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Yahoo
11-06-2025
- Business
- Yahoo
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client value AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. With hundreds of TTEC enterprise clients already using Zendesk solutions, this enhanced agreement builds on a long-standing partnership and unlocks broader capabilities across the Zendesk platform to further scale CRM and workflow optimization. "This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients. Additionally, it opens up exciting opportunities to broaden our reach together with joint go-to-market strategies and solution development," said Chris Brown, Chief of Staff, Office of Chairman and CEO, TTEC. "As the CX landscape becomes increasingly AI-driven, we have the deep technical expertise and the operational knowledge to create value for clients of all sizes and across multiple industries. We're excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together." As part of this enhanced collaboration, TTEC will: Serve as a full-stack delivery and implementation partner across the entire Zendesk platform, helping clients accelerate transformation and drive measurable results. Bring its world-class Amazon Connect integration capabilities to Zendesk implementations — unifying voice and customer data to deliver seamless omnichannel experiences. Harness Zendesk's AI and workflow capabilities alongside TTEC's CX transformation expertise to enhance automation, agent augmentation, and operational efficiency for existing and future clients. Build a suite of verticalized solutions for healthcare, banking, financial services, and the public sector, leveraging its proprietary software built on the Zendesk platform to meet industry-specific needs. "Our partnership brings together the best of all worlds — Zendesk's advanced voice, AI, and customer experience technology," said Carrie Francey, SVP of Partner Sales at Zendesk. "Together, we're enabling organizations to deliver smarter, faster, and more connected customer experiences at scale. It's a collaboration that not only drives innovation but also simplifies digital transformation for our customers." This partnership expansion follows Zendesk's acquisition of Local Measure, now Zendesk for Contact Center, a CCaaS and advanced voice solutions provider and AWS partner. TTEC's proven leadership across AWS, Zendesk, and CCaaS positions them as a key launch partner. To learn more about how TTEC and Zendesk are transforming customer experiences together, visit About TTECTTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at About ZendeskZendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at Media Contact:Meredith +1 281-770-2566 View original content to download multimedia: SOURCE TTEC Holdings, Inc. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
11-06-2025
- Business
- Yahoo
Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation
New Practice, led by Leader Maurine Fanguy, Delivers Measurable Outcomes, Greater Transparency, and Faster Results for Mission-Focused Agencies SAN FRANCISCO, June 11, 2025 /PRNewswire/ -- Thunder, a modern Salesforce and Cloud consultancy, today announced the launch of Thunder Federal, a dedicated practice designed to help government agencies transform citizen service delivery and operational effectiveness through speed, transparency, and mission-aligned outcomes. Led by government CX veteran Maurine Fanguy, Thunder Federal brings a bold new approach to modernization—delivering high-impact results faster and more efficiently than traditional system integrators. The practice is built on Thunder's proprietary methodology, which emphasizes rapid delivery, integrated solutions, and continuous improvement. "Our goal is to help federal leaders deliver the experiences Americans expect—faster, smarter, and more transparently," said Maurine Fanguy, Head of Thunder Federal. "Agencies are under pressure to deliver more with less. We empower them to do exactly that—with AI, automation, and cloud platforms that scale with mission needs." Thunder Federal's preconfigured, AI-enabled solutions for contact centers, case management, and workforce systems support cross-agency goals for service equity, digital access, and public trust. With deep expertise in Salesforce Public Sector Solutions, Amazon Connect, and AI technologies like Agentforce, Thunder delivers modernization that's not just faster—but measurably better. "We're focused on what matters most: enabling agencies to serve the public with speed and accountability," said Carter Wigell, Thunder CEO and Founder. "This is about outcomes over overhead—and real change, not just change orders." With Thunder's cloud-native solutions, federal teams can expect to reduce resolution times, lower costs, and improve citizen satisfaction through real-time analytics and smarter workflows. Thunder Federal stands ready to support bold missions across defense, health, and civilian agencies, bringing speed, innovation, and accountability to government services. We help leaders deliver tangible results through modern digital tools and a clear focus on performance and citizen impact. Learn more about Thunder Federal's key offerings at About ThunderThunder is a Salesforce consulting and implementation partner, proudly backed by Salesforce Ventures. Built by early employees at Salesforce and seasoned Salesforce professionals, Thunder offers services from strategy and design to execution and activation - across multiple clouds on the Salesforce platform. The customer-obsessed, partner-enabled company's mission to make customers love Salesforce, forever. View original content to download multimedia: SOURCE Thunder, Inc Sign in to access your portfolio
