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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation
CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Zawya

time21 hours ago

  • Business
  • Zawya

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing artificial intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as finance, retail, and telecoms. This year's summit, taking place from 12 to 14 August, will feature an impressive lineup of speakers who are at the forefront of AI and CX. Notable figures include: - Ben Phillips, head of Customer Experience Performance Centre, Fujitsu - Daryl Wilkes, director of Customer Care, - Tatiana Ndluvo, executive head: Marketing Nedbank Africa Region, Nedbank - Gedeon Rossouw, head of Client Care, Absa - Marnitz Van Heerden, head of Customer Experience, Discovery - Francois Retief, head of Customer Experience, FNB As a hub for senior CX and operational leaders, CEM Africa Summit will showcase cutting-edge AI applications that are reshaping how companies interact with their customers. With over 700 senior leaders from across Africa's leading industries in attendance, the summit offers a unique opportunity to explore how AI solutions can enhance personalisation, predict customer needs, and streamline service delivery. Key Highlights of CEM Africa Summit 2025 - AI-driven CX strategy sessions: Learn from global leaders on how AI is transforming customer service, improving operational efficiencies, and personalising experiences at scale. - Workshops on implementing AI tools in CX management, from chatbots to data analytics, with hands-on demonstrations from tech providers. - Networking opportunities with decision-makers in CX and technology, helping brands connect with partners, suppliers, and key customers across industries. Agenda insights The CEM Africa Summit 2025 will feature a series of forward-looking panels and workshops focused on AI in CX. Attendees can look forward to discussions on: - Harnessing AI for real-time customer insights: How AI-powered analytics can help businesses understand customer behaviour and tailor experiences in real time. - AI and automation in contact centres: Exploring how AI is streamlining customer interactions and empowering agents with intelligent tools for faster resolution. - Ethics of AI in customer experience: A panel of industry leaders will discuss the ethical implications of AI in customer service, focusing on data privacy, algorithmic transparency, and human-centric AI design. "We are excited to bring together thought leaders who are shaping the future of AI in customer experience,' said Terry Southam, group portfolio director at Vuka Group. "The CEM Africa Summit 2025 will provide our audience with the knowledge and tools to adopt AI solutions that will transform their businesses and enhance their customer interactions." CEM Africa Summit 2025 is a must-attend event for any business leader looking to stay ahead in the AI-powered future of customer experience. For more information on speakers, sessions, and how to attend, visit About CEM Africa Summit The CEM Africa Summit is Africa's premier event focused on customer experience and digital transformation. The summit brings together CX leaders, technology providers, and operational experts to explore the latest trends, technologies, and strategies in customer experience. With a focus on innovation, AI, and digital disruption, the event offers a platform for collaboration, learning, and networking.

The UK's only female stand-up rapper makes her fringe debut with 'Forget Me Not'
The UK's only female stand-up rapper makes her fringe debut with 'Forget Me Not'

Scotsman

time21 hours ago

  • Entertainment
  • Scotsman

The UK's only female stand-up rapper makes her fringe debut with 'Forget Me Not'

Described by Angela Barnes as a 'star in the making,' Amelia Hamilton (BBC New Comedy Awards Nominee 2024) invites you to party at the end of the world from July 30 to August 24 at Pleasance Courtyard - The Attic at the Edinburgh Festival Fringe - but first she needs to do the dishes at her parents' house … Where she lives. Sign up to our daily newsletter Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Amelia's generation was told they can be anything that they wanted to be, and she was told that one day she would grow up and have a family - she just didn't realise it would be the same one again. No wonder she is contemplating the end of all things. Now self-identifying as a woman in STEM, Amelia, your new best friend and the UK's only female rap comedian (that she knows of), wonders if - like they say - everything will burn in the final days. God must have left his straighteners on too, right? Advertisement Hide Ad Advertisement Hide Ad With that in mind, Forget Me Not, set to an original soundtrack of live beats, combines eulogies, fire and family to produce a relatable rapper's requiem and a comedic celebration. Amelia Hamilton is making her eagerly awaited Edinburgh Fringe debut with 'Forget Me Not' Amelia says: 'This show is an anthem for anyone who wants to be everything; a lover and a fighter, a girl boss and also wear ASOS, a rapper and a woman in STEM, to be famous but also to be forgotten.' Yes, Amelia wants you to love her and to forget her, and by the end of the hour, she will convince you that the ultimate freedom is to be erased. Amelia Hamilton is the UK's only female stand-up rap comedian (as far as she knows), blending razor-sharp stand-up with rapid-fire rhymes to create a unique and unforgettable performance. A regular across the UK comedy circuit, she has performed everywhere from the Komedia in Brighton to The Stand in Edinburgh, making her mark in rooms up and down the country. Advertisement Hide Ad Advertisement Hide Ad A finalist in the 2023 Musical Comedy Awards, Amelia was also the runner-up in the prestigious Komedia New Comedy Awards in 2024 and a BBC New Comedy Awards Nominee in the same year, cementing her status as one of the freshest and most exciting voices on the comedy scene. Amelia Hamilton: Forget Me Not In 2025, she has been supporting both Zoe Lyons and internet sensation Derek Mitchell on tour. Amelia's witty, earworm tracks have earned her airplay on BBC Radio and featured on BBC iPlayer. She is currently working on a comedy rap album to accompany her debut hour.

