Latest news with #AmazonNova
Business Wire
5 days ago
- Business
- Business Wire
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), announcing a new collaboration to accelerate a shared vision to innovate the development, deployment and scaling of intelligent AI-powered solutions purpose-built for end-to-end customer service automation. Together, NiCE and AWS bring improved enterprise capabilities combining NiCE's leadership in customer service automation, deep domain expertise, and rich interaction data with the power and scale of AWS Cloud and AI services. Leveraging CXone Mpower and the Amazon Nova family of large language models (LLMs) and services such as Amazon Bedrock, Amazon Q, and Amazon SageMaker, this relationship is transforming business operations, driving intelligent automation at scale, accelerating time-to-value, and delivering measurable impact across the front, middle, and back office. NiCE and AWS will integrate AWS generative AI services across the CXone Mpower platform, delivering intelligent automation that spans every corner of the enterprise. This will unlock enterprise-wide value through the following high-impact use cases: Simplifying AI agent creation with content-aware automation: Mpower Agents generate intelligent AI agents instantly, no code or prompts required—tailored to each business's needs. With Amazon Q index, agents act on the most current policies, product info, and case history to ensure accurate, compliant outcomes. Integration with Amazon SageMaker allows training on rich CX data, letting agents be built from and continuously learn from patterns and top-performers. The result is smarter, faster automation at scale that embodies best practices in customer interaction and process execution. Driving end-to-end enterprise automation with intelligent orchestration: CXone Mpower Orchestrator automates workflows across the front, middle, and back office, eliminating silos and optimizing operations. By integrating with Amazon Q Business, Orchestrator connects a wider range of systems, applications, and data allowing seamless, personalized and unified customer journeys. Support for the Amazon Nova family of models delivers real-time decisions at key moments with model selection tuned for speed, accuracy, and business impact. Empowering global teams with AI augmentation: CXone Mpower Copilot delivers real-time, AI-powered guidance and task support for agents, supervisors and leaders to streamline tasks, boost productivity and support better decision-making across the enterprise. AWS enhances this capability with globally distributed infrastructure, allowing fast, scalable deployment with low latency and high availability anywhere in the world. "NiCE brings decades of deep customer service expertise, rich data and a proven AI-based foundation. AWS brings enhanced scale, infrastructure and generative AI innovation," said Barry Cooper, President, CX Division, NiCE. "Together, we're delivering enterprise-wide automation, turning vision into action across the front, middle and back office. Mpower Agents are just one example: AI-powered agents that deploy instantly, adapt in real time and operate with precision at scale." 'This collaboration is a textbook case of complementary strengths coming together: NiCE has the domain depth, the data, and the AI maturity in CX; AWS has the tools, infrastructure, and generative AI firepower,' said Mila D'Antonio, principal analyst, Omdia. 'The result is innovation like Mpower Agents that are enterprise-ready, context-aware, and built to scale, delivering automation with both intelligence and impact.' 'This collaboration between NiCE and AWS is raising the bar for what's possible with AI in the enterprise. By combining deep expertise with powerful technology, it will help us move faster, work smarter, deliver more value across the board, and ultimately provide a better, more personalized experience for our customers,' said Taylor Mobley, Chief Revenue Officer, Bamboo Insurance. 'We're always excited to see the innovative things we can do with CXone Mpower… and we know CXone Mpower will evolve with us, so we can continue to improve the customer experience—even into the future,' said Susan Campbell, Director Customer Experience, Vera Bradley. 'I feel like NiCE wants to make us a better version of ourselves. And there aren't a lot of other companies that really invest in thought leadership, especially around how AI will forever change the face of the contact center.' 'At AWS, we're committed to providing the capabilities to help businesses with AI-powered transformations,' shared Rohan Karmarkar, managing director, partner solution architecture at AWS. 'By combining Amazon Bedrock, Amazon Q, and our Nova family of LLMs with NiCE's CXone Mpower, we're enabling enterprises to deploy intelligent automation that's both powerful and purpose-built for real customer challenges. This collaboration with NiCE demonstrates how AWS's generative AI capabilities can help accelerate innovation at scale across customer experience workflows.' About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Business Wire
