Latest news with #AhmedbinEssaAlZedjali
Zawya
06-05-2025
- Business
- Zawya
Oman CX Forum 2025 to drive conversation on the future of companies
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space. © Muscat Media Group Provided by SyndiGate Media Inc. (
Times of Oman
05-05-2025
- Business
- Times of Oman
Oman CX Forum 2025 to drive conversation on the future of customer experience
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space.
Times of Oman
05-02-2025
- Business
- Times of Oman
Oman CX Forum and Awards to focus on the future of customer experience
MUSCAT: Muscat Media Group, the leading media, events and communications company, in collaboration with Gulf Leaders Circle, is organizing the Oman CX Forum & Awards 2025. This premier event will bring together over 200 industry leaders, including CX heads, senior managers and customer experience solution providers, for an insightful and engaging forum dedicated to advancing customer experience excellence in Oman. The Oman CX Forum will feature an impressive lineup of keynote speeches, expert presentations and panel discussions, covering the latest trends, innovations and strategies in customer experience. Attendees will gain valuable insights from thought leaders and industry experts who are shaping the future of CX across various sectors. Key topics at the event will include leveraging AI and automation for enhanced customer experience, personalising customer journeys, strategies for improving customer loyalty, measuring CX success with data analytics, fostering a customer-centric culture, empowering frontline staff, enhancing emotional connections with customers, and delivering superior service experiences. A key highlight of the event will be the Oman CX Awards, recognising organisations that have demonstrated outstanding customer experience across more than 30 categories. What sets these awards apart is that winners will be determined through a nationwide online voting process, allowing consumers across Oman to choose brands that deliver exceptional experiences. Commenting on the significance of the event, Ahmed bin Essa Al Zedjali, Chief Executive Officer of Muscat Media Group, stated: 'In today's competitive business landscape, customer experience is a key differentiator that drives brand loyalty and growth. 'The Oman CX Forum & Awards will not only celebrate excellence in CX but also foster meaningful discussions that inspire businesses to elevate their customer engagement strategies. We are excited to bring together industry pioneers and decision-makers for this significant initiative.' The Oman CX Forum & Awards promises to be a landmark event for businesses that prioritize customer satisfaction and innovation. With participation from leading organisations and CX professionals, the event will serve as a unique platform for networking, knowledge-sharing, and celebrating achievements in the field.