The UK's only female stand-up rapper makes her Fringe debut with 'Forget Me Not'
The UK's only female stand-up rapper makes her Fringe debut with 'Forget Me Not'

Scotsman

timea day ago

  • Entertainment
  • Scotsman

The UK's only female stand-up rapper makes her Fringe debut with 'Forget Me Not'

Described by Angela Barnes as a 'star in the making,' Amelia Hamilton (BBC New Comedy Awards Nominee 2024) invites you to party at the end of the world from 30 July to 24 August at Pleasance Courtyard - The Attic at the Edinburgh Festival Fringe - but first she needs to do the dishes at her parents' house … Where she lives. Sign up to our Arts and Culture newsletter, get the latest news and reviews from our specialist arts writers Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Amelia's generation was told they can be anything that they wanted to be, and she was told that one day she would grow up and have a family - she just didn't realise it would be the same one again. No wonder she is contemplating the end of all things. Now self-identifying as a woman in STEM, Amelia, your new best friend and the UK's only female rap comedian (that she knows of), wonders if - like they say - everything will burn in the final days. God must have left his straighteners on too, right? Advertisement Hide Ad Advertisement Hide Ad With that in mind, Forget Me Not, set to an original soundtrack of live beats, combines eulogies, fire and family to produce a relatable rapper's requiem and a comedic celebration. Amelia says: 'This show is an anthem for anyone who wants to be everything; a lover and a fighter, a girl boss and also wear ASOS, a rapper and a woman in STEM, to be famous but also to be forgotten.' Amelia Hamilton: Forget Me Not Yes, Amelia wants you to love her and to forget her, and by the end of the hour, she will convince you that the ultimate freedom is to be erased. Amelia Hamilton is the UK's only female stand-up rap comedian (as far as she knows), blending razor-sharp stand-up with rapid-fire rhymes to create a unique and unforgettable performance. A regular across the UK comedy circuit, she has performed everywhere from the Komedia in Brighton to The Stand in Edinburgh, making her mark in rooms up and down the country. A finalist in the 2023 Musical Comedy Awards, Amelia was also the runner-up in the prestigious Komedia New Comedy Awards in 2024 and a BBC New Comedy Awards Nominee in the same year, cementing her status as one of the freshest and most exciting voices on the comedy scene. Advertisement Hide Ad Advertisement Hide Ad In 2025, she has been supporting both Zoe Lyons and internet sensation Derek Mitchell on tour. Amelia's witty, earworm tracks have earned her airplay on BBC Radio and featured on BBC iPlayer. She is currently working on a comedy rap album to accompany her debut hour.

New Look summer dress that 'gives dreamy vibes' is so popular it's selling fast
New Look summer dress that 'gives dreamy vibes' is so popular it's selling fast

