Latest news with #BryanVaughn
Business Wire
3 days ago
- Business
- Business Wire
Mitel CX Named 'Overall Customer Support Solution of the Year' In 2025 RemoteTech Breakthrough Awards Program
OTTAWA, Ontario--(BUSINESS WIRE)-- Mitel, a global leader in business communications, today announced that Mitel CX has been selected as 'Overall Customer Support Solution of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working. Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution. 'We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,' said Martin Bitzinger, Senior Vice President, Product Management at Mitel. 'Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.' The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide. 'Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.' About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit
Yahoo
11-06-2025
- Business
- Yahoo
Bluspark MARL Named 'Overall Data Solution of the Year' By SupplyTech Breakthrough
Annual Awards Program Recognizes Innovation in the Global Supply Chain Technology and Logistics Industry LOS ANGELES, June 11, 2025 (GLOBE NEWSWIRE) -- SupplyTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services in the supply chain technology and logistics industry around the globe, today announced that Bluspark, a leading provider of innovative logistics and technology solutions, has received 'Overall Data Solution of the Year' for their MARL AI engine in the 4th annual SupplyTech Breakthrough Awards program. Bluspark's Multi-Agent Reinforcement Learning (MARL)-powered freight allocation engine applies AI to help shippers, carriers, and ports coordinate freight in complex, high-velocity global supply chains. The solution simulates a dynamic freight environment using a network of AI agents that represent shippers, carriers, ports, and market demand — each learning from data and adjusting behavior over time. These agents make booking, routing, and scheduling decisions by anticipating capacity constraints, port delays, and demand surges before they occur. The MARL engine offers the ability to detect early signals of disruption, such as a surge in spot rates, upcoming vessel congestion, or blackouts at destination ports, and proactively shift allocation strategies. The system is built on a scalable, cloud-native architecture using Ray RLlib, TensorFlow, and containerized microservices in Kubernetes. Agents are trained in simulated market environments and continuously updated using live data streamed via Apache Kafka. The platform integrates directly with customer TMS systems and carrier APIs, providing a seamless predictive intelligence layer on top of existing workflows. In addition, Bluspark built the system with full traceability and transparency so users can understand why a certain booking decision was made, what the predicted outcomes were, and how each agent weighed the options. 'Bluspark represents the next evolution of applied analytics in the supply chain, combining AI, behavioral learning, and domain expertise to deliver real-world impact. Today's logistics environment is highly volatile with customers demanding tools that are not merely reactive. Systems need to be proactive, anticipating disruption, optimizing decisions, and continuously learning to achieve success,' said Bryan Vaughn, Managing Director of SupplyTech Breakthrough Awards. 'Bluspark delivers exactly that. By enabling customers to see around the corner and act ahead of disruption, this solution isn't just predictive, it's transformational. Bluspark is transforming traditional freight allocation from a rigid, rules-based function into an adaptive, learning-driven system capable of making real-time, predictive decisions across global trade lanes.' The mission of the annual SupplyTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the top technology companies, solutions and products in the supply chain and logistics industry today. This year's program attracted thousands of nominations from over 15 different countries throughout the world. 'What sets Bluspark apart is not just the use of machine learning, but the ability to orchestrate multiple intelligent agents that learn collaboratively. This mirrors the real-world interplay of stakeholders in the logistics ecosystem — making our predictions far more aligned with operational realities,' said Ken O'Brien, President and CEO of Bluspark. 'Thank you to SupplyTech Breakthrough for the 'Overall Data Solution of the Year' award. We're proud to say that the impact on our customers has been substantial including increased booking success rates, reduced late rejection rates and reduced costs. We'll continue to enhance the AI to deliver predictions not just for visibility but for automated action.' About SupplyTech BreakthroughPart of the Tech Breakthrough organization, a leading global provider of market intelligence and recognition platforms for technology innovation and leadership, the SupplyTech Breakthrough Awards program is devoted to honoring innovation and market disruption in supply chain & logistics technologies, services, companies and products around the world. The annual SupplyTech Breakthrough Awards provide public recognition for the achievements of SupplyTech companies and products in categories including Inventory Management, Supply Chain Visibility, Transportation Management, Material Handling, IoT and Robotics, and more. For more information visit Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose About BlusparkBluspark, LLC is a leading provider of enterprise logistics and consulting solutions, offering an extensive range of services that streamline supply chains, enhance commercial relationships, and foster long-term business resilience. With a commitment to innovation and exceptional client service, Bluspark delivers measurable outcomes that shape the future of global operations. Media Contact: Bryan Vaughn SupplyTech Breakthrough bryan@ 949.529.4120