10-06-2025
- Business
- Business Wire
Pattern Integrates AWS-Powered Generative AI Solution with Amazon Nova to Enhance Its Ecommerce Acceleration Platform
SALT LAKE CITY--(BUSINESS WIRE)--Pattern, the global leader in ecommerce acceleration, today shared that it has implemented Amazon Nova on Amazon Web Services (AWS). Using its extensive 44 trillion data points, product performance metrics, and visual content analysis, Pattern is leveraging Amazon Bedrock and Amazon Nova - state-of-the-art foundation models that deliver frontier intelligence and industry leading price performance - to deliver gen AI-powered insights for brand partners globally. With Amazon Nova, we're now executing millions of optimizations each day, helping our brand partners win across marketplaces worldwide with our patented technology. — Dave Wright, Co-Founder and CEO of Pattern Share An early adopter of generative AI, Pattern launched Content Brief, a content optimization technology solution for consumer brands powered by Amazon Bedrock and Amazon Nova. Streamlining the content optimization process enables users to quickly analyze millions of data points across text, imagery, and video, providing brands with specific recommendations for how to modify product titles, descriptions, and visual assets to significantly improve both traffic and conversion rates. These actionable insights are synthesized into concise reports that deliver clear guidance on content and image changes proven to drive marketplace performance. "Ecommerce is benefiting disproportionately from generative AI. And from the beginning, Pattern's technology has leveraged AI to drive growth for our brand partners," said Pattern Co-Founder and CEO Dave Wright. "With Amazon Nova, we're now executing millions of optimizations each day, helping our brand partners win across marketplaces worldwide with our patented technology. This collaboration allows us to process vast amounts of data more efficiently, generate insights faster, and constantly build new capabilities that keep our partners ahead of the game." Pattern's use of Amazon Nova via Amazon Bedrock on AWS marks a significant step in the company's commitment to innovation and increasing efficiency by leveraging AI and machine learning models. The company has seen more than a 76% reduction in costs compared to other similar generative AI models, along with dramatic decreases in processing time. In one example, Pattern's Content Brief improvements led to a 48% lift in traffic compared to 8% category growth. "Generative AI technology is a game-changing accelerator in so many areas of ecommerce. We are heavily investing in the development of AI applications across our product portfolio to enhance the Pattern experience,' said Pattern's Chief Architect and Technical Advisor to the CEO, Jason Wells. "AWS has been a great partner, providing stability for our applications and confidence to our brand partners. When we brought in Amazon Nova, we realized it was not only reliable and accurate but also affordable – key factors when building software we hope to scale to thousands, if not millions, of users." 'Pattern's use of Amazon Nova demonstrates exactly why we developed this technology – to help companies turn massive, complex datasets into real business outcomes,' said Rich Geraffo, Vice President & Managing Director, AWS North America. 'By harnessing the power of its trillions of data points and data platform alongside our generative AI, Pattern is delivering tangible marketplace advantages to brands while drastically reducing their AI processing costs and making their own teams more productive. This exemplifies our commitment to AI innovation that makes customers' lives easier and better – providing the freedom to invent differentiated solutions that would otherwise be unfeasible or cost-prohibitive, all built on a foundation they can trust.' For more information, visit About Pattern Pattern is the category leader for global ecommerce and marketplace acceleration. Since its founding in 2013, Pattern has profitably grown to more than 1,800 team members operating from 18 global locations. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across hundreds of global marketplaces—including Amazon, eBay, Tmall, JD, and Mercado Libre. For more information about Pattern please visit
Yahoo
10-06-2025
- Business
- Yahoo
Pattern Integrates AWS-Powered Generative AI Solution with Amazon Nova to Enhance Its Ecommerce Acceleration Platform
Pattern leverages Amazon Nova understanding models to improve conversions for brand partners and reduce gen AI costs by 76% SALT LAKE CITY, June 10, 2025--(BUSINESS WIRE)--Pattern, the global leader in ecommerce acceleration, today shared that it has implemented Amazon Nova on Amazon Web Services (AWS). Using its extensive 44 trillion data points, product performance metrics, and visual content analysis, Pattern is leveraging Amazon Bedrock and Amazon Nova - state-of-the-art foundation models that deliver frontier intelligence and industry leading price performance - to deliver gen AI-powered insights for brand partners globally. An early adopter of generative AI, Pattern launched Content Brief, a content optimization technology solution for consumer brands powered by Amazon Bedrock and Amazon Nova. Streamlining the content optimization process enables users to quickly analyze millions of data points across text, imagery, and video, providing brands with specific recommendations for how to modify product titles, descriptions, and visual assets to significantly improve both traffic and conversion rates. These actionable insights are synthesized into concise reports that deliver clear guidance on content and image changes proven to drive marketplace performance. "Ecommerce is benefiting disproportionately from generative AI. And from the beginning, Pattern's technology has leveraged AI to drive growth for our brand partners," said Pattern Co-Founder and CEO Dave Wright. "With Amazon Nova, we're now executing millions of optimizations each day, helping our brand partners win across marketplaces worldwide with our patented technology. This collaboration allows us to process vast amounts of data more efficiently, generate insights faster, and constantly build new capabilities that keep our partners ahead of the game." Pattern's use of Amazon Nova via Amazon Bedrock on AWS marks a significant step in the company's commitment to innovation and increasing efficiency by leveraging AI and machine learning models. The company has seen more than a 76% reduction in costs compared to other similar generative AI models, along with dramatic decreases in processing time. In one example, Pattern's Content Brief improvements led to a 48% lift in traffic compared to 8% category growth. "Generative AI technology is a game-changing accelerator in so many areas of ecommerce. We are heavily investing in the development of AI applications across our product portfolio to enhance the Pattern experience," said Pattern's Chief Architect and Technical Advisor to the CEO, Jason Wells. "AWS has been a great partner, providing stability for our applications and confidence to our brand partners. When we brought in Amazon Nova, we realized it was not only reliable and accurate but also affordable – key factors when building software we hope to scale to thousands, if not millions, of users." "Pattern's use of Amazon Nova demonstrates exactly why we developed this technology – to help companies turn massive, complex datasets into real business outcomes," said Rich Geraffo, Vice President & Managing Director, AWS North America. "By harnessing the power of its trillions of data points and data platform alongside our generative AI, Pattern is delivering tangible marketplace advantages to brands while drastically reducing their AI processing costs and making their own teams more productive. This exemplifies our commitment to AI innovation that makes customers' lives easier and better – providing the freedom to invent differentiated solutions that would otherwise be unfeasible or cost-prohibitive, all built on a foundation they can trust." For more information, visit About Pattern Pattern is the category leader for global ecommerce and marketplace acceleration. Since its founding in 2013, Pattern has profitably grown to more than 1,800 team members operating from 18 global locations. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across hundreds of global marketplaces—including Amazon, eBay, Tmall, JD, and Mercado Libre. For more information about Pattern please visit View source version on Contacts Pattern Media ContactTom Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Yahoo
06-06-2025
- Business
- Yahoo
Amazon's AI Ambitions Are Growing: Can the Cloud Provider Deliver?
