflows. SAP also unveiled an expanded library of Joule Agents that reimagine business processes and workflows from the ground up. Fuelled by the world's most powerful real-time business data and orchestrated by Joule, these AI agents work across systems and lines of business to anticipate, adapt and act autonomously so organisations can stay agile in a rapidly changing world. Leading companies reap business AI benefits Several leading brands showcased how SAP Business AI has enhanced their operations. Global brewer Heineken has introduced an internal artificial intelligence (AI) chatbot, 'Hoppy,' to enhance business processes and offer real-time data access. The AI-driven chatbot runs on SAP Business Technology Platform (SAP BTP) and represents a significant leap forward in Heineken's commitment to streamlining internal processes and empowering its workforce. By leveraging advanced natural language processing with data across multiple systems, Hoppy eliminates the need for time-consuming manual searches and allows business users to focus on more strategic and impactful tasks. Since Hoppy was introduced within the company's collaboration platforms, Heineken has seen the time knowledge workers need to retrieve information fall to 1 minute from 15 minutes. With SAP Business AI capabilities at Hoppy's core, Heineken also is exploring automating repetitive tasks to enhance business processes and streamline communications and decision-making. Competitive gaming organisation Team Liquid is tapping into Joule Agents for instant access to game statistics, player performance trends and strategic comparisons using natural language. Unlike traditional AI models, AI agents are designed to perceive their environment, set goals and take actions autonomously to achieve those objectives. Team Liquid runs its data analysis through its 'Next Level Esports Center' dashboard, built entirely on SAP Business Technology Platform. Team Liquid's analysts rely on the dashboard to equip coaches and players with insights about upcoming opponents, managing high-pressure situations under short turnaround times and frequent data requests between games. Instead of relying solely on technical analysts, players, coaches and marketing teams can ask the Joule copilot for player or team insights, tapping into more than 1.6 TB of data from 10 million games to find the right answer and uncover strategic advantages. This shift eliminates the need for manual data retrieval, empowering diverse users to make data-driven decisions at game speed. Data that drives smarter decisions SAP also introduced new intelligent applications in SAP Business Data Cloud, each built for a specific line of business. These applications can continuously learn, simulate outcomes and guide actions using business-critical data, detecting changes to optimise processes, anticipate needs, and collaborate with both human and artificial thinkers to drive meaningful impact. The People Intelligence application, for instance, optimises team performance by transforming people and skills data into workforce insights and AI-driven recommendations. Additionally, SAP and Palantir are partnering to facilitate joint customers' cloud migration journey and modernisation programs. Seamless connectivity between Palantir and SAP Business Data Cloud will enable customers to build a harmonised data foundation across their enterprise landscape. Together the companies will responsibly deliver essential outcomes and support customers to quickly adapt to changes and disruptions. For more information about the innovations revealed at SAP Sapphire 2025, please visit Distributed by African Media Agency (AMA) on behalf of SAP Africa. Visit the SAP News Center. Follow SAP on Twitter at @SAPNews. About SAP SAP's strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers' businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people's lives. For more information, visit # # # This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP's 2021 Annual Report on Form 20-F. © 2022 SAP SE. All rights reserved. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices. For more information, press only: SAP Head of Communications Africa, James Wilson at ByDesign Communications, Palesa Mokitle, at SAP Press Room; press@
Business Standard
27-05-2025
- Business
- Business Standard
HCL Technologies recognized as a SAP AppHaus Alliances Partner
HCL Technologies (HCLTech) has been recognized as a SAP AppHaus Alliances Partner. This recognition enables HCLTech to co-innovate, drive business transformation and accelerate AI-powered business outcomes. HCLTech plans to introduce various Joule Agents from SAP to help enterprises automate processes, improve efficiency and make smarter decisions. HCLTech is also a member of the Next Level program' for SAP BTP and SAP Business AI, which reinforces its capability in implementing SAP-driven digital transformation projects. HCLTech's AI and Cloud Native Lab for SAP Business AI in Munich plays a pivotal role in this partnership. It enables enterprises to leverage SAP's AI capabilities for faster adoption of cloud-native, AI-powered solutions. This lab provides access to the Business AI toolkit and human-centered methodologies in SAP AppHaus and structured design-thinking workshops, facilitating long-term scalability and digital evolution.