Yahoo
14-05-2025
- Business
- Yahoo
UrVenue Wins "Overall Reservation Solution Provider of the Year" at TravelTech Breakthrough Awards
PXMS platform honored for transforming how resorts manage and monetize bookable experiences LAS VEGAS, May 14, 2025 /PRNewswire/ -- UrVenue, the leading booking technology provider for hospitality experiences, today announced that its groundbreaking Property Experience Management System (PXMS) has been named "Overall Reservation Solution Provider of the Year" in the 3rd annual TravelTech Breakthrough Awards program. The awards, conducted by TravelTech Breakthrough, a leading independent market intelligence organization, recognize top travel technology solutions from around the world. The PXMS is a first-of-its-kind platform that helps resorts manage and monetize non-room inventory, including dining, nightlife, spa, recreation, and entertainment. Its signature Itinerary Builder allows guests to plan and book experiences both before arrival and during their stay, all within a personalized guest portal with real-time availability and confirmations. For operators, the PXMS delivers real-time control over experience operations, inventory, and pricing, unlocking new revenue streams and improving service delivery. Purpose-built for today's experience-driven travel economy, it unifies commerce, operations, and analytics into one system, supporting dynamic pricing, role-based access, real-time inventory management, upselling tools, and seamless distribution across direct and third-party channels. The TravelTech Breakthrough Awards honor innovation and excellence in travel and hospitality technology. PXMS stood out for transforming how properties package, sell, and manage experiences from pre-arrival through check-out. The 2025 program received thousands of nominations from over 14 countries, underscoring the global demand for solutions that drive guest satisfaction and operational excellence. "UrVenue is reshaping the guest journey. Guest satisfaction and operational excellence in hospitality are not mutually exclusive," said Bryan Vaughn, Managing Director of the TravelTech Breakthrough Awards. "By delivering seamless, personalized guest experiences and redefining operational efficiency, UrVenue sets a new gold standard for hospitality technology. UrVenue's PXMS is not just a product; it's a paradigm shift that delivers results at the most complex and high-profile properties. We're proud to award UrVenue with 'Overall Reservation Solution Provider of the Year!'" For more information about UrVenue and the PXMS, visit About UrVenueUrVenue is a leading hospitality technology company offering SaaS-based solutions to sell and manage experiences across entertainment venues and resorts. Its flagship Venue Management System (VMS) powers operations for nightclubs, dayclubs, lounges, and special events, while its PXMS platform, now branded as UrResort, serves hotels, all-inclusives, and integrated resort casinos. Since 2011, UrVenue has been trusted by top brands including Caesars Entertainment, Fairmont Banff Springs, MGM Resorts, Club Med, Wynn Resorts, and Zouk Group. For more information, visit About TravelTech BreakthroughPart of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the TravelTech Breakthrough Awards program is the premier awards and recognition platform devoted to honoring excellence in travel technology products, services, and companies around the world. The TravelTech Breakthrough Awards provide public recognition for the achievements of travel technology companies and products in categories that include Property Management, Reservations Platforms, Airline Operations, Travel Analytics and more. For more information visit View original content to download multimedia: SOURCE UrVenue Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Techday NZ
02-05-2025
- Business
- Techday NZ
IDeaS Cruise RMS wins top TravelTech award for innovation
IDeaS has received the "RMS Innovation of the Year" award from the TravelTech Breakthrough Awards programme for its Cruise Revenue Management System. The Cruise Revenue Management System (RMS) from IDeaS leverages advanced data analytics and decision automation to forecast demand, implement dynamic revenue strategies, increase profitability, and help cruise operators maintain competitiveness. The system applies advanced booking curve analytics, automatically generating demand forecasts for every sailing, with detail down to ship and cabin categories. These forecasts include onboard spending data, enabling operators to make decisions informed by total revenue insights. The technology also incorporates data from ancillary revenue streams such as spa services, casinos, shore excursions, and dining packages, maximising total revenue and supporting profitability across the cruise operation. Dynamic pricing decisions and automated demand forecasting are at the core of the system for each cabin type. This ensures that pricing strategies are updated based on real-time data and prevailing market conditions, supporting cruise lines in optimising their income potential. Beyond revenue maximisation, the Cruise RMS solution delivers insights into demand trends and overall revenue performance. Operators can use these insights to manage unpredictable changes promptly and accurately. Detailed reporting capabilities further allow tracking of performance metrics. Ongoing support, from initial training to continuous