Amazon's AMZN AI strategy is gaining momentum with a substantial $10 billion commitment to expand cloud computing infrastructure in North Carolina, signaling the company's aggressive push to capture AI market share. This investment aims to support AI and cloud computing technologies while creating 500 high-skilled jobs, reflecting Amazon's broader infrastructure expansion to meet surging AI investment comes as Amazon Web Services (AWS) demonstrates strong performance, posting 17% year-over-year growth in the first quarter and reaching a $117 billion annualized revenue run rate. AWS operating income increased to $11.5 billion from $9.4 billion in the prior year period. More significantly, Amazon's AI business segment now operates at a multi-billion-dollar annual revenue run rate with triple-digit percentage growth year over year. Our model estimate for AWS operating income in fiscal 2025 is pegged at $44.6 billion, indicating 12.1% growth year over strategy centers on custom silicon development, particularly its Trainium 2 chips, which offer 30-40% better price performance compared to GPU-based instances. The company has also expanded its AI model offerings through Amazon Bedrock and introduced services like Amazon Nova foundation capacity constraints remain a challenge. Amazon has indicated that AI demand currently outpaces available capacity, suggesting the company could drive higher revenues with additional infrastructure. The North Carolina investment represents a critical step toward addressing this supply-demand imbalance while positioning Amazon to compete effectively in the rapidly evolving AI landscape. Microsoft MSFT Azure reported 31% revenue growth in its latest quarter, outpacing Amazon's 17% AWS growth. Microsoft continues investing heavily in OpenAI partnerships and custom AI infrastructure. Microsoft's cloud revenues reached approximately $28 billion in third quarter fiscal 2025, demonstrating strong momentum in enterprise AI ORCL has also accelerated its cloud infrastructure investments, though from a smaller base than Microsoft or Amazon. Oracle's partnership strategy with NVIDIA and focus on AI workloads position it as an emerging competitor in specialized AI infrastructure markets, challenging both Microsoft and Amazon's dominance in enterprise cloud services. The Zacks Consensus Estimate for 2025 net sales is pegged at $693.68 billion, indicating growth of 8.73% from the prior-year reported figure. The Zacks Consensus Estimate for 2025 earnings is pegged at $6.31 per share, which indicates a jump of 14.1% from the year-ago period. Inc. price-eps-surprise | Inc. Quote (Find the latest earnings estimates and surprises on Zacks Earnings Calendar.)Amazon's valuation metrics raise questions about near-term upside potential. The company's forward 12-month Price-to-Sales of 3.05X stands significantly higher than the Zacks Internet - Commerce industry average of 2X, suggesting the stock may be fully valued at current levels. Image Source: Zacks Investment Research With a 5.6% decline in the year-to-date period, AMZN has underperformed both the broader Zacks Retail-Wholesale sector and the S&P 500, which returned 2.5% and 0.4%, respectively. Image Source: Zacks Investment Research AMZN stock currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Inc. (AMZN) : Free Stock Analysis Report Microsoft Corporation (MSFT) : Free Stock Analysis Report Oracle Corporation (ORCL) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
USA Today
01-06-2025
- Business
- USA Today
Amazon Stock: Buy, Hold or Sell?
Amazon Stock: Buy, Hold or Sell? Amazon has the ingredients to keep growing for a while. After touching a multi-year low of around $84 in early 2023, Amazon's (NASDAQ: AMZN) stock price has more than doubled to $200 (as of this writing), thanks to the improvement in financials. As the company moves forward on tailwinds such as artificial intelligence (AI) and facing headwinds such as the e-commerce slowdown, investors may wonder: Is now the time to buy, hold, or sell Amazon stock? Let's take a closer look. How did Amazon perform in 2024? First, a review of Amazon's recent performance, focusing on its 2024 performance. Overall, it was a solid year for several reasons. Amazon expanded revenue by 11% to $638 billion, thanks to growth across all three major segments. North America was up by 10%, international was up by 9%, and Amazon Web Services (AWS) was up by 19%. While an 11% revenue growth rate is not unusually high, it is still remarkable considering the scale that Amazon operates in. Moreover, while its top-line growth was solid, the highlight of Amazon's performance in 2024 was the massive improvements in its bottom line. Operating profit jumped 86% from $36.9 billion to $68.6 billion, due to profit growth across all segments. The rapid margin expansion demonstrates the giant's strong execution capabilities in managing its costs and the benefits of operating leverage. Operationally, Amazon continued to improve delivery speeds, with more than 65% more items delivered to Prime members the same day or overnight than in the fourth quarter of 2023. It also launched Amazon Haul, a new ultra-low-price shopping service in