Associated Press
11-06-2025
- Business
- Associated Press
Thunder Federal Launches to Accelerate Government Modernization with AI, Salesforce, and Cloud Innovation
New Practice, led by Leader Maurine Fanguy, Delivers Measurable Outcomes, Greater Transparency, and Faster Results for Mission-Focused Agencies SAN FRANCISCO, June 11, 2025 /PRNewswire/ -- Thunder, a modern Salesforce and Cloud consultancy, today announced the launch of Thunder Federal, a dedicated practice designed to help government agencies transform citizen service delivery and operational effectiveness through speed, transparency, and mission-aligned outcomes. Led by government CX veteran Maurine Fanguy, Thunder Federal brings a bold new approach to modernization—delivering high-impact results faster and more efficiently than traditional system integrators. The practice is built on Thunder's proprietary methodology, which emphasizes rapid delivery, integrated solutions, and continuous improvement. 'Our goal is to help federal leaders deliver the experiences Americans expect—faster, smarter, and more transparently,' said Maurine Fanguy, Head of Thunder Federal. 'Agencies are under pressure to deliver more with less. We empower them to do exactly that—with AI, automation, and cloud platforms that scale with mission needs.' Thunder Federal's preconfigured, AI-enabled solutions for contact centers, case management, and workforce systems support cross-agency goals for service equity, digital access, and public trust. With deep expertise in Salesforce Public Sector Solutions, Amazon Connect, and AI technologies like Agentforce, Thunder delivers modernization that's not just faster—but measurably better. 'We're focused on what matters most: enabling agencies to serve the public with speed and accountability,' said Carter Wigell, Thunder CEO and Founder. 'This is about outcomes over overhead—and real change, not just change orders.' With Thunder's cloud-native solutions, federal teams can expect to reduce resolution times, lower costs, and improve citizen satisfaction through real-time analytics and smarter workflows. Thunder Federal stands ready to support bold missions across defense, health, and civilian agencies, bringing speed, innovation, and accountability to government services. We help leaders deliver tangible results through modern digital tools and a clear focus on performance and citizen impact. Learn more about Thunder Federal's key offerings at About Thunder Thunder is a Salesforce consulting and implementation partner, proudly backed by Salesforce Ventures. Built by early employees at Salesforce and seasoned Salesforce professionals, Thunder offers services from strategy and design to execution and activation - across multiple clouds on the Salesforce platform. The customer-obsessed, partner-enabled company's mission to make customers love Salesforce, forever. View original content to download multimedia: SOURCE Thunder, Inc
Yahoo
05-06-2025
- Business
- Yahoo
Insurtech company bolttech raises $147m at $2.1bn valuation
Singapore-based insurtech company bolttech has wrapped up its Series C funding round, raising $147m (S$188.87m), with a company valuation of $2.1bn. The funding round, initiated in December 2024, added new investors including Sumitomo Corporation and Portugal's Iberis Capital. The company intends to use the funds to enhance its platform and advance its global growth strategy. Last month, Sumitomo Corporation formed a joint venture with bolttech to provide embedded insurance programmes and end-to-end services for partners across Asia. Sumitomo Corporation Media & Digital Group CEO Shinichi Kato stated: 'We are thrilled to join forces with bolttech – both as a strategic investor and through our joint venture. 'We are confident that this partnership will enable us to work closely with the bolttech team to drive growth and innovation across the Asia region.' Both Sumitomo Corporation and Iberis Capital join a consortium of existing investors comprising Dragon Fund, Baillie Gifford and Generali's Lion River. bolttech CEO Rob Schimek said: 'We are delighted to welcome our newest strategic investors Sumitomo Corporation and Iberis Capital as we successfully close our Series C. This investment is a strong endorsement of our unique business proposition, reinforcing our commitment to enabling a better insurance experience for customers worldwide. 'We are excited to continue our journey to build the future of insurance, working towards our vision of connecting people with more ways to protect the things they value.' Last month, bolttech integrated AWS generative AI solutions to optimise its operations and customer service. The bolttech Gen AI Factory platform, built on Amazon Bedrock, complements the company's call centre operations powered by Amazon Connect and Amazon Lex. "Insurtech company bolttech raises $147m at $2.1bn valuation " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Business Wire