technical assistance, is available through IDeaS' team of experts to help clients secure the best possible outcomes from the Cruise RMS system. Crystal Pernici, Global Director – Cruise RMS at IDeaS, said: "While cruise organisations have explored approaches to revenue forecasting, we're offering a science-based approach to advanced revenue management. With a clearer understanding of demand, the door opens to transformative, sophisticated pricing and revenue management strategies for cruise operators. We're grateful to receive TravelTech Breakthrough's 'RMS Innovation of the Year' award for our Cruise RMS. We believe the cruise industry is on the cusp of a new era marked by improved data-driven decision making that's rooted in a foundation of proven revenue science." The TravelTech Breakthrough Awards programme aims to identify and celebrate global technology companies that are reshaping the travel sector. The programme receives thousands of nominations yearly from more than 14 countries, reflecting rapid technological progress throughout the industry. Bryan Vaughn, Managing Director of TravelTech Breakthrough Awards, said: "IDeaS Cruise RMS is revolutionizing the cruise industry with its groundbreaking revenue management platform. Cruise lines exist in a ruthlessly competitive environment where they have to undervalue ticketing to ensure a ship full of passengers – whose onboard spend might cover the difference. It's a balancing act with missed revenue opportunities due to not utilizing revenue science principles adopted across airlines and hotels. Cruise RMS is the ultimate solution for cruise operators looking to optimize their revenue management strategies and achieve greater profitability. With its innovative features and dedicated support, RMS enables cruise operators to make informed pricing decisions, quickly respond to changes in market trends, and distribute competitive rates efficiently, creating a win-win for both cruise operators and their passengers." Follow us on: Share on:
Business Wire
24-04-2025
- Business
- Business Wire
Hightouch Awarded 'Omnichannel Analytics Solution of the Year' By RetailTech Breakthrough
SAN FRANCISCO--(BUSINESS WIRE)-- Hightouch, the pioneering data and AI agents platform for marketers, today announced it has been named 'Omnichannel Analytics Solution of the Year' in the 3 rd annual RetailTech Breakthrough Awards program conducted by RetailTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout retail technology companies, products, and services around the globe. Retailers turn to Hightouch to run more personalized and targeted campaigns for acquisition, engagement, and loyalty across more than 300 online and offline channels. The Hightouch Composable Customer Data Platform (CDP) is a powerful no-code audience and journey builder for omnichannel experiences. Hightouch AI Decisioning enables marketers to achieve 1:1 personalization at scale using AI agents. Marketers define goals, guardrails, and creative content, while AI agents use reinforcement learning to optimize customer engagement and report back performance insights. 'Customers are inundated with emails, texts, and ads, making it more difficult than ever for brands to break through,' said Tejas Manohar, co-founder and co-CEO of Hightouch. 'It's an honor to be singled out by RetailTech Breakthrough for the 'Omnichannel Analytics Solution of the Year' award. We'll continue to innovate to help retailers solve their most difficult data and personalization challenges.' The annual RetailTech Breakthrough Awards program aims to spotlight and celebrate the global innovators who are transforming the retail technology landscape. The RetailTech Breakthrough Awards program conducts the industry's most comprehensive analysis of standout leaders and technologies driving innovation and shaping the future of retail. This year's program received thousands of nominations from more than 14 countries worldwide, reflecting the global momentum and impact of retail technology advancements. 'Hightouch transforms the way retailers use data to connect with customers. In retail, data is the key to success. Personalization strategies are growing more complex. Marketing teams need to stay organized and informed so they can strategically analyze omnichannel insights, adjust active campaigns, and create seamless customer experiences across different channels to provide context and improve campaign performance,' said Bryan Vaughn, Managing Director, RetailTech Breakthrough. 'These modern marketing teams turn to Hightouch to ensure that their omnichannel audiencing needs are met. Hightouch empowers retailers to unlock the full potential of their existing data, allowing them to create hyper-personalized customer connections and see improved revenue, retention, and brand loyalty.' About Hightouch Hightouch is the leading Composable CDP and AI Decisioning Platform that empowers companies to activate their data warehouse to power personalized marketing and business operations. Trusted by leading brands like Autotrader, Grammarly, and PetSmart, Hightouch enables anyone to deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization. Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RetailTech Breakthrough Awards program is the premier awards and recognition platform devoted to honoring excellence in retail technology companies, services, and solutions around the world. The RetailTech Breakthrough Awards provide public recognition for the achievements of retail technology companies and products in categories that include store management, digital displays, checkout automation, workforce tools, smart dressing rooms, and more. For more information, visit
