Latest news with #Aurigny
BBC News
2 days ago
- Business
- BBC News
Aurigny strikes deal over Alderney air links
A deal struck between two airlines to help services in Alderney will "give more resilience and confidence", according to one of the island's airline Aurigny said it had been awarded a multi-year extension to its Public Service Obligation to run air services between the islands and Alderney and part of the deal, Aurigny said the Isles of Scilly Steamship Company's Skybus airline would provide two Twin Otter aircraft to its fleet from 1 of Alderney member Alex Snowdon said: "I think this is an important game-changer for the island to give more resilience and confidence to the Alderney community." The company said the aircraft from Skybus, which would be in Aurigny colours, would play an "integral role" in delivering air ambulance, mail, freight, and pet travel services to and from said Skybus would also provide replacement aircraft when its own aircraft were taken in for chief executive Nico Bezuidenhout said the deal was a "win-win" for the bailiwick."It strengthens Alderney's vital air links with more resilience in the fleet while also delivering better long-term value, helping to secure the future of these vital air services for our communities," he said.
BBC News
3 days ago
- Business
- BBC News
Aurigny fails to increase its slots at London airports
Aurigny has failed in its bid to secure additional slots at two of London's airports, according to Airport Coordination Limited (ACL). The Guernsey airline requested 1,232 slots at London Heathrow and an additional 862 slots, on top of the 1,838 it already has, at Gatwick but has been granted slots are needed to gain permission to use an airport's infrastructure.A spokesperson for the airline said: "Aurigny, like many regional airlines, routinely submits slot applications at capacity-constrained airports in the London catchment." They added: "This is a standard part of our network planning, demonstrating our ongoing commitment to evaluating all feasible options for serving the important Guernsey–London market."To our understanding, airlines operating smaller regional aircraft are not and have never been precluded from slot allocations at London Heathrow Airport."The spokesperson said the company was "pleased" to retain its long-standing portfolio of slots at London Gatwick.
BBC News
10-06-2025
- Business
- BBC News
Aurigny and BA boost Guernsey travel connections
Aurigny and British Airways are expanding their partnership to allow Guernsey customers to book connecting flights through London City Airport on a single ticket. The scheme, which was already available for flights through Gatwick, meant islanders could book their Aurigny flight and their international British Airways flight at the same would only have to check in their bags once, in Guernsey, and would be protected in the case of City served more than 25 European destinations, including new routes like Olbia in Italy. Aurigny's Chief Commercial Officer, Sudeep Ghai, said: "We're proud to strengthen our partnership with British Airways. "This expansion offers islanders more choice and better global connectivity, and it makes Guernsey even more accessible for international visitors, supporting our vital hospitality sector."
BBC News
03-06-2025
- Business
- BBC News
Aurigny passengers frustrated with days of disruption
A flight operator in Guernsey has apologised to customers after a weekend of said "unforeseen technical issues with other aircraft, alongside a higher-than-expected level of crew sickness" had lead to flight cancellations on Saturday, Sunday and people who had their flights cancelled told the BBC that Aurigny needed to communicate with their customers better at an earlier Aurigny spokesperson said the company is "not satisfied" with its service levels. 'They didn't tell us' Esme Farrell, 21, said she was "at her wits' end with this company". She had a flight booked from Guernsey to Gatwick on Monday for work but the flight was said she had received an email on the morning of the flight which told her it had been delayed but the airport's website showed the flight had been asking a customer advisor why she had not been told about the cancellation, she said she was told Aurigny had been trying to find out more Farrell said: "They didn't tell us - it's been so badly managed."It annoys me how little they care and how awful their customer service is."The only reason the flights were cancelled was because they don't have enough crew - they should have this under control."You're paying £150 one way with no baggage for a 40 minutes flight that then gets cancelled without them telling anyone," she added. An Aurigny spokesperson said new pilots were due to join the team from 1 July and in the shorter term it had brought in support from Avanti Air which "bolstered our current operational resilience".They added they were working with the firm which maintains, repairs and overhauls its aircraft to speed up the process."Additionally, we are actively engaging with our codeshare partner to improve their communication protocols when their own services are disrupted, which has been a source of some further and unnecessary challenges for our customers," they said. 'More communication needed' Joshua Pritchard was told via email that his flight to Guernsey from Manchester on Sunday had been cancelled, leaving him stranded in Manchester until said: "I don't think sending an email at 8 o'clock at night on a Saturday is giving people enough notice or warning."A text or something along those lines would work a lot better."There needs to be more communication at an earlier stage and signposting to alternative modes of transport."There should be more customer service and care for people who are stranded and don't know what to do." The Aurigny spokesperson said during May the company had landed 83% of its flights within 15 minutes of the scheduled arrival times because it had made changes to the flight programme "to better align with our available crew and aircraft resources".
Yahoo
27-05-2025
- Business
- Yahoo
Guernsey sees 15,000 journeys over bank holiday
About 15,000 people travelled in and out of Guernsey over the May bank holiday weekend, according to Guernsey Ports. The organisation, which runs Guernsey's airport and harbours, said about 8,000 people flew in or out of the island between Friday and Monday. Meanwhile, 7,000 passengers passed through the island's harbours, a 14% increase compared to the same time last year. The weekend also saw an airline returning to Guernsey, with Scottish operator Loganair launching a new Edinburgh route. James Underwood, from Guernsey Ports, said the weekly service complimented "the existing midweek services operated by [Guernsey airline] Aurigny". Guernsey Ports was "focused on increasing travel options for people locally and promoting Guernsey as a destination for visiting travellers", he added. Loganair previously operated routes in and out of Guernsey until 2019. More news stories for Guernsey Listen to the latest news for Guernsey Follow BBC Guernsey on X and Facebook and Instagram. Send your story ideas to Guernsey visitor numbers increase in latest data Visit Guernsey shortlisted for international award Four new routes from Edinburgh Airport Guernsey Ports