02-06-2025
- Business
- Business Wire
NWN Acquires InterVision Systems, Accelerating AI-Powered Services across North America
BOSTON--(BUSINESS WIRE)-- NWN Corporation ('NWN' or 'the Company'), a leading provider of AI-powered technology solutions in North America, today announced it has closed the acquisition of InterVision Systems ('InterVision'), a premier managed services provider and leader in innovative IT solutions, from MidOcean Partners, a New York-based alternative asset manager. The financial terms of the transaction were not disclosed. The transaction represents NWN's second acquisition since September 2024 under American Securities ownership, led by CEO Jim Sullivan and SVP of Corporate Development Matt Curran, and seeks to expand the Company's integrated offerings across North America, marking a significant milestone in the Company's growth trajectory. Jim Sullivan, President & CEO at NWN commented: 'We are thrilled to partner with the InterVision team and build on our momentum together in this next chapter. Integrating their innovative solutions into our AI-powered offerings platform will significantly accelerate our clients' digital transformation journeys, expand our footprint in the Midwest, and strengthen our presence in the Mid-Atlantic and Public Sector markets nationwide.' Supported by InterVision's capabilities in cloud implementation services and application modernization, NWN's future expansion will be driven by the AI consulting market which is projected to grow at a CAGR of 34% through 2028 as organizations continue modernizing their tech stacks with cloud-native infrastructure. NWN delivers speed to market and deep technology expertise to accelerate successful AI and digital transformation. The acquisition also marks a pivotal step in delivering exceptional value and adopting new capabilities to the Company's growing customer base, including: Cloud Contact Center (CX) Platforms: Amazon Web Services (AWS) Contact Center and Cloud CX Expertise that extends NWN's capabilities to leverage Amazon Connect for scalable and secure customer engagement. Cloud Services: Adding AWS and Azure practices complement NWN's existing cloud communication and infrastructure offerings, accelerating our ability to deliver secure, scalable, and tailored cloud solutions to enterprise and public sector customers. This strategic alignment expands our service portfolio and strengthens our position as a leading provider of end-to-end cloud lifecycle services across hybrid and multi-cloud environments. Intelligent Infrastructure Capabilities Expansion: Bringing the new Cisco AI-Ready Infrastructure Specialization and expanding capabilities in strategic geographies. Advanced Cybersecurity Solutions: Gaining strategic software and services capabilities required to secure the modern workplace including threat intelligence integration, endpoint protection, and enhanced incident detection and response. Jonathan Lerner, President & CEO at InterVision commented: 'NWN's commitment to innovation, clients, and employees align with our core values and culture, making them the ideal partner to guide organizations through every stage of cloud and AI adoption in today's dynamic technology landscape. I extend my gratitude and thanks to InterVision employees, Jim Sullivan, our investors at MidOcean Partners, and American Securities.' Based in Chesterfield, MO, InterVision stands at the forefront of delivering comprehensive IT managed services with advanced expertise in intelligent infrastructure, cloud, AI and security for over 1000 mid-to-enterprise and public sector organizations throughout the US. They ranked #94 on CRN's Solution Provider 500 List in 2024 and are recognized as a top IT provider for their cloud, security, and innovation expertise. They hold additional offices in Richmond, Roanoke, Sacramento, Seattle, San Jose, Kosovo, and India. About NWN NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 79 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 82 Employee Net Promoter Score. For more information, visit: About InterVision Systems InterVision is a leading IT managed services provider, delivering and supporting cloud, security and innovation for mid-to-enterprise and public sector organizations throughout the US. With 30 years of experience and one of the most comprehensive solution portfolios, InterVision drives business outcomes with an unparalleled focus on the customer and employee experience to help organizations be more competitive, compliant, and secure. The company has headquarters in Chesterfield, MO with locations in Richmond, Roanoke, Sacramento, Seattle, San Jose, Kosovo and India. About American Securities Based in New York with an office in Shanghai, American Securities is a leading U.S. private equity firm that invests in market-leading North American companies with annual revenues generally ranging from $200 million to $2 billion. American Securities and its affiliates have more than $23 billion under management. For more information, visit