the U.S., to compete against low-cost players like Temu and Shein. Similarly, in its cloud computing business (AWS), the tech company delivered good progress in 2024, such as introducing its new Trainium2 AI chip, establishing its foundation models in Amazon Nova, and creating new models and features in Amazon Bedrock that give customers flexibility and cost savings. All these innovations help position the company in the ongoing AI race. In other words, despite its size, the tech giant is still executing well to delight its users and maintain its share in key markets. What are Amazon's prospects in the coming years? Amazon might have become a household name thanks to the success of its e-commerce business, but the most significant growth drivers in the next few years will likely come from other segments. The biggest winner will likely be AWS, which rides on megatrends like AI advancement and the ongoing migration to the cloud. For instance, the global AI market is expected to grow from $294 billion in 2024 to $1.772 billion by 2032, a compound average growth rate of 29%. As the most significant cloud computing player globally with a 30% market share, AWS is primed to benefit from this once-in-a-generation trend. Another business gaining traction (which could accelerate further in the coming years) is Amazon's advertising business. Centered around Prime Video and Amazon Search, the advertising business generated $14 billion in revenue in the first quarter of 2025, up 18% year over year. This segment grew even faster than AWS (up 17% in the same quarter). Like AWS, advertising is a high-margin business, which will likely contribute to a margin expansion for the giant over time. Unlike the previous two businesses, the e-commerce segment could see a mixed performance in the coming years. On the positive end, Amazon can leverage its massive scale to gain market share from traditional brick-and-mortar shopping and expand in emerging markets like India. The downside is that it has to deal with the uncertainties of tariffs and emerging competitors like Temu and Shein. So, while Amazon is still favorably positioned to grow its e-commerce business, the e-commerce prospects will not be as straightforward as those of AWS and the advertising business. Still, while the prospects may differ for Amazon's various business segments, it is essential to highlight that the company has an unusual culture centered around its "Day 1" mentality. This mentality focuses on customer obsession, embracing new trends, willingness to experiment and fail, and avoiding bureaucracy. As long as the company can maintain this culture, it is well-positioned to continue growing in the years to come, albeit at a slower pace, given its already enormous size. Is Amazon's stock cheap? Here's another factor that investors should consider before making a move in Amazon's stock: The stock valuation in relation to its past. Here, let's use price-to-sales (P/S) as a proxy. Amazon's P/S ratio has ranged from 1.7 to 4.6 times in the last five years. As of this writing, it is 3.3 times, just around the middle of that range. The current valuation suggests that while Amazon's stock is not a bargain today, it is not excessively priced compared to its past valuation. What it means for investors Amazon delivered strong results in 2024, highlighting the strength of its execution capabilities. Its high-margin segments – AWS and advertising – will drive future growth, supported by trends like AI adoption. While e-commerce faces mixed prospects, Amazon's Day 1 culture will likely keep it competitive for the foreseeable future. So, while the stock is not a screaming buy today, it is not a sell. Existing investors should hold on to the stock, while investors with a long-term horizon could consider buying a small position and adding to that position over time. John Mackey, former CEO of Whole Foods Market, an Amazon subsidiary, is a member of The Motley Fool's board of directors. Lawrence Nga has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Amazon. The Motley Fool has a disclosure policy. The Motley Fool is a USA TODAY content partner offering financial news, analysis and commentary designed to help people take control of their financial lives. Its content is produced independently of USA TODAY. Should you invest $1,000 in Amazon right now? Offer from the Motley Fool: Before you buy stock in Amazon, consider this: The Motley Fool Stock Advisor analyst team just identified what they believe are the 10 best stocks for investors to buy now… and Amazon wasn't one of them. The 10 stocks that made the cut could produce monster returns in the coming years. Consider whenNetflixmade this list on December 17, 2004... if you invested $1,000 at the time of our recommendation,you'd have $651,049!* Or when Nvidiamade this list on April 15, 2005... if you invested $1,000 at the time of our recommendation,you'd have $828,224!* Now, it's worth notingStock Advisor's total average return is979% — a market-crushing outperformance compared to171%for the S&P 500. Don't miss out on the latest top 10 list, available when you joinStock Advisor. See the 10 stocks » *Stock Advisor returns as of May 19, 2025