Daily Record

timea day ago

  • Entertainment
  • Daily Record

New Look summer dress that 'gives dreamy vibes' is so popular it's selling fast

Get those romantic vibes for summer with this midi-length dress that's a hit on social media. Dresses are an absolute must for this time of year. With their airy and comfy design, they can be worn pretty much all season long. And with the UK set for its first heatwave of 2025, we'll be looking for an opportunity to wear one pretty much anywhere, especially if it's to any outdoor activities such as picnics in the park or BBQ's in the garden. One dress that seems to be one of the biggest hits of the season on social media is New Look's Cream Chiffon Rose Print Ruffle Cut Out Midi Dress. In fact, it's so popular that it is selling out fast online. Retailing at £49.99, this "pretty" frock has garnered glowing reviews on Instagram after it was styled by fashion influencer @imhollyfrances who recently showed how it could be worn to summer picnics, long walks and much more in the sunshine. With fancy dresses being in demand right now, especially since we are in peak summer wedding season, it's no surprise to hear it is fast selling out, with sizes six to 22 still available, but many are showing as only a few items left. Cream Chiffon Rose Print Ruffle Cut Out Midi Dress Product Description There's quite a few features that make the retailer's midi-length dress quite a scene-stealer. From its romantic floral print, ruffle trim and cut out detail, it's the ultimate outfit that will make anyone feel like the main character in a rom-com. Crafted from a lightweight and flowing chiffon material, this cream, pink and green dress is perfect for hot, humid days. It's finished with a flattering empire line waist, a classy V-neckline and a concealed side-zip, while full-lining ensures it won't be see-through. With scorching temperatures for parts of the UK on the horizon, a sleeveless design may be better suited for some shoppers, which is why we have also spotted this ASOS Design Floral Print Midi Dress with a cut-out detail for £48. Fashion fans can also make a few savings on similar designs over at Coast, with the retailer's Printed Cut Out Long Sleeve Midi Dress offering a similarly romantic design for £34, down from £69, saving 51 percent overall. With New Look's Chiffon Rose Print Dress selling fast, it's easy to understand why shoppers can't stop heaping praise on the "pretty" design that they say is giving" dreamy vibes." While there are no current reviews for the midi-length dress on the fashion retailer's website, it has attracted attention on Instagram when New Look re-shared the influencer's post with the caption: "Picnic season." One shopper swooned: "Such a gorgeous dress." A second enthusiastic shopper commented: "Eeek dreamy vibes!" Someone else simply added: "Omg so pretty." As of writing, we have not yet spotted any negative reviews or feedback for New Look's summer dress, but we do know that the cut-out detail may not be ideal for everyone. For that reason, the Cream Vintage Floral Print Chiffon Maxi Dress may pose a more suitable alternative. Fashion deal of the week Fashion fans looking for a dress that will standout at all their summer events will need to hear about this one from Roman. The high street chain's Royal Blue Rose Print Button Detail Maxi Dress, hailed as "perfect for the warmer seasons", is now on sale for £35 after being dropped from £48 - saving 27 percent overall. With its "stunning" all-over rose print and modest midaxi length hemline, this particular frock will look perfect at any fancy occasions this season. Since it offers a bold design, we'd advise pairing it with nude-coloured heels and neutral accessories. The flowy, comfortable woven fabric and short sleeves make it an ideal airy choice for when the temperatures rise again. It also features a chic V-neckline, alongside a shirred waistline that will 'cinch' in the figure for a flattering effect. Complete with buttons down the front, the high street firm also advises pairing its £35 sale dress with a denim jacket on those summer days when the weather is a little bit chillier. Beloved for its vibrant and bold style, one five-star review read: "One of the five-star reviews read: "This dress is amazing. I've had so many compliments. "Lovely Silky material, floor length and such vibrant colours and so easy to just wash and wear. Suitable for weddings and occasions or just perfect for holidays and summer days. A real head turner... Love it." Someone else added: "Another pleased purchaser wrote: "Just love this dress, lovely colours, beautiful material, perfect for my upcoming holiday."

You can shop ASOS IRL at the brand's first-ever U.S. pop-up this week in NYC
You can shop ASOS IRL at the brand's first-ever U.S. pop-up this week in NYC

Time Out

time2 days ago

  • Business
  • Time Out

You can shop ASOS IRL at the brand's first-ever U.S. pop-up this week in NYC

Want to give your wardrobe a summery boost? You can do what you usually do and give the "New In" section of ASOS a quick digital browse— or you can shop that beloved British retailer IRL at the brand's first-ever U.S. pop-up store, which has taken over Soho 's 120 Wooster Street through Sunday, June 22. 'Bringing its trend-forward aesthetic to SoHo, NYC, one of the city's most iconic neighbourhoods for style and culture," per the brand, the immersive two-story pop-up shop features a curated edit of spring/summer 2025 styles across women's and men's clothing, accessories, and shoes, spanning exclusive drops, seasonal pieces and e-commerce collections. Shoppers are able to peruse both ASOS-owned and partner brands, including Arrange, ASOS's "premium, craft-focused label designed in London by a women-led team (and yes, that does mean dresses with pockets)" that launched this past March. And as with the usual ASOS digital experience, the sartorial stock at the pop-up boutique is separated into themed sections (think "Euro Summer" and "Party Vibes"), with items priced between ten bucks and $300. Can't find your size or favorite color in store? Given that ASOS is first and foremost an "e-tailer," customers will be able to scan the QR code on any given item, which will then take them to the product's specific purchase URL on the ASOS website. The UK-based fashion giant, which boasts 20 million active customers in over 200 markets worldwide, debuted its first pop-up store in London in November 2023. And if all goes well in New York, the retailer will continue to expand its physical presence stateside with even more planned activations throughout the U.S. "Right now, this is a test-and-learn moment," Sean Trend, ASOS' Managing Director, told Forbes. "We're focused on making this first activation a success and exploring how we might bring similar experiences to other U.S. cities. While permanent retail isn't the immediate plan, if the response is strong, we would love to take the concept to other cities, and we may even invite our customers to help decide where we go next."